Francotyp-postalia Postbase User manual

PostBase

Warning!

Information contained in this document is proprietary and the sole property of

Francotyp-Postalia.

This information is confidential and for internal use only. Any disclosure, transmittal or

reproduction to a third party will be procecuted. Francotyp-Postalia reserves the right to

take action, to the fullest extend allowed by law, against both the party discloses

Francotyp-Postalia's proprietary information and the party that recieves it.

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PostBase

pictogram legend:

The following notes only provides information. In most no error has occured.

Customer and Hotline may be able to solve the problem without a technical

visit.

Technician repair or service required. Check whether on-site visit or use of

bing-in service is required for the product in question.

To continue assessment Hotline or Second-Level-Support require

transmission of remote-diagnostics-data.

Note about the transmission of remote-diagnostic-data:

Whenever possible, the customer always should transmit machine remote-diagnostics-data a technican visit occurs Wherever the

Remote-diagnostics symbol appears in the following pages, transmission of the data is required for further analysis of the error message.

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00030000 Software error (init failed) internal information:

>> PCALC_ERROR << / >> INIT_FAILED <<

>> Initialization of the product calculation failed. <<

00030001 Postage rate table error internal information:

>> PCALC_ERROR << / >> LOAD_PROD_TABLES_FAILED <<

>> Loading the XML file containing the product tables failed. <<

00030002 Product calculation failed internal information:

>> PCALC_ERROR << / >> SET_ENVIRONMENT_FAILED <<

>> Initialization of the FM environment in the product calculation failed. <<

00030003 Product calculation could not be started. internal information:

>> PCALC_ERROR << / >> CALCULATE_PRODUCT_START_FAILED <<

>> Start of the product calculation failed. <<

00030004 Product calculation failed internal information:

>> PCALC_ERROR << / >> CALCULATE_PRODUCT_FAILED <<

>> The real product calculation failed. <<

00030005 Product calculation failed internal information:

>> PCALC_ERROR << / >> RESTORE_PROD_DESC_FAILED <<

>> Restore product description failed. <<

00030006 Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_MENU_SELECTION_FAILED <<

>> Performing next product calculation step after menu selection failed. <<

00030007 Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_ACTION_SHOW_MENU_FAILED <<

>> Update product calculation menu failed. <<

00030008 Product calculation failed internal information:

>> PCALC_ERROR << / >> PCALC_WEIGHT_CHANGED_FAILED <<

>> Product calculation with changed weight failed. <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00030009 Product calculation failed internal information:

>> PCALC_ERROR << / >> RM_UPDATE_PCALC_ITEMS_FAILED <<

>> Update of the product calculation related ready mode itmes failed. <<

0003000A Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_ACTION_REQUEST_VALUE_FAILED <<

>> Handle request value and performing next step of product calculation failed. <<

0003000B Product calculation failed internal information:

>> PCALC_ERROR << / >> CALCULATE_PRODUCT_BACK_FAILED <<

>> To go one calculation step back. <<

0003000C Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_NEXT_ACTION_FAILED <<

>> Handling the next action requested from the Pawn script failed. <<

0003000D Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_ACTION_SELECT_INDEX_FAILED <<

>> Handle request value and performing next step of product calculation failed. <<

0003000E Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_ACTION_SELECT_VALUE_FAILED <<

>> Handle request value and performing next step of product calculation failed. <<

0003000F Product calculation failed internal information:

>> PCALC_ERROR << / >> WRONG_RESULT_TYPE <<

>> Invalid type of the action result <<

00030010 Product calculation failed internal information:

>> PCALC_ERROR << / >> WRONG_DISPLAY_TYPE <<

>> Invalid type of the display object, neither text nor bitmap. <<

00030011 Product calculation failed internal information:

>> PCALC_ERROR << / >> WRONG_SELECTED_INDEX <<

>> Selected index is out of range <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00030012 Product calculation failed internal information:

