Fortinet FortiFone FON-450i Guide

FON-450i and FON-550i
Telephones
Start Guide

FON-450i and FON-550i Telephones Start Guide
Revision 2
5 April 2012
27-400-166719-20120405
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FON-450i and FON-550i Start Guide
FON-450i and FON-550i Telephones Start Guide v2 iii
Contents
Introduction 1
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Programmable/Flexible Key States . . . . . . . . . . . . . . . . . . . . . 4
LCD Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing the FON-450i/FON-550i 6
Connecting the IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Provisioning the FON-450i/FON-550i . . . . . . . . . . . . . . . . . . . . 9
For internal use (connected to the office LAN) . . . . . . . . . . . . . 9
For external use (connected over the Internet) . . . . . . . . . . . . . 9
Personalizing your Phone 11
Entering Values with the Dial Pad and Softkeys. . . . . . . . . . . . . . 11
Setting a Hunt Group as an Access Code Prefix . . . . . . . . . . . . . 12
Phone Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Default Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Line Ring Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Delayed Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Disable Ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Headset Auto Mode. . . . . . . . . . . . . . . . . . . . . . . . 15
Flexible Key Setting . . . . . . . . . . . . . . . . . . . . . . . . 15
Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . 15

Contents
iv FON-450i and FON-550i Telephones Start Guide v2
Speed Dial Number . . . . . . . . . . . . . . . . . . . . . . . . 16
Key Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Phone Book/Speed Dials . . . . . . . . . . . . . . . . . . . . . . . 17
Adding a Phone Book Record . . . . . . . . . . . . . . . . . . . 18
Editing a Record . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Deleting a Phone Book Record . . . . . . . . . . . . . . . . . . 20
Deleting All Records . . . . . . . . . . . . . . . . . . . . . . . . 20
Searching the Phone Book . . . . . . . . . . . . . . . . . . . . 20
Placing a call from the Phone Book . . . . . . . . . . . . . . . . 21
Using your FON-450i/FON-550i Phones with FortiVoice 22
Accessing an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . 22
Accessing Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting 25
Regulatory & Safety Notices 26
Radio Frequency Emissions . . . . . . . . . . . . . . . . . . . . . . . . 26
FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . 26
Canadian Compliance Statement . . . . . . . . . . . . . . . . . . . 26
European Union Declarations of Conformity. . . . . . . . . . . . . . 27
Product Safety Instructions . . . . . . . . . . . . . . . . . . . . . . 27
E-911 and use of the FON-450i/FON-550i with Multi-Line Telephone
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Limited Warranty 28
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . 28

FON-450i and FON-550i Start Guide
FON-450i and FON-550i Telephones Start Guide v2 1
Introduction
Congratulations on your purchase of the FortiFone FON-450i or FON-550i
phone! The FON-450i/FON-550i communicates over an IP network, allowing
you to receive and place calls in the same manner as a regular business
telephone. The FON-450i/FON-550i supports the SIP protocol.
Phone Features
• 3.75” x 1.00” backlit LCD display (FON-450i),
3.5” x 1.25” backlit LCD display (FON-550i)
• 10 flexible keys with LEDs (FON-450i),
22 flexible keys with LEDs (FON-550i)
• Up to 34* line/extension/queue appearance options with LEDs (FON-450i),
Up to 46* line/extension/queue appearance options with LEDs (FON-550i)
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging with other FortiVoice extensions
• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection
with your computer.
• Inline PoE support eliminates the need for power adapters.
• Optional Bluetooth®module compatible with supported headsets
(FON-550i only)
* Using two FortiFone FF-50e expansion modules
Requirements
• SIP-based phone system such as the FortiVoice™ series of phone
systems or a VoIP service provider account.
• Ethernet or fast Ethernet network for connection (10/100 Mbps)
• Power Source
For Ethernet networks that supply in-line power:
• The network devices must conform to IEEE 802.3af specifications for
PoE (Power over Ethernet)
For Ethernet networks that do not supply power to the phone:
• Use only the FON-450i/FON-550i power supply designed for the
region you intend to use the product. This adapter is rated with an
output of 48v DC at 0.3 A and a positive tip.

