Fortinet FortiFone FON-450i Guide

FON-450i and FON-550i
Telephones
Start Guide

FON-450i and FON-550i Telephones Start Guide
Revision 2
5 April 2012
27-400-166719-20120405
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FON-450i and FON-550i Start Guide
FON-450i and FON-550i Telephones Start Guide v2 iii
Contents
Introduction 1
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Programmable/Flexible Key States . . . . . . . . . . . . . . . . . . . . . 4
LCD Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing the FON-450i/FON-550i 6
Connecting the IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Provisioning the FON-450i/FON-550i . . . . . . . . . . . . . . . . . . . . 9
For internal use (connected to the office LAN) . . . . . . . . . . . . . 9
For external use (connected over the Internet) . . . . . . . . . . . . . 9
Personalizing your Phone 11
Entering Values with the Dial Pad and Softkeys. . . . . . . . . . . . . . 11
Setting a Hunt Group as an Access Code Prefix . . . . . . . . . . . . . 12
Phone Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Default Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Line Ring Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Delayed Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Disable Ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Headset Auto Mode. . . . . . . . . . . . . . . . . . . . . . . . 15
Flexible Key Setting . . . . . . . . . . . . . . . . . . . . . . . . 15
Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . 15

Contents
iv FON-450i and FON-550i Telephones Start Guide v2
Speed Dial Number . . . . . . . . . . . . . . . . . . . . . . . . 16
Key Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Phone Book/Speed Dials . . . . . . . . . . . . . . . . . . . . . . . 17
Adding a Phone Book Record . . . . . . . . . . . . . . . . . . . 18
Editing a Record . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Deleting a Phone Book Record . . . . . . . . . . . . . . . . . . 20
Deleting All Records . . . . . . . . . . . . . . . . . . . . . . . . 20
Searching the Phone Book . . . . . . . . . . . . . . . . . . . . 20
Placing a call from the Phone Book . . . . . . . . . . . . . . . . 21
Using your FON-450i/FON-550i Phones with FortiVoice 22
Accessing an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . 22
Accessing Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting 25
Regulatory & Safety Notices 26
Radio Frequency Emissions . . . . . . . . . . . . . . . . . . . . . . . . 26
FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . 26
Canadian Compliance Statement . . . . . . . . . . . . . . . . . . . 26
European Union Declarations of Conformity. . . . . . . . . . . . . . 27
Product Safety Instructions . . . . . . . . . . . . . . . . . . . . . . 27
E-911 and use of the FON-450i/FON-550i with Multi-Line Telephone
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Limited Warranty 28
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . 28

FON-450i and FON-550i Start Guide
FON-450i and FON-550i Telephones Start Guide v2 1
Introduction
Congratulations on your purchase of the FortiFone FON-450i or FON-550i
phone! The FON-450i/FON-550i communicates over an IP network, allowing
you to receive and place calls in the same manner as a regular business
telephone. The FON-450i/FON-550i supports the SIP protocol.
Phone Features
• 3.75” x 1.00” backlit LCD display (FON-450i),
3.5” x 1.25” backlit LCD display (FON-550i)
• 10 flexible keys with LEDs (FON-450i),
22 flexible keys with LEDs (FON-550i)
• Up to 34* line/extension/queue appearance options with LEDs (FON-450i),
Up to 46* line/extension/queue appearance options with LEDs (FON-550i)
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging with other FortiVoice extensions
• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection
with your computer.
• Inline PoE support eliminates the need for power adapters.
• Optional Bluetooth®module compatible with supported headsets
(FON-550i only)
* Using two FortiFone FF-50e expansion modules
Requirements
• SIP-based phone system such as the FortiVoice™ series of phone
systems or a VoIP service provider account.
• Ethernet or fast Ethernet network for connection (10/100 Mbps)
• Power Source
For Ethernet networks that supply in-line power:
• The network devices must conform to IEEE 802.3af specifications for
PoE (Power over Ethernet)
For Ethernet networks that do not supply power to the phone:
• Use only the FON-450i/FON-550i power supply designed for the
region you intend to use the product. This adapter is rated with an
output of 48v DC at 0.3 A and a positive tip.

