Fitbit Zip Ionic Installation guide

Why isn't my Fitbit device's battery
charging?
To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit
device's battery life?
To confirm your device is charging, see How do I charge my Fitbit device?
If your battery stopped charging, try the solutions below.
Problem
Solution
The pins on the device or
charging cable are dirty.
Dust and debris can accumulate over
time. Clean the charging contacts on the
back of your device and the pins on your
charging cable using the instructions
in How do I clean my Fitbit device?
The USB port or outlet is faulty.
Try a different USB port or a UL-certified
wall charger.
The device isn’t connected
securely to the charging cable, or
you're using a charging cable that
came with a difference device or
from another retailer.
Make sure you use the charging cable
that came with your device, as most
cables aren't compatible with other
devices.
Check the alignment and try reconnecting
your device to the charging cable. For
more information, see How do I charge
my Fitbit device?
The device isn't working as
expected.
Restart your device. For more
information, see How do I restart my Fitbit
device?
The device is wet.
Thoroughly dry your device before
charging it.

Problem
Solution
The error "insufficient power
source" appears on your device's
screen.
Remove other devices plugged in to your
power source, or plug your device in to
another source.
Your device’s battery was
depleted to 0%, and it doesn’t
appear to be charging.
Leave your device plugged in to the
charging cable for at least 30 minutes.
You haven't used the device for
several months, and it won't turn
on.
Leave your device plugged in to the
charging cable for at least 30 minutes.
If you still have trouble, contact Customer Support.