Frama Matrix F4 User manual

Operating Guide AU

Frama Matrix F4 / F6
2
Operating guide for
Frama Matrix F4
Frama Matrix F6
Manual Feeder MF4
Automatic Feeder AF6
Automatic feeder with letter sealer AFS6
All rights reserved. Frama Group.

Frama Matrix F4 / F6
3
General information / safety precautions
Thank you for deciding in favour of purchasing the innovative franking system Frama F4 or Frama Matrix F6.
The following information in this operating guide is intended as support when you install and operate your Frama
Matrix franking system. It also shows how you can easily make settings yourself. With this in mind, please first read
this guide before you put your franking system into service.
It might be that some functions shown are not available in your country.
Modem approval
In accordance with the Commission Decision 1999/303/EC, this unit has been approved throughout Europe for con-
nection as single terminal equipment to the public telephone network. In view of the differences existing between the
public telephone networks of various countries, this approval in itself does not provide an absolute guarantee of
proper functioning of the unit at every network terminal point.
If any problems arise during operation, please first contact your supplier or maintenance provider.
Safety precautions / accident prevention
1. Read the operating guide completely and adhere to the instructions in it.
2. Before starting the franking machine the first time, it must be properly registered with the post office. When
doing so, keep to the instructions given by your local Frama sales organization.
3. Each franking mark may be used only once. The Post Office regards repeated use as a punishable offence and a
violation of the general terms and conditions of business.
4. Test franking marks or sample franking impressions are not regarded as valid by the Post Office and items
bearing them may not, therefore, be mailed.
5. Inkjet cassettes and similar printing consumables must be regularly renewed and / or serviced to ensure high-
quality printing.
6. The use of fibrous and other unsuitable envelopes can result in blurred or smeared marks and thus to illegibility
of the franking mark. In view of this, the use of envelopes of this kind cannot be agreed to.
7. In buildings in which the franking system is plugged into the power supply network a current overload protector
must be fitted.
8. Before installing the system, check the cable (supply cord) and plug. Have damage repaired only by an elctrical
specialist.
9. Insert the plug into a mains socket only when the franking machine housing is closed.
10. Always run the mains cable (power cord) away at the back of the franking machine and make sure that no risk
exists of it being damaged or someone tripping over it.
11. Never pull the plug out of the socket by the mains cable (power cord).
12. Never hold any foreign objects in the printing unit (risk of damage).
13. Never put your hand into the printing unit. Your fingers could be injured if the franking machine is switched on.
Be careful if you are wearing long hair, a tie, etc.
14. Please remove the inkjet cassette if you have to transport the franking system somewhere.
15. Keep children away from the franking system.
16. Have franking machine repairs carried out only by a technician from your local Frama sales organization. Never
open the franking system yourself under any circumstances.
17. Always pull out the mains plug before opening the housing.
18. Never put any hot objects (cigarettes, etc.) onto the housing. Make sure that no moisture can infiltrate into the
machine or the power supply unit.
19. Avoid using aggressive cleaning agents or detergents when cleaning the franking system. Instead, use a slightly
damp cleaning cloth.
20. Keep fingers and other parts of the body as well as ties, necklaces, bracelets, long hair and open sleeves away
from the feed entry section. There is a risk of injury from moving parts.

