quadient iX-3 Series User manual

User Guide
iX-3 Series
Mailing Systems

Table of Contents
Safety Information 11
1.1 Safety Requirements .......................................................................................................3
1.2 How to Enable an Emergency Stop ............................................................................7
1.3 Symbols ................................................................................................................................8
Meet Your Mailing System 92
2.1 System Layout .................................................................................................................11
2.2 Accessories .......................................................................................................................13
2.3 Control Panel Features .................................................................................................15
2.4 Connections ......................................................................................................................19
2.5 Power Management ......................................................................................................21
Processing Mail 233
3.1 Preparing and Starting your Work Session ...........................................................25
3.2 Choosing Stamp Type ...................................................................................................28
3.3 Processing Examples ....................................................................................................31
3.4 Mail Corrections ..............................................................................................................46
3.5 Settings ..............................................................................................................................52
Imprints 674
4.1 Imprint Configuration ....................................................................................................69
4.2 Imprint Memories .........................................................................................................169
Money Operations 815
5.1 Managing Funds .............................................................................................................83
5.2 Unlocking the PSD (Postal Inspection) ....................................................................87
5.3 Setting Warnings .........................................................................................................164
5.4 Funding PIN Code ...........................................................................................................91
5.5 Funds Reports ..................................................................................................................92
Accounts and Access Control 956
6.1 Postage Tracking and Access Control ....................................................................97
6.2 Access Control .................................................................................................................98
6.3 Account Modes .............................................................................................................101
6.4 Creating Accounts .......................................................................................................106
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6.5 Managing Accounts ....................................................................................................108
6.6 Import Export Accounts .............................................................................................113
6.7 Account Reports ...........................................................................................................117
6.8 Change Current Account ...........................................................................................120
Rates 1237
7.1 Managing Postal Rates ..............................................................................................199
Reports 1298
8.1 Generating a Report ...................................................................................................131
8.2 Available Reports .........................................................................................................132
Online Services 1419
9.1 Online Services Overview ..........................................................................................143
9.2 OLS Call Types ..............................................................................................................144
9.3 OLS Connection Tests ................................................................................................147
9.4 System Online Services ..............................................................................................149
9.5 eConfirmation Services ..............................................................................................150
Configuring your Mailing System 15710
10.1 Display Settings .........................................................................................................159
10.2 System Time-outs and Settings ...........................................................................161
10.3 Setting Warnings ......................................................................................................164
10.4 Weighing Settings ....................................................................................................166
10.5 Imprint Memories .......................................................................................................169
10.6 Connection Settings .................................................................................................174
10.7 Date and Time ............................................................................................................178
Options and Updates 18111
11.1 Overview ......................................................................................................................183
11.2 Using the Mailbox ......................................................................................................184
11.3 Managing Options .....................................................................................................186
11.4 Managing Text Messages ......................................................................................188
11.5 Managing Slogans ....................................................................................................193
11.6 Position Slogan/Text ................................................................................................198
11.7 Managing Postal Rates ...........................................................................................199
Maintenance 20112
12.1 Ink Cartridge ................................................................................................................203
12.2 Moistener ......................................................................................................................211
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12.3 Service Processes ......................................................................................................215
Troubleshooting 21713
13.1 Machine Issues ...........................................................................................................219
13.2 System Data ................................................................................................................224
Specifications 22714
14.1 Mail Specifications ....................................................................................................229
14.2 General Specifications .............................................................................................230
14.3 Operating Conditions ...............................................................................................231
14.4 System Specifications ..............................................................................................232
14.5 System Changes ........................................................................................................233
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Safety Information1
1.1 Safety Requirements ...................................................................3
How to Disconnect your Mailing System ................................................................6
1.2 How to Enable an Emergency Stop .........................................7
1.3 Symbols ..........................................................................................8
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Safety Requirements1.1
Power Connection
Before connecting, check whether the Mailing System is suitable for the local AC power
voltage (110V - 60Hz).
THIS SYSTEM MUST BE GROUNDED
• Only connect the power plug to an outlet provided with a protective ground
contact.
• To reduce the risk of fire, use only the power cord supplied with the mailing
system.
• Do not use ground adaptors.
• Do not use this product on a wet floor or near water.
• In case of liquid spillage, disconnect the power cord from the outlet and proceed
with cleaning.
• Use an outlet located near the system that is easily accessible. Do not route the
power cord between pieces of furniture or over sharp edges.
• Avoid using outlets controlled by wall switches or shared by other equipment.
• Make sure there is no strain on the power supply cord.
Compliance
Energy Star® Compliance
Your mailing system is Energy Star® compliant, meaning that it will help to save energy
and money while protecting the environment.
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Safety Information