About this Guide Introduction
2FON-450i and FON-550i Telephones Start Guide v2
About this Guide
This guide describes how to physically set up your FON-450i/FON-550i phone
for use with FortiVoice and a brief overview of features. For detailed instructions,
please download the user guide from http://docs.fortinet.com.
Figure 1: FON-450i Front (above)/FON-550i Front (below)

Introduction About this Guide
FON-450i and FON-550i Telephones Start Guide v2 3
Item Function
Softkeys — Softkeys are interactive and change function based
on the state of the phone.
Programmable/Flexible keys — Multi-colored LED keys that can
be assigned to engage and monitor lines, extensions or queues.
They can also be programmed as function and speed dial keys.
Keys 1 and 2 are reserved for primary and secondary line
appearance for the extension. Keys 3–12 or 24 (for the FON-450i
or FON-550i, respectively) are programmable.
Navigation buttons
Left — use to view previous menu when return arrow
appears in LCD menu. Press to go back to previous menus while
in the configuration menus.
Right — use to see additional menu items when appears in
LCD menu.
Up — use to view Call Log when phone is idle.
Down — use to access Phone Book while phone is idle.
OK— center button, use to select current item or save value in
LCD menu.
Configuration — Pressing this button accesses the menu for
making changes to the IP phone configuration.
Voicemail — Use to access voicemail status and access messages.
DND (Do Not Disturb)— Use to toggle on/off the DND feature of
the phone system.
Headset — Toggles the headset on and off-hook.
Volume control — Use to adjust ring, headset, handset, and
speaker volume.
Transfer — Use to transfer an active call.
Hold/Retrieve — Use to place or retrieve a call on hold.
Mute — Use to mute and unmute the microphone during calls.
Speakerphone — Press to engage the speakerphone and to
hang up after the call.
Dial pad — Use to dial a number, select a menu item, or input
a value.

Programmable/Flexible Key States Introduction
4FON-450i and FON-550i Telephones Start Guide v2
Programmable/Flexible Key States
The flexible keys access lines, extensions and features based on the IP
phone configuration. Flexible keys assigned for line, extension or queue
appearances will monitor the state of those resources and allow access to
those resources unless engaged by another user or the system. Keys
designated to monitor lines, extensions or queues indicate call status as
indicated in the next table.
Flexible keys not assigned for line access may access features such as
Speed dial, Intercom, Park and others.
Status LED Color LED Pattern
Incoming call Green Flashing approx. once every
1/2 second
Line in use on this phone Green On solid
Call on hold at extension Green Flashing approx. once every
second
Line/Extension/Queue
ringing
Green Flashing approx. once every
1/2 second
Line/Extension/Queue
in use
Red On solid
Line/Extension/Queue
on hold
Red Flashing approx. once every
second
Extension/Line not
registered
Red/Yellow Alternating Red and Yellow
Do Not Disturb (DND)
enabled
Yellow On solid

Introduction LCD Layout
FON-450i and FON-550i Telephones Start Guide v2 5
LCD Layout
The FON-450i/FON-550i phone has a 240x42 or 420x56 dot graphic LCD
arranged to show 3 or 4 lines of text and is used to display information to the
user. The bottom line shows choices associated with the three context-
sensitive softkeys located just below the LCD.
On an FON-550i, the top-bar status line displays icons, date and time. Below
is a list of icons and their meaning.
LAN or Network connection icon, indicates the status of the LAN
connection to the IP phone. If the icon is blinking, check the LAN
connection.
PC port icon, when displayed, indicates a device such as a PC is
connected to the PC port of the IP phone.
Bluetooth icon, indicates the optional Bluetooth module is properly
installed with no headsets paired to the phone. When blinking rapidly,
the FON-550i is searching or attempting to pair with a headset.
Bluetooth paired icon, indicates one or more (maximum 5) headsets
are paired with the module but none are active. When blinking rapidly,
the FON-550i is attempting to pair or connect a headset.
Bluetooth connected icon, indicates a headset is connected to the
FON-550i. When blinking rapidly, the FON-550i is searching or
attempting to pair or disconnect a headset. When blinking slowly, the
Bluetooth headset is in use.

FON-450i and FON-550i Start Guide
6FON-450i and FON-550i Telephones Start Guide v2
Installing the FON-450i/FON-550i
Connecting the IP Phone
The figure below shows the cable connections for your IP phone. The LAN
and desktop PC connections employ standard Category 5 cables terminated
with RJ-45 connectors. The FON-450i/FON-550i supports PoE (Power over
Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When
connected to a PoE compliant LAN port, the IP Phone derives power from
the port. If the LAN port does not support PoE, use the AC/DC adaptor (sold
separately). The handset connects to the base with the coiled handset cord.
Figure 2: IP Phone Connections
Wiring Chart
1 LAN Connect the IP phone LAN port to the LAN wall jack with
the provided Ethernet cable.
2PC Optionally connect the IP phone PC port to your
desktop PC with an Ethernet cable (not supplied).