Pitney Bowes SendPro C Manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
PCN 8H00

Operator Guide
US English Edition
SV63317 Rev D PDF
August 2019

©2019 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Finding the Product Code Number (PCN) and
serial number 9
Navigating the Home screen on the SendPro
C, SendPro+ 10
Print a trackable label or print postage on an
envelope 12
Creating and printing a trackable label 15
Tracking a shipment 20
Using cost accounts to charge back Trackable
Labels postage costs 20
Adding a single Trackable Labels cost account 21
Printing postage on envelopes 22
Sending a First-Class letter envelope on
SendPro C, SendPro+ Model with PCN 8H00 24
Sending a large First-Class® envelope
SendPro C, SendPro+ Model with PCN 8H00 25
Sending Certified Mail on SendPro C,
SendPro+ Model with PCN 8H00 27
Sending an international letter on SendPro C,
SendPro+ Model with PCN 8H00 28
Sending mail using a Certificate of Mailing on
SendPro® C, SendPro®+ Model with
PCN 8H00 29
Using USPS special services 31
Adding a graphic to your envelope in Envelope
Printing 31
How to process ERR in Envelope Printing on
SendPro C, SendPro+ 32
Using the weighing platform for Envelope
Printing 33
Sealing envelopes 33
Sealing the envelope only, bypass all printing 34
Filling the moistener tank 35
Installing the ink cartridge 35
Printing a test pattern 36
Supplies, ink cartridges, and options 37
Accessing the SendPro® Care application 39
2 - Connectivity information
Setting up a wired network connection on
SendPro C, SendPro+ Model with PCN 8H00 43
Setting up a wireless (WiFi) network
connection 44
Connecting to a hidden Wi-Fi network 45
Deleting a Wi-Fi network 46
Checking your network connection 47
Checking the MAC address for wired and
wireless networks 48
Setting up a proxy server 50
3 - Managing your machine
Creating or disabling the security PIN 53
Adjusting time zone and location code 54
Adjusting display brightness 54
Setting up Energy Saver on SendPro C,
SendPro+ Model with PCN 8H00 55
Managing your Pitney Bowes USPS Postage
Funds 55
Using USPS Informed Delivery 55
Table of Contents
Pitney Bowes Operator Guide August 2019 iii

Installing your SendPro C, SendPro+ 57
Installing a scale 62
Uploading system logs 62
4 - Using Trackable Labels
Signing in and out of Trackable Labels 65
Creating and printing a trackable label 66
Creating a trackable label from the address
book 71
Creating a new trackable label sender address 71
Changing the sender address for Trackable
Labels 72
Creating an international trackable label 72
Printing a USPS return trackable label 73
Printing a USPS scan form 73
Reprinting a USPS, UPS or FedEx trackable
label 74
Canceling a UPS or FedEx trackable label 74
Getting a USPS refund for a trackable label 74
5 - Managing Trackable Labels
Use SendPro Online to perform these tasks for
your SendPro C machine 77
Using the Trackable Labels address book 78
About cost accounts for Trackable Labels 78
Turning Trackable Label cost accounts on or
off 78
Changing the default refill amounts for
Trackable Labels 79
Turning on address autofill 79
Searching addresses in the Trackable Label
address book 79
Adding new addresses to Trackable Labels
address book 80
Deleting addresses from the Trackable Label
address book 80
Editing addresses in the Trackable Label
address book 81
Managing your Trackable Labels cost accounts81
Adding a single Trackable Labels cost account 81
Modifying a Trackable Label cost account 82
Refilling Trackable Labels postage 83
Setting up your FedEx account 83
Setting up your UPS account 84
Setting up default printing options 84
Managing Trackable Labels email notifications 85
Setting the default address for USPS return
labels 85
Determining how you spend your postage 86
Withdrawing money from your Trackable
Labels account 86
6 - Using Envelope Printing
Printing postage on envelopes 89
Checking your available Envelope Printing
postage 90
Refilling postage for your Envelope Printing
balance 91
Using accounts to charge back Envelope
Printing postage costs 92
Sending a First-Class letter envelope on
SendPro C, SendPro+ Model with PCN 8H00 93
Sending a large First-Class® envelope
SendPro C, SendPro+ Model with PCN 8H00 93
Sending Certified Mail on SendPro C,
SendPro+ Model with PCN 8H00 95
Sending an international letter on SendPro C,
SendPro+ Model with PCN 8H00 96
Printing a future date 97
Omitting the date from Envelope Printing for
SendPro C, SendPro+with model PCN 8H00 98
Pitney Bowes Operator Guide August 2019 iv