About this Guide Introduction
2FON-450i and FON-550i Telephones Start Guide v2
About this Guide
This guide describes how to physically set up your FON-450i/FON-550i phone
for use with FortiVoice and a brief overview of features. For detailed instructions,
please download the user guide from http://docs.fortinet.com.
Figure 1: FON-450i Front (above)/FON-550i Front (below)

Introduction About this Guide
FON-450i and FON-550i Telephones Start Guide v2 3
Item Function
Softkeys — Softkeys are interactive and change function based
on the state of the phone.
Programmable/Flexible keys — Multi-colored LED keys that can
be assigned to engage and monitor lines, extensions or queues.
They can also be programmed as function and speed dial keys.
Keys 1 and 2 are reserved for primary and secondary line
appearance for the extension. Keys 3–12 or 24 (for the FON-450i
or FON-550i, respectively) are programmable.
Navigation buttons
Left — use to view previous menu when return arrow
appears in LCD menu. Press to go back to previous menus while
in the configuration menus.
Right — use to see additional menu items when appears in
LCD menu.
Up — use to view Call Log when phone is idle.
Down — use to access Phone Book while phone is idle.
OK— center button, use to select current item or save value in
LCD menu.
Configuration — Pressing this button accesses the menu for
making changes to the IP phone configuration.
Voicemail — Use to access voicemail status and access messages.
DND (Do Not Disturb)— Use to toggle on/off the DND feature of
the phone system.
Headset — Toggles the headset on and off-hook.
Volume control — Use to adjust ring, headset, handset, and
speaker volume.
Transfer — Use to transfer an active call.
Hold/Retrieve — Use to place or retrieve a call on hold.
Mute — Use to mute and unmute the microphone during calls.
Speakerphone — Press to engage the speakerphone and to
hang up after the call.
Dial pad — Use to dial a number, select a menu item, or input
a value.

Programmable/Flexible Key States Introduction
4FON-450i and FON-550i Telephones Start Guide v2
Programmable/Flexible Key States
The flexible keys access lines, extensions and features based on the IP
phone configuration. Flexible keys assigned for line, extension or queue
appearances will monitor the state of those resources and allow access to
those resources unless engaged by another user or the system. Keys
designated to monitor lines, extensions or queues indicate call status as
indicated in the next table.
Flexible keys not assigned for line access may access features such as
Speed dial, Intercom, Park and others.
Status LED Color LED Pattern
Incoming call Green Flashing approx. once every
1/2 second
Line in use on this phone Green On solid
Call on hold at extension Green Flashing approx. once every
second
Line/Extension/Queue
ringing
Green Flashing approx. once every
1/2 second
Line/Extension/Queue
in use
Red On solid
Line/Extension/Queue
on hold
Red Flashing approx. once every
second
Extension/Line not
registered
Red/Yellow Alternating Red and Yellow
Do Not Disturb (DND)
enabled
Yellow On solid

Introduction LCD Layout
FON-450i and FON-550i Telephones Start Guide v2 5
LCD Layout
The FON-450i/FON-550i phone has a 240x42 or 420x56 dot graphic LCD
arranged to show 3 or 4 lines of text and is used to display information to the
user. The bottom line shows choices associated with the three context-
sensitive softkeys located just below the LCD.
On an FON-550i, the top-bar status line displays icons, date and time. Below
is a list of icons and their meaning.
LAN or Network connection icon, indicates the status of the LAN
connection to the IP phone. If the icon is blinking, check the LAN
connection.
PC port icon, when displayed, indicates a device such as a PC is
connected to the PC port of the IP phone.
Bluetooth icon, indicates the optional Bluetooth module is properly
installed with no headsets paired to the phone. When blinking rapidly,
the FON-550i is searching or attempting to pair with a headset.
Bluetooth paired icon, indicates one or more (maximum 5) headsets
are paired with the module but none are active. When blinking rapidly,
the FON-550i is attempting to pair or connect a headset.
Bluetooth connected icon, indicates a headset is connected to the
FON-550i. When blinking rapidly, the FON-550i is searching or
attempting to pair or disconnect a headset. When blinking slowly, the
Bluetooth headset is in use.

FON-450i and FON-550i Start Guide
6FON-450i and FON-550i Telephones Start Guide v2
Installing the FON-450i/FON-550i
Connecting the IP Phone
The figure below shows the cable connections for your IP phone. The LAN
and desktop PC connections employ standard Category 5 cables terminated
with RJ-45 connectors. The FON-450i/FON-550i supports PoE (Power over
Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When
connected to a PoE compliant LAN port, the IP Phone derives power from
the port. If the LAN port does not support PoE, use the AC/DC adaptor (sold
separately). The handset connects to the base with the coiled handset cord.
Figure 2: IP Phone Connections
Wiring Chart
1 LAN Connect the IP phone LAN port to the LAN wall jack with
the provided Ethernet cable.
2PC Optionally connect the IP phone PC port to your
desktop PC with an Ethernet cable (not supplied).

