First Data FD100 User manual
FIRST DATA FD100
RETAIL/RESTAURANT
Quick Reference Guide
Merchant Name / Merchant Number:
QUICK
guide
reference
Technical Support:
1-800-966-5520 - Option 3
Customer Service:
1-800-966-5520 - Option 4
www.electronicpayments.com
ElectronicPayments
innovation through every transaction
TM
Merchant Name / Merchant Number:
Technical Support: 1-800-966-5520 - Option 3 Customer Service: 1-800-966-5520 - Option 4
www.electronicpayments.com
CREDIT CARD RETURN
Screen Display Action
MANUAL ENTRY CREDIT CARD
SALE
Screen Display Action
1.
2.
3.
4.
5.
Swipe the credit card.
Enter Server # if prompted.
*** Not Available on All Terminals***
Enter amount of sale (no need to
enter decimal). Then press .
Terminal will dial out to obtain
authorization. Merchant’s copy of
the receipt will begin printing once
complete (text in display may vary).
Tear off the merchant copy for the
customer to sign. Then touch
to print customer’s copy. Terminal will
return to the idle prompt.
CREDIT CARD SALE
Screen Display Action
MM/DD/YYY HH:MM
1 2 3
Credit Debit EBT
4 5 6
Gift Check System
SERVER ID
SERVER ID
ZIP CODE
PROCESSING
(CARD TYPE) SALE
ENTER AMOUNT
$0.00
Yes No
PRINT
CUSTOMER RECEIPT?
4
Yes
4
5
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Touch .
Touch .
Enter credit card number, then
press .
Enter expiration date, then press
.
Enter the CVV2 code that is found
on the back of the customer’s card
in the signature strip (CVV2 code
located on the front of American
Express.)Then press .
Enter Server # if prompted, then
press .
*** Not Available on All Terminals***
Enter amount of sale (no need to
enter decimal). Then press .
Enter the Zip Code that the credit
card is billed to. Then press .
Terminal will dial out to obtain
authorization. Merchant’s copy of
the receipt will begin printing once
complete (text in display may vary).
Tear off the merchant copy for the
customer to sign. Then touch
to print customer’s copy. Terminal
will then return to the idle prompt.
MM/DD/YYY HH:MM
1 2 3
Credit Debit EBT
4 5 6
Gift Check System
Credit
1 3
Sale
1
Sale
1
Credit
Force
4 5 6
<Back Tips More>
CREDIT SALE
SWIPE CARD
ENTER ACCOUNT #
XXXXXXXXXXXXXXXX
EXPIRE DATE MMYY
ENTER CARD CODE
PROCESSING
(CARD TYPE) SALE
ENTER AMOUNT
$0.00
Yes No
PRINT
CUSTOMER RECEIPT?
4
Yes
4
5
2
Refund
ENTER
ENTER
ENTER
ENTER
ENTER
ENTER
ENTER
SERVER ID
1.
2.
3.
4.
5.
6.
Touch .
Touch .
Swipe the credit card or enter credit
card number manually, then press
.
Enter Server # if prompted, then
press .
*** Not Available on All Terminals***
Enter amount of refund (no need to
enter decimal). Then press .
Merchant’s copy of the receipt will
begin printing once complete.
Tear off the merchant copy for the
customer to sign. Then touch
to print customer’s copy. Terminal
will return to the idle prompt.
MM/DD/YYY HH:MM
1 2 3
Credit Debit EBT
4 5 6
Gift Check System
Credit
1 3
Sale
2
Refund
1
Credit
Force
4 5 6
<Back Tips More>
CREDIT REFUND
SWIPE CARD
(CARD TYPE) REFUND
ENTER AMOUNT
$0.00
Yes No
PRINT
CUSTOMER RECEIPT?
4
Yes
4
5
2
Refund
ENTER
ENTER
ENTER
RESTAURANT
ONLY
RESTAURANT
ONLY
RESTAURANT
ONLY
ENTER ACCOUNT #
XXXXXXXXXXXXXXXX
Touch .
Touch twice.
Touch .
Enter transaction number, then
press .
The terminal will now display the
selected transaction. Press
to void the transaction shown on
screen. Alternatively touch or
to cycle through other
transactions in the terminal. Once
you select the transaction, the
receipt will begin printing.
Tear off the merchant copy for the
customer to sign. Then touch
to print customer’s copy. Terminal
will return to the idle prompt.
Yes No
PRINT
CUSTOMER RECEIPT?