Printing additional postage 98
Re-dating your mail 99
Using USPS special services 100
Entering weight manually for Envelope
Printing 100
Using the weighing platform for Envelope
Printing 102
Sealing the envelope only, bypass all printing 102
Sealing envelopes 103
Zeroing the scale 104
Adding insurance to your mail in Envelope
Printing 104
How to process ERR in Envelope Printing on
SendPro C, SendPro+ 105
Getting a USPS refund for damaged or
incorrectly printed mail in Envelope Printing 105
Adding a graphic to your envelope in
Envelope Printing 106
Creating a custom text message for your mail
on SendPro C, SendPro+ model with PCN
8H00 107
Adding a custom text message to your
envelope or tape 109
Editing or deleting a custom text message on
SendPro C, SendPro+ model with
PCN 8H00 111
Printing a graphic on your envelope without
printing postage 113
Adding an inscription to your envelope in
Envelope Printing 113
Printing only the date and time in Envelope
Printing 113
7 - Managing Envelope Printing
Confirming your meter update for Envelope
Printing 115
Changing the default refill amounts in 115
Envelope Printing
Uploading Envelope Printing transactions 116
Clearing or resetting the number of
mailpieces you've sent in Envelope Printing 118
Performing USPS postal inspections for
Envelope Printing 118
Updating postal rates or software for
Envelope Printing 119
Viewing the total Envelope Printing postage
spent 122
Viewing the Envelope Printing postage refill
history 122
Setting the Envelope Printing low funds
warning 122
Setting up a mailer ID 123
Updating the ZIP code 123
Managing accounts for Envelope Printing 123
Multi-level Envelope Printing accounts 124
Turning Envelope Printing account
passwords on and off 125
Creating an Envelope Printing account 126
Editing an Envelope Printing account 127
Deleting an Envelope Printing account 128
8 - View Print Reports
Printing a receipt when refilling postage for
Envelope Printing 131
Viewing the total Envelope Printing postage
spent 131
Viewing the Envelope Printing postage refill
history 131
Printing a report for the number of mailpieces
sent in Envelope Printing 132
Printing Envelope Printing funds report 132
Running Envelope Printing account reports 133
Emailing an Envelope Printing account report 133
Pitney Bowes Operator Guide August 2019 v

Setting the Envelope Printing account report
period 135
Setting the Envelope Printing account report
preferences 136
Viewing the Trackable Labels history 137
9 - Mail Machine Maintenance
Check the postage print quality on the
SendPro C, SendPro+ Model with
PCN 8H00 139
Printing a test pattern 139
Cleaning the print nozzles 140
Checking the ink level 140
Installing the ink cartridge 141
Change the ink waste pad on the SendPro C,
SendPro+ Model with PCN 8H00 142
Cleaning the printhead 144
Installing the printhead 149
Cleaning the moistener brush and wick
assembly 154
Filling the moistener tank 157
Avoiding envelope sealing issues 157
How to properly feed envelopes 158
Managing product email notifications 159
Moving your SendPro C, SendPro+ meter 160
10 - Supplies
Ordering supplies from your SendPro C,
SendPro+ Model with PCN 8H00 163
Supplies, ink cartridges, and options 166
11 - Machine Information
USPS requirements 171
Key in Postage 171
Sections of the meter impression 172
Postal Security Device 172
Parts of the machine 173
Connections on the back of the machine 174
Specifications 174
12 - Technical Support
Contacting Pitney Bowes 177
A - SendPro Online
Importing Addresses 181
Exporting Addresses 185
Importing Cost Accounts 185
Exporting Cost Accounts 186
Exporting a History Report 186
Setting up and Managing a UPS Account 187
Setting up and Managing a FedEx Account 188
Managing Users 190
Inviting Users 192
Viewing Locations in SendPro Online and on
the SendPro C/SendPro+ 193
Creating an international trackable label 193
Printing a USPS scan form 194
Shipping Label Printing Defaults 194
Comparing Carrier Rates 195
B - Safety
Lithium Ion Battery 200
Agency Compliance Information 200
Important Safety Notes 200
Pitney Bowes Operator Guide August 2019 vi

