Pitney Bowes SendPro C User manual

Shipping & Mailing
Postage Meters
SendPro C, SendPro+
Quick ReferenceGuide
Navigating the Home
Screen Creating a shipping
label
Printing Envelopes /
Creating an Account
Refilling Postage Installing an Ink
Cartridge
Presets and
advancing the date
Feeding envelopes Maintaining the
postage printer
Ink waste tank
maintenance
Pitney Bowes Support

Navigating the Home screen
The Home screen on the SendPro C Lite, SendPro C, SendPro+ machine provides the starting point for creating either a shipping label or printing
postage on an envelope.
Creating shipping labels or printing on envelopes
For general purpose envelopes and post cards, print postage by tapping Envelope Printing or Print on Envelopes. For important large envelopes or
packages using USPS, UPS®, or FedEx® start creating a shipping label by tapping Trackable Labels or Shipping Labels.
Note:Your device may have an earlier version of software where Create Shipping Labels is Trackable Labels and Printing on Envelopes is
Envelope Printing.
Using SendPro Apps
Tap on SendPro Apps to access to a variety of applications to support and enhance your device. For example, you can check for rates and
updates (Rates and Updates), get a history of shipping labels created (Shipping History), or check the status of your network connection (Network
Connection).
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You can also add your most frequently used apps to a list of favorites appearing along the bottom of the Home screen.
Getting help on your device
Tap Ask SendPro Care on the Home screen to get information and help for your device. This includes:
lView alerts.
lGet information about your device- your account number, serial number and model number.
lAny error messages on your device, like "Cover open" or "Low Funds".
lA list of the most popular searches.
lAccess to PDF operator guides.
The toolbar
The toolbar located at the top of the Home screen appears at the top of every screen within the Trackable Labels or Shipping Labels and
Envelope Printing or Print on Envelopes applications.
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This toolbar allows you to view and change settings and defaults values for your machine and the Trackable Labels or Shipping Labels and
Envelope Printing or Print on Envelopes applications.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or Envelope Printing or Print on Envelopes.
(3) You can also open the SendPro Care app by tapping on the question mark in the toolbar.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless
connection on or off. The icon here represents a wireless connection.
(5) Settings - View or change your machine and application settings. For your device, this includes adjusting the screen brightness, setting sound
notification levels, and viewing wireless or Ethernet connection information. For the Envelope Printing or Print on Envelopes this includes setting
the default postage refill amount, installing external scales and performing maintenance on the mail postage printer. For the Trackable Labels or
Shipping Labels this includes managing your carrier accounts and setting up your shipping label printer default values.
(6) Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro C, SendPro+ device.
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Creating a shipping label and a shipping label
account
You can create and print a shipping label and charge the postage costs
for that label to an account.
Your device uses two separate postage accounts, one for shipping
labels and one for envelope printing. The funds for one cannot be used
for the other.
Creating and printing a shipping label
Use Trackable Labels or Shipping Labels to get the best pricing, free
tracking, and detailed delivery history for USPS package services. You
can also send via UPS® or FedEx®. The packaging options and
benefits are almost identical.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. Tap the carrier you wish to use.
3. Verify that the sender address is correct. If not, tap on the Sender
field and select a new address.
4. If cost accounts are enabled, you must select an account. If an
account is already selected, verify that it is correct. To change or add
the account, tap the Cost Account field and select an account.
5. Tap Continue.
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6. Enter the recipient address manually, or tap the Address book icon
to select one from the address book.
7. Tap Continue.
8. Tap a package type.
9. Enter the dimensions and weight of the package:
lTap each dimension and enter a value. Tap the green check
mark when done.
lIf you have an attached scale, place the package on the scale
and tap the Weight button. Tap Scale and the weight appears.
Tap Apply.
lIf you do not have a scale, tap on the Weight button and enter
the weight, then tap Apply.
10. Tap Continue.
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11. Tap the service you wish to use.
12. To add additional services, tap Add additional services. If you are
not adding any extra services, go to step 14.
