Ingenico iWL25 Series User manual

INGENICO
iWL25X
2017 Paymark Software
Operating Guide
1.0
Version

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
TABLE OF CONTENTS
1INTRODUCTION.............................................................................................................................. 7
2HARDWARE OVERVIEW................................................................................................................. 7
2.1 THE INGENICO IWL25X TERMINAL.................................................................................................7
2.1.1 Features of the iWL25x .................................................................................................... 9
2.1.2 The iWL25x Keyboard.................................................................................................... 10
2.1.2.1 Green/ENTER Key .....................................................................................................................11
2.1.2.2 Yellow/CLEAR Key....................................................................................................................11
2.1.2.3 Red/CANCEL Key.....................................................................................................................11
2.1.2.4 FUNC Key...................................................................................................................................11
2.1.2.5 MENU Key...................................................................................................................................11
2.1.2.6 'Soft' Function Keys...................................................................................................................11
2.1.2.7 Alphanumeric Key Entry..........................................................................................................11
2.1.3 Card Reader.................................................................................................................. 12
2.1.3.1 Magnetic Stripe Card..............................................................................................................12
2.1.3.2 Smart Card (IC Card)..............................................................................................................12
2.1.3.3 Contactless Card.....................................................................................................................13
2.1.4 Installing Paper Roll........................................................................................................ 14
2.1.5 Installing the Battery...................................................................................................... 15
2.1.6 POWER ON TERMINAL ................................................................................................... 16
2.1.7 POWER OFF TERMINAL................................................................................................... 16
2.1.8 iWL255 Base Configuration........................................................................................... 17
2.1.8.1 Charging Base..........................................................................................................................17
2.1.9 Communication Icon Status for GPRS and 3G.......................................................... 18
2.2 IWL252 BLUETOOTH BASE CONFIGURATION ..................................................................................19
2.2.1 Bluetooth Communication Icon Status....................................................................... 20
2.3 POWER ICON ................................................................................................................................21
3ADMINISTRATION ........................................................................................................................ 22
3.1 PASSWORDS..............................................................................................................................22
3.2 SHORTCUT KEYS.............................................................................................................................23
4 IWL 252 BLUETOOTH TERMINAL/BASE PAIRING AND UN-PAIRING FUNCTIONS .............. 24
5SET UP ........................................................................................................................................... 26
5.1 IWL255 EFTPOS CONFIGURATION..........................................................................................26
5.2 IWL252 BLUETOOTH EFTPOS CONFIGURATION ....................................................................28
5.2.1 Dial-Up Configuration ................................................................................................... 29
5.2.2 TCP-IP with Dial Backup Configuration....................................................................... 30
5.2.3 TCP-IP Configuration..................................................................................................... 32
5.3 EFTPOS CONFIGURATION FOR MULTI-MERCHANT..............................................................33
5.4 MULTI-MERCHANT CONFIGURATION....................................................................................35
5.4.1 Master Memory Reset................................................................................................... 36
5.4.2 To Deactivate Multi-Merchant Configuration ........................................................... 37
5.5 CONTACTLESS...........................................................................................................................38
5.5.1 Contactless Configuration ........................................................................................... 39
5.6 SINGLE MERCHANT MEMORY RESET CONFIGURATION......................................................41
5.7 REMOTE KEY INJECTION(PKMS).............................................................................................42
5.7.1 Remote Key Injection (PKMS) Configuration ............................................................. 42
5.7.1.1 GPRS RKI Configuration...........................................................................................................42
5.7.2 Remote Key Injection (PKMS) Initialisation.................................................................. 43
5.8 ENABLE/DISABLE TERMINAL FUNCTIONS...............................................................................44
5.9 CONFIGURE RECEIPT HEADER AND FOOTER........................................................................46
5.10 RESTART TERMINAL ...................................................................................................................48