Note for California Customers Only on all
Models 202
C - Third party software
Third party software 204
Pitney Bowes Operator Guide August 2019 vii

1 - Quick start guide
In this section
Finding the Product Code Number (PCN) and serial number 9
Navigating the Home screen on the SendPro C, SendPro+ 10
Print a trackable label or print postage on an envelope 12
Creating and printing a trackable label 15
Tracking a shipment 20
Using cost accounts to charge back Trackable Labels postage costs 20
Adding a single Trackable Labels cost account 21
Printing postage on envelopes 22
Sending a First-Class letter envelope on SendPro C, SendPro+
Model with PCN 8H00 24
Sending a large First-Class® envelope SendPro C, SendPro+
Model with PCN 8H00 25
Sending Certified Mail on SendPro C, SendPro+ Model with PCN
8H00 27
Sending an international letter on SendPro C, SendPro+ Model with
PCN 8H00 28
Sending mail using a Certificate of Mailing on SendPro® C,
SendPro®+ Model with PCN 8H00 29
Using USPS special services 31
Adding a graphic to your envelope in Envelope Printing 31
How to process ERR in Envelope Printing on SendPro C,
SendPro+ 32
Using the weighing platform for Envelope Printing 33
Sealing envelopes 33
Sealing the envelope only, bypass all printing 34
Filling the moistener tank 35
Installing the ink cartridge 35
Printing a test pattern 36

Supplies, ink cartridges, and options 37
Accessing the SendPro® Care application 39
Finding the Product Code Number (PCN) and serial
number
To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the meter or under the display cover as shown here. Note that the serial number is blurred out
here for security reasons.
Quick start guide
Pitney Bowes Operator Guide August 2019 9

Navigating the Home screen on the SendPro C,
SendPro+
The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a
trackable shipping label or printing postage on an envelope.
For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For
important large envelopes or packages using USPS, USP®, or FedEx® start creating a shipping label by
tapping (2) Trackable Labels.
The application drawer (3) at the bottom of the screen provides access to a variety of applications to
support and enhance your SendPro C-Series device. For example, you can track shipments (Universal
Tracking), access address information (Address Book) and even check your network connection (Check
Network).
Quick start guide
Pitney Bowes Operator Guide August 2019 10

To view all of the options in the application drawer, tap the double-headed arrow (4) on the right side of
the application drawer. Other options include the ability to track a shipment (Tracking), visit the USPS
postal website, and order supplies.
Note: The History icon in the applications drawer provides information about labels you have created
using the Trackable Labels application (Date, Recipient, Carrier, Tracking Number (USPS), Status, and
Label Amount). The History & Report application provides a history of the postage refill operations you
have performed for the Envelope Printing application.
Global Toolbar
The global toolbar located at the top of the Home screen appears at the top of every screen within the
Trackable Labels and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the
Trackable Labels and Envelope Printing applications.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Trackable Labels or Envelope Printing.
Quick start guide
Pitney Bowes Operator Guide August 2019 11

