Ingenico iCT220, iCT250 User manual

Terminal User Guide Contents
i
1. Introduction:..................................................................................1
Thank You....................................................................................................1
This User Guide ...........................................................................................1
Security of Your Terminal.............................................................................1
Caring for Your Terminal..............................................................................2
Keeping Records..........................................................................................2
Paper Rolls...................................................................................................2
Helpdesk Information...................................................................................3
Supervisor Password ...................................................................................3
How Do I … ..................................................................................................4
Quick Installation Checklist..........................................................................5
2. Your Terminal................................................................................7
Terminal Model.............................................................................................7
Terminal Layout ...........................................................................................7
Terminal Keypad..........................................................................................8
Function Keys...............................................................................................8
Entering and Correcting Data.......................................................................9
Terminal Display ........................................................................................10
Display Icons..............................................................................................10
Menu Screens............................................................................................12
Paper Loading............................................................................................13
Terminal Installation...................................................................................14
“Magic Cable” Installation...........................................................................16
Telephone Lines and Broadband...............................................................18
Inserting a Chip Card .................................................................................19
Swiping a Card...........................................................................................21
3. Transactions................................................................................22
Sales - Inserted Cards ...............................................................................22
Sales - Swiped Cards.................................................................................24
Sales with Gratuity (Tip Mode)...................................................................25
Sales with Gratuity - Inserted Cards (On Ticket Method) ..........................26
Sales with Gratuity - Inserted Cards (On Screen Method) ........................28
Sales with Gratuity - Swiped Cards ...........................................................30
Sales with Cashback..................................................................................31
Split Bills.....................................................................................................32
Refunds......................................................................................................33
Mailorder Transactions (Customer Not Present) .......................................35
Mailorder - CSC/AVS Results....................................................................35
Mailorder - Sales & Refunds......................................................................36
Hotel Mode.................................................................................................39
Reversals ...................................................................................................40
Duplicate Receipts .....................................................................................40
Cash Advance............................................................................................41

Contents Terminal User Guide
ii
Balance Enquiry......................................................................................... 41
Authorisation Only ..................................................................................... 42
Forced Transactions.................................................................................. 43
Declined Transactions ............................................................................... 44
Referrals .................................................................................................... 44
4. Transaction Receipts...................................................................46
Merchant Copy - Signature Transactions.................................................. 46
Merchant Copy - PIN Transactions ........................................................... 50
Customer Copy.......................................................................................... 52
Declined and Void Receipts....................................................................... 54
Transaction Referencing............................................................................ 55
5. Reports.........................................................................................56
End of Day Report ..................................................................................... 57
Banking Report.......................................................................................... 58
X Balance Report....................................................................................... 63
Z Balance Report....................................................................................... 64
Stored Report ............................................................................................ 67
TMS Report................................................................................................ 68
6. Supervisor Functions..................................................................69
Supervisor Password................................................................................. 69
Supervisor Password Change (Initial Transaction) ................................... 70
Refund Password ...................................................................................... 70
Supervisor Menus...................................................................................... 71
Supervisor Sub-menus.............................................................................. 74
7. Troubleshooting ..........................................................................76
Frequently Asked Questions...................................................................... 76
Screen Messages...................................................................................... 79
Diagnostic Codes....................................................................................... 81
Menu Structure .......................................................................................... 83
8. Notes ............................................................................................84
Certification................................................................................................ 84
Operating Environment.............................................................................. 85
Copyright © 2010 Ingenico
This User Guide (v3.1034) relates to terminal software APACS 40 97.11.01
Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept
responsibility for any loss that may be incurred as a result of any errors or inaccuracies. The product is varied to suit
acquirer’s requirements and this document should be accepted as a guide only to the use of the product.
In the effort for continued improvements in design and quality, information regarding the setting up, initialisation and
use of all Ingenico products is subject to change without prior notice.