Installing the FON-450i/FON-550i Attaching the Stand
FON-450i and FON-550i Telephones Start Guide v2 7
Attaching the Stand
The angle of the phone is set by the attachment of the provided stand in one
of two positions (30° or 55°).
To attach the stand,
1Choose the desired angle for the phone.
2Align the tabs on the stand with the notches in the base of the phone.
3Push the stand upward in the slot as far as it can go until properly
attached.
55° angle 30° angle
Figure 3: Installing the Foot Stand
3 Power If the LAN port supports PoE then the power adapter is
not required. If PoE is not supported on the LAN, connect
the power adapter to the power jack on phone.
4 Headset Optionally connect a headset to the RJ22 headset jack
on the phone. We strongly recommend the use of an
amplified headset.
5 Handset Connect the handset cord to the handset and the
handset jack on the phone.
Wiring Chart

Wall Mounting Installing the FON-450i/FON-550i
8FON-450i and FON-550i Telephones Start Guide v2
Wall Mounting
The FON-450i/FON-550i phone supports wall mounting via the base of the
phone housing. Wall mount the FON-450i/FON-550i using the instructions
below in Figure 4.
• Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not
included) with a vertical separation of 10 cm (4”).
• Insert two anchors into the holes, then insert and tighten the two screws
(not included) leaving about 2.5 mm (1/8”) exposed.
• Attach all wiring to the phone.
• Slide the phone over the screws and ensure the phone is secure. Note it
may be necessary to remove the phone and tighten or loosen the screws
for secure mounting. Also note, the stand must not be attached to the
phone when mounting on a wall.
• Remove the handset hook from the phone as shown in the figure below.
Reverse the hook and re-install in the phone so that the hook catches the
groove in the handset receiver.
• Complete all wiring.
Figure 4: FON-450i/FON-550i Wall Mount Installation

Installing the FON-450i/FON-550i Provisioning the FON-450i/FON-550i
FON-450i and FON-550i Telephones Start Guide v2 9
Provisioning the FON-450i/FON-550i
For instructions on programming your FortiVoice phone system for the
FON-450i/FON-550i, refer to “Adding IP Phones” in Chapter 2 of the
FortiVoice User Guide.
For internal use (connected to the office LAN)
The FON-450i/FON-550i phone supports ‘plug and play’ installation
employing the automated provisioning process for discovering FortiVoice
phone systems on the same LAN. Once connected to the LAN, the IP phone
retrieves IP settings from the local DHCP server. After discovering the
FortiVoice system on the LAN, the phone downloads the configuration and
registers with FortiVoice. If the extension was pre-configured via the
FortiVoice Management software, then the phone display should show the
extension number and name. If not yet configured in the FortiVoice system,
then the MAC address of the phone will be visible as a choice in the MAC
select list for that model of phone in the Local Extensions section of the
FortiVoice configuration.
For external use (connected over the Internet)
When connecting your IP phone at a remote location for external use, please
perform the following steps:
1Pre-configure the extension in the FortiVoice Management software and
include the MAC address of the phone.
2Before or after deploying the phone, power up the phone and press the
button, then go to 3. Phone Settings.
3Go to 7. Firmware Update and press the Select softkey.
4From the Firmware Update menu, select 2. TFTP Server Address.
5Enter the WAN (External) IP address or URL/FQDN of your FortiVoice
location. Obtain the IP address from the IP Configuration section of the
FortiVoice Management software. Press the OK softkey.
6Press the button to exit the configuration then press the Yes softkey to
reboot the phone. It then connects to the FortiVoice system and updates
its configuration.

Provisioning the FON-450i/FON-550i Installing the FON-450i/FON-550i
10 FON-450i and FON-550i Telephones Start Guide v2
Note: If the top 2 LED keys continue to flash red/yellow after 30
seconds, the phone is not registered with the phone system.
See the “Troubleshooting” section for information.
If you encounter problems, please ensure the appropriate ports
are forwarded from the router to the FortiVoice unit acting as the
proxy at that location; for more information, see the FortiVoice
User Guide. There should be no need to make any adjustments to
the firewall at the IP phone’s location.
If you are connecting to the phone via the web interface, the
login is: admin and the password is 23646. Should you require
configuration of the IP phone for use with other devices or
information on the web interface, please refer to the FON-450i
and FON-550i Telephone User Guide.