>> PCALC_ERROR << / >> MEMKEY_INIT_FAILED <<

>> Initialization of the memory keys failed. <<

00030013 Product calculation failed internal information:

>> PCALC_ERROR << / >> PCALC_WITH_SELECTED_MEMORY_KEY_FAILED <<

>> Product calculation with the selected memory key failed. <<

00030014 Product calculation failed internal information:

>> PCALC_ERROR << / >> GET_ENVIRONMENT_FAILED <<

>> Get information of the FM environment to initialize the product calculation failed. <<

00030015 Product calculation failed internal information:

>> PCALC_ERROR << / >> NO_PRODUCT_AVAILABLE <<

>> LetterInfo has no product assigned. <<

00030016 Product calculation failed (wrong country) internal information:

>> PCALC_ERROR << / >> INVALID_COUNTRY_ISO_CODE <<

>> Occured if producttable-country-code and country-variant-code not the same <<

00030017 Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> WRONG_ZIP_CODE <<

>> The zip code stored in uPSD is to short or not present <<

00030018 Product calculation failed internal information:

>> PCALC_ERROR << / >> SET_PROPERTIES_FAILED <<

>> The environment properties could not be set <<

00030019 Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> INVALID_SOURCE_LOCATION <<

>> The source zip code does not match the psd zip code <<

0003001A Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> WRONG_DESTINATION_ZIPCODE <<

>> The destination zip code is invalid. Zone calculation is impossible. <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

0003001B Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> ZIP2ZONE_FAILED <<

>> Zone calculation failed. <<

0003001C Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> INVALID_ZIP2ZONE_DATA <<

>> The zip2zone database is invalid <<

0003001D Product calculation failed internal information:

>> PCALC_ERROR << / >> RM_UPDATE_MEM_KEYS_FAILED <<

>> Memory keys could not be updated. <<

0003001E Product calculation failed (Product table

missing) internal information:

>> PCALC_ERROR << / >> NO_PRODUCT_TABLE_FILE <<

>> File with product table data (*.bin) does not exist. <<

0003001F Product calculation failed internal information:

>> PCALC_ERROR << / >> NO_PAWN_FILE <<

>> File with pawn scripts (*.amx) does not exist. <<

00030020 Product calculation failed internal information:

>> PCALC_ERROR << / >> TOO_MUCH_MEMORY_KEYS <<

>> The number of memory keys received from the extern controller exceeds the size of the

persistent storage. <<

00030021 Product calculation failed internal information:

>> PCALC_ERROR << / >> DUPLICATE_MEMORY_KEY_INDICES <<

>> There are duplicate indices of the memory keys. <<

00030022 Product calculation failed internal information:

>> PCALC_ERROR << / >> WRONG_MEMORY_KEY_RATE_VERSION <<

>> The rate version of the memory key received from the extern controller is wrong. <<

00030023 Product calculation failed internal information:

>> PCALC_ERROR << / >> INVALID_MEMORY_KEY_INDEX <<

>> Memory key index does not match any memory key. <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00030024 Product calculation failed internal information:

>> PCALC_ERROR << / >> INVALID_MEMORY_KEY_PRODUCT_DESC <<

>> The product description of the selected memoy key is invalid. <<

00030025 Product calculation failed internal information:

>> PCALC_ERROR << / >> INVALID_PRODUCT_OF_MEMORY_KEY <<

>> The calculated product of the selected memoy key is invalid. <<

00030026 Product calculation failed internal information:

>> PCALC_ERROR << / >> SELECT_MEMORY_KEY_FAILED <<

>> Selection of a memory key failed. <<

00030027 Product calculation failed internal information:

>> PCALC_ERROR << / >> NO_MEMORY_KEY_AVAILABLE <<

>> No memory keys are available. <<

00030028 Product calculation failed internal information:

>> PCALC_ERROR << / >> VALIDATE_MEMORY_KEYS_FAILED <<

>> validation of the memory keys failed <<

00040000 >> OPERATION_ERROR << internal information:

>> OPERATION_ERROR << / >> READ_FAILED_MESSAGE_EMPTY <<

>> Parsing of a message requested more bytes than received <<

00040002 >> OPERATION_ERROR << internal information:

