First Data Move5000 User manual

1
The functions key accesses the
different application menus
The red key cancels the
procedure in progress
The yellow key cancels
the last character
The green key validates input selections and
information. It is also used to switch on the terminal.
The feed key will eject the thermal paper a few
centimeters over the tear line if pressed for more
than 2 seconds
*The Move5000 device is equipped with a touch panel that allows you
to capture functions and menus by using your finger or a stylus.
Move5000*
Quick Reference
Guide
Keyboard details & functionality

2
1. Press .
2. Select SALE at main menu.
3. Input amount and press .
4. Input Tips or press to pass.
5. Insert/Swipe/Tap Card/Input Card#.
6. Once transaction is completed, ask customer to sign on the
screen or press .
7. Terminal will print out merchant’s copy receipt.
8. Terminal will prompt to print customer’s copy.
9. Press to print out the customer’s copy or press to exit.
SALE (Restaurant merchant)
1. Press .
2. Select SALE at main menu.
3. Input amount and press .
4. Input Tips or press .
5. Insert/Swipe/Tap Card/Input Card#.
6. Once transaction is completed, ask customer to sign on the
screen or press .
7. Terminal will print out merchant’s copy receipt.
8. Terminal will prompt to print customer’s copy.
9. Press to print out the customer’s copy or press to exit.
SALE (TIPS entry)
1. Press .
2. Select SALE at main menu.
3. Input amount and press .
4. Insert/Swipe/Tap Card/Input Card#.
5. Once transaction is completed, ask customer to sign on the
screen or press .
6. Terminal will print out merchant’s copy receipt.
7. Terminal will prompt to print customer’s copy.
8. Press to print out the customer’s copy or press to exit.
SALE (Retail merchant)
Move5000
Quick Reference
Guide
(Terminal is touch-screen capable. All selections are
made by touching the options on screen).

3
1. Press .
2. Select TIPS ADJUST at main menu.
3. Input password and press .
4. Select Search record method: TRACE#/PAN/INVOIC#/
TRANSACTION AMOUNT.
5. Press to conrm selection.
6. Input Tip Amount and press .
7. Press to conrm amount.
8. Once transaction is completed, terminal will print out the TIP
Adjust Sale receipt.
9. Terminal will prompt to print customer’s copy.
10. Press to print out the customer’s copy or press to exit.
TIPS ADJUSTMENT
1. Press .
2. Select VOID at main menu.
3. Input password and press .
4. Input Invoice#, then press .
5. Press to conrm amount.
6. Once transaction is completed, terminal will print out the
merchant’s copy receipt.
7. Terminal will prompt to print customer’s copy.
8. Press to print out the customer’s copy or press to exit.
VOID
1. Press .
2. Select REFUND at main menu.
3. Input amount and press .
4. Insert/Swipe/Tap Card/Input Card#.
5. Once transaction is completed, ask customer to sign on the
screen or press .
6. Terminal will print out merchant’s copy receipt.
7. Terminal will prompt to print customer’s copy.
8. Press to print out the customer’s copy or press to exit.
REFUND (Please note that Refund function is only
available for selected merchants).
1. Press .
2. Select OFFLINE at main menu.
3. Input password and press .
4. Input amount and press .
5. Insert/Swipe/Tap Card/Input Card#.
6. Input the Auth code.
7. Touch the screen to switch to # & Alphabet keyboard.
8. Press .
9. Once transaction is completed, ask customer to sign on the
screen or press .
10. Terminal will print out merchant’s copy receipt.
11. Terminal will prompt to print customer’s copy.
12. Press to print out the customer’s copy or press to exit.
OFFLINE SALE (Please note that Ofine function is only
available for selected merchants).

4
1. Press .
2. Scroll & select SETTLEMENT.
3. Input password and press .
4. Select SETTLE ALL HOSTS or SETTLE BY HOST.
5. (SETTLE ALL HOSTS selected) – Terminal will print out the
settlement receipt for all card types.
6. (SETTLE BY HOST selected) – Select host type.
7. Terminal will only settle and print out the specic host
settlement receipt.
SETTLEMENT (Merchants are advised to choose ‘Settle all hosts’
for their own convenience.)
1. Press .
2. Select PRE-AUTH at main menu.
3. Select PRE-AUTH.
4. Input amount and press .
5. Insert/Swipe/Tap/Input Card#.
6. Once transaction is completed, ask customer to sign on the
screen or press .
7. Terminal will print out merchant’s copy receipt.
8. Terminal will prompt to print customer’s copy.
9. Press to print out the customer’s copy or press to exit.
PRE-AUTH
1. Press .
2. Select PRE-AUTH at main menu.
3. Select PRE-AUTHCOMP OFFLINE.
4. Input Pre-Auth amount and press .
5. Input the new amount and press .
6. Input the Auth code and press .
7. Input Invoice number and press .
8. Insert/Swipe/Tap Card/Input Card#.
9. Once transaction is completed, ask customer to sign on the
screen or press .
10. Terminal will print out merchant’s copy receipt.
11. Terminal will prompt to print customer’s copy.
12. Press to print out the customer’s copy or press to exit.
PRE-AUTH COMPLETION (for VISA®/MASTERCARD®/JCB)

