Fortinet FortiFone FON-380B User manual

FortiFone FON-380B
QuickStart Guide

January 31, 2023
Revision 1
Copyright© 2023 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®,
FortiCare®and FortiGuard®, and certain other marks are registered
trademarks of Fortinet, Inc., in the U.S. and other jurisdictions, and
other Fortinet names herein may also be registered and/or common
law trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance and other
metrics contained herein were attained in internal lab tests under ideal
conditions, and actual performance and other results may vary. Network
variables, different network environments and other conditions may affect
performance results. Nothing herein represents any binding commitment by
Fortinet, and Fortinet disclaims all warranties, whether express or implied,
except to the extent Fortinet enters a binding written contract, signed by
Fortinet’s General Counsel, with a purchaser that expressly warrants that
the identified product will perform according to certain expressly-identified
performance metrics and, in such event, only the specific performance
metrics expressly identified in such binding written contract shall be
binding on Fortinet. For absolute clarity, any such warranty will be limited
to performance in the same ideal conditions as in Fortinet’s internal lab
tests. In no event does Fortinet make any commitment related to future
deliverables, features or development, and circumstances may change
such that any forward-looking statements herein are not accurate. Fortinet
disclaims in full any covenants, representations, and guarantees pursuant
hereto, whether express or implied. Fortinet reserves the right to change,
modify, transfer, or otherwise revise this publication without notice, and the
most current version of the publication shall be applicable.

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Contents 3
Register for Support 4
Box Includes 5
Installation 6
Attaching the stand 6
Connecting the phone 7
Setting up the phone 8
Using the Phone 9
Troubleshooting 11
Cautions and Warnings 12
Contents

Register for Support
Register your Fortinet product to receive:
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Vous devez enregistrer le produit pour recevoir:
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https://support.fortinet.com
Toll free: 1 866 648 4638
Phone: [phone]
Fax: [phone]
Email: [email protected]
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This guide describes how to set up your phone and provides a brief overview of its
features. Start by configuring an extension in the phone system. Refer to the FortiVoice
Administration Guide for information about configuring an extension.
For further details about your phone, please see the FON-x80 Series User Guide.
The following items are included in the box:
Box Includes

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Attaching the stand
1. Line the posts on the top of the base with the holes on the back of the phone,
depending on the level of tilt you prefer.
2. Slide sideways into place until secure.
1Installation

7
Connecting the phone
1. Connect the handset cord to the handset jack on the phone.
2. Optionally, connect an amplified headset to the jack.
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally, connect your desktop PC to the PC port with an Ethernet cable
(notsupplied).
5. If the network supports PoE, a power adapter is not required. The phone requires a DC
48V 0.3A PoE connection. If PoE is not supported on the network, connect a DC 5V
2A power adapter to the power jack.

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Setting up the phone
For use as an internal extension
The phone supports plug and play installation and will automatically download its
configuration from the FortiVoice system. The phone will display the extension number and
name when it has registered.
For use as an external extension
The phone can be used outside of the FortiVoice location as an external extension. The
phone must manually be configured to contact the Provisioning Server (the FortiVoice unit)
in order to obtain registration information:
1. On the phone, press the Menu button.
2. Select Settings > Provisioning.
3. Enter the password as 23646.
4. Select Static Provisioning Server.
5. Set the Server as the public IP address of the FortiVoice unit.
6. Press OK.
For use as a cloud extension
The phone can be used with the FortiVoice Cloud service as an extention. The phone must
be manually configured in order to register with the service.
1. On the phone, press the Menu button.
2. Select Cloud.
3. Enter the Cloud ID and press OK.
4. Enter the User ID and press OK.
5. Enter the PIN and select Submit.

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Using the Phone
2
Softkey Function
History Access the call history.
Contact Access the contact lists.
DND Toggle Do Not Disturb on or off.
Menu Access the phone menu.