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
5.11 RESET GPRS LINK........................................................................................................................48
6SKYLINK ........................................................................................................................................ 49
6.1 1AND 2WAY INTERFACE LINK........................................................................................................49
6.1.1 SKYLink Interface Type .................................................................................................. 49
6.1.2 SKYLink Interface Com Port.......................................................................................... 50
7CREDIT ACCOUNT PROMPT ........................................................................................................ 51
7.1 DISABLE CREDIT ACCOUNT PROMPT...............................................................................................51
7.2 ENABLE CREDIT ACCOUNT PROMPT ...............................................................................................51
8TERMINAL MANAGEMENT SYSTEM (TMS)................................................................................... 52
8.1 TMS CONFIGURATION...................................................................................................................52
8.1.1 TCP/IP (Broadband) Configuration............................................................................. 52
8.1.2 GPRS Configuration....................................................................................................... 53
8.2 TMS DOWNLOAD..........................................................................................................................54
8.3 RESET TMS DOWNLOAD ................................................................................................................55
9PURE COMMERCE CURRENCY SELECT EFTPOS (CSE)................................................................ 56
9.1.1 Enable/Disable Pure Commerce CSE......................................................................... 57
9.1.2 Pure Commerce CSE Configuration........................................................................... 58
9.1.3 Pure Commerce CSE Connection Test....................................................................... 60
9.1.4 Pure Commerce CSE BIN Table Download................................................................ 60
9.1.5 Pure Commerce CSE Rates Table Download............................................................ 61
9.1.6 Print Pure Commerce Rates Table .............................................................................. 61
9.1.7 Pure Commerce CSE Configuration Reset................................................................. 62
10 PURE COMMERCE CSE PURCHASE TRANSACTION ................................................................... 63
10.1 PURE COMMERCE CSE PURCHASE TRANSACTION RECEIPT FORMAT.................................................64
11 OPERATION OF TERMINAL........................................................................................................... 65
11.1 MERCHANT LOGON.................................................................................................................65
11.1.1 Pending Reversal....................................................................................................... 65
11.1.2 EXPIRED STORED PRE-AUTHORISATION TRANSACTIONS......................................... 66
12 SURCHARGE................................................................................................................................. 68
12.1 EFTPOS CONFIGURATION FOR CREDIT CARD SURCHARGING.........................................68
12.1.1 Enable Credit Card Surcharging............................................................................. 68
12.1.2 Disable Credit Card Surcharging............................................................................ 69
12.1.3 BYPASS SURCHARGE ................................................................................................. 69
12.1.4 CREDIT CARD SURCHARGE TRANSACTION PROCESS............................................ 70
12.2 PURCHASE TRANSACTION ......................................................................................................72
12.3 CONTACTLESS PURCHASE TRANSACTION............................................................................74
12.3.1 Up to the CVM (Card Verification Method) Limit of $80...................................... 74
12.3.2 Above the CVM (Card Verification Method) Limit of $80 ................................... 75
12.4 CASH OUT TRANSACTION .......................................................................................................77
12.5 REFUND TRANSACTION............................................................................................................79
12.6 CARD NOT PRESENT TRANSACTION.......................................................................................81
12.7 CARD NOT PRESENT REFUND TRANSACTION .......................................................................83
12.8 EMV (EUROPAY MASTERCARD VISA)CHIP CARD TRANSACTION............................................85
12.9 CREDIT CARD TIPPING TRANSACTION ................................................................................ 88
12.9.1 Authorisation............................................................................................................... 88
12.9.2 Tip Transactions........................................................................................................... 89
12.9.3 Tipping Utilities............................................................................................................. 91
12.9.3.1 Void Tip..................................................................................................................................... 91
12.9.3.2 Uploading Tip Transactions................................................................................................... 92
12.9.3.3 Printing Tips............................................................................................................................. 93
12.10 INSTANT TIPPING TRANSACTION.............................................................................................94