13. Select the desired services and tap Apply.
14. To print the label, tap Print.
15. On the Label Options screen, tap Format and select the printer
format.
16. (Optional)To print a sample label, tap Print Sample.
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17. Tap Print again and the label prints.
lIf prompted, enter the Sender and Recipient's phone number
(required for some services).
18. The carrier screen reappears.
Using cost accounts to charge back shipping label
postage costs
You can assign the costs for a shipping label to an account when you
create the label. In order to use cost accounts for label postage costs
you need to turn on the cost accounts feature.
1. Open the Cost Accounts screen:
lTap Cost Accounts in the application drawer at the bottom of
the Home screen, or,
lTap SendPro Apps on the Home screen, then tap Cost
Accounts.
2. Tap the Cost Account settings icon in the upper right corner of the
Cost Accounts screen.
If cost accounts are not enabled, you will see this screen.
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3. To enable, tap the slider next to Cost Account and slide it to the
right so that it turns blue.
lIf you wish to make sure every label is assigned an account, tap
in the check box for Require cost account for all shipments.
4. Tap Apply.
Once you turn cost accounts on, you will need to have at least 1 cost
account to print a shipping label
Adding a Trackable Labels or Shipping Labels cost
account
Create cost accounts to record Trackable Labels or Shipping Labels
usage by department.
1. Open the Cost Accounts screen:
lTap Cost Accounts in the application drawer at the bottom of
the Home screen, or,
lTap SendPro Apps on the Home screen, then tap Cost
Accounts.
2. Tap the plus sign +in the upper left corner of the Cost Accounts
screen.
3. Enter the account name, up to 20 characters. Tap the green check
mark when done. You can use lower case letters, upper case letters,
numerals and special characters for the account name. Allowed
special characters include:
l- hyphen
l_ dash
l' single quote
l@ at sign
l. Full stop
land optional description.
4. (Optional) Enter a description of the account, up to 200 characters.
5. Tap Enter (green check mark) when done. You can use the same
types of characters as for the account name.
6. Tap Active or Inactive, whichever is appropriate for this account.
7. Tap the checkbox for Make this my default Cost Account to make
this cost account automatically used for all Trackable Labels or
Shipping Labels.
8. Tap Apply.
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Printing postage on envelopes and charging the
cost to an account
You can print postage on an envelope and charge the printing postage
cost to an account.
Your device uses two separate postage accounts, one for shipping
labels and one for envelope printing. The funds for one cannot be used
for the other.
Sending a First-Class letter envelope
First class mail is an economical way to send mailpieces through the
USPS. You can send standard postcards, letters and large envelopes
and small packages up to 15.99 grams.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. If you have the accounting feature enabled, tap Account and select
an account.If your device's model number is 8H00 or 9H00 and if you
have only a single account, once you select that account the device
will remember that account the next time you start Envelope Printing
or Print on Envelopes.
3. Tap Class.
4. Tap Start Over to display a list of all the available classes.
5. Tap First-Class Retail Metered for a First-Class mail envelope.
6. Tap Letter.
7. Select any special services you wish to use.
8. Tap Apply.
9. Place the envelope on the scale. The weight appears in the weight
button on the screen.
10. Place the envelope or envelopes on the feed deck. Depending on the
SendPro C, SendPro+ model you have, feed the envelopes
manually or tap Start to feed the envelopes.
Note: If you have previously printed any envelopes, you may get a
message that transactions are being uploaded. Once the upload
completes, you see the message "Transaction upload status, Upload
success" with a check mark. Tap the check mark.
Adding an Envelope Printing or Print on
Envelopes account
Create accounts to record Envelope Printing or Print on Envelopes
usage by department.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. Tap Account.
3. Tap the Preferences icon in the upper right corner of the screen.
4. Tap Manage Accounts.
5. Tap Create new account.
6. Tap Create a new account for a new account.
7. Complete the required account name field. Account names can be
up to 75 characters long.
8. Complete the required code field. Assign a unique code to identify
each account. Codes help you locate accounts more easily.
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