Frama Matrix F4 / F6
4
Table of contents
GENERAL INFORMATION / SAFETY PRECAUTIONS ............................................................................. 3
SAFETY PRECAUTIONS / ACCIDENT PREVENTION ...................................................................................................... 3
1. ASSEMBLING AND CONNECTING FRAMA MATRIX ......................................................................... 6
1.1. UNPACKING AND CONNECTING FRAMA MATRIX F4 / F6................................................................................... 6
1.2. INSTALLATION NOTES FOR MATRIX F4............................................................................................................... 8
1.3. INSTALLATION NOTES MATRIX F6 AND AF6/AFS6 ............................................................................................ 10
1.4. FURTHER INSTALLATION STEPS MATRIX F4 AND MATRIX F6............................................................................. 12
1.5. SWITCHING ON FRANKING SYSTEM ................................................................................................................ 13
2. INSTALLING FRAMAONLINE 2 ......................................................................................................... 14
2.1. ACTIVATING FRAMA MATRIX ON FRAMAONLINE2 SYSTEM............................................................................. 14
2.2. LOADING POSTAGE CREDIT............................................................................................................................. 16
3. FRAMA MATRIX F4 / F6 PRINTING SYSTEM AND INKJET CASSETTE ............................................ 18
3.1. PUTTING INKJET CASSETTE IN PLACE ............................................................................................................... 18
3.2. SETTING FRANKING MARK............................................................................................................................... 19
4. WORKING WITH FRAMA MATRIX F4 / F6....................................................................................... 21
4.1. GENERAL NOTES.............................................................................................................................................. 21
4.2. FRAMA MATRIX F4 / F6 DISPLAY SET-UP FOR FRANKING ................................................................................. 21
4.3. FRANKING ....................................................................................................................................................... 22
4.4. 1-10 NUMERIC KEYPAD................................................................................................................................... 25
4.5. WORKING WITH SCALES.................................................................................................................................. 26
4.6. USING THE LABEL DISPENSER FUNCTION.......................................................................................................... 27
4.7. FRANKING MAIL ITEMS.................................................................................................................................... 28
4.8. ELIMINATING PAPER JAM WITH AUTOMATIC FEEDER AF6/AFS6....................................................................... 29
5. USING MAIN MENU.......................................................................................................................... 30
5.1. CONTROLS OF AUTOMATIC FEEDER AF6/AFS6................................................................................................. 30
5.2. SELECTING ADVERTISING MESSAGES............................................................................................................... 33
5.3. PRESORTING MAIL USING SCALES ................................................................................................................... 36
5.4. POSTDATING YOUR MAIL ................................................................................................................................ 37
5.5. FRAMA MATRIX F4 / F6 REPORTS..................................................................................................................... 38
5.6. FRAMA MATRIX F4 / F6 PRINTING SYSTEM....................................................................................................... 41
5.7. PRINTING PPI.......................................................................................FEHLER! TEXTMARKE NICHT DEFINIERT.
6. COUNTER READINGS AND COST CENTRES..................................................................................... 43
6.1. COST CENTRE MODE....................................................................................................................................... 43
6.2. COST CENTRES AND COST CENTRE MANAGEMENT IN ADMINISTRATION MODE............................................. 45
6.3. RENAMING COST CENTRES AND CHANGING PIN............................................................................................. 47
6.4. CHANGING COST CENTRE NAME .................................................................................................................... 47
7. SET-UP (SETTINGS) ........................................................................................................................... 48
7.1. SET-UP MENU 1 ............................................................................................................................................... 49
7.2. SET-UP MENU 2 ............................................................................................................................................... 50
7.3. SET-UP MENU 3 ............................................................................................................................................... 52
8. FRAMAONLINE2 SETTINGS .............................................................................................................. 53
8.1. LOADING CREDIT............................................................................................................................................. 53
8.2. INSPECTION ..................................................................................................................................................... 53

Frama Matrix F4 / F6
5
8.3. ACTIVATION CODE.......................................................................................................................................... 53
8.4. LAST MESSAGE................................................................................................................................................ 53
8.5. PRINT REPORT.................................................................................................................................................. 53
8.6 UNINSTALL ....................................................................................................................................................... 53
8.6. MODEM SETUP................................................................................................................................................ 54
8.7. FRAMAONLINE2 NOTES ON CONNECTION PROBLEMS ..................................................................................... 55
9. DISPLAY MESSAGES AND TECHNICAL DATA................................................................................. 56
9.1. FRAMAONLINE2 MESSAGES ............................................................................................................................ 56
9.2. FRAMA MATRIX F4 / F6 SCALES MESSAGES..................................................................................................... 57
9.3. FRAMA MATRIX F4 / F6 POSTAGE MESSAGES.................................................................................................. 57
9.4. FRAMA MATRIX F4 / F6, INK SYSTEM MESSAGES............................................................................................. 58
9.5. FRAMA MATRIX F4 / F6 MAIL ITEM TRANSPORT............................................................................................... 59
10. TECHNICAL DATA........................................................................................................................... 60
10.1. MISCELLANEOUS ........................................................................................................................................... 60
10.2. NOMINAL DATA OF POWER SUPPLY .............................................................................................................. 60
10.3. DIMENSIONS AND WEIGHT............................................................................................................................ 60
10.4. ACCESSORIES................................................................................................................................................ 60
10.5. STORAGE AND OPERATING CONDITIONS....................................................................................................... 61
10.6. RECYCLING AND DISPOSAL ........................................................................................................................... 61
DECLARATION OF CONFORMITY ........................................................................................................ 62