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Button Function
Navigation keys — used to navigate items within the History/
Contact/Menu.
Hold — places and retrieves calls on hold.
Transfer —transfers calls to another extension or outside line.
Conference — creates a conference call with another extension or
outside line.
Volume control — adjusts the volume of the handset/headset/speaker.
Mute — toggles the microphone on and off.
Home/Menu — accesses the menu of the phone where settings,
features and phone information is available. When in Menu, press to
return to idle screen.
Voicemail — accesses voicemail and voicemail greetings.
Redial — places a call to the last number dialed.
Headset — toggles the headset on and off.
Speakerphone — toggles the speaker on and off.
Programmable keys — can be configured for a variety of functions
such as appearances for extensions/park/lines. Consult the FortiVoice
Administration Guide for more information on programmable keys.

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Troubleshooting
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Symptom Corrective Action
Display is blank Confirm the phone’s power source.
1. If you are using Power over Ethernet (PoE):
• Ensure your Ethernet cable is plugged into the WAN port
on the back of your phone.
• Ensure the PoE switch is properly configured. If it still
doesn’t work, replace the Ethernet cable.
2. If you are using the power adapter:
• Ensure it is plugged in. If it still doesn’t work, replace the
power adapter.
Phone not
receiving a DHCP
IP Address
The DHCP server is not responding.
1. Ensure your DHCP server is online. This is typically your
router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may require
advanced network configuration. Please contact your
administrator or refer to the FON-x80 Series User Guide.
No name and
extension number is
displayed
Your phone is not registered.
1. On the Extensions page of the FortiVoice interface, ensure
the MAC address is correctly entered and the Phone Type is
FON-380. Save your configuration and reboot the phone.
2. If you phone is configured as an external extension, ensure
the Server Address is correct. To verify, see “Foruse as an
external extension”.
3. If your phone is configured as an external extension,
checkthe network connection and firewall settings at the
FortiVoice location.
No audio during
a call
1. Check the handset/headset connections.
2. Make sure the phone is properly registered with the FortiVoice
unit.
3. If your phone is configured as an external extension,
checkthe network connection and firewall settings at the
FortiVoice location.

Cautions and Warnings
Environmental specifications
Refer to specific Product Model Data Sheet for Environmental Specifications (Operating
Temperature, Storage Temperature, Humidity, and Altitude).
Référez à la Fiche Technique de ce produit pour les caractéristiques environnementales
(Température de fonctionnement, température de stockage, humidité et l’altitude).
Safety
Caution: This equipment is to be used in a Network Environment 0 per IECTR 62101. This
product is connected only to PoE networks without routing to the outside plant.
Attention : Ce matériel doit être utilisé dans un Environnement Réseau 0 par IECTR 62101. Ce
produit est uniquement connecté aux réseaux PoE sans installation externe de routage.
This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked LPS or
Class 2 and rated 5 Vdc, 2 A or by 48 Vdc from PoE source.
Le produit doit être alimenté par un bloc d’alimentation à courant continu homologué UL de 5
Vdc, 2 A nominal marqué LPS ou Class 2 ou par une source d’alimentation par Ethernet de 48
Vdc (PoE).
This product should be mounted at a height of less than 2 meters.
Ce produit doit être monté à une hauteur de moins de 2 mètres.
E911 and use with multi-line telephone systems
Please note the use and operation of this phone as part of a multi-line telephone system
(MLTS) may be subject to state and/or federal E911 MLTS laws that require the MLTS to
provide a caller’s telephone number, extension, and physical location to applicable state and/
or local emergency services when a caller initiates a 911 call. The MLTS may not provide a
caller’s telephone number, extension, or physical location information to emergency services
when a caller dials 911, and compliance with state and/or federal E911 MLTS laws is the sole
responsibility of the purchaser of this phone.
Privacy
This phone implements security and encryption technologies. However, privacy of
communications may not be ensured when using this telephone.
Regulatory Notices
Federal Communication Commission (FCC) – USA
This device complies with Part 15 of FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received; including interference that may cause
undesired operation.
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This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in residential installation. This equipment generates,
uses, and can radiate radio frequency energy, and if it is not installed and used in accordance
with the instruction manual, it may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
WARNING: Any changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the bottom of this equipment is a label that contains, among other information, a
product identifier in the format US: FTNIPNANFON380B. If requested, this number must be
provided to the telephone company.
Industry Canada Equipment Standard for Digital Equipment (ICES) –Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Innovation, Science and Economic Development (ISED)
— Canada
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licenceexempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est
conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes:
(1) L’appareil ne doit pas produire de brouillage;
(2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
This equipment complies with ISED radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with minimum distance of 20cm between the radiator and your body.
Cet équipement est conforme aux limites d’exposition aux rayonnements
ISED établies pour un environnement non contrôlé. Cet équipement doit être
13