Environmental Compliance
A program is implemented for the recycling of worn mailing systems and systems at
the end of their lifetime. Contribute in a responsible way to environmental protection
by consulting your retailer's website, or by contacting them directly.
CE Compliance
CE marking is a certification mark that indicates conformity with health, safety, and
environmental protection standards for products sold within the European Economic
Area (EEA). The CE marking is also found on products sold outside the EEA that are
manufactured in, or designed to be sold in, the EEA.
This is a class A product. Operation of this equipment in a
residential area is likely to cause interference in which case the
user will be required to correct the interference at his own
expense.
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Safety Information

General Safety
• Before using your mailing system, thoroughly read the operating instructions.
• To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your mailing system.
• To avoid damage, only use approved supplies (ink, tape, cleaners, etc.).
The mailing system contains moving parts. Keep fingers, long
hair, jewelry, neck ties and loose clothing away from the mail
path at all times.
Follow the additional safety precautions below:
• Do not place lit candles, cigarettes, cigars, etc. on the mailing system.
•When removing jammed material, avoid using too much force to prevent personal
injury and damaging components.
• When lifting covers, wait for all parts to stop moving before placing hands near
the feeder path or printhead.
• To prevent overheating do not block the ventilation openings or try to stop the
power supply fans.
• Do not remove bolted covers as they enclose potentially hazardous parts that
should only be accessed by a service representative.
LAN Connections
To connect with server, using LAN connection.
Plugging the Right Jack in the Right Socket
Your mailing system uses a local area network or LAN (high speed internet connection)
to connect to the online services and funding servers.
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Safety Information
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Network/PC LAN Cable picture above
Follow the additional precautions below:
• Avoid using your system during an electrical storm; as there may be a risk of
electrical shock from lightning.
• Do not install LAN connectors in a wet location.
• Disconnect the LAN cable from the wall before moving your system.
How to Disconnect your Mailing System
1. Press (at the top right corner of the control panel).
Ashort press on the sleep/on/soft off mode button sets the machine to sleep
mode.
Along press on the sleep/on/soft off mode button sets the machine to soft off.
The light located next to the key indicates:
-Green: The mailing system is in awake mode and ready for use.
-Amber (continuous): The mailing system is in sleep mode (low-power mode).
-Amber (blinking): The mailing system is in soft off mode (very low power
mode).
2. Be sure that the light located next to the key (at the top right corner of the
control panel) is amber meaning that the mailing system is in sleep mode.
3. Turn off your mailing system. The circle (or O) indicates the system is off.
4. Unplug the power cord from the wall outlet.
5. Unplug the LAN cable from the socket as it may still be energized.
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Safety Information

How to Enable an Emergency Stop1.2
If you want to stop the system in the event of an emergency:
To stop the run process immediately:
1. Press .
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Safety Information

Symbols1.3
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail
that could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
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Safety Information

Meet Your Mailing
System
2
Get to know your Mailing System in this section.
2.1 System Layout ............................................................................11
2.2 Accessories ..................................................................................13
2.3 Control Panel Features .............................................................15
2.4 Connections .................................................................................19
2.5 Power Management ..................................................................21
How to Turn the Mailing System to Sleep/Soft Off Mode ...............................21
How to Turn the Mailing System to Off Mode ....................................................22
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System Layout2.1
System Components
Measures weight of mail pieces.Weighing platform
Prints envelopes (or labels) and controls the mailing
system.
Base
Allows you to remove jammed envelopes or labels.Jam release handle
Beginning of mail transport path.Feed Table
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Meet Your Mailing System

Inside System Base
Postage meter. Never remove unless Helpdesk asks
you to!
Postal Security Device
(PSD)
Lift from the front to open.Cover
Prints the postal imprint on envelopes.Ink Cartridge
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Meet Your Mailing System

Accessories2.2
Report Printer (Optional)
A USB printer can be directly connected to the mailing system for printing
mailing-related reports.
For more information about compatible printers that can connect
to your mailing system, please contact technical support.
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Meet Your Mailing System

Barcode Scanner (Optional)
This scanner is used:
• to identify accounts through barcodes
• to scan e-services tracking numbers on mail items.
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Meet Your Mailing System

Control Panel Features2.3
Display Areas
Indicates the current rate and services selected.1Rate and Services
Displays the date that will be printed.2Date
Indicates the amount to be printed on the envelope.3Postage
Current weight used to calculate postage amount.4Weight
Displays selected imprint memory.7Imprint Memory
Displays account currently selected.8Account
Current weighing method.23Weighing type
Indicates that custom Text will be printed in the right
hand section of the imprint area. (See Processing
Mail/Settings/Configuring the Stamp.)
24Imprint right
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Meet Your Mailing System