quadient iA Series User manual

User Guide
iA-Series
Mailing Systems

Table of Contents
Read this First 11
1.1 What you will Find in this Manual ...............................................................................3
1.2 Safety Requirements .......................................................................................................6
Mailing System Overview 92
2.1 Mailing System Components ......................................................................................11
2.2 Operator Controls ...........................................................................................................21
2.3 System Connections ......................................................................................................31
2.4 System Connectors ........................................................................................................34
2.5 System Power Management ......................................................................................38
Processing Mail 433
3.1 Processing Mail Guidelines ..........................................................................................45
3.2 Standard Setup ...............................................................................................................46
3.3 Running Mail ....................................................................................................................65
3.4 Running Special Mail Types ........................................................................................74
3.5 Detailed Steps to Run Mail ..........................................................................................93
Postage and Funds Management 1274
4.1 Overview .........................................................................................................................129
4.2 Managing Funds ...........................................................................................................131
4.3 Unlocking the Meter ....................................................................................................134
Account Management and Access Control 1355
5.1 Introducing the 'Account Modes' ............................................................................137
5.2 Implementing an 'Account Mode' ...........................................................................140
5.3 Managing Accounts ....................................................................................................152
5.4 Managing Operator PIN Codes ...............................................................................167
5.5 Advanced Reporting Functions ...............................................................................175
Reports 1796
6.1 Reports Overview ........................................................................................................181
6.2 Generating Reports .....................................................................................................185
6.3 Counter Data Reports ................................................................................................188
6.4 Postage Data Reports ................................................................................................192
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6.5 Funds Data Reports ....................................................................................................197
6.6 Account Data Reports ................................................................................................201
6.7 System Data Reports .................................................................................................208
6.8 Advanced Reporting ...................................................................................................214
Online Services 2237
7.1 iMeter Applications Overview ..................................................................................225
7.2 Connecting to Online Services .................................................................................226
7.3 Uploading Statistics ....................................................................................................230
7.4 System Online Services ..............................................................................................231
Configuring the System 2338
8.1 Settings Overview ........................................................................................................235
8.2 Logging in / out as the Supervisor ..........................................................................236
8.3 Postage Default Settings ..........................................................................................238
8.4 Creating Shortcuts .......................................................................................................243
8.5 Printing Default Settings ...........................................................................................250
8.6 Impression Memories ..................................................................................................252
8.7 Postage Warning Settings .......................................................................................255
8.8 Sealer Default Settings ..............................................................................................257
8.9 Weighing Devices Settings .......................................................................................259
8.10 Adjusting Display and Sounds ................................................................................268
8.11 Other System Settings ...............................................................................................272
8.12 Connection Settings ....................................................................................................275
8.13 Connecting a PC ...........................................................................................................278
8.14 Inserter Mode .................................................................................................................279
8.15 Changing Motorized Conveyor Stacker Positions .............................................282
Options and Updates 2879
9.1 Overview .........................................................................................................................289
9.2 Managing Optional Features ...................................................................................295
9.3 Managing Slogans .......................................................................................................297
9.4 Managing Postal Rates ..............................................................................................299
9.5 Managing Permits ........................................................................................................301
Maintenance 30510
10.1 Maintaining the Ink System ...................................................................................307
10.2 Maintaining the Feeder ............................................................................................314
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10.3 Maintaining the Sealer Water Network .............................................................316
10.4 Cleaning the Mail Path ............................................................................................318
10.5 Touchscreen Calibration .........................................................................................322
10.6 Maintenance processes ...........................................................................................323
Troubleshooting 32711
11.1 Envelope Stoppages and Jams .............................................................................329
11.2 Label Stoppages and Jams ....................................................................................334
11.3 Weighing Problems ..................................................................................................336
11.4 Diagnostics and System Data ..............................................................................338
System Specifications 34312
12.1 General Specifications .............................................................................................345
12.2 Mail Specifications ....................................................................................................346
12.3 Operating Specifications .........................................................................................349
12.4 Environmental conditions .......................................................................................350
12.5 Menu Reference .........................................................................................................351
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Read this First1
This section contains important information about safety precautions and environmental
recommendations to operate your equipment in the best possible conditions.
1.1 What you will Find in this Manual ...........................................3
1.2 Safety Requirements ...................................................................6
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What you will Find in this Manual1.1
Read this First on page 1
Make sure you have read and fully understood the safety
requirements in this section. This section also includes a list of
acronyms and symbols that are used throughout this User Guide
to explain the features and functions of your Mailing System.
Mailing System Overview on page 9
This section explains your system's features, functions and controls
of your Mailing System. It also includes information on mail formats
that can be processed and how to power down your system.
Running Mail on page 43
Provides information on choosing a task, weighing your mail,
selecting a Postage Rate, sealing your mail, running batches of
mail, etc.
Postage and Funds Management on page 127
Loading Postage Funds into your Mailing System.
Account Management and Access Control on page 135
Changing Accounts as a User, setting up Accounts and Assigning
access to the Mailing System as the Supervisor.
Reports on page 179
How to generate and print reports.
Online Services on page 223
Using your mailing system for online postal services and connect
your machine for upgrades.
Configuring the System on page 233
All the parameters of your mailing system you can set up as user
(temporary settings) or supervisor (default settings).
Options and Updates on page 287
How to update/upgrade your system and modify the impression
(slogans, rates...).
Maintenance on page 305
Changing the ink cartridge and maintaining other system
components.
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Troubleshooting on page 327
What to do when a problem occurs: jamming, bad sealing, poor
printing etc.
System Specifications on page 343
Detailed capabilities of your mailing system.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail
that could result from an action you may perform.
NOTE: remark that explains different cases or specificities.
TIP: advice to help save you time when processing your mail.
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
Total Postage UsedFunds Used
Postage AvailableFunds Available
Internal Label DispenserILD
Local Area NetworkLAN
Personal ComputerPC
Personal Identification NumberPIN
Pre-Paid ImprintPPI
Postal Security Device (Meter)PSD
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Read this First

