Pitney Bowes SendPro C User manual

Shipping & Mailing
Postage Meters
SendPro C, SendPro+
Quick ReferenceGuide
Navigating the Home
Screen Creating a shipping
label
Printing Envelopes /
Creating an Account
Refilling Postage Installing an Ink
Cartridge
Presets and
advancing the date
Feeding envelopes Maintaining the
postage printer
Ink waste tank
maintenance
Pitney Bowes Support

Navigating the Home screen
The Home screen on the SendPro C Lite, SendPro C, SendPro+ machine provides the starting point for creating either a shipping label or printing
postage on an envelope.
Creating shipping labels or printing on envelopes
For general purpose envelopes and post cards, print postage by tapping Envelope Printing or Print on Envelopes. For important large envelopes or
packages using USPS, UPS®, or FedEx® start creating a shipping label by tapping Trackable Labels or Shipping Labels.
Note:Your device may have an earlier version of software where Create Shipping Labels is Trackable Labels and Printing on Envelopes is
Envelope Printing.
Using SendPro Apps
Tap on SendPro Apps to access to a variety of applications to support and enhance your device. For example, you can check for rates and
updates (Rates and Updates), get a history of shipping labels created (Shipping History), or check the status of your network connection (Network
Connection).
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You can also add your most frequently used apps to a list of favorites appearing along the bottom of the Home screen.
Getting help on your device
Tap Ask SendPro Care on the Home screen to get information and help for your device. This includes:
lView alerts.
lGet information about your device- your account number, serial number and model number.
lAny error messages on your device, like "Cover open" or "Low Funds".
lA list of the most popular searches.
lAccess to PDF operator guides.
The toolbar
The toolbar located at the top of the Home screen appears at the top of every screen within the Trackable Labels or Shipping Labels and
Envelope Printing or Print on Envelopes applications.
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This toolbar allows you to view and change settings and defaults values for your machine and the Trackable Labels or Shipping Labels and
Envelope Printing or Print on Envelopes applications.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or Envelope Printing or Print on Envelopes.
(3) You can also open the SendPro Care app by tapping on the question mark in the toolbar.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless
connection on or off. The icon here represents a wireless connection.
(5) Settings - View or change your machine and application settings. For your device, this includes adjusting the screen brightness, setting sound
notification levels, and viewing wireless or Ethernet connection information. For the Envelope Printing or Print on Envelopes this includes setting
the default postage refill amount, installing external scales and performing maintenance on the mail postage printer. For the Trackable Labels or
Shipping Labels this includes managing your carrier accounts and setting up your shipping label printer default values.
(6) Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro C, SendPro+ device.
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Creating a shipping label and a shipping label
account
You can create and print a shipping label and charge the postage costs
for that label to an account.
Your device uses two separate postage accounts, one for shipping
labels and one for envelope printing. The funds for one cannot be used
for the other.
Creating and printing a shipping label
Use Trackable Labels or Shipping Labels to get the best pricing, free
tracking, and detailed delivery history for USPS package services. You
can also send via UPS® or FedEx®. The packaging options and
benefits are almost identical.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. Tap the carrier you wish to use.
3. Verify that the sender address is correct. If not, tap on the Sender
field and select a new address.
4. If cost accounts are enabled, you must select an account. If an
account is already selected, verify that it is correct. To change or add
the account, tap the Cost Account field and select an account.
5. Tap Continue.
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6. Enter the recipient address manually, or tap the Address book icon
to select one from the address book.
7. Tap Continue.
8. Tap a package type.
9. Enter the dimensions and weight of the package:
lTap each dimension and enter a value. Tap the green check
mark when done.
lIf you have an attached scale, place the package on the scale
and tap the Weight button. Tap Scale and the weight appears.
Tap Apply.
lIf you do not have a scale, tap on the Weight button and enter
the weight, then tap Apply.
10. Tap Continue.
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11. Tap the service you wish to use.
12. To add additional services, tap Add additional services. If you are
not adding any extra services, go to step 14.
13. Select the desired services and tap Apply.
14. To print the label, tap Print.
15. On the Label Options screen, tap Format and select the printer
format.
16. (Optional)To print a sample label, tap Print Sample.
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17. Tap Print again and the label prints.
lIf prompted, enter the Sender and Recipient's phone number
(required for some services).
18. The carrier screen reappears.
Using cost accounts to charge back shipping label
postage costs
You can assign the costs for a shipping label to an account when you
create the label. In order to use cost accounts for label postage costs
you need to turn on the cost accounts feature.
1. Open the Cost Accounts screen:
lTap Cost Accounts in the application drawer at the bottom of
the Home screen, or,
lTap SendPro Apps on the Home screen, then tap Cost
Accounts.
