Fortinet FortiFone FON-470i User manual

Using FON-470i Telephones
The reference card includes the basic features.
For more information, see the phone’s user guide.
Buttons
Most of the buttons are similar to those on other phones, but you
might not be familiar with the following:
— Hold
— Toggles do not disturb on or off
— Transfer
— Settings
— Voicemail
— Redial
Softkeys — The screen shows the current function of each of the
4 softkeys. Softkeys change based on the call status.
Remember
• DialL(:in some countries) or KA to KK to get an
outside line. This is not required if you have direct line access,
which automatically chooses an outside line.
• Press?or Send after dialing an outside number or extension.
• Ifyouhavedirectlineaccess,dial before dialing a
feature code or extension.
Setting up voicemail
1. PressVoicemail or .
2. When prompted, enter a password, record a greeting and
record your name for the dial-by-name directory.
Checking voicemail
1. PressVoicemail or .
2. When prompted, enter your password + ?.
3. PressAto listen to your messages. You can also change your
greeting and personal options.
Calling an outside number
1. DialL(:in some countries) or KA to KK to get an
outside line. You can also press a line appearance key if
programmed to use a specific line. This is not required if you
have direct line access, which automatically chooses an
outside line when you dial the phone number.
2. Ifprompted,dialaPINcode.
3. Dialthephonenumber+?or press Send.
Calling an extension
Dialtheextensionnumber+?or press Send.Ifyouhavedirect
line access, dial first. You can also press an extension
appearance key if programmed to monitor a specific extension.
Placing a caller on hold
Press or Hold. You can now hang up or answer another call
without disconnecting the caller.
Retrieving a caller on hold
Press or Resume. You can also press the flashing extension
or line appearance key if it’s associated with the call on hold.
Performing a screened transfer
A screened transfer allows the recipient to accept or refuse
the transfer.
1. Press .
2. Dialtheextension(oroutsidenumber)+?.
3. When the recipient answers, complete or cancel the transfer:
 • Iftherecipientwantsthecall,pressTransfer or hang up.
• Iftherecipientdoesn’twantthecall,pressEnd Call, then
Resume to retrieve the caller on hold.
Performing a blind transfer
Press + <extension> (or outside number) + Transfer, and
hangup.
Key states
Light Status
Solid red Line/extension/queue in use
Flashing green (slow) Line/extension/queue on hold
 Flashingred(slow) DoNotDisturb(DND)enabled
Flashing green (fast) Line/extension is ringing

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Accessing Features
If direct line access is enabled, you will auto-
matically access an outside line. To place an
intercom call or to access features indicated with
a p, first dial .
Access outside line
Lor KA to KK (Americas, UK)
:or KA to KK (other countries)
No outgoing access code is required if direct line access is enabled.
You can select a line directly if it has a programmed key.
Do not disturb Press to toggle on/off.
pPick up: Any ringing extension
Press Pickup (if programmed), or L+ ?
pPick up: Specific extension
Press the key associated with the extension, or
J+ <extension> + ?
Voicemail
Access mailbox:
Locally Voicemail or
Remotely + <mailbox number>
Change greeting options S
Change personal options D
(password, date stamp, remote notification options)
MESSAGE PLAYBACK CONTROLS
Rewind 10 seconds A
Go to beginning AA
Skip ahead 10 seconds D
Skip to end of message DD
Check time and date stamp G
Forward message H
Delete message J
Save message L
Skip to next message ?
Using FON-470i
Telephones

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Accessing Features
Place caller on hold
Retrieve called on hold or the flashing key associated with the call on hold.
pAnswer queued call Press the flashing key associated with the call in the queue,
or
J+ Send to retrieve the next caller in your queue.
Answer call waiting Answer or the flashing line appearance key.
Screened transfer + <extension> (or outside number) + ?+ Transfer, or hang up.
To cancel transfer, End Call + Resume to connect to the caller on hold.
Blind transfer + <extension> (or outside number) + Transfer, and hang up.
Voicemail transfer + + <extension> + Send, and hang up.
Conference call Press Conf to put the first party on hold.
Call the second party (for external calls, first access an outside line). Press Conf.
Park a caller Press the programmed Park or + GA:+ ?.
The system will respond with a parking orbit.
pRetrieve a parked caller
+ <orbit> + ?.
pTwo-way intercom/group paging to FortiFone telephones
Press the programmed Intercom or Group Page + <extension> + Send,
or KF (Intercom) or KG (Paging) + <extension> + ?.
pAttach account code to last call At dial tone, KK + ?.
When prompted, enter <account code> + ?.
20141208 Revision 1