Follett Horizon Elite HME1410A/W Operation manual

HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 1
HCE1010A/W, HCE1410A/W, HME1010A/W, HME1410A/W
Horizon Elite™ 230 V/50 Hz Ice Machines (Self-contained)
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
Following installation, please forward this manual
to the appropriate operations person.
Operation and Service Manual
Order parts online
www.follettice.com
01096155R00

2 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
CAUTION!
• This appliance should be connected by a qualied person in accordance with application codes.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied
persons in order to avoid a hazard.
• Connect to potable water supply only.
• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory,
or mental capabilities, or lack of experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards involved. Children should be
supervised to ensure that they do not play with the appliance.
• This appliance is intended to be used for household and similar applications such as staff kitchen areas
in shops, offices and other working environments; farm houses and by clients in hotels, motels and
other residential type environments; bed and breakfast type environments; catering and similar non-retail
applications.
• WARNING! To avoid a hazard due to instability of the appliance, it must be xed in accordance with the
instructions.
• Warranty does not cover exterior or outside installations.
• Moving parts. Do not operate with front cover removed.
• Hot parts. Do not operate with cover removed.
• To reduce risk of shock, disconnect power before servicing.
• To prevent circuit breaker overload, wait 15 minutes before restarting this unit. This allows the compressor to
equalize and the evaporator to thaw.
• Drain line must be vented.
• Water supply must be treated by a scale-inhibiting lter.
• Most ice machine cleaners contain citric or phosphoric acid, which can cause skin irritation. Read caution
label on product and follow instructions carefully.
• Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 3
Contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before you begin............................................................................... 4
Specications ................................................................................. 5
Electrical ................................................................................... 5
Plumbing................................................................................... 5
Ambient.................................................................................... 5
Heat rejection ............................................................................... 5
Ice production ............................................................................... 6
Dimensions and clearances .................................................................... 7
Operation ..................................................................................... 8
Cleaning/sanitizing and preventive maintenance (all models) .......................................... 8
Service ...................................................................................... 12
Ice machine operation (all models) ............................................................. 12
“Bin full” detection system..................................................................... 14
Electrical system............................................................................ 15
Compressor data ........................................................................... 18
Gearmotor data ............................................................................ 18
Fan motor data ............................................................................. 18
Mechanical System ............................................................................ 19
Evaporator disassembly ...................................................................... 19
Evaporator reassembly .......................................................................22
Refrigeration system.........................................................................26
Troubleshooting ..............................................................................30
Replacement parts ............................................................................32
Evaporator assembly ........................................................................ 32
Air-cooled assembly .........................................................................34
Water-cooled assembly.......................................................................36
Electrical box .............................................................................. 38
Integration kit – top-mount and RIDE remote ice delivery ...........................................40
Skins assembly............................................................................. 42

4 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers the same degree of service, we ask that you review
the installation manual (provided as a separate document) before beginning to install the unit. Our instructions are
designed to help you achieve a trouble-free installation. Should you have any questions or require technical help at
any time, please call our technical service group at [phone] or [phone].
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage
is found, notify the shipper immediately and contact Follett Corporation so that we can help in the ling of a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett equipment. Following is an explanation of the different model
numbers in the series.
ConfigurationApplication
S RIDE™
(RIDE remote
ice delivery
equipment)
T Top-mount
400 up to
454 lbs
(206kg)
1000/1010
up to
1036 lbs
(471kg)
1400/1410
up to
1450 lbs
(658kg)
1650 up to
1580 lbs
(717kg)
V Vision™
H Harmony™
B Ice storage bin
J Drop-in
M Ice Manager
diverter valve
system
CondenserSeriesVoltageIcemaker
C 208-230/60/1 (icemaking head)
Self-contained only.
D 115/60/1 (icemaking head)
Self-contained and remote. If remote
unit, high side is 208-230/60/1.
E 230/50/1 (icemaking head)
Self-contained only.
F 115/60/1 (icemaking head)
Remote only. High side is
208-230/60/3.
MC Maestro™
Chewblet®
(400 Series)
HC Horizon
Chewblet
(1000, 1400,
1650 Series)
HM Horizon
Micro Chewblet
HC 1400C SVA
A Air-cooled, self-contained
W Water-cooled, self-contained
R Air-cooled, remote condensing unit
N Air-cooled, no condensing unit for
connection to parallel rack system
Chewblet®Ice Machine Model Number Configurations

HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 5
Specications
Electrical
Each ice machine requires its own separate circuit with electrical disconnect within 10 ft (6m).
Equipment ground required.
Standard electrical:
§HCE1010: 230/50/1 (6 ft (2m) cord)
§HME1410: 230/50/1 (6 ft (2m) cord)
§Amperage: 1010A/W - XA,
1410A/W - XA
Plumbing
WARNING
This equipment to be installed with adequate backow protection to comply with applicable federal, state,
and local codes.
§3/8" OD push-in water inlet (connection inside machine) - 3/8" OD tubing required
§3/4" MPT drain
§1/4" FPT condenser inlet (water-cooled condenser only)
§1/4" FPT condenser drain (water-cooled condenser only)
Notes:
§3/4" non-vented drain line must slope a minimum of 1/4" per foot (6 mm per 30.4 cm run).
§Drain to be hard piped and insulated.
§Separate drains for ice machine and condenser.
§Water shut-off recommended within 10 feet (3m).
§Water supply must have particle ltration. Follett recommends the lter system that has integral scale inhibitors.
(Follett item# 00130286).
§Follett does not recommend the use of water softeners or bowl scale inhibitors.
Ambient
Air temperature 100 F/38 C max. 50 F/10 C min.
Water temperature 90 F/32 C max. 45 F/7 C min.
Water pressure – potable 70 psi max. (483 kPa) 10 psi min. (89 kPa)
Note: Water-cooled condenser pressure 150 psi (1034 kPa)
Heat rejection
1010 1410
Air-cooled 11,300 BTU/hr 16,000 BTU/hr
Water-cooled 12,800 BTU/hr 16,400 BTU/hr

6 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
Ice production
Note: Water regulating valve set to maintain a 260 PSIG (95 F Saturated R404A) discharge pressure at all
conditions.
1010 Air-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
Potable Water Temperature F/C
F 60 70 80 90 100
C16 21 27 32 38
50 116 0 1061 962 825 688 lbs
10 526 481 436 374 312 kg
60 1093 1001 909 795 681 lbs
16 496 454 412 361 309 kg
70 1026 941 857 765 674 lbs
21 465 427 389 345 306 kg
80 971 893 815 730 644 lbs
27 440 405 370 331 292 kg
90 917 845 773 694 614 lbs
32 416 383 351 315 279 kg
1010 Water-cooled ice machine capacity/24 hrs.
Evaporator Potable Water Temperature F/C
Condenser Water Temperature F/C
F 50 60 70 80 90
C10 16 21 27 32
50 1096 1006 917 874 831 lbs
10 497 456 416 396 377 kg
60 1043 970 898 850 807 lbs
16 473 440 407 386 366 kg
70 1001 938 874 826 778 lbs
21 454 425 396 375 353 kg
80 947 888 830 787 745 lbs
27 430 403 376 357 338 kg
90 892 839 786 749 712 lbs
32 405 381 357 340 323 kg
1410 Air-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
Potable Water Temperature F/C
F 60 70 80 90 100
C16 21 27 32 38
50 1593 1466 1339 1230 112 1 lbs
10 723 665 609 558 508 kg
60 1518 1396 1275 116 3 1052 lbs
16 689 633 578 528 477 kg
70 1442 1327 12 11 1097 982 lbs
21 654 602 549 498 445 kg
80 1394 1272 115 0 1050 950 lbs
27 632 577 522 476 431 kg
90 1345 1217 1089 1004 918 lbs
32 610 552 494 455 416 kg
1410 Water-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
Condenser Water Temperature F/C
F 50 60 70 80 90
C10 16 21 27 32
50 1393 1374 1335 1278 1201 lbs
10 632 623 606 580 545 kg
60 1368 1326 1284 1216 114 7 lbs
16 621 601 582 552 520 kg
70 1343 1278 1213 115 3 1093 lbs
21 609 580 550 523 496 kg
80 1328 1268 1207 113 5 1063 lbs
27 602 575 547 515 482 kg
90 1313 1257 1201 1116 1032 lbs
32 596 570 545 506 468 kg

HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 7
Dimensions and clearances
§Entire front of ice machine must be clear of obstructions/connections to allow removal.
§1" (26mm) clearance above ice machine for service.
§1" (26mm) minimum clearance on sides.
§The intake and exhaust air grilles must provide at least 250 sq in (1615 sq cm) of open area.
§Air-cooled ice machines – 18" (458 mm) minimum clearance between discharge and air intake-grilles.
A 22.51" (57.2 cm)
B22.48" (57.1 cm)
C25.15" (56.3 cm)
D2.66" (6.8 cm)
E20.84" (52.9 cm)
F17.49" (44.4 cm)
G15.00" (38.1 cm)
H2.73" (6.9 cm)
I2.30" (5.8 cm)
J3.34" (8.5 cm)
K10.44" (26.5 cm)
L1.81" (4.6 cm)
M28.50" (72.4 cm)
N29.15" (74.0 cm)
A
B
C (1410 ONLY)
N
E
F
G
H
I
K
M
L
J
D (1410 ONLY)
1410 ONLY
1410 ONLY

8 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
Operation
Cleaning/sanitizing and preventive maintenance (all models)
Note: Do not use bleach to sanitize or clean the icemaker.
Preventive maintenance
Periodic cleaning of Follett’s icemaker system is required to ensure peak performance and delivery of clean,
sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as
recommended, and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system,
in most cases, should be performed by your facility’s maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed
according to the schedule below. Service problems resulting from lack of preventive maintenance will not be
covered under the Follett warranty.
Weekly exterior care
The exterior may be cleaned with a stainless cleaner such as 3M Stainless Steel Cleaner & Polish or equivalent.
Monthly condenser cleaning (air-cooled icemaker only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air-cooled icemakers to ensure
optimal performance.
2. When reinstalling counter panels in front of remote icemakers, be sure that ventilation louvers line up with
condenser air duct.
Semi-annual evaporator cleaning (every 6 months)
WARNING
• Wear rubber gloves and safety goggles (and/or face shield) when handling ice machine cleaner or sanitizer.
CAUTION
• Use only Follett approved SafeCLEAN Plus™ cleaning/sanitizing solution (part #01050863).
• DO NOT USE BLEACH.
• It is a violation of Federal law to use these solutions in a manner inconsistent with their labeling.
• Read and understand all labels printed on packaging before use.
Note: Complete procedure for cleaning an sanitizing MUST be followed. Ice must be collected for 10minutes
before putting ice machine back into service.
Fig. 1
1. Press the CLEAN button. The machine will drain. The
auger will run for a short time and then stop. Wait for
the LOW WATER light to come on. LO WATER

HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 9
Fig. 2
2. Mix 1 gal. (3.8L) 120 F (49 C) water and one 7oz.
(198g) packet of Follett SafeClean Plus (P/N
01050863).
3. Using a 1 quart (1L) container, slowly ll cleaning cup
until CLEANER FULL light comes on. Do not overll.
4. Place one Sani-Sponge™ in remaining sanitizing and
cleaning solution and retain for Step 9.
Note: Do not use bleach to sanitize or clean the icemaker.
CLEANER FULL
Fig. 3
5. Replace cover on cleaner cup. Machine will clean,
then ush 3 times in approximately 15 minutes. Wait
until machine restarts.
15
Fig. 4
6. To clean/sanitize ice transport tube – Press power
switch OFF

10 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
Fig. 5
7. Disconnect coupling as shown.
Fig. 6
8. Using disposable food service grade gloves, insert
dry Sani-Sponge.
9. Insert Sani-Sponge soaked in SafeClean Plus (from
Step 4).
10. Push both Sani-Sponges down ice transport tube
with supplied pusher tube. 1
2
3
16"
(407 mm)
Fig. 7
11. Remove and discard 16 inch (407 mm) pusher tube.