2. Tap the Cost Account settings icon in the upper right corner of the
Cost Accounts screen.
If cost accounts are not enabled, you will see this screen.
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3. To enable, tap the slider next to Cost Account and slide it to the
right so that it turns blue.
lIf you wish to make sure every label is assigned an account, tap
in the check box for Require cost account for all shipments.
4. Tap Apply.
Once you turn cost accounts on, you will need to have at least 1 cost
account to print a shipping label
Adding a Trackable Labels or Shipping Labels cost
account
Create cost accounts to record Trackable Labels or Shipping Labels
usage by department.
1. Open the Cost Accounts screen:
lTap Cost Accounts in the application drawer at the bottom of
the Home screen, or,
lTap SendPro Apps on the Home screen, then tap Cost
Accounts.
2. Tap the plus sign +in the upper left corner of the Cost Accounts
screen.
3. Enter the account name, up to 20 characters. Tap the green check
mark when done. You can use lower case letters, upper case letters,
numerals and special characters for the account name. Allowed
special characters include:
l- hyphen
l_ dash
l' single quote
l@ at sign
l. Full stop
land optional description.
4. (Optional) Enter a description of the account, up to 200 characters.
5. Tap Enter (green check mark) when done. You can use the same
types of characters as for the account name.
6. Tap Active or Inactive, whichever is appropriate for this account.
7. Tap the checkbox for Make this my default Cost Account to make
this cost account automatically used for all Trackable Labels or
Shipping Labels.
8. Tap Apply.
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Printing postage on envelopes and charging the
cost to an account
You can print postage on an envelope and charge the printing postage
cost to an account.
Your device uses two separate postage accounts, one for shipping
labels and one for envelope printing. The funds for one cannot be used
for the other.
Sending a First-Class letter envelope
First class mail is an economical way to send mailpieces through the
USPS. You can send standard postcards, letters and large envelopes
and small packages up to 15.99 grams.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. If you have the accounting feature enabled, tap Account and select
an account.If your device's model number is 8H00 or 9H00 and if you
have only a single account, once you select that account the device
will remember that account the next time you start Envelope Printing
or Print on Envelopes.
3. Tap Class.
4. Tap Start Over to display a list of all the available classes.
5. Tap First-Class Retail Metered for a First-Class mail envelope.
6. Tap Letter.
7. Select any special services you wish to use.
8. Tap Apply.
9. Place the envelope on the scale. The weight appears in the weight
button on the screen.
10. Place the envelope or envelopes on the feed deck. Depending on the
SendPro C, SendPro+ model you have, feed the envelopes
manually or tap Start to feed the envelopes.
Note: If you have previously printed any envelopes, you may get a
message that transactions are being uploaded. Once the upload
completes, you see the message "Transaction upload status, Upload
success" with a check mark. Tap the check mark.
Adding an Envelope Printing or Print on
Envelopes account
Create accounts to record Envelope Printing or Print on Envelopes
usage by department.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. Tap Account.
3. Tap the Preferences icon in the upper right corner of the screen.
4. Tap Manage Accounts.
5. Tap Create new account.
6. Tap Create a new account for a new account.
7. Complete the required account name field. Account names can be
up to 75 characters long.
8. Complete the required code field. Assign a unique code to identify
each account. Codes help you locate accounts more easily.
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9. Complete any optional fields, such as:
lDescription - Enter a description of the account up to 150
characters.
lPassword - Tap Password to create a password for an
account.
oPasswords are case sensitive, can be alphanumeric, and
must be four characters in length. You must enter this
password to edit or feed mail against the account once
enabled.
10. Ensure you set the status to active.
11. Tap anywhere on the screen, but outside of the fields when
complete.
12. Tap OK to save. The name of the new account appears.
lTap Create New Account to create another account.
lTap Add a Sub Account to this account to add a sub account
to the account you just created.
lTap Done if you do not need to create any more accounts.
13. Press the back-arrow to return to the account list.
Refilling postage on your device
Your device uses two separate postage accounts, one for shipping
labels and one for envelope printing. The funds for one cannot be used
for the other.
Before you begin:
Make sure that your device is connected to the internet.
lIf you have a wired network connection, you will see the following
connection icon in the toolbar:
lIf you have a wireless connection, you will see the following
connection icon in the toolbar:
If you see a line through the connection icon, it means that you are not
connected and will not be able to refill your postage until you establish
a network connection.
Refilling envelope printing postage
To refill your envelope printing postage:
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. Tap Postage Balance.