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
12.11 CREDIT CARD HOSPITALITY TRANSACTION...........................................................................95
12.11.1 Hospitality Card Status Check................................................................................. 95
12.11.2 Hospitality Authorisation........................................................................................... 96
12.11.3 Hospitality Top-Up Authorisation.............................................................................. 98
12.11.4 Hospitality Completion Transaction...................................................................... 100
12.11.4.1 Hospitality Partial Completion Transaction...................................................................100
12.11.4.2 Hospitality Final Completion Transaction......................................................................102
12.11.4.3 Pure Commerce CSE Hospitality Final/Partial Completion Transaction..................104
12.11.4.4 CSE Hospitality Final/Partial Completion Transaction Receipt Format....................106
12.11.5 Hospitality Utilities .................................................................................................... 107
12.11.5.1 Hospitality Cancellation Transaction.............................................................................107
12.11.5.2 Hospitality Delayed (Extra Charges) Completion .......................................................109
12.11.5.3 Hospitality Delayed (Extra Charges) Completion .......................................................110
12.12 CHEQUE VERIFICATION AUTHORISATION...........................................................................112
12.13 MERCHANT ADMINISTRATION FUNCTIONS.........................................................................113
12.13.1 Terminal Totals ......................................................................................................... 113
12.13.2 Terminal Totals with Instant Tip............................................................................... 114
12.13.3 Terminal Totals with Credit Card Surcharging ..................................................... 115
12.13.4 Settlement Inquiry ................................................................................................... 116
12.13.5 Settlement Cutover................................................................................................. 117
DUPLICATE RECEIPT .............................................................................................................................118
12.14 ELECTRONIC OFFLINE VOUCHERS (EOV)............................................................................119
12.14.1 Notification of EOV Mode...................................................................................... 120
12.14.2 To Exit Out of EOV Mode........................................................................................ 120
12.14.3 Upload Electronic Offline Transactions................................................................. 121
13 DIAGNOSTICS............................................................................................................................ 122
13.1 EXTRATERMINAL FUNCTIONS ...............................................................................................124
13.1.1 Xtra............................................................................................................................ 124
13.2 TRAINING MODE.....................................................................................................................127
13.3 NEW FEATURES OF THE TERMINAL.........................................................................................128
13.3.1 Decline Alert ............................................................................................................ 128
13.3.2 Full Message Encryption......................................................................................... 128
13.3.3 Customer Copy Receipt ........................................................................................ 128
13.3.4 COMMUNICATION .................................................................................................. 128
14 SAFETY AND MAINTENANCE .................................................................................................... 129
14.1 CLEANING OF THE TERMINAL................................................................................................129
14.2 GENERAL SAFETY INFORMATION .........................................................................................129
14.3 BATTERY INFORMATION ................................................................................................................129
14.4 INGRESS GUARDS...................................................................................................................130
14.5 EXTERNAL POWER SUPPLY.....................................................................................................130
14.6 PAPER SIZE ...............................................................................................................................131
14.7 OPERATING ENVIRONMENT..................................................................................................131
15 SKYZER TECHNOLOGIES CONTACT DETAILS............................................................................ 132

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
TABLE OF FIGURES
Figure 1 – Features of the Ingenico iWL255..........................................................................9
Figure 2 – Keyboard of Ingenico iWL25X............................................................................10

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
DOCUMENT OWNER:
All changes to this document must be approved and signed off before
release by the Marketing Manager.
REVISION RECORD
VERSION CHANGE CHANGED BY DATE
1.0 Document creation Vineel Dhani 23/02/2017

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s
Ingenico iWL25X EFTPOS terminal in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO iWL25X Terminal
The Ingenico iWL25x terminal consists of the following elements:
The iWL25x Terminal Handset:

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The iWL200 cradle that comes with the iWL25x terminal provides the charging
connection.
The power adapter that connects the terminal to a 5VDC supply via 240VAC
power outlet:
Lithium-ion battery that connects to iWL25x terminal.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
Easy loading printer
2.1.1 Features of the iWL25X
Figure 1 – Features of the Ingenico iWL255
Smart card reader
Mini USB
Connection
Port
SAM/GPRS SIM card
compartment
18-key backlit
keyboard
Magnetic stripe
reader
Color display

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
Backlit Keyboard
The Function key provides
access to the merchant
The navigation keys navigate
in the terminal menus
The soft function keys allow account
selection
The Yellow/CLEAR key
cancels the last
character
The Red/CANCEL key cancels
the procedure in progress, goes
to idle state
The Green/ENTER key validates
the input selections and
information
The Menu key
provides access to
the EFTPOS
terminal
menu
To FEED the paper, press
and hold down the
CLEAR key to advance
the paper
2.1.2 The iWL25x Keyboard
The keyboard is comprised of the 0 to 9 keys. They are used for data entry
(amount, PIN and manual card number entry).
Figure 2 – Keyboard of Ingenico iWL25X
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/CLEAR/NO key/
•Green/ENTER/YES input key/
•MENU key/
•FUNC (Function) key/
•Soft function keys/Navigation keys located directly under the display to
allow the user to select alternate options on the display.

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2.1.2.1 Green/ENTER Key
The ENTER key is used to signal the end of a data entry sequence or a YES
response to a question.
2.1.2.2 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
This is also used to FEED the paper on the receipt printer by pressing and
holding down the CLEAR key.
2.1.2.3 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the previous
display or in some instances to the main display.
2.1.2.4 FUNC Key
The FUNCTION key is used to enter the function menu.
2.1.2.5 MENU Key
The MENU key is used to access EFTPOS terminal menus.
2.1.2.6 'Soft' Function Keys
These are the four keys located just below the display screen. They are
controlled by the software and their function changes depending on the
prompts displayed on the bottom line of the display. The function of these keys
is displayed on the bottom line when they are available for use.
2.1.2.7 Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1Q Z <space> ? –
q z
2A B C
a b c
3D E F
d e f
4G H I
g h i
5J K L
j k l
6M N O
m n o
7P R S
p r s
8T U V
t u v
9W X Y
w x y
MENU
0. , # * % $ &
@ ( ) / + = _ FUNC

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To enter an alpha letter, first press the corresponding number key and then
press the FUNC key to scroll through the alpha letters for that key.
2.1.3 Card Reader
2.1.3.1 Magnetic Stripe Card
The card can be read either from bottom to top or from top to bottom, with
the stripe facing the terminal. Use a regular movement in order to ensure a
reliable card read.
2.1.3.2 Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in
position throughout the transaction.
Only remove the card when prompted by the terminal.