(3) Support - Get information on how to perform tasks using Trackable Labels and Envelope
Printing using the SendPro Care app. Search online content or watch a video.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
(5) Settings - View or change your machine and application settings. For your machine, this
includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or
Ethernet connection information. For the Envelope Printing this includes setting up automatic postage
refills, external scales and barcode scanners and performing maintenance on the mail postage printer.
For the Trackable Labels this includes managing your carrier accounts and setting up your shipping label
printer default values.
(6) Profile - View your profile (name and email for Trackable Label account), log out, or lock your
SendPro C device.
Print a trackable label or print postage on an envelope
With SendPro® C you can create either a trackable shipping label or print postage on an envelope. For a
shipping label, tap Trackable Labels on the Home screen. For postage, tap Envelope Printing on the
Home screen.
Use Trackable Labels to get the best pricing, free tracking and detailed delivery history for Priority Mail®
and other USPS package services. You can also send via UPS® or FedEx®. The packaging options and
benefits are almost identical. The process for creating a UPS or FedEx label is the same.
Quick start guide
Pitney Bowes Operator Guide August 2019 12

Use Trackable Labels for:
Thick envelopes Poly mailers USPS flat rate envelopes
USPS non flat rate envelopes Boxes USPS flat rate boxes
USPS non flat rate boxes Tube
Quick start guide
Pitney Bowes Operator Guide August 2019 13

Use Envelope Printing for:
Standard envelopes and postcards Large envelopes
Quick start guide
Pitney Bowes Operator Guide August 2019 14

Creating and printing a trackable label
1. Tap Trackable Labels on the Home screen.
2. Tap the carrier you want to use. For example, tap USPS.
Quick start guide
Pitney Bowes Operator Guide August 2019 15

3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.
4. If you have enabled cost accounts on your SendPro® C, you must provide an account. If this field
contains an account, verify the account is correct. To change or add an account, tap on the Cost
Account field and select an account from the list.
5. Tap Continue.
Quick start guide
Pitney Bowes Operator Guide August 2019 16

6. Enter the recipient address. You can manually enter the recipient information or select one from
the address book. To select one from the address book, tap the Address icon in the upper right
corner of the screen as shown here.
7. Tap Continue.
8. Tap a package type. For example, Box or Envelope.
Quick start guide
Pitney Bowes Operator Guide August 2019 17

9. Enter the dimensions and the weight of the box or envelope:
lTap each dimension and enter a value using the display keypad. Tap the green check mark
when done.
lIf you have an attached scale, place the box or envelope on the scale and the weight appears
in the weight field. If you do not have a scale, tap on the Weight field and enter the value using
the keypad and then tap Apply.
10. Tap Continue.
11. Tap the service you want to use, in this example, Priority Mail.
Quick start guide
Pitney Bowes Operator Guide August 2019 18

12. Tap Add additional service to add extra services. If you are not adding any special services, go
to step 14.
13. Select the extra service, in this example, Signature Confirmation.
14. You can continue to add additional services if necessary. Tap Apply when done.
15. Tap Print.
Quick start guide
Pitney Bowes Operator Guide August 2019 19

16. At the Label Options screen, tap Format and select the printer format. For example, tap Roll- 4x6.
Note: If you want to print a sample label first, tap the Print Sample button.
17. Tap Print again and the label prints.
lIf prompted, enter the Sender and Recipient's phone number (required for some services).
18. The carrier screen reappears. You can now print another label.
Tracking a shipment
You can locate the tracking number for a trackable label by using the History button on the Home
screen. You can then use that tracking number to locate the shipment.
1. Tap Universal Tracking in the application drawer at the bottom of the Home screen.
2. Enter the carrier's tracking number in the field provided.
3. Tap Track.
4. The package status is displayed at the top of the screen.
Using cost accounts to charge back Trackable Labels
postage costs
You can assign the costs for a trackable label to an account when you create the trackable label.
In order to use cost accounts to charge back your Trackable Labels postage costs you need to turn on the
cost accounts feature.
Quick start guide
Pitney Bowes Operator Guide August 2019 20