Frama Matrix F4 / F6
6
1. Assembling and connecting Frama Matrix
1.1. Unpacking and connecting Frama Matrix F4 / F6
Unpack your Frama F4 / F6 franking system from its box. You will find all cables and accessories that are
necessary for you to assemble and immediately use your franking system in the box. Under separate cov-
er, you will have received the PIN you require to start up. Please also keep this information ready at hand.
In the box, you will find a:
-Frama Matrix F4 / F6 (1)
-Manual feeder MF4 (not a part of the delivery with the Matrix F6) (2)
-Inkjet cassette (3)
-Optional letter scale with cable for scale (4)
-Letter catcher TF2 (5)
-Modem cable (6)
-Mains cable (power cord) (7)
-Optional acrylic support (8)
1.1.1. Unpacking automatic feeder AF6 / AFS6 for Matrix F6
The automatic feeder AF6/AFS6 for the Matrix F6 is supplied in a separate box. Unpack it.

Frama Matrix F4 / F6
7
1.1.2. Installing Frama Matrix F4 / F6
Install your Frama Matrix F4 / F6 in a place near a mains socket and a suitable telephone connection:
(Analogue direct modem). Select a place without direct sunshine and no heavy vibration. Take all parts
out of the box.
1.1.3. Installation notes
Your Frama franking system was manufactured for use in normal conditions. Please remember: Today’s
furniture is coated with a confusing variety of paints, lacquers and synthetic materials. In view of this, it is
quite possible that some of these materials contain constituents which can attack or soften the plastic feet
of our equipment. If changed in this way by foreign substances, the feet of our equipment can mark your
furniture. Frama is unable to accept any liability in this respect for obvious reasons.
With this in mind, use a non-slip underlay.

Frama Matrix F4 / F6
8
1.2. Installation notes for Matrix F4
Position the Matrix F4 and manual feeder MF4 next to each other at the place of installation, as shown in
photo 3. The connecting pins on the Matrix F4 must be inserted into the guide holes in the manual feeder
MF4.
Keep in mind the positions of the connecting pins on the F4 and the guide holes in the manual feeder
MF4:
Photo 1: Matrix F4 with connecting pins
Photo 2: Manual feeder MF4 with guide holes
Align the Matrix F4 and the manual feeder MF4, as shown in photo 3, and then push the feed guide
holes carefully over the connecting pins.
Photo 3: Positioning of Matrix F4 and manual feeder MF4
Photo 4: Manual feeder MF4 not yet locked
Depress the silver-coloured button, shown in photo 5, and firmly push the manual feeder MF4 up against
the Matrix F4 housing. Release the silver-coloured button. The manual feeder MF4 will now be locked in
place.
Photo 5: Depress the silver-coloured locking button.
Photo 6: Connecting manual feeder MF4 and Matrix F4

Frama Matrix F4 / F6
9
1.2.1. Inserting franking labels into manual feeder MF4
Open the label compartment on the manual feeder MF4 by pushing the
slide to the right. Now completely open the flap to the right.
Take a label box out of the packaging and push the box, left end first,
into the channel. Afterwards, press the label box on the right-hand end
into the guideway.
This is how it should look if you have put the label box properly into
place. You can keep a spare box in the compartment shown in front of
the in-place label box.