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2.1.3.3 Contactless Card
Bring the card firmly up to the active zone above the display (at about 1cm).
Keep the card close to the display during the transaction.
Your contactless terminal has a row of four status lights that are visible on
display.
oWhen a contactless transaction is started the first (left hand) status light
will be steadily; this indicates that the contactless display is in use but a
card is not being read.
oWhen the contactless card is presented to the contactless active zone
during a transaction the second, third and fourth status lights will be lit in
turn. The card read is successful all four status lights are lit and the
confirmation tone is heard.

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2.1.4 Installing Paper Roll
•Open the paper compartment by lifting the catch located at the rear of
the terminal and pull the cover to the rear of the terminal.
•Insert the paper roll into the compartment, following the directions
shown on the below picture.
•Pull the paper up to the top of the terminal.
•Maintain the paper and close the cover.
•Press simultaneously on both upper corners of the paper compartment,
as shown by red arrows below, until it clips into position.

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2.1.5 Installing the Battery
•Turn the terminal over and unclip the cover by pushing on the clips with
your nails as shown by the arrows in the picture.
•Take out the battery pack which is included in the box and locate the
battery’s connector beside the battery compartment.
•Plug the battery pack connector into the socket, making sure it clicks
into place, as shown.
•Place the battery pack into its compartment.
•Check that the wires are flat and close the cover.

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INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1.00
2.1.6 POWER ON TERMINAL
To power on iWL25X terminal, simply press the ENTER/Green Key.
2.1.7 POWER OFF TERMINAL
To power off iWL25X terminal, simply press and hold down the CLEAR/Yellow
and FUNC key together. Ensure the terminal is not connected to the charger
and off the base when perform this function.

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2.1.8 iWL255 Base Configuration
2.1.8.1 Charging Base
•Plug the power supply’s DC connection into the power socket on the
charging base as shown below.
•Connect the power supply unit to the mains network and switch on.
•Place terminal on the charging base to initiate the battery charging
process.
Power Socket

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2.1.9 Communication Icon Status for GPRS and 3G
When GPRS communications is enabled, the status of the modem is displayed
on the top left hand side
Is displayed when terminal is powered-on to indicate GPRS
communications is supported.
As terminal attempts to register with the mobile communications
provider this icon is displayed.
When terminal registers with the network provider it will display this
icon.
In addition to the “GPRS” icons the network name of the mobile
communications provider is also displayed e.g. Vodafone
A GPRS signal strength indicator is also displayed.
Other GPRS conditions that may be displayed:
SIM card not detected.
SIM card locked and entry of code is required.

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2.2 iWL252 Bluetooth Base Configuration
There is one base design used for docking the iWL series terminal. The iWL bases
bring comfort, efficiency and robustness to the merchant thanks to its design
made for an ultra-fast docking .
The iWL25x base range is composed of 3 designs:
• Charging only base
• Ethernet and Dial up Modem base
• Bluetooth base
Figure 3 – Feature of iWL252 Base

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2.2.1 Bluetooth Communication Icon Status
Ingenico IWL252 terminals support Bluetooth communications to pass and
receive data with a base. To provide the status of the Bluetooth link, the
following icons will be displayed in segment 2 of the status header
If terminal exceeds maximum operating range from its Base, the
Bluetooth link is broken, and only this icon will be displayed.
When Terminal is within range of its Base and Bluetooth link has been
interrupted, this icon is displayed until connection is re-
established.
When Terminal registers with the Network provider it will display this
icon.
Note: Bluetooth Connectivity complies with Bluetooth v2.1 EDR (Enhanced
Data Rate) – Class 1. Operating range is subject to site location and
prevailing conditions: Indoor, up to 70m typically; Outdoor, up to 250m with
clear line of sight.
In addition to the red and blue Bluetooth status icons, segment 2 also
displays the Base Name, up to 9 alphanumeric characters above the “B”.
A signal strength indicator is also displayed