Terminal User Guide Introduction
1
1. Introduction:
Thank You
Thank you for choosing an Ingenico Payment Terminal.
Your terminal is the Ingenico iCT220 Counter Top Payment
Terminal.
Your terminal includes a variety of different functions and
features to help you accept credit and debit card transactions
in a speedy and efficient manner.
This User Guide
We recommend you thoroughly read this User Guide, together
with any other documentation that came with your terminal,
as this will help you to quickly make the best use of all the
capabilities of your new terminal.
Security of Your Terminal
Upon receipt of your terminal you should check for signs of
tampering of the equipment. It is strongly advised that these
checks are performed regularly after receipt.
You should check, for example: that the security seals are in
place and undamaged; the keypad is firmly in place; that there
is no evidence of unusual wires that have been connected to
any ports on your terminal or associated equipment, the chip
card reader, or any other part of your terminal.
Such checks would provide warning of any unauthorised
modifications to your terminal, and other suspicious behaviour
of individuals that have access to your terminal.
Your terminal has various tamper evident seals and your
terminal detects any interruption to these seals by entering a
“tampered state”. In this state the terminal will repeatedly
flash the message Alert Irruption! and further use of the
terminal will not be possible.
If you observe the Alert Irruption! message, you should
contact the terminal Helpdesk immediately.

Introduction Terminal User Guide
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Caring for Your Terminal
You should take care not to spill liquids on any part of your
terminal or any associated parts and equipment.
You should clean the terminal with a soft clean cloth. The
magnetic swipe and chip card readers should be cleaned
regularly with a suitable cleaning card. To ensure safety, only
clean your terminal when it is completely powered off.
Do not use water or cleaning agents on your terminal, doing so
may lead to damage. Any damage incurred will be your
responsibility and any repair or replacement costs will be
charged as appropriate. We therefore recommend that you
insure your terminal accordingly.
Keeping Records
Copies of all transaction receipts and your corresponding End
of Day reports should be kept together in a safe place
(preferably in date order) for a minimum of 6 months, or
longer depending on the requirements of the card company.
Paper Rolls
You should only use approved paper rolls as supplied from
your terminal supplier. Details on how to contact us to order
supplies of paper rolls can be found on the contact sticker
found on the underside of your terminal. If appropriate, you
may also find these details on the inside cover of this User
Guide.

Terminal User Guide Introduction
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Helpdesk Information
Should you need to, details on how to contact the terminal
Helpdesk can be found on the contact sticker found on the
underside of your terminal. If appropriate, you may also find
these details on the inside cover of this User Guide.
You may be asked for your terminal’s TID (Terminal
IDentification number) or your terminal’s Serial Number. The
TID can be found at the top of each receipt from your
terminal; and the Serial Number (S/N) can be found at the top
of some reports and on the label on the underside of the
terminal.
Supervisor Password
Your terminal’s Supervisor functions can be accessed by
means of a Supervisor password, and therefore it is not
supplied with a Supervisor Card.
Your terminal is shipped with an initial default password of
01483, but is configured so that a change of this password is
required before you process any transactions.
If you wish to do this before performing a transaction you
should refer to the section entitled Supervisor Password for
information on how to change the Supervisor password.
You are strongly advised to ensure that privileged access to
your terminal (including access to the Supervisor password) is
only granted to staff that have been independently verified as
being trustworthy.

Introduction Terminal User Guide
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How Do I …
To help you familiarise yourself with your terminal and to
understand the basics, below is a list of frequently asked
questions about the general operation of your terminal.
… set up my terminal?
Follow the simple step-by-step installation checklist in the
next section.
… turn my terminal on and off?
Your terminal is powered on automatically once the power
supply unit is plugged into the “Magic Cable” connector
unit. The terminal powers off when the power supply is
removed.
… do a Sale or a Refund?
Step-by-step instructions for all types of sales and refunds
are given in the section entitled Transactions, these are
provided with screenshots of the terminal.
…do my End of Day reports?
The section entitled Reports describes the End of Day
procedures. It is important to note that you should perform
your End of Day reports at the end of every trading day.
This will provide you with a full record of all your
transactions and ensure that your funds are processed in
the fastest possible time frame.
… change my supervisor password?
Your terminal has a default Supervisor password of 01483,
you are required to change this password before you
process any transactions. Instructions on how to do so can
be found in the section entitled Supervisor Password.
… change the paper roll?
Step-by-step instructions on how to load a new paper roll
into your terminal are provided in the section entitled
Paper Loading.