>> OPERATION_ERROR << / >> WRITE_FAILED_ALLOC_EXCEPTION <<

>> An allocation exception occured during message creation <<

00040003 >> OPERATION_ERROR << internal information:

>> OPERATION_ERROR << / >> MAX_MESSAGE_SIZE_EXCEEDED <<

>> Message size is larger than the processable maximum. <<

00040004 Invalid message from external program

received. internal information:

>> OPERATION_ERROR << / >> INVALID_MESSAGE_CONTENT <<

>> An error occured while parsing the message content. <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00060000 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> IODEVICE_READ_ERROR <<

>> The call of IODevice read function returns an error <<

00060001 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> IODEVICE_WRITE_ERROR <<

>> The call of IODevice write function returns an error <<

00060002 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> SET_RX_MODE_ERROR <<

>> The request to set the serial receive mode has failed <<

00060003 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> SET_TX_MODE_ERROR <<

>> The request to set the serial transmit mode has failed <<

00060004 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> CREATE_SIGNAL_ERROR <<

>> This error indicates that the creation of a signal object has failed <<

00060005 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> CREATE_MUTEX_ERROR <<

>> This error indicates that the creation of a mutex object has failed <<

00060006 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> START_TASK_ERROR <<

>> The start up of the serialDevice task has failed <<

00060007 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> REQUEST_RESOURCE_ERROR <<

>> The request of the IODevice object has failed <<

00060008 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> IODEVICE_READ_TIMEOUT_ERROR <<

>> The timeout of the read request has expired <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00060009 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> IODEVICE_WRITE_TIMEOUT_ERROR <<

>> The timeout of the write request has expired <<

00070000 Feeder: Sensor adjustment failed Sensor calibration failed. (Automatic Feeder = AF)

Please make sure that letter path is cleared and sensors are clean.

remarks to subcode 1:

AF software version < 21012.32.5 not used in

AF software version => 21012.32.5 used to point to the faulty sensor adjustment 0x00332211 :

Status LS3 LS2 LS1 ('01' means failure)

e.g. 00010100 =

00 = not used / 01 = LS3 error / 01 = LS2 error / 00 = LS1 = ok

LS3 and LS2 show an error and can not be adjusted. Please check sensors.

00070001 Feeder: Endcoder test failed No feedback from Encoder during encoder test of separation motor.

00070002 Feeder: Endcoder test failed The result returned from the encoder test of the separation motor is incorrect.

00070003 Feeder: Endcoder test failed The result returned from the encoder test of the transport motor is incorrect.

00070004 Feeder: Endcoder test failed No feedback from Encoder during encoder test of transport motor.

00070005 Feeder: Endcoder test failed No feedback from Encoder during transport motor speed control..

00070006 Feeder: Endcoder test failed internal information:

>> FEEDER_ERROR << / >> TRANSPORT_ENCODER_FEEDBACK_MISSING <<

>> During transport motor speed control there is no encoder feedback. <<

00070007 Feeder: Letter jam! Please clear the transport

path. internal information:

>> FEEDER_ERROR << / >> PAPER_JAM <<

>> Paper jam detected by letter transport <<

00070009 Feeder: Sensor adjustment failed The sensor calibration can not be performed.

Please make sure that the drive letter is free, and no scraps of paper blocking the sensors.

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

0007000D Feeder: Sensor adjustmen failed Normal feeding not possible because of blocked sensors.

Please clear paper path and restart machine.

0007000E Feeder: The hood of the automatic feeder is

open. Please close. The hood of the automatic feeder is open.

Please close.

0007000F Feeder: Unacceptable letter size Unacceptable letter size.

Letter is shorter than allowed (140mm). This is not allowed.

00070010 Feeder: Envelope seal flap not found The letter flap could not be found in SEAL mode.

00070011 Feeder: Could not feed the letters Could not feed the required number of letters.

00070012 Feeder: Mode change not allowed It is not allowed to change the seal mode during mail processing

00070013 Feeder: Ccommunication error CAN bus communication error has occurred.

Please verify that the connection (cable) is done right. (Screwed cable)

00070014 Feeder: Could not feed the letters A start command received while no letters were available.

Please insert letters correctly in the feeder.