5
1. Press .
2. Select PRE-AUTH at main menu.
3. Select PRE-AUTHCOMP.
4. Input Pre-Auth amount and press .
5. Input the new amount and press .
6. Input the Auth code and press .
7. Input Invoice number and press .
8. Insert/Swipe/Tap Card/Input Card#.
9. Once transaction is completed, ask customer to sign on the
screen or press .
10. Terminal will print out merchant’s copy receipt.
11. Terminal will prompt to print customer’s copy.
12. Press to print out the customer’s copy or press to exit.
PRE-AUTHCOMP (for CUP)
1. Press .
2. Select PRE-AUTH at main menu.
3. Select VOID PRE-AUTH.
4. Input Pre-Auth amount and press .
5. Input Auth code and press .
6. Touch the screen to switch to # & Alphabet keyboard.
7. Press .
8. Input Invoice number and press .
9. Insert/Swipe/Tap Card/Input Card#.
10. Once transaction is completed, ask customer to sign on the
screen or press .
11. Terminal will print out merchant’s copy receipt.
12. Terminal will prompt to print customer’s copy.
13. Press to print out the customer’s copy or press to exit.
VOID PRE-AUTH
1. Press .
2. Select INSTALMENT at main menu.
3. Select INSTALMENT SALE.
4. Select the SCB PLANS/NON-SCB PLANS.
5. Select the month plan.
6. Input the amount and press .
7. Insert/Swipe/Tap Card/Input Card#.
8. Once transaction is completed, ask customer to sign on the
screen or press .
9. Terminal will print out merchant’s copy receipt.
10. Terminal will prompt to print customer’s copy.
11. Press to print out the customer’s copy or press to exit.
INSTALMENT (IPP)

6
1. Press .
2. Scroll and select MERCHANT.
3. Select REPRINT.
4. Select the LAST TRANSACTION.
5. Terminal reprint last transaction receipt (merchant copy).
6. Terminal will prompt to print customer’s copy.
7. Press to print out the customer’s copy or press to exit.
REPRINT LAST TRANSACTION
1. Press .
2. Scroll and select MERCHANT.
3. Select REPRINT.
4. Select the ANY TRANSACTION.
5. Input Invoice # and press .
6. Terminal print selected transaction receipt.
7. Terminal will prompt to print customer’s copy.
8. Press to print out the customer’s copy or press to exit.
REPRINT SPECIFIC TRANSACTION
1. Press .
2. Scroll and select MERCHANT.
3. Select REVIEW.
4. Select the LAST SETTLEMENT.
5. Terminal will print out the last settlement.
REPRINT LAST SETTLEMENT RECEIPT
1. Press .
2. Scroll and select REPRINT.
3. Select REVIEW.
4. Select the TRACE NUMBER.
5. Input Trace Number (TRC Number) and press .
VIEW ANY TRANSACTION (by Trace #)
1. Press .
2. Scroll and select MERCHANT.
3. Select REVIEW.
4. Select the INVOICE NUMBER.
5. Input Invoice Number (INV No.) and press .
VIEW ANY TRANSACTION (by Invoice#)

7
1. Press .
2. Scroll and select MERCHANT.
3. Select REVIEW.
4. Select the TRANSACTION AMOUNT.
5. Input amount and press .
VIEW ANY TRANSACTION (by Amount)
1. Press .
2. Scroll and select MERCHANT.
3. Select REVIEW.
4. Select PAN.
5. Input card # and press .
VIEW ANY TRANSACTION (by Card#)
1. Press .
2. Scroll and select MERCHANT.
3. Select BATCH TOTAL.
4. Select HOST/GRAND TOTAL.
5. Press to print out or press to exit.
PRINT OUT BATCH TOTAL
1. Press .
2. Scroll and select MERCHANT.
3. Select REPORT.
4. Select DETAIL.
5. Select the host at Select Host menu.
6. Terminal will print out detail Report.
PRINT OUT DETAIL REPORT
1. Press .
2. Scroll and select MERCHANT.
3. Select REPORT.
4. Select the SUMMARY.
5. Select ALL HOSTS or BY HOST at Select Report Option menu.
6. If select BY HOST, select the host at Select Host menu.
7. Terminal will print out summary report for all hosts or a
specic host (depending on selection).
PRINT OUT SUMMARY REPORT
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or used in the U.S. and many foreign countries. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
434142 2018-04