Frama Matrix F4 / F6
10
1.3. Installation notes Matrix F6 and AF6/AFS6
Position the Matrix F6 and automatic feeder AF6/AFS6 next to each other at the place of installation, as
shown in photo 9. The connecting pins on the Matrix F6 must be inserted into the guide holes in the au-
tomatic feeder AF6/AFS6.
Keep in mind the positions of the connecting pins on the F6 and the guide holes in the feeder AF6/AFS6:
Photo 7: Matrix F6 with connecting pins
Photo 8: Automatic feeder AF6 with guide holes
Align the Matrix F6 and the automatic feeder AF6/AFS6, as shown in photo 9, and then push the feed
guide holes carefully over the connecting pins.
Photo 9: Positioning of Matrix F4 and automatic feeder AF6
Photo 10: Automatic feeder AF6 not yet locked
Depress the silver-coloured button, shown in photo 11, and push the automatic feeder AF6/AFS6 firmly
up against the Matrix F6 housing. Release the silver-coloured button. The feeder AF6/AFS6 will now be
locked in place.
Photo 11: Depress the silver-coloured locking button

Frama Matrix F4 / F6
11
1.3.1. Fitting letter guide (optional)
The letter guide is an optional accessory for use when franking mail items larger than C4 with portrait
format. It is not an integral part of what is delivered with the feeder AF6.
The letter guide consists of two parts. Join the parts and fit the guide into the holders provided (one on
the AF6/AFS6 and one on the franking system).
1.3.2. Inserting franking labels into automatic feeder AF6/AFS6
Open the label compartment on the feeder AF6 by lifting up the top
cover flap. Hook a finger under the cover flap and lift it up. Open the
flap completely, upwards.
Hold the top end of the hook clamp with the left hand and pull it up-
wards. Keep the
hook clamp in this position.
Put the label box into the channel. Push the front open end of the label
box under the bottom part of the hook clamp. Then, you can release the
hook clamp.
This is how it should look if you have put the label box properly into
place. Close the top cover flap again. The label system is now functional.
1.3.3. Filling water into tank of automatic feeder AFS6 closing device (AFS6 only)
If you decided in favour of the option “Sealer” when purchasing your AF6 (it can also be added later), you
should now fill the water tank of the closing device. Please use distilled water (recommended).
Caution! Never use washing-up liquid additives or other additives which reduce the water
surface tension. Water with a high overall hardness causes a shortening of the servicing
intervals and should thus be avoided.
From time to time, the sealing felt must be cleaned or renewed. In this respect, please refer to chapter
5.1.1.2.

Frama Matrix F4 / F6
12
This is how you fill water into the tank of the sealing device.
Remove the tank from the back of the feeder AFS6 by pull-
ing it upwards.
Screw off the filler cap (it is at the bottom of the tank). Pour
in distilled water until the tank is three quarters full. Screw
on the filler cap again and put the tank back into place.
1.4. Further installation steps Matrix F4 and Matrix F6
1.4.1. Establishing modem link
Connect the modem cable (small square plug) with the Ma-
trix franking system at the socket (jack) marked with the
telephone symbol.
Afterwards, connect the other end of the telephone cable
into a suitable analogue modem telephone socket.
When starting up the first time, we recommend that you
use an existing analogue fax connection.
1.4.2. Connecting scales (optional)
Unpack the scales and, if required, the scales platform (ac-
cessory for extra price). Position the scales next to your Ma-
trix franking system or on the scales support.
Connect the scales cable with the scales connection, which
is also at the back of the Matrix franking system and marked
with scales
Symbol.

Frama Matrix F4 / F6
13
1.4.3. Connecting an external PC solution (optional)
Use the socket (jack) marked “PC“ for connecting an exter-
nal PC solution for data transfer. Please refer to the instruc-
tions in the operating manual of the external PC solution.
1.4.4. Connecting to main electric supply
Check that you have closed all covers and flaps on your
Matrix franking machine. Make sure the scales platform is
not obstructed. Check that the system is switched off (0
must be pressed in).
Pick up the mains cable (power cord). Plug the cable into
the mains socket (jack), as shown in the above photo.
Connect the other end of the mains cable to a suitable
earthing contact socket.
1.5. Switching on franking system
Switch on the franking system. You will hear various sounds after switching
on. All motors and sensors are being checked.
Caution! After switching on, some time might pass until the sytem
is ready. During this time, the Frama franking system will not ac-
cept any input from you.
Your next step is to put in and calibrate the inkjet cassette. This process is ab-
solutely essential to obtain frank marks of excellent quality and it must there-
fore be carried out carefully.