00070015 Feeder: Encoder test failed A letter covers the area of the transport motor; Encoder test is not allowed.

Please clear letter path.

00070016 Feeder: Encoder test failed A letter covers the area of the separation motor; Encoder test is not allowed.

Please clean the area of the separation motor.

0007001B Feeder: Encoder test failed No feedback from encoder during test of separation motor.

0007001C Feeder: Endcoder test failed No feedback from encoder during test of separation motor.

0007001D Feeder: Encoder test failed No feedback from encoder during test of separation motor.

0007001E Feeder: Encoder test failed No feedback from encoder during test of separation motor.

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

0007001F Feeder: Ccommunication error The velocity set-up byPostBase franking machine does not match with the required velocity of

the PostBase feeder.

00070020 Feeder: Unacceptable letter size Letter length more than allowed by the current processing(postcards, normal letters, thick

letters) mode.

Please take care of the letter specification printed in owner manual.

00070021 Feeder: Error internal information:

>> FEEDER_ERROR << / >> LOW_LEVEL_STORAGE_PARAMETER_ERROR <<

>> INTERNAL ERROR: Format of data does not match requirement (Usually a programming

error: The data to be written are too long.) <<

00070022 Feeder: Error internal information:

>> FEEDER_ERROR << / >> LOW_LEVEL_STORAGE_SLOT_NOT_WRITABLE <<

>> INTERNAL ERROR: Attempt to write into a slot that is not setup to be written. (Usually a

programming error: The slot to write to is not defined for holding data.) <<

00070023 Feeder: Error internal information:

>> FEEDER_ERROR << / >> LOW_LEVEL_STORAGE_SLOT_NO_VALID_CRC <<

>> Slot has not been written with a valid crc. (Usual reason: An attempt was made to read data

from a slot that hjas never been written something to.) <<

00070024 Feeder: Error internal information:

>> FEEDER_ERROR << / >> LOW_LEVEL_STORAGE_DATA_SIZE_ERROR <<

>> INTERNAL ERROR: Required amount of data too much. (Usually a programming error: The

number of bytes to be read from a slot is larger than the number of bytes a slot can contain.) <<

00070025 Feeder: Error internal information:

>> FEEDER_ERROR << / >> LOW_LEVEL_STORAGE_SLOT_NUMBER_OUT_OF_RANGE

>> INTERNAL ERROR: Requested slot number is out of valid range.(Usually a programming

error: The slot to write or read does not even exist.) <<

00070026 communication error feeder Communication to feeder was interrupted.

Please restart the system.

00070027 Communication Error Internal error of the FM (CAN Protocol)

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00070028 >> FEEDER_ERROR << internal information:

>> FEEDER_ERROR << / >> NOT_ENOUGH_MEMORY_FOR_UPDATE <<

>> Internal error of the FM <<

00070029 Flap Sensor The flap sensor is blocked.

Please clear flap sensor.

0007002A Flap Sensor The flap sensor could not be adjusted (possibly blocked)

Please clean the flap sensor.

0007002B Feeder: Error internal information:

>> FEEDER_ERROR << / >> CAN_CMD_ERROR <<

>> Internal error of the FM (CAN Command) (Nothing to do for a customer) <<

0007002C Feeder: Error internal information:

>> FEEDER_ERROR << / >> SENSOR_DATA_FORMAT_ERROR <<

>> Format of data does not match requirement (internal error) <<

00080000 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> IOPROXY_INIT_FAILED <<

>> The MicroPSD IO Proxy could not initialized <<

00080001 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> READ_SYSTEMTIME_FAILED <<

>> Error during read system time from micro psd <<

00080002 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> SECURITYDEVICE_INIT_ERROR <<

>> The security device could not initialized <<

00080003 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> CLOSE_SERVICE_ERROR <<

>> Error during closing micro psd service <<

00080004 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> WALLCLOCK_SET_ERROR <<

>> System time could not be set <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00080005 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> DATE_PARSE_ERROR <<