3. Tap Refill Postage.
4. Enter the amount of postage you wish to add.
5. Tap Refill Mail Postage.
6. If you wish to view or print a receipt, tap View Receipt.
7. Tap Done.
8. Your updated postage balance is displayed on the Envelope Printing
or Print on Envelopes screen.
Refilling shipping label postage
To refill your shipping labels postage account:
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1. Tap Settings on the toolbar.
2. Scroll down to Shipping Refills.
3. Tap Shipping Refills.The shipping label postage refill screen
appears.
4. If you have enabled cost accounts for Trackable Labels or Shipping
Labels, you must select a cost account. Tap on the Select Cost
button and choose an account from the drop-down list.
5. Tap the Refill Postage button on the upper right corner of the
screen.
6. Use the numeric keypad hat appears to enter the amount you wish to
refill.
7. Tap Refill Postage. When complete the updated shipping label
postage amount appears.
8. Tap the Home icon in the upper right corner of the global toolbar to
return to the Home screen.
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Installing the ink cartridge
1. Tap Settings on the toolbar.
2. Scroll down and tap Mail Printer Maintenance.
3. Tap Install Ink.
4. Lift the cover. The ink cartridge moves to the front position.
5. Remove the ink cartridge, as shown below.
6. Insert the new ink cartridge and close the cover. The cartridge
repositions itself and the Mail Printer Maintenance screen re-
displays.
7. Perform a print test to ensure you get a good test print pattern.
Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney
Bowes cartridges can damage your device. If you need ink, order a
genuine Pitney Bowes replacement ink cartridge. When your
deviceshows the low ink warning an ink cartridge will be ordered for you
automatically, if you are enrolled in the AutoInk program. You can enable
AutoInk through My Account on the Pitney Bowes website.
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Using presets and advancing the date
Create presets to store a group of commonly-used settings. Presets
can store settings such as a postage class, an account and a graphic.
The maximum number of presets you can have is 21. This includes the
default preset.
Creating presets for printing postage
Create presets to store a group of commonly-used settings. Presets
can store settings such as a postage class, an account and a graphic.
The maximum number of presets you can have is 21. This includes the
default preset.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. Tap Class, select the class and any special services, messages or
graphics.
3. Verify the settings on the Envelope Printing or Print on Envelopes
screen.
4. Tap the star in the Preset box.
Important: You must modify something in the Envelope Printing or
Print on Envelopes screenfor the Preset star to appear.
5. Tap Save New Preset to save it. If you wish to save it and replace
the default setting, tap Replace Default Preset.
6. For a new preset, enter a name, then tap Save.
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Selecting a preset for printing postage
Select a preset to quickly select a commonly-used group of settings.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. Tap Preset.
3. Tap the preset you want to use, then tap Apply Preset.
The Envelope Printing or Print on Envelopes screen restores the default
preset values when you select a preset and do not use it within about
one minute. Turning your device off and on also restores the default
preset.
Advancing the date
Advance the date to print postage up to thirty days before you need to
send it.
1. Tap Envelope Printing or Print on Envelopes on the Home
screen.
2. Tap the date. The calendar is displayed.
3. Tap Tomorrow or Another Date, depending on the date you wish
to print.
4. When you see the future date highlighted on the calendar, tap
Apply.
5. Place the envelope or envelopes on the feed deck. Depending on the
SendPro C, SendPro+ model you have, feed the envelopes
manually or tap Start to feed the envelopes.
Important: The date on the postage should match the date when your
mail goes to the post office. Your device automatically advances the
printed date on the device stamp (as well as its internally held date)
when the device time reaches 5:00 PM. This time cannot be changed.
Preventing envelope feeding problems
Ensure you feed envelopes correctly to help prevent feeding problems.
Actions you can take to ensure that your envelopes feed correctly:
Feeding mail
1. For your first envelope, hold the far edge of the envelope against the
back wall of the feeder.
2. Slide the envelope into the feeder until you feel it touch the rollers.
You hear the motor begin. Do not release the envelope until the
feeder grabs it to pull it through the device.
3. You hear the motor continue to run for about 5 seconds once it prints
postage on the envelope on the first envelope.
4. Continue to feed envelopes, one at a time, simultaneously pressing
the edge of each envelope against the back wall of the feeder and
into the feeder until it touches the rollers.
lMake sure the envelopes fully exit the feeder and do not pile up
on the edge of the feeder.
lIf you are using a stacker, you may need to extend the stacker
tray so that the envelopes exit the feeder completely.
Hold the envelope against the back wall to avoid skews
If you don't hold the envelope against the back wall it can feed in
crooked or skewed. A skewed envelope can either exit the device with
no postage applied or cause a jam. The message Clear Paper Jam
appears. Funds may be deducted from the device. Even a minor skew
that may be difficult to see can cause a jam.
