quadient IS-350 User manual

User Guide
IS-350
Mailing Systems

Table of Contents
Read this First 11
1.1 What you will find in this Manual ................................................................................3
1.2 Safety Requirements .......................................................................................................5
Meet Your Mailing System 112
2.1 System Layout .................................................................................................................13
2.2 Accessories .......................................................................................................................15
2.3 Control Panel Features .................................................................................................18
2.4 Connections ......................................................................................................................21
2.5 Power Management ......................................................................................................24
Processing Mail 273
3.1 Choosing a Type of Imprint .........................................................................................29
3.2 Preparing and Starting your Work Session ...........................................................31
3.3 Printing [Normal] Mail ...................................................................................................37
3.4 Printing Incoming Mail with [Received] Mode ......................................................44
3.5 Running [Pass through] Mail ......................................................................................47
3.6 Settings Details ...............................................................................................................50
3.7 Advanced Operations ...................................................................................................60
Money Operations 634
4.1 Overview ...........................................................................................................................65
4.2 Managing Credit .............................................................................................................66
4.3 Unlocking the Meter (Postal Inspection) .................................................................70
Managing Accounts and Assigning Rights 735
5.1 Accounting and Assigning Rights Overview .........................................................75
5.2 Selecting an 'Account Mode' .......................................................................................77
5.3 Guidelines to Setup an Account ................................................................................78
5.4 Selecting an Account Mode ........................................................................................82
5.5 Managing Accounts .......................................................................................................83
Reports 916
6.1 Reports Overview ...........................................................................................................93
6.2 Generating a Report ......................................................................................................96
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6.3 Counter Data ....................................................................................................................98
6.4 Postage Data ................................................................................................................100
6.5 Credit Data .....................................................................................................................104
6.6 Account Data ................................................................................................................108
6.7 System Data ..................................................................................................................111
Online Services 1177
7.1 Online Services Overview ..........................................................................................119
7.2 Connecting to Online Services .................................................................................120
7.3 Uploading Statistics ....................................................................................................124
7.4 System Online Services ..............................................................................................125
Configuring your Mailing System 1278
8.1 Settings Overview ........................................................................................................129
8.2 Logging in / out as the Supervisor ..........................................................................130
8.3 Changing the Display Language ............................................................................132
8.4 Enabling/Disabling Sounds .......................................................................................134
8.5 Display Settings ............................................................................................................136
8.6 System Timeouts and Settings ................................................................................138
8.7 High Value and Low Credit Warnings ..................................................................141
8.8 Weighing Settings .......................................................................................................142
8.9 Postage Imprint Default Settings ...........................................................................148
8.10 Job Memories .................................................................................................................152
8.11 Connection Settings ....................................................................................................154
8.12 Time and Date Management ...................................................................................157
Options and Updates 1599
9.1 Options and Updates Process .................................................................................161
9.2 Using the Mailbox ........................................................................................................162
9.3 Managing Options .......................................................................................................164
9.4 Managing Custom Text Messages .........................................................................166
9.5 Managing Slogans .......................................................................................................168
9.6 Managing Postal Rates ..............................................................................................171
Maintaining your Mailing System 17310
10.1 Maintaining the Ink Cartridge ...............................................................................175
10.2 Filling the Moistener (Option) ................................................................................183
10.3 Cleaning the Mail Path ............................................................................................184
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10.4 Maintenance Processes ...........................................................................................186
Troubleshooting 18911
11.1 Paper Jamming ...........................................................................................................191
11.2 Weighing Problems ..................................................................................................192
11.3 Diagnostics and System Data ..............................................................................193
Specifications 19712
12.1 Mail Specifications ....................................................................................................199
12.2 Recommended Operating Conditions ................................................................201
12.3 General Mailing Systems Specifications ............................................................202
12.4 Operating Specifications .........................................................................................203
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Read this First1
This section contains important information about safety precautions and environmental
recommendations to operate your equipment in the best possible conditions.
1.1 What you will find in this Manual ............................................3
1.2 Safety Requirements ...................................................................5
How to Disconnect your Mailing System ................................................................9
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What you will find in this Manual1.1
Section 1: Read this First
Make sure you have read and fully understood the safety requirements
in this section. This section also includes a list of acronyms and symbols
used in the manual.
Section 2: Meet Your Mailing System
System features, reference descriptions of elements and controls, mail
format and how to power your Mailing System off.
Section 3: Processing Mail
Processing mail using the mailing system: choosing a type of task, weighing,
selecting a rate, sealing your mail, running batches, etc.
Section 4: Money Operations
Loading postage credit.
Section 5: Managing Accounts and Assigning Rights
How you can change accounts as a user, or set up accounts and control
access to the Mailing System as the supervisor.
Section 6: Reports
How you can generate and print out reports for the Mailing System usage,
credit usage, account usage, etc.
Section 7: Online Services
Using your Mailing System to access Online Services and connect your
system for upgrades.
Section 8: Configuring your Mailing System
All the specifications of your Mailing System you can set up as a user
(temporary settings) or supervisor (default settings).
Section 9: Options and Updates
How to update/upgrade your system and modify the imprint (custom texts
and slogan, rates...).
Section 10: Maintaining your Mailing System
Changing the ink cartridge and maintaining other system components.
Section 11: Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing
etc.
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Read this First