>> Micro psd time could not parsed to system time <<

00080006 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> LOGOFF_ERROR <<

>> Error during log off from micro psd <<

00080007 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> INVALID_STATUS_ITEM_COUNT <<

>> MicroPSD returns invalid count of status items <<

00080008 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> NO_PROXY <<

>> Get micro psd proxy failed <<

00080009 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> SOFTWARE_TYPE_SET_ERROR <<

>> software type set error <<

0008000A PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> UPDATE_SECURITYDEVICE_INFO_ERROR <<

>> Error during update security device info structure <<

0008000B PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> SOFTWARE_VERSION_SET_ERROR <<

>> software version set error <<

0008000C PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> PSD_REGISTER_SET_ERROR <<

>> <<

0008000D PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> INVALID_POSTAL_REGISTER <<

>> <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

0008000E PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> INVALID_RATE_VERSION <<

>> The rate version is greater than 256. <<

0008000F PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> NO_VALID_PRODUCT_AVAILABLE <<

>> The current Productdescription is not in complete state <<

00080010 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> CREATION_ERROR <<

>> Error during creation process occured. <<

00080011 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> INVALID_SOFTWARE_ID <<

>> Invalid size of the software id. <<

00080012 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> INVALID_REPLY_DATE <<

>> Mailing date is not allowed for reply <<

00080013 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> INVALID_MAX_DATE_AHEAD <<

>> Validity date is invalid. <<

00080014 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> PSD_POSTMORTEM_WRITE_ERROR <<

>> Postmortem data could not be writen to SD card <<

00080015 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> PSD_POSTMORTEM_GET_ERROR <<

>> Postmortem data could not read from uPSD <<

00080016 PSD: Internal error internal information:

>> MICRO_PSD_ACTION_ERROR << / >> INVALID_STATUS_ITEM_CONTENT <<

>> Status item content could not parsed <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00090000 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> I2C_COMMUNICATION <<

>> No I2C bus communication <<

00090001 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_MEMORY_CRC <<

>> Error crc calculation after reading scale memory section <<

00090002 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_MEMORY_WRITE <<

>> Error writing scale memory section <<

00090003 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_MEMORY_READ <<

>> Error reading scale memory section <<

00090004 Error during calibration. internal information:

>> INTERNAL_SCALE_ERROR << / >> CALIBRATION_FAILED <<

>> The calibration failed <<

00090005 Too heavy! Load outside the permissible

range of the scale. Please remove the load. internal information:

>> INTERNAL_SCALE_ERROR << / >> WEIGHT_OUT_OF_RANGE <<

>> Weight is out of range (normal mode: 3100g, service mode: 5100g <<

00090006 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_NOT_EXPECTED <<

>> Scale not expected <<

00090007 Zeroing of scale failed. internal information:

>> INTERNAL_SCALE_ERROR << / >> TARE_FAILED <<

>> The calibration failed <<

00090008 Calibration values outside the limits. internal information:

>> INTERNAL_SCALE_ERROR << / >> CALIBRATION_VALUES_INVALID <<

>> invalid calibration values <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00090009 Scale, gravitation not available internal information:

>> INTERNAL_SCALE_ERROR << / >> LOCAL_GRAVITATION_NOT_SET <<

>> local gravitation not set <<

0009000A Scale not available internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_NOT_AVAILABLE <<

>> scale not available <<

0009000B Communications error with the scale. INTERNAL_SCALE_ERROR - MEASUREMENT_TIMEOUT

0009000C Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_ADC_CONFIG <<

>> scale ADC configuration failed <<

0009000D Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_NOT_TARED <<

>> scale not tared <<

0009000E Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_ITEM_ID_UNKNOWN <<

>> scale info item ID unknown <<

0009000F Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SET_WEIGHING_MODE_FAILED <<

>> Set weighing mode to the IO device scale failed. <<

00090010 Scale, gravitation not available Gravity setting can not be done. Please try again by performing ' REMOTE Service '.

If error continous, please contact your local service organisation to verifiy repository setting

The machine uses the default value. Update via 'Teleset' or 'Remote Service' value can be done

by customer later.