Frama Matrix F4 / F6
14
2. Connecting to FramaOnline2
Loading your Frama Matrix franking system with new postage (credit) takes place through the telephone
line and a built-in analogue modem. Simultaneously, the postal rate information can be compared / ad-
justed. This process is convenient and gives you the assurance of always having postage and the latest
postal rates at your disposal.
You will require your PIN for the administration mode as well as your FramaOnline2 activa-
tion (safety) code which was mailed to you under separate cover. You cannot activate your
system for FramaOnline2 operation without this number.
The FramaOnline2 safety code is used solely for activation. Protect your PINs from misuse by keeping them
in a safe place. If you forget or mislay your PIN codes, they can be read out only in the Frama Central
Workshop.
2.1. Activating Frama Matrix on FramaOnline2 system
Check whether your Frama franking system is properly plugged into the telephone socket. If necessary,
read the chapter “Connection and start-up“ again. The franking system has to be connected to the tele-
phone socket only when linking with the framaonline2 system and re-crediting.
Loading postage and communicating with FramaOnline2 are possible only in the administration mode.
Caution! The administration mode is password (PIN) protected. Use the PIN you received in a separate
letter.
We have preconfigured your Frama franking system to suit the most used telephone systems. Sometimes
though, it will be necessary for small changes to be made. The most frequent setting will be the dialling
code (official prefix for an outside line) to obtain the free line signal. Please refer to point 8.6.1 in this
respect. In the as-delivered state, NO dialling code (official prefix for an outside line) has been configured.
(i.e. 9 for outside line).
The following steps assume that you have correctly entered the dialling code (official prefix for an outside
line).
1. Press “Admin” in the cost centre selection
display.
2. Enter your PIN for the administration mode.
Then, press the OK key to get into the admin-
istration mode.
3. Press “i”.
4. Press the “Tool key”.

Frama Matrix F4 / F6
15
Press “Forward” (arrow symbol).
5. Select “FramaOnline2”.
6. Press the key “Activation PIN”.
7. Enter the FramaOnline2 Activation PIN using
the faded-in numerical keyboard and
acknowledge your entry by pressing OK. Later,
the FramaOnline2 activation code no longer
needs to be entered. Take care to enter the
code without an error otherwise it will be re-
jected by the Matrix franking system or the
FramaOnline2 data centre.
8. Select “Installation”. Acknowledge this by pressing ENTER.
9. Your Frama Matrix franking system establishes a link with the FramaOnline2 data centre. This process
can take up to 2 minutes. If the link cannot be established, please check the modem settings. In this
respect, please refer to point 8.6.1.
10. You will now have been logged into the FramaOnline2 data centre. You will receive a corresponding
message in the display.
11. The display is shown for 8 seconds. After this time, you will find yourself
back in the FramaOnline2 menu.
12. Press “ESC” twice to go to the Set-up menu 1. Press “Start up/Log off” to
go to cost centre selection.

Frama Matrix F4 / F6
16
2.2. Loading postage credit
Check whether your Frama franking system is properly plugged into the telephone socket. If necessary,
read the chapter “Connection and start-up“again. The franking system needs to be connected at the
telephone socket only for the time required to load postage credit or for an inspection loading.
Loading postage and communicating with FramaOnline2 are possible only in the admin-
istration mode. Caution! The administration mode is password (PIN) protected. Use the PIN
you received in a separate letter.
The following steps assume that you have activated your Frama Matrix F4/6 using the FramaOnline2 acti-
vation code and a subsequent inspection loading.
1. Press “Admin” in the cost centre selection
display.
2. Enter your PIN. Then, press the ENTER key to
get into the administration mode.
3. Press “i”.
4. Press the “Tool” key.
5. Press“Forward” (arrow symbol).
6. Select “FramaOnline2”.