FON-450i and FON-550i Start Guide
FON-450i and FON-550i Telephones Start Guide v2 11
Personalizing your Phone
To access the configuration menu:
• Press the button.
To select an item:
• Dial the digit associated with the menu item; or
• Use the Down softkey to move the cursor to the next item or use the Up
and Down navigation buttons, then press the Select softkey or Center
navigation button to select an option.
The bottom line of the display shows three softkey functions at a time.
Additional softkey functions are available when the appears right of the
softkey options on the LCD. Use the Right navigation button to scroll
through additional options.
To return to a previous branch in the menu, press the Back softkey, or Left
navigation button.
To exit the configuration menu, press the button.
Entering Values with the Dial Pad and Softkeys
Use the dial pad to input numbers, letters, special characters, and a period.
The Mode softkey displays to indicate a parameter can accept an
alphanumeric entry. Selecting the Mode softkey switches the dial pad mode.
The dial pad mode displays in the right of the LCD above the softkeys as
for numeric, for upper case characters, for lower case characters
and for special characters.
To enter characters with the dial pad, use the digit with the desired
character. Press the same digit repeatedly until the desired character
appears in the LCD. After entering a character, pause to allow the cursor to
move to next character position. Other special entries include:
• To enter a period or dot (for example, to input an IP address), press *on
the dial pad.
• To delete a letter in front of the cursor, press the softkey.
• To clear an entire string, press the Clear softkey.
• To enter a space, press #on the dial pad.
Prior to saving an entry, you may discard changes by pressing the Left
navigation button to move to the previous menu, or press the button to
exit the Settings menu.

Setting a Hunt Group as an Access Code Prefix Personalizing your Phone
12 FON-450i and FON-550i Telephones Start Guide v2
Setting a Hunt Group as an Access Code Prefix
If you need to dial 9or 81–88 to access an outside line, then you will want to
program your phone to automatically insert a hunt group number before all
calls placed from the Missed and Received call logs as well as from the
Phone Book. To set an Access Code:
• Press the button, select 4. Call Preferences, then 8. Access Code
Prefix.
• Enter the hunt group you normally use to place outgoing calls
(example: 9), then press the OK softkey.
Phone Settings
Under the Phone Settings menu, the following parameters can be altered.
1 — LCD Contrast 7 — Firmware Update
2 — Ring Settings 8 — Speed Dial Number
3 — Disable Ringer 9 — Key Tone
4 — Headset Auto Mode 10 — Language
5 — Programmable/Flexible Key Settings 11 — Backlight
6 — Time Configuration 12 — Bluetooth (Optional on
FON-550i only)
LCD Contrast
The contrast of the LCD is adjustable for best viewing angle.
To adjust the LCD contrast:
• Press the button, select 3. Phone Settings then 1. LCD Contrast.
• Press the Down softkey to decrease the
contrast, or press the Up softkey to
increase the contrast.
• To configure another parameter, press
the Back softkey to continue or press the
button to exit the configuration menu. FON-550i

Personalizing your Phone Phone Settings
FON-450i and FON-550i Telephones Start Guide v2 13
Ring Settings
The IP phone has 9 ring tones and a no ring (Disable Ringer) option for incoming
call notification. There is also the option to assign each phone book record one
of the ring tones for inbound calls. The Default Ring Tone is used when a ring
tone is Set as Default or not defined for a line or phone book record.
In quieter environments, it might be useful to delay the ring signal on
incoming calls. Ringing can be delayed by up to 10 seconds. The LED light
associated to your extension will flash immediately for all incoming calls.
Default Ring Type
To change the Default Ring Type for the IP phone:
• Press the button, then select 3. Phone Settings then 2. Ring Settings.
• Select 1. Default Ring Type.
• Scroll through Ring Types using the
Down softkey. Press the Play softkey to
hear the selected tone.
• Press the Select softkey to change to the
selected Ring Type.
• To configure another parameter, press
the Back softkey to continue or press the
button to exit the configuration menu.
Line Ring Setting
To adjust the Ring Type for a line:
• Press the button, then select 3. Phone Settings then 2. Ring Settings.
• Dial the line number plus one (2 for Line 1 or 3 for Line 2), or move the
cursor to Line n Configuration using the Down softkey and press the
Select softkey. The value of nis the line button number.
• Press the digit, or move the cursor to 1. Ring Type using the Down
softkey and press the Select softkey.
• Select the Ring Type using the Down
softkey. Press the Play softkey to hear
the selected tone. The Disable Ringer
selection turns the ringer off for incoming
calls on the line. The Set as Default uses
the Default Ring Type for incoming calls
on the line as specified in the previous
Default Ring Type section.
FON-550i
FON-550i

