Fortinet FortiFone FON-380B User manual

FortiFone FON-380B
QuickStart Guide

January 31, 2023
Revision 1
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be trademarks of their respective owners. Performance and other
metrics contained herein were attained in internal lab tests under ideal
conditions, and actual performance and other results may vary. Network
variables, different network environments and other conditions may affect
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the identified product will perform according to certain expressly-identified
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to performance in the same ideal conditions as in Fortinet’s internal lab
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modify, transfer, or otherwise revise this publication without notice, and the
most current version of the publication shall be applicable.

3
Contents 3
Register for Support 4
Box Includes 5
Installation 6
Attaching the stand 6
Connecting the phone 7
Setting up the phone 8
Using the Phone 9
Troubleshooting 11
Cautions and Warnings 12
Contents

Register for Support
Register your Fortinet product to receive:
• Technical Support
• New product features
• Protection from new threats
Vous devez enregistrer le produit pour recevoir:
• Support technique
• Nouvelles fonctionnalitées du produit
• Protection contre de nouvelles menaces
La reistrazione ti permette di usufruire di:
• Supporto Tecnico
• Nuove funzionalita
• Proteezione dalle ultime minaccce
Debe registrar el producto para recibir:
• Apoyo técnico
• Nuevas funcionalidades del producto
• Protección contra ataques
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Phone: [phone]
Fax: [phone]
Email: [email protected]
4

5
This guide describes how to set up your phone and provides a brief overview of its
features. Start by configuring an extension in the phone system. Refer to the FortiVoice
Administration Guide for information about configuring an extension.
For further details about your phone, please see the FON-x80 Series User Guide.
The following items are included in the box:
Box Includes

6
Attaching the stand
1. Line the posts on the top of the base with the holes on the back of the phone,
depending on the level of tilt you prefer.
2. Slide sideways into place until secure.
1Installation

7
Connecting the phone
1. Connect the handset cord to the handset jack on the phone.
2. Optionally, connect an amplified headset to the jack.
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally, connect your desktop PC to the PC port with an Ethernet cable
(notsupplied).
5. If the network supports PoE, a power adapter is not required. The phone requires a DC
48V 0.3A PoE connection. If PoE is not supported on the network, connect a DC 5V
2A power adapter to the power jack.

8
Setting up the phone
For use as an internal extension
The phone supports plug and play installation and will automatically download its
configuration from the FortiVoice system. The phone will display the extension number and
name when it has registered.
For use as an external extension
The phone can be used outside of the FortiVoice location as an external extension. The
phone must manually be configured to contact the Provisioning Server (the FortiVoice unit)
in order to obtain registration information:
1. On the phone, press the Menu button.
2. Select Settings > Provisioning.
3. Enter the password as 23646.
4. Select Static Provisioning Server.
5. Set the Server as the public IP address of the FortiVoice unit.
6. Press OK.
For use as a cloud extension
The phone can be used with the FortiVoice Cloud service as an extention. The phone must
be manually configured in order to register with the service.
1. On the phone, press the Menu button.
2. Select Cloud.
3. Enter the Cloud ID and press OK.
4. Enter the User ID and press OK.
5. Enter the PIN and select Submit.

9
Using the Phone
2
Softkey Function
History Access the call history.
Contact Access the contact lists.
DND Toggle Do Not Disturb on or off.
Menu Access the phone menu.

10
Button Function
Navigation keys — used to navigate items within the History/
Contact/Menu.
Hold — places and retrieves calls on hold.
Transfer —transfers calls to another extension or outside line.
Conference — creates a conference call with another extension or
outside line.
Volume control — adjusts the volume of the handset/headset/speaker.
Mute — toggles the microphone on and off.
Home/Menu — accesses the menu of the phone where settings,
features and phone information is available. When in Menu, press to
return to idle screen.
Voicemail — accesses voicemail and voicemail greetings.
Redial — places a call to the last number dialed.
Headset — toggles the headset on and off.
Speakerphone — toggles the speaker on and off.
Programmable keys — can be configured for a variety of functions
such as appearances for extensions/park/lines. Consult the FortiVoice
Administration Guide for more information on programmable keys.