Terminal User Guide Introduction
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… feed the paper through the terminal?
Press and hold the clear key when the terminal is
displaying the idle screen and the terminal will feed paper
through the printer.
… get my terminal polled?
Your terminal is an “online” terminal, which means that
transactions are captured when you take them so there is
no requirement for Polling the terminal. You must however
ensure that you do your End of Day reports, to find out
more refer to the section entitled Reports.
… solve any problems?
If, in the unlikely event that you encounter any problems
or have any questions relating to the operation of the
terminal, read through the section entitled
Troubleshooting. If you cannot resolve your problem you
should call the terminal Helpdesk.
Quick Installation Checklist
Before starting to use your terminal, please read all
sections of this guide, together with any other documents
that came with your terminal, carefully.
Set up your terminal in a convenient location.
Plug the power supply unit into a mains socket, and plug
the power connector into the power socket on the “Magic
Cable” connector unit.
Plug the telephone lead into the BT socket and the IN
socket on the “Magic Cable” connector unit.
If your telephone system requires a 9 (or similar) to get an
outside line, you will need to program this prefix number
into your terminal. Refer to the section entitled Telephone
Lines and Broadband for more details.
Ensure that a paper roll is in place in your terminal, and
load one if this is not already the case.

Introduction Terminal User Guide
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Familiarise yourself with the menu structure on your
terminal.
Your default supervisor password is 01483, you should
change this from the default.
Do an END OF DAY report from the REPORTS menu. This will
check that your terminal can connect to and is set up on
the Acquirer’s Host System. You should refer to the section
entitled Reports for more details.
You should contact the terminal Helpdesk if you see any of
the following:
If you receive a CANNOT CONFIRM result to the
Banking section of the report;
If a Merchant Number on the Banking section of the
report is incorrect;
If an Acquirer that you expected to be configured
(such as American Express or Diners Club) is not on
the Banking section of the report.
Your terminal is now ready to use.

Terminal User Guide Your Terminal
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2. Your Terminal
Terminal Model
The Ingenico iCT220 Counter Top Payment Terminal is a
compact and ergonomically designed terminal capable of
processing card transactions. It is a fixed point terminal that
has an integrated “Magic Cable” which enables connection to a
telephone line or Local Area Network (LAN).
Approximately once a month your terminal will call the
Terminal Management System (TMS) to receive any updates to
the software, details of new card schemes, and any changes to
your configuration. This call will take place automatically,
normally outside of standard trading hours and therefore it is
important that your terminal is powered on and connected to a
telephone line.
Terminal Layout
Display
Function Keys
Key Pad
Chip Card Slot
Swipe Card Slot
“Magic Cable”
Printer Feed

Your Terminal Terminal User Guide
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Terminal Keypad
The Ingenico iCT220 key pad is laid out as below.
Function Keys
The four function keys allow you to choose options on the
screen, and in certain circumstances the middle two function
keys can be used as Up and Down keys. The function keys
therefore have icons printed on the keys and labels printed
above the keys (just under the screen).
For clarity therefore the convention used in this User Guide is
that where you see F2, for example, the image represents the
label above the button; and where you see down the image
represents the icon on the same button.
Standard Data
Entry Keys
Menu Key
Function Keys
(F1, F2, F3, F4)
Enter Key
Up and Down Keys
Correction Keys
(Cancel, Clear)
Icons on
the Keys
Labels above
the Keys

Terminal User Guide Your Terminal
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Entering and Correcting Data
To enter numbers press the relevant keys. If you make a
mistake you can correct this using the correction keys. Press
the clear key once to delete one character at a time. Press the
cancel key once to delete the entire line, pressing the cancel
key again will cancel the transaction.
When typing in an authorisation code, for example, you may
need to enter letters as well as number. Where you see the
123 graphic on screen you can toggle the input mode by
pressing F4. To enter uppercase letters use the ABC input
mode, and to enter lowercase letters use the abc input mode.
When entering letters, you should press the number key
repeatedly until the desired letter appears. If you want to type
Bthen you must press 2, 2. To move on to next character
either press another key, or wait for the flashing cursor to
appear.