Frama Matrix F4 / F6
17
7. Select “Re-set”.
8. Press a preset key for a re-set value or enter
the desired re-set amount in AUS dollars (us-
ing the “Other Reset Amount” key) without
using a decimal point. Please observe any lim-
its on your contract with the Post Office and
with FramaOnline2.
9. Acknowledge the amount by pressing OK.
10. Your Frama franking system establishes a link with the FramaOnline2 data centre. If the link cannot
be established, please check the modem settings. Please refer to point 8.6.1 in this respect. The link
can last several minutes, depending on the amount of data to be transferred (postal rate
update, etc.).
11. The transaction data will be shown. The loading process has been completed satisfactorily. Wait until
the display exits itself and then press the ESC key twice.
12. Press the “Start up/Log off” key to go to cost centre selection.
13. Your Frama Matrix franking system is now ready for use.

Frama Matrix F4 / F6
18
3. Frama Matrix F4 / F6 printing system and inkjet cassette
Caution! Please first put the inkjet cassette in place before you press “Yes” on
the shown display.
Your Frama franking system uses a double inkjet cassette to frank your mail
items. The inkjet cassette also contains the printing head.
With this in mind, handle the inkjet cassette very carefully and make sure that
no pointed objects, such as paperclips, etc., can damage the sensitive surface
of the printing head. The shelf life of the cartridge used is 1 year. Please first
look at the latest date for use (expiry date/shelf life) before you put your car-
tridge in place.
3.1. Putting inkjet cassette in place
Unpack your inkjet cassette and remove the two protective strips from the
printing head.
Don’t touch the gold-coloured contact surfaces. Grease and perspi-
ration on your skin can leave a film which could result in “messy”
print marks.
On the top of the inkjet cassette you will find two grip surfaces. Press them
together between your thumb and forefinger.
Open the top cover flap. The printing carriage will already be in the standby
position, waiting for the inkjet cassette to be put in place.
Put in the inkjet cassette from above. When doing so, make your movement
trace the contour of the cover flap.
Push the new inkjet cassette fully into its guide.
Release the grip surfaces. Press back the inkjet cassette with one finger to
make sure the locking points are correctly positioned.
The locking points must engage at the side. Check that the inkjet cas-
sette is properly seated before you close the cover again (see pho-
to). The cover must close easily without you applying any force.

Frama Matrix F4 / F6
19
3.2. Setting franking mark
If you have put the new cartridge properly into place, you can now press
“Yes” on the display.
The inkjet cassette will now be tested and calibrated. This process might take a
few seconds. During calibration, the display shown oppposite will appear.
If the inkjet cassette being used was already in place in your Matrix franking
system, you can choose between recalibration and taking over the existing
calibration data. Recalibration can be necessary if the initial calibration did not
result in a satisfactory franking mark, e.g. the printing head was too cold, etc.
After calibration, you will be asked to print a test franking mark. Pick up an envelope or a folded A4 sheet
of paper. We recommend that you use a filled envelope.
Lay the envelope / paper to be franked on the manual feeder MF4 or in the
automatic feeder AF6.
The envelope / paper, etc. will be franked with a test mark and ejected to the
left.
This is how the test mark should look
:
On the left hand side, you can see setting X
and on the right-hand side setting Y. The
setting valid at the time is indicated by an
arrow. The arrows should point where the
lines appear to be “straightest”.
If this is already the case, you only need to confirm the following X and Y displays by pressing the ENTER
key. Sometimes however, it is necessary for you to change the setting to optimize the results. Simply carry
out the additional instructions.

Frama Matrix F4 / F6
20
This is how you should proceed: On the left-hand side of the test mark, X, look
for the line which seems to be “straightest. Note the number beneath it,
e.g. “0“.
Use the + and - keys to select the right number in the display and then press
ENTER to go to the Y setting.
Again, but this time for the Y setting, use the + and - keys to select the right
number in the display and then press ENTER.
Once more, as requested, print a test franking mark to check your settings.
The arrows will now point exactly at the settings you made, i.e. right where
the lines should be “straightest”.
If results are not satisfactory yet, you can repeat the setting procedure by an-
swering “NO”. To save your settings, confirm with “YES”.
If your franking system has a label dispenser, you can set the label printout
format the same way. Just follow the instructions on the monitor.
This completes your franking system installation.