45
Technical Support: 1-800-966-5520 - Option 3 Customer Service: 1-800-966-5520 - Option 4
www.electronicpayments.com
Screen Display Action
FORCED SALE
BATCH OUT/SETTLEMENT
Screen Display Action
VOIDING A SALE
Screen Display Action
1
Credit
1
Credit
ENTER TRANS # #
TO VOID
VOID
COMPLETE
(TRANS TYPE)
CLK
AMOUNT
(TRANS #)
XXXXXXXXXXXXXXXX
1.
2.
3.
4.
5.
6.
MM/DD/YYY HH:MM
1 2 3
Credit Debit EBT
4 5 6
Gift Check System
Credit
1 3
Sale
6
More>
5
Void
Force
4 5 6
<Back Tips More>
Yes
4
2
Refund
Credit
1 3
Reprint
4 5 6
<Back Void More>
2View
Reports Print
Reports
4 5 6
<Prev
4<Prev
Void Next> 6Next>
ENTER
ENTER
SERVER ID
1.
2.
3.
4.
5.
6.
7.
8.
Touch .
Press .
Enter credit card number, then
press .
Enter Server # if prompted, then
press .
*** Not Available on All Terminals***
Enter amount of sale (no need to
enter decimal). Then press .
Enter the tip amount (no need to
enter decimal).Then press .
Enter the six digit authorization
code, then press .
Merchant’s copy of the receipt will
begin printing once complete.
Tear off the merchant copy for the
customer to sign. Then press
to print customer’s copy. Terminal
will return to the idle prompt.
MM/DD/YYY HH:MM
1 2 3
Credit Debit EBT
4 5 6
Gift Check System
Credit
1 3
Sale
3
Force
Force
4 5 6
<Back Tips More>
CREDIT FORCE
SWIPE CARD
ENTER ACCOUNT #
XXXXXXXXXXXXXXXX
ENTER AUTH CODE
BASE AMT:
$X.XX
TIP AMOUNT
$0.00
(CARD TYPE) FORCED SALE
ENTER AMOUNT
$0.00
Yes No
PRINT
CUSTOMER RECEIPT?
4
Yes
4
5
2
Refund
ENTER
ENTER
ENTER
ENTER
ENTER
1
Credit
1.
2.
3.
4.
Touch .
Touch .
Touch .
Terminal will dial out and
close the day’s transactions.
MM/DD/YYY HH:MM
1 2 3
Credit Debit EBT
4 5 6
Gift Check System
Credit
1 3
Sale
6
More>
3
Close
Force
4 5 6
<Back Tips More>
2
Refund
Credit
1 3
Auth Close
4 5 6
<Back Inquiry More>
2
Tabs
BATCH CLOSE OKAY
APPROVED ######
RESTAURANT
ONLY
HOW TO TYPE LETTERS
When entering an authorization code, you will need to
input letters as well as numbers. In order to do so,
we will need to press the key enough times to
correspond to the letter on the appropriate number
key.
For example:
Because the letter F is the 3rd character on the 3 key.
ALPHA ALPHA
ALPHA
ALPHA
3
DEF
, , , =F
ADDING A TIP
Screen Display Action
only available on
terminals with tip processing
RESTAURANT
ONLY
ElectronicPayments
innovation through every transaction
TM
1161 Scott Avenue, Calverton, New York 11933
Technical Support: 1-800-966-5520 - Option 3 | Customer Service: 1-800-966-5520 - Option 4
Phone: 1-800-966-5520 | Fax: 1-866-780-7587
www.electronicpayments.com
© Electronic Payments, Inc. All Rights Reserved.
4<Prev 6Next>
4<Prev
6Next>
ENTER
1
Credit
1.
2.
3.
4.
5.
6.
Touch .
Touch .
Enter transaction number, then
press .
The terminal will now display the
selected transaction. Press to
void the transaction shown on screen.
Alternatively touch or to
cycle through other transactions in
the terminal.
Enter the new tip amount (no need to
enter decimal). Then press .
From this screen, you can confirm that
the tip adjustment has gone through
properly. Alternatively touch or
to cycle through other
transactions you would like to adjust.
When you are complete, press
to return to idle prompt.
MM/DD/YYY HH:MM
1 2 3
Credit Debit EBT
4 5 6
Gift Check System
Credit
1 3
Sale
5
Tips
Force
4 5 6
<Back Tips More>
(CARD TYPE) 001
TIP $0.00
AMOUNT $0.00
XXXXXXXXXXXXXXXX
2
Refund
ENTER
ENTER
ENTER TRANS # #
4 5 6
<Prev Edit Next>
(CARD TYPE) 001
TIP $0.00
AMOUNT $0.00
XXXXXXXXXXXXXXXX
4 5 6
<Prev Edit Next>
TIP AMT:
$-.--
NEW TIP
$0.00
CLEAR
X
Merchant’s Notes
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