Preventive action
To prevent envelope feeding problems:
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lUse a can of non-flammable compressed air and blow on the feed
deck on the left side and work toward the transport deck on the right
side. Make sure to remove all the dust and debris.
Maintaining the printer for printing postage
To maintain the printing for printing postage on envelopes, first run a
print test.
Running a print test
Print a test pattern to see if the printhead is working properly or if you
have enough ink in the cartridge.
1. Tap Settings on the toolbar.
2. Scroll down and tap Envelope Printing or Print on Envelopes.
3. Tap Print Test Pattern.
4. Feed the envelope through the device when the message "Print a
Test Pattern?" appears.
5. Examine the pattern printed on the envelope:
lTap Done if the lines are unbroken and match the "Good" test
pattern shown on the display.
lTap Clean Print Nozzle if the test pattern has missing or
incomplete lines
nOnce the cleaning operation completes, you must print
another test pattern.
nIf this new pattern still has broken or missing lines, you may
need to replace the ink cartridge or clean or replace the
printhead.
nIf you see no improvement in print quality, do not repeat the
cleaning, as cleaning the print nozzles consumes ink.
Good Test Print
Bad Test Print
If you get a bad test print, try cleaning the print nozzles and if
necessary, the printhead.
Cleaning the print nozzles
If you get a bad test print pattern, clean your print nozzles to try to
correct the problem.
1. Tap Settings on the toolbar.
2. Scroll down to the Envelope Printer Settings section.
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3. Tap the Mail Printer Maintenance button.
4. Tap Clean Print Nozzle.
5. Once the cleaning operation completes, you are prompted to print
another test pattern. If the new pattern still has broken or missing
lines, you may need to replace the ink cartridge or printhead.
Cleaning the printhead
If you clean the print nozzle and you still get a bad test print pattern, try
cleaning the printhead
For information on how to clean the prinhead, refer to your SendPro C
operating guide which can be found on our support site. Using a
browser on your PC, go to
https://www.pitneybowes.com/content/pb/us/en/support/products/se
ndpro-c-7h00-8h00-8h05.html
Changing the ink waste pad
Your device catches excess ink in a waste tank with a disposable pad.
You will receive the following message at the top of the Envelope
Printing or Print on Envelopes screen approximately 30 days before the
ink waste tank becomes full:
"Ink waste pad is almost full. If you print often, replace it soon to avoid
ink overflow."
If the message is showing on the screen follow these
steps:
To purchase replacement waste pad
Tap Buy Pad. You will be directed to the Supplies app where you can
order a new pad right from the device.
To replace the pad
Before you replace the pad:
lMake sure you have a replacement waste pad available and you
have the instruction sheet that comes with the pad. The sheet
contains the reset code you will need in order to complete the
replacement process.
1. Tap Replace Pad.
2. The instructions for replacing the existing pad display on the screen.
3. Follow the steps in each screen. To advance from one screen to the
next, swipe to the left on the screen.
4. After you slide the waste tray with the new pad back in place, tap
Reset Ink Waste Counter to continue.
5. Use the keypad to enter the reset code.
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6. After you enter the code, the message "Your Ink Waste Pad is Ready
to Use" displays. If you do not see this message, or if you still get a
message that the waste tank is full, restart the device. If that fails to
clear the message, contact Pitney Bowes support.
If the message no longer appears on the screen follow
these steps:
If you need a replacement waste pad, use the Supplies app to purchase
the pad.
To replace the pad:
1. Tap the Settings icon in the toolbar.
2. Scroll down and tap Envelope Printer Maintenance.
3. Tap on Install Ink Waste Pad.
4. The instructions for replacing the existing pad display on the screen.
5. Follow the steps in each screen. To advance from one screen to the
next, swipe to the left on the screen.
6. After you slide the waste tray with the new pad back in place, tap
Reset Ink Waste Counter to continue.
7. Use the keypad to enter the reset code.
8. After you enter the code, the message "Your Ink Waste Pad is Ready
to Use" displays. If you do not see this message, or if you still get a
message that the waste tank is full, restart the device. If that fails to
clear the message, contact Pitney Bowes support.
Pitney Bowes Support
Visit our website at (copy the URLand paste it into a browser):
If you device's model number is:
8H00: Copy the following URLto your browser:
https://www.pitneybowes.com/content/pb/us/en/support/products/se
ndpro-c-7h00-8h00-8h05.html
Important: Customer service representatives are available Monday
through Friday, 8:00 AM - 8:00 PM EST.
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