Phone Settings Personalizing your Phone
14 FON-450i and FON-550i Telephones Start Guide v2
• Press the Select softkey to save the selection.
• To configure another parameter, press the Back softkey to continue or
press the button to exit the configuration menu.
Delayed Ring
The phone can delay when the audible ring tone is played for incoming calls
by up to 10 seconds. To configure the Delayed Ring option:
• Press the button, then select 3. Phone Settings then 2. Ring Settings.
• Move the cursor to Line 1 Settings using the Down softkey and press the
Select softkey. Repeat for Line 2.
• Press or move the cursor to 2. Delayed Ring Timer using the Down
softkey and press the Select softkey.
• Enter the delay time as 0 to 10 seconds
in 1-second increments. 0 provides no
delay; the ring signal is immediate.
• Press the OK softkey to save the
delayed ring setting.
• To configure another parameter, press
the Back softkey to continue or press the
button to exit the configuration menu.
Disable Ringer
The FON-450i/FON-550i can be programmed not to ring when an incoming
call is received. It will still light up the LCD, light up the Incoming Call
Indicator and show the Caller ID.
To disable the ringer:
• Press the button, then select 3. Phone Settings, then 3. Disable
Ringer.
• Press the Yes softkey to turn the ringer
off, or press the No softkey to leave the
ringer enabled.
• To configure another parameter, press
the Back softkey to continue or press the
button to exit the configuration menu.
FON-550i
FON-550i

Personalizing your Phone Phone Settings
FON-450i and FON-550i Telephones Start Guide v2 15
Headset Auto Mode
The FON-450i/FON-550i supports the use of headsets that have a standard
RJ22 jack. With Headset Auto Mode enabled, all calls automatically use the
headset when engaging lines, redial, speed dials etc.
To enable Headset Auto Mode:
• Press the button, then select 3. Phone Settings, then 4. Headset Auto
Mode.
• Press the On softkey to enable the
Headset Auto Mode or press the Off
softkey to disable the Headset Auto
Mode.
• To configure another parameter, press
the Back softkey to continue or press the
button to exit the configuration menu.
Flexible Key Setting
The flexible keys can be programmed to access one of several functions.
They include Line Appearance, Extension Appearance, Queue Appearance,
Phone Book access, System and Personal Speed Dial, Park, Unpark, Call
Pickup (any or specific extension), Intercom Page, Group Page and
Overhead Page. These keys are configured via the FortiVoice Management
software except for setting a key for Speed Dial use. This can be
programmed via the phone interface or phone's web interface.
Time Configuration
Within the Time Configuration menu, the IP Address or FQDN of the desired
Simple Network Time Protocol (SNTP) server and the local time zone are
defined. In addition, Daylight Saving Time (DST) is enabled. These settings
are all automatically configured by the FortiVoice phone system and do not
require manual configuration.
FON-550i
Local settings will be overridden by the FortiVoice settings when a
configuration file is downloaded to the phone if the key was not
configured by the administrator as User Defined.

Phone Settings Personalizing your Phone
16 FON-450i and FON-550i Telephones Start Guide v2
Speed Dial Number
The FON-450i/FON-550i phone includes a Directory Phone Book of Speed
Dial numbers that supports up to 80 entries. Each phone book record
includes a speed dial number consisting of two digits. Dialing the speed dial
number (00–79) and pressing the Dial softkey places a call using the contact
information from the associated phone book record.
To enable/disable Speed Dial Number operation:
• Press the button, then select 3. Phone Settings, then 8. Speed Dial
Number.
• Press the On softkey to enable the
Speed Dial Number, or press the Off
softkey to disable the Speed Dial
Number.
• To configure another parameter, press
the Back softkey to continue or press the
button to exit the configuration menu.
Key Tone
If desired, a tone can be played out when a button on the phone is pressed.
To enable/disable the Key Tone:
• Press the button, then select 3. Phone Settings, then 9. Key Tone.
• Press the On softkey to enable the Key
Tone, or press the Off softkey to disable
the Key Tone.
• To configure another parameter, press
the Back softkey to continue or press the
button to exit the configuration menu.
When enabled, dialing an empty Speed Dial Number terminates
the call and the LCD will show Disconnected.
FON-550i
FON-550i