Section 12: Specifications
Detailed specifications of your Mailing System.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or
mail that could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
IDentificationID
Local Area Network: link between computersLAN
Personal ComputerPC
Personal Identification NumberPIN
Postal Security Device (Meter)PSD
Weighing PlatformWP
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Read this First

Safety Requirements1.2
Power Connection
Before connection, check whether the Mailing System is suitable for the local AC power
voltage (230V - 50Hz).
THIS SYSTEM MUST BE GROUNDED
• Only connect the power plug to an outlet provided with a
protective ground contact.
• To reduce the risk of fire, use only the power cord supplied
with the Mailing System.
• Do not use ground adaptors.
• Do not use this product on a wet floor or near water.
• In case of liquid spillage, disconnect the power cord from
the outlet and proceed with cleaning.
• Use an outlet located near the system that is easily accessible.
• Do not route the power cord between pieces of furniture or over sharp edges.
• Avoid using outlets controlled by wall switches or shared by other equipment.
• Make sure the mailing system is close enough to the electric outlet that it leaves
plenty of slack on the power supply cord.
Compliance
Energy Star compliance
Your mailing machine is Energy Star compliant: it helps you to save energy and money
while protecting the environment.
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Read this First

Environmental compliance
A program is implemented for the recycling of worn mailing machines and machines
at the end of their lifetime. Contribute in a responsible way to the environmental
protection by consulting your retailer internet site, or by contacting him. He will inform
you of the collection and treatment processes of these machines.
CE compliance
Products presented in this guide conform to requirements of applicable directives. For
more details, refer to Declaration Of Conformity available on website or upon request
to your local contact.
This is a class A product. Operation of this equipment in a
residential area is likely to cause interference in which case the
user will be required to correct the interference at his own
expense.
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Read this First

General Safety
• Before using your Mailing System, thoroughly read the operating instructions.
• To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
• To avoid damage, only use approved supplies (ink, tape, cleaners...).
The Mailing System contains moving parts. Keep fingers, long
hair, jewellery, neck ties, loose clothing away from the mail path
at all times.
Follow the additional safety precautions below:
• Do not place lit candles, cigarettes, cigars, etc. on the Mailing System.
•When removing jammed material, avoid using too much force to prevent personal
injury and damaging components.
• When lifting covers, wait for all parts to stop moving before placing hands near
the feeder path or printhead.
• To prevent overheating do not block the ventilation openings or try to stop the
power supply fans.
• Do not remove bolted covers as they enclose potentially hazardous parts that
should only be accessed by a Service Representative.
Telephone and LAN Connections
Plugging the right jack in the right socket
Your Mailing System uses a LAN (high speed internet connection) to connect to your
customer Online Services.
Your system also uses the telephone network to connect to the Postal Services and to
your customer Online Services.
To prevent damage to equipment, do not confuse telephone
jacks that connect to the modem and LAN connectors that are
bigger.
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Read this First
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Analog phone (4 wires)
Network/PC LAN (8 wires)
Follow the additional precautions below:
• Avoid using your system during an electrical storm; as there may be a risk of
electrical shock from lightning.
• Do not install telephone jacks or LAN connectors in a wet location.
• Disconnect the telephone or LAN cable from the wall before moving your system.
To reduce the risk of fire, only connect the modem to the
telephone line using the supplied cable.
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Read this First

Disconnecting your Mailing System
How to Disconnect your Mailing System
1. First switch your Mailing System to OFF mode (see How to Turn the Mailing System
to OFF Mode on page 25).
Only unplug the power cord when the Mailing System is in OFF
mode or Sleep mode to avoid keeping the ink cartridge in an
unprotected position where the ink may dry out and become
unusable.
2. Unplug the power cord from the wall outlet.
3. Unplug the LAN cable and the telephone cord from their sockets as they may
still be energized.
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Read this First
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Meet Your Mailing
System
2
Get to know your Mailing System in this section.
2.1 System Layout ............................................................................13
2.2 Accessories ..................................................................................15
2.3 Control Panel Features .............................................................18
2.4 Connections .................................................................................21
2.5 Power Management ..................................................................24
How to Turn the Mailing System to Sleep Mode ................................................25
How to Turn the Mailing System to OFF Mode ..................................................25
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System Layout2.1
System Components
Beginning of mail transport path.Feed Table
Measures weight of mail pieces.Weighing platform
Prints envelopes and controls the Mailing System.Base
Allows you to remove jammed envelopes.Jam release handle
Provides water to seal envelopes.Moistener (option)
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Meet Your Mailing System

Inside System Base
Postage meter.
Postal Security
Device (PSD)
Lift by front side to open.Cover
Prints the postal imprint on envelopes.Ink Cartridge
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Meet Your Mailing System

Accessories2.2
USB Keyboard (option)
Usage
A USB keyboard can be connected to the mailing system.
This keyboard is a standard personal computer keyboard with an additional touchpad.
It allows the input of data to your mailing system.
To use the numerical keys, ensure that [Num lock] is activated.
You can use the shortcuts listed in the table below.
Keyboard use
NAVIGATION KEYS
Validates the current screen.[Enter]OK
Deletes the last character or digit in an entry field.[Backspace]Clear
Deletes the next character or digit in an entry
field.
[Del]Delete
Returns to previous screen or cancels the
selection.
[Esc]Back / Cancel
Moves to the next entry field.[Tab]Change field
Moves the cursor before the character at the left.[Left arrow]Move before
Moves the cursor after the character at the right.[Right arrow]Move after
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Meet Your Mailing System