Fitbit Zip Versa Lite User manual

QUICK START GUIDE
With the help of your new Fitbit®smartwatch and
guidance from your personal health coach, you’ll
have the tools you need to achieve a happier,
healthier you.
Follow the simple steps in this guide to get started!
Welcome to Level2

Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
1
GETTING TO KNOW YOUR
FITBIT VERSA LITE EDITIONTM
Congratulations on receiving your new Versa Lite! This easy-to-use
smartwatch is packed with features that will inspire you to reach your
tness goals. Here’s what you’ll receive in the box:
Fitbit Versa Lite
smartwatch
Fitbit Versa Lite
charging cable
Fitbit Versa Lite
small & large
wristband
SETTING UP YOUR VERSA LITE
• Your smartphone’s Bluetooth®wireless technology is turned on.
(Go to the FAQs section of this guide to see more information on
turning on Bluetooth for your smartphone.)
• You have an internet connection through Wi-Fi or cellular data.
• Your Versa Lite’s battery shows a charge of at least 75%. If not, use
the included cable to charge up the Versa Lite. (For instructions, see
Page 7.)
• You take time to fully review the safety information featured on
www.tbit.com/safety.
Before you get started, make sure that:
*NOTE: The Versa Lite is not intended to provide medical or scientic data.

Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
2
STEP 1:
DOWNLOAD THE FITBIT MOBILE APP
1. Open the App Store ( ) or Google Play Store ( ) from your phone’s
home page.
2. Search for “Fitbit” and tap “Get” or “Install” to download the app.
This is the free mobile app you will use to sync health and activity
data from your Fitbit smartwatch.
(iPhone)
(iPhone)
(Android)
(Android)

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8 a.m. – 8 p.m. CT, Monday - Friday.
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1. Once downloaded, open the app and tap
“Log In”
STEP 2:
LOG IN TO FITBIT AND SET UP YOUR FITBIT
SMARTWATCH
2. Log in with the email address and
password you used to create your Fitbit
account when you enrolled in the program.
(Forgot your login info? Check page 17 on
how to retrieve your information.)

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8 a.m. – 8 p.m. CT, Monday - Friday.
4
3. Once you’ve logged in to the Fitbit app, tap on the prole icon in the
upper left part of the screen (the “Your Account” icon). Then select “Set
Up a Device.”

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8 a.m. – 8 p.m. CT, Monday - Friday.
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4. Select “Versa Lite”, then tap “Set Up”.

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8 a.m. – 8 p.m. CT, Monday - Friday.
6
5. Review the terms & policies. To agree, tap
“I Agree”.
6. Follow the on-screen instructions to start
charging your device. Once the charger is
connected, tap “Next” to continue.

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8 a.m. – 8 p.m. CT, Monday - Friday.
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7. The Fitbit App will start to search for your Versa Lite. Make sure your
phone and Versa Lite are next to each other. Once your phone nds
your Versa Lite, your phone will show the “Found it!” screen below.

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8 a.m. – 8 p.m. CT, Monday - Friday.
8
8. After the Fitbit app nds your Versa Lite, your smartwatch will display
a four-digit code. When prompted, enter this code into the app. (Don’t
use the “1234” code below. It’s just an example!)
9. Next, the Fitbit app will prompt you to set
up your Versa Lite and download the latest
software update. To go ahead, tap “Start
Update.”

Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
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10. As the Versa Lite is updating, you can
use your phone or walk away for a bit--
just make sure that your phone stays close
to your Versa Lite. The update process
usually takes around 20 minutes, but can
take up to two hours. Check in every 10
minutes or so--the app will let you know
when it’s ready.
11. Once the update is complete and you see
the message that your “Versa Lite is Ready,”
tap “Continue.”

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8 a.m. – 8 p.m. CT, Monday - Friday.
10
12. Your Versa Lite is now ready to use! Try
it on and read more about your new tness
companion through the next few screens,
tapping “Next” after you’re nished with
each one.
13. Once you see the screen to the
right, your Versa Lite is set up. Tap
“Done” to move on to the next step.

Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
11
1. After you set up your Versa Lite, the Fitbit app will send over a
notication that will welcome you to Level2. Go ahead and tap the
notication.
2. When you reach the Fitbit app home screen (also known as the
“Today” screen), tap the inbox in the upper-right corner. (This is your
“Notication Center.”) You can nd more information about Level2 here.
STEP 3:
CONNECT TO LEVEL2

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8 a.m. – 8 p.m. CT, Monday - Friday.
12
YOU’RE ALL SET UP! HERE’S WHAT’S NEXT:
Join A Guided Program
Get Ready to Meet Your Coach
Based on your goals, schedule, and tness level, your Fitbit app builds customized
programs to help you move more, sleep well, and eat better. Each guided program
lasts a few weeks and keeps you accountable with check-ins and reminders.
In the next few days, you’ll receive an email with instructions on how to schedule
your rst call with your personal health coach. Let us know if you don’t receive it
within a week or so.
We recommend starting with the Intro to Healthy Habits guided program. With this
program, you’ll:
• See how your current stats compare to your goals.
• Get a comprehensive picture of your strengths and where you may need extra
guidance.
Join now by tapping the “Discover” tab in the Fitbit app, then tap “Guided
Programs.” From here, scroll through to select a guided program of your choice.

Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
13
Check Out the Fitbit Community
As part of the Level2 experience, you have access to an exclusive
community group in the Fitbit app. In this community, you’re able
to share inspirational moments from your daily routine, including
exercise summaries, daily activity stats, photos, and more to receive
encouragement and celebrate progress with other participants.
Join now by tapping “Community” in the lower right of the Fitbit
app’s Today screen. Then, tap “Groups” at the top of the screen. On
the groups page, you should see the Level2 Group under the “Closed
Groups” section--tap on it to get started.

Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
14
FAQs
WHY IS MY SMARTWATCH NOT CHARGING?
We recommend plugging your charging cable into a USB port on your
computer or other low-energy device. Please only use the charging cable
that came with your smartwatch. When your smartwatch is properly secured
to the charger, the percent charged will appear on the smartwatch screen.
However, if your charging cable is dirty, if the smartwatch is not securely
connected to the charging cable, or if the tracker is wet, your smartwatch will
not charge properly.
WHAT DO I DO IF I FORGOT THE EMAIL ADDRESS I USED TO
ENROLL IN THE PROGRAM?
If you forgot the email address you used during enrollment, instead of clicking
“Log In” on the Fitbit app’s home screen, click “Join Fitbit” to create a new
account. Once you change your email address, be sure to use that same email
address to log in to the Fitbit app. Note: Once you pair your device, you will
see an invitation to re-enroll in Level2.
WHAT DO I DO IF I FORGOT MY FITBIT ACCOUNT PASSWORD?
1. Log out of the Fitbit app (in case you’re logged in).
2. Tap or click Log In > Forgot your password?
3. Enter your email address and tap or click Send Reset Email. An email will
be sent to the email address you entered. If you don’t receive the email, it’s
possible that you entered your email address incorrectly or the email went
to your Spam or Junk folder. Try completing this step again and check all
your email folders. If you still have not received the password reset email,
please call Fitbit support at 1-844-534-8248.
4. Click the link in the password reset email. This link takes you to our mobile
website. Enter your new password and tap or click Set.
5. Return to the Fitbit app and log in using your new password.
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Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
15
I’M HAVING TROUBLE CONNECTING MY SMARTWATCH TO A
WI-FI NETWORK.
Setting up your smartwatch with Wi-Fi is optional, but recommended since
it may help to speed up the operations of your Fitbit smartwatch. If you have
trouble connecting your smartwatch to Wi-Fi, rst make sure that your Wi-Fi
network is working correctly and that your network type is compatible with
your smartwatch. For best results, connect your smartwatch to your home or
work Wi-Fi network. Wi-Fi won’t work on your smartwatch when the battery
level is below approximately 25%.
HOW DO I EARN PROGRAM REWARDS?
By participating in Level2, you can earn rewards every day for hitting certain
walking goals. Each day you reach a goal, you’ll receive a reward that’s
applied to a gift card that we’ll send to you. Walking goals and their rewards
vary from state to state.
1. Take 10,000 steps in a day.
2. Take a ten-minute walk after a meal.
For more details, see the “Getting Started” letter that accompanied this guide.
FAQs (cont.)
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Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
16
FAQs (cont.)
For Android phones, swipe down from the top of your screen from the home screen,
then tap the Bluetooth icon.
For iPhones, turn on Bluetooth by going to Settings, then “Bluetooth”, then tap the
switch on.
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HOW DO I TURN ON BLUETOOTH FOR MY SMARTPHONE?

Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
17
Still have smartwatch questions? Visit HELP.FITBIT.COM for a whole library of Fitbit
device-related help articles and videos, with an easy-to-use search tool to help guide
you to what you’re looking for. If you have any other questions related to the pro-
gram please call 1-844-302-2821 for live support (7AM–7PM, ET, Monday–Friday).
Insurance coverage provided by or through UnitedHealthcare Insurance Company or
its afliates.
I’M HAVING TROUBLE CONNECTING MY VERSA LITE TO THE
FITBIT APP.
FAQs (cont.)
1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your smartwatch again.
3. Restart your Versa Lite by pressing the back button down for 10 seconds,
waiting until the Fitbit logo appears on the Versa Lite’s screen. Once your
smartwatch has restarted, try setting it up again.
4. Try restarting your smartphone, then set up your smartwatch again.
5. Remove any other Fitbit devices you might have on your Fitbit account
and/or your smartphone’s list of connected Bluetooth devices. Once that’s
complete, try setting up your smartwatch again.
6. Uninstall and reinstall the Fitbit app on your smartphone. Then, set up your
smartwatch again.
7. If you’re still having issues connecting your Versa Lite to the Fitbit app, call
us at 1-844-302-2821 for live Fitbit technical support (7AM-7PM, ET, Monday-
Friday)
Try these steps in order to connect your smartwatch with the Fitbit app.
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Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
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Notes
00023-L2-0120