Weighing Platform (Scale)WP
Canada Post CorporationCPC
Mailing Account SoftwareMAS 1
Read this First
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Safety Requirements1.2
Please read this section carefully before connecting or using your equipment.
Power Connection
Before powering up your Mailing System, please check to ensure the system meets
your local AC voltage requirements (110V - 60Hz).
In addition to checking the power requirements, we also recommend that you:
•Use an outlet that is easily accessible.
•Do not route the power cord between pieces of furniture or over sharp edges.
•Avoid using outlets controlled by wall switches or shared by other equipment.
•Make sure there is no strain on the power supply cord.
THIS EQUIPMENT MUST BE GROUNDED
•Only connect the power plug to an outlet provided with a
protective ground contact.
•To reduce the risk of fire, use only the power cord supplied
with the mailing system.
•Do not use ground adaptors.
•Do not use this product on a wet floor or near water.
•In case of liquid spillage, disconnect the power cord from
the outlet and proceed to cleaning.
Compliance
Energy Star® Compliance
Office equipment is generally powered on 24 hours a day, so power management
features are important for saving energy and reducing air pollution.
Your Mailing System is an Energy Star® qualified Mailing System that automatically
goes into a low-power 'Sleep' mode after a period of inactivity.
Spending a large portion of time in low-power mode not only saves energy but helps
your equipment run cooler and last longer.
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Environmental Compliance
IS Mailing Systems are eco-friendly designs that:
•Last longer, run cooler and use up to 50% less energy
•Operate more efficiently, saving you time and money
•Protect the environment with innovative product and packaging designs.
In addition to minimizing our carbon footprint, Quadient Canada also recycles used
Ink Cartridges and system components as they reach their end of life. For more details
on our Eco-Partners Program please contact our Customer Service Centre or visit us
at kb.quadient.com
General Safety
•Before using your Mailing System, thoroughly read the operating instructions.
•To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
•To avoid damaging vital system components, only use Quadient/Canada Post
approved supplies (ink, tape, cleaners...).
Follow the additional safety precautions below:
•Do not place lit candles, cigarettes, cigars, etc. on the Mailing System
•When removing jammed material, avoid using excessive force to prevent personal
injury and damaging any system components.
•When lifting covers, wait for all parts to stop moving before placing your hands
near the Feeder Path or Print Head.
•To prevent overheating do not block the ventilation openings or try to stop the
power supply fans.
•Do not remove fastened covers as they protect users from potentially hazardous
parts that should only be accessed by a Quadient Service Representative.
• Make sure that the envelopes passing through the machine do not contain any
stapler pins or paper clips.
The Mailing System contains moving parts. Keep fingers, long
hair, jewelry, neck ties and loose clothing away from the mail
path at all times.
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Mailing System
Overview
2
Get to know your mailing system in this section.
2.1 Mailing System Components ..................................................11
How to use the Handheld Scanner ........................................................................20
2.2 Operator Controls ......................................................................21
How to toggle from your Mailing System display mode to your PC
display mode ..................................................................................................................29
2.3 System Connections ..................................................................31
2.4 System Connectors ...................................................................34
2.5 System Power Management ...................................................38
How to Turn the System ON/OFF ...........................................................................39
How to Switch Between 'Sleep' And 'Wake' Modes ........................................40
How to Start / Stop the mail processing ...............................................................41
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Mailing System Components2.1
The illustrations and tables below show the basic Mailing System configuration,
including optional accessories you may have added.
Equipment overview
Automatically feeds envelopes of different sizes and
seals them if required.
Mixed-Mail Feeder
Automatically weighs and rates mail that can be
processed through the mailing system.
Dynamic Weighing
Module
Prints postage on mail or labels.Print Base
Collects and stacks processed mail.
There are three optional stackers available.
Stacker (optional)
Allows the user to operate the mailing machine and
configure the system settings.
Control Panel
Weighs mail to calculate postage.Weighing Platform
Cleaning access for the Feeder, the Weighing Platform
and the Base.
Cleaning Access
USB ports.USB connection
You can connect Print Base only to an Inserter and use Inserter
authorization feature for printing. See also Inserter Mode on
page 279
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Mailing System Overview

Equipment Details
Envelopes are loaded here for processing.Envelope Hopper
Prevents skewing and/or large stack of mail from
falling over.
Side guide
Provides access to Feeder for maintenance or to clear
stoppages.
Feeder release handle
Provides access to filter for cleaning.
Removable filter for user self-maintenance.
Sealer water filter
access
Provides access to print base to clear stoppages.
Print Base release
Handle
Holds postage labels to be printed.Internal label dispenser
Stores the User Guide.User guide Holder
Contains fluid for the sealer.Sealer bottle
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Mailing System Overview

Print Base
Top View
Postage meter that stores funds and tracks postage
usage.
DO NOT REMOVE.
Meter (Postal security
device/PSD)
Provides access to meter (PSD). Lift from right side
to open.
Meter (PSD) Access
Door
Front view
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Mailing System Overview
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Release lever for ink tank.
Print Base Release
Lever
Reservoir that supplies ink to print head.
See also How to Change the Ink Tank on page 309.
Ink tank
Provides access to change ink tank. Flip down to open.Ink tank Access Door
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Mailing System Overview

Control Panel
The control panel includes a touch-screen monitor and a keyboard with touchpad
mouse.
Color, touch-screen display.Monitor
Allows the input of data to your mailing system.
To use the numerical keys, ensure that [Num lock] is
activated.
Keyboard
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Mailing System Overview
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