Your Terminal Terminal User Guide
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Terminal Display
The Ingenico iCT220 screen is laid out as below.
READY
Handset: 01
During normal operation the top row (showing the power
status icon, and the communication status icon) is always
displayed on the screen. Therefore all subsequent screen shots
in this User Guide are shown without this top line.
When your terminal has been powered on and after a short
initialisation process the terminal will display the terminal
status of READY, this simply means that the terminal has
initialised and is ready to use.
If your terminal displays the NOT READY status message then
your terminal is not initialised. Press menu once, and choose
the SETUP menu option. You should contact the terminal
Helpdesk if the problem persists after a successful TMS Call.
Display Icons
You will see a variety of different icons and graphics on the
screen of your terminal.
The plug symbol indicates that your terminal is
connected to the power supply and is therefore powered on.
The inactive telephone symbol indicates that
your terminal is not currently communicating.
The raised telephone icon indicates that your
terminal is currently communicating. The method of
communication will be shown under the telephone symbol.
Terminal
Status
Power Icon
Date and Time
Handset Number
Communication Status Icon

Terminal User Guide Your Terminal
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The available communication methods for your terminal are
ETH and PSTN.
ETH
The terminal is connected via the Ethernet cable to a Local
Area Network (LAN). As the Ethernet connection is
independent to when the terminal is communicating it will
be visible on the display even when the inactive phone
symbol is shown, it may also be shown in addition with
another communication method if the terminal is actually
communicating by that method.
PSTN
The terminal is connected to and communicating via a
modem and the standard telephone network.
The labels shown on the screen indicate
the choice that can be made by pressing the corresponding
function key. This is seen in the standard menu screens and on
choice screens.

Your Terminal Terminal User Guide
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Menu Screens
When you press the menu key from the idle screen your
terminal will enter the application menus. All the menu screens
have the same layout.
Menu Item 1
Menu Item 2
Menu Item 3
Menu Item 4
To choose Menu Item 1 you should press the F1 key, and so
on. If the icon is visible then it indicates that the current
menu is within the Supervisor menus.
When navigating around the menu structure: by pressing the
menu key you will move to the next menu screen (if
available); by pressing the cancel key you will move back to
the last menu screen (if available), or return to the idle screen.
A schematic of the menu structure is found in the section
entitled Menu Structure.
When you are required to make a choice between two options
the screen will display the title or question, followed by the
choices. The choices are always chosen by pressing either the
F1 or F4 keys, as appropriately marked by the or labels
on the screen.

Terminal User Guide Your Terminal
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Paper Loading
Your terminal is supplied with one paper roll already installed.
When the paper roll is nearing the end a red line will appear on
the paper, this indicates that the paper roll must be replaced.
To replace the paper roll:
1. Hold your terminal securely in one hand, with the other
hand, and by using two fingers, lift the printer cover
release as shown. Fully open the printer cover and remove
the old roll of paper.
2. Unstick the end of the new roll, leaving the end free, hold
the paper roll and carefully place into the printer
compartment.
3. Holding the free end of the paper and your terminal, close
the printer cover carefully and push firmly until it locks.
4. While your terminal is displaying the idle screen, press and
hold the clear key to ensure that the paper feeds correctly.
Only thermal paper rolls that are 57mm wide and 40mm in
diameter can be used in your terminal. Attempting to fit rolls
of a different size may damage your terminal.
LIFT
1
2
3
1

Your Terminal Terminal User Guide
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You should only use approved paper rolls as supplied from
your terminal supplier. Details on how to contact us in order to
order supplies of paper rolls can be found on the contact
sticker found on the underside of your terminal. If appropriate,
you may also find these details on the inside cover of this User
Guide.