installé et utilisé avec un minimum de 20cm de distance entre la source de
rayonnement et votre corps.
This device and it’s antennas(s) must not be co-located or operating in
conjunction with any other antenna or transmitter except in accordance with
IC multi-transmitter product procedures.
Cet appareil et son antenne (s) ne doit pas être co-localisés
ou fonctionnement en association avec une autre antenne ou
transmetteur.
European Conformity (CE) – EU
This is a Class B product. In a domestic environment, this product may cause radio interference,
in which case the user may be required to take adequate measures.
Simplified EU Declaration of Conformity
This declaration is only valid for Fortinet products (including combinations of software, firmware
and hardware) provided by Fortinet or Fortinet’s authorized partners to the end-customer directly
for use within the EU or countries that have implemented the EU Directives and/or spectrum
regulation. Any Fortinet products not obtained directly from Fortinet or Fortinet’s authorized
partners may not comply with EU Directives and Fortinet
makes no assurances for such products.
Български
Този продукт е в съответствие с Директива 2014/53/ЕС.
Česky
Tento produkt je v souladu se směrnicí 2014/53/EU.
Dansk
Dette produkt er i overensstemmelse med direktiv 2014/53/EU.
Deutsch
Dieses Produkt entspricht der Richtlinie 2014/53/EU.
Eesti
See toode vastab direktiivile 2014/53/EL.
English
This product is in compliance with Directive 2014/53/EU.
Español
Este producto cumple con la Directiva 2014/53/UE.
Ελληνική
Το προϊόν αυτό συμμορφώνεται με την Οδηγία 2014/53/ΕΕ.
Français
Ce produit est conforme à la Directive 2014/53/UE.
Hrvatski
Ovaj proizvod je u skladu s Direktivom 2014/53/EU.
Italiano
Questo prodotto è conforme alla Direttiva 2014/53/EU.
Latviski
Questo prodotto è conforme alla Direttiva 2014/53/EU.
Lietuvių
Šis gaminys atitinka direktyvą 2014/53/ES.
Malti
Dan il-prodott huwa konformi mad-Direttiva 2014/53/UE.
Magyar
Ez a termék megfelel a 2014/53/EU irányelvnek.
Nederlands
Dit product is in overeenstemming met Richtlijn 2014/53/EU.
Norsk
Dette produktet er i samsvar med direktiv 2014/53/EU.
Polski
14

Ten produkt jest zgodny z dyrektywą 2014/53/UE.
Português
Este produto está em conformidade com a Diretiva 2014/53/UE.
Rumunski
Acest produs este în conformitate cu Directiva 2014/53/UE.
Slovensky
Tento produkt je v súlade so smernicou 2014/53/EÚ.
Slovensko
Ta izdelek je v skladu z Direktivo 2014/53/EU.
Suomi
Tämä tuote on direktiivin 2014/53/EU mukainen.
Svenska
Denna produkt överensstämmer med direktiv 2014/53/EU.
Note: The full declaration of conformity for this product is available at the link below:
https://site.fortinet.com/ProductRegulatory/EU
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