Only use approved paper rolls as supplied from your
terminal supplier. Attempting to fit rolls of a different
size may damage your terminal.
Only open the printer cover as shown, do not force the
printer cover.
Terminal Installation
You should set up the terminal in a convenient location close
to a power source and an analogue telephone line.
Firstly identify all parts as shown in the image below.
The terminal uses the “Magic Cable” Unit (2) to manage
connections to the power and the telephone line. The unit has
4 sockets for connections: POWER (), RS232 (not used), TEL
(IN), and ETH.
1
2
3
4
5
1. Your terminal
2. “Magic Cable”
(attached to terminal)
with install kit (cable
tie, and self-adhesive
support)
3. Telephone Line Lead
4. BT Converter for
Telephone Line Lead
5. UK Power Supply Unit

Terminal User Guide Your Terminal
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Connect one end of the Telephone Line Lead (3) to the socket
marked TEL IN on the “Magic Cable” Unit (2), and connect the
second end to the socket on the BT Converter (4).
Lastly connect the UK Power Lead (6) into the Power Supply
Unit (5), and plug this into the power socket on the “Magic
Cable” Unit (2).

Your Terminal Terminal User Guide
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Before powering on your terminal for the first time, ensure
that the terminal and cables are assembled as per the image
below.
“Magic Cable” Installation
The “Magic Cable” will be supplied attached to your terminal.
The Power Supply Unit should be plugged into both the “Magic
Cable” unit and your mains power socket. The terminal will
now power on.
If not already attached, plug the Telephone Line Lead in to
both the socket marked IN on the “Magic Cable” Unit, and
your BT Telephone socket, via the BT Converter (supplied and
attached).
Power Socket
Telephone Socket
Ethernet Socket
1. Your terminal
2. “Magic Cable”
(attached to terminal)
with install kit (cable
tie, and self-adhesive
support)
3. Telephone Line Lead
4. BT Converter for
Telephone Line Lead
5. UK Power Supply Unit
1
2
3
4
5

Terminal User Guide Your Terminal
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The “Magic Cable” can be secured to the terminal’s work area
in a number of ways so as to reduce stress on the terminal and
cable’s connection.
Examples of securing the “Magic Cable” are as illustrated:
1. Using the supplied cable tie to attach to a table leg (or
similar).
2. Using the supplied cable tie and self-adhesive support.
3. Using a counter-sunk screw (not supplied) to an
appropriate surface.
The “Magic Cable” should be readily accessible for support and
terminal helpdesk diagnosis purposes.
1
2
3

Your Terminal Terminal User Guide
18
Telephone Lines and Broadband
Your terminal can be used on a variety of telephone lines,
however to use your terminal on some lines you may be
required to change the telephone network (PSTN) setting in
the terminal. Your terminal is pre-configured so that it may
work on a direct telephone connection.
If your telephone line requires you to dial a 9 (for example) to
get an outside line then you are on a telephone exchange or
switchboard and will need to configure the 9 (for example) in
the terminal so it is able to dial out of the telephone exchange.
To configure the PSTN prefix, press the menu key twice, then
choose SUPERVISOR by pressing the F3 key. You will be asked
to type your current supervisor password, and confirm this by
pressing the enter key, and choose CONFIG by pressing the F3
key, followed by the SET PSTN by pressing the F3 key again.
Type in the PSTN prefix (typically 9) followed by the enter key.
MENU, MENU, F3, [password], ENTER, F3, F3
If your telephone line has Broadband (ADSL) active then you
must use an ADSL micro-filter between your terminal’s
telephone line lead and your BT socket. For more information
on, and to purchase additional ADSL micro-filters you should
contact your ADSL internet service provider.
If your telephone line is shared with other equipment, such as
a telephone or fax machine, then you will not be able to use
your terminal while using the telephone line with the other
equipment. It is recommended that your terminal should be
used on a dedicated telephone line.
If your telephone line has a voicemail/answering service or call
waiting, it is recommended that these features are turned off.
It is also strongly recommended that your terminal does not
share with an alarm system (RedCare line). Your terminal may
not function correctly, and it may invalidate your alarm/
insurance policy.