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00090011 Communications error with the scale. There can be no communication established to internal scale..

The following may cause this:

1) cable for the internal balance is not correctly plugged

a) on the main board

b.) on the scale module

2) cable between scale and main board is broken

3) load cell (- module) failed

00090012 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> DISABLE_WEIGHING_FAILED <<

>> Disable weighing of the IO device scale failed. <<

00090013 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> SCALE_NOT_READY <<

>> Internal scale was not detected. <<

00090014 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> TARE_INITIAL_FAILED <<

>> Initial scale taring was not successfully. Taring is required before weighing can be enabled.

00090015 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> GET_GRAVITY_FAILED <<

>> Get gravity from the register of the IO device scale failed. <<

00090016 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> GET_TARE_STATE_FAILED <<

>> Get resulting taring state from the register of the IO device scale failed. <<

00090017 Communications error with the scale. INTERNAL_SCALE_ERROR - GET_WEIGHING_MODE_FAILED

00090018 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> GET_ITEM_FAILED <<

>> Get scale item information failed. <<

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00090019 Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> FIRST_INIT_STEP_FAILED <<

>> First initialization step, wait for scale being ready, failed. <<

0009001A Communications error with the scale. internal information:

>> INTERNAL_SCALE_ERROR << / >> WRITE_FAILED <<

>> Write register and wait failed. <<

000A0000 Letter Feed Error No transport encoder feedback detected.

000A0001 Letter Feed Error The sensors in the letter path could not be adjusted.

Please clean letter path and start the transport again.

000A0006 Unacceptable letter size/weight. The length of the current letter was too large. This suggests a jam.

Please check letter path.

000A0007 Letter jam! Please clear the transport path. A letter jam has been detected by the meter or the periphery.

Please clear the transport and restart.

000A0009 Letter Feed Error Invalid letter sensor sequence (unexpected gap open or close etc)

Possible cause, incorrect letter transport eg crooked letter.

Please clean letter path. Restart the letter transport.

If error persists, call service.

000A000C Letter separation too small. The gap between two letters was too small.

000A000D Letter Feed Error FM sensors (letter path) are blocked after a transportation error or a paper jam.

Please restart the letter transport. If error persists, call service.

000A0016 Letter Feed Error The transport was stopped due to a timeout (typically the periphery did not respond in time).

000A001B Drawer is open A function cannot be successful executed because the drawer is (still) open.

Please close the drawer.

000A001C Print Image Error At the intended print start position, printing could not be started because the print image was not

ready yet.

page: 18 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

diagnostic

code subcode1

subcode2 diagnostic message information remedy

000A001D Print Image Error At the intended print start position, the printing task is still busy with the former imprint.

000A001E Print Image Error The print start has been rejected because the imprint would start behind the printable area

000A001F Feeder: Could not feed the letters Separation of envelopes is nop possible.

Please verify the batch you want to perform.

000A0020 Endcoder test failed No feedback from Encoder during encoder test.

Please check the encoder and the associated cabling.

000A0021 Encoder Test failed

LT_ERROR # Incorrect feedback from

encoder during encoder test. #

ENCODER_TEST_NO_FEEDBACK #

The result returned from the encoder is incorrect.

(Pulse number, - length)

000A0022 Endcoder test failed During the encoder test the measured motor current is 0.

This indicates that the motor is not working

000A0023 Endcoder test failed The encoder test was skipped.

The letter sensors were not free or the safety switch was open.

Please clear letter path and verify that drawer is mounted correct.

000A0024 Endcoder Test failed Timeout while waiting for the encoder feedback during the sampling part of the test

000B0000 >> PEN_ERROR << internal information:

>> PEN_ERROR << / >> PE_ILLEGAL_OPERATION <<

>> internal error: wrong call to get temperature <<

000B0005 >> PEN_ERROR << internal information:

>> PEN_ERROR << / >> PE_PEN_COMMUNICATION_FAILED <<

>> pen data transfer from host to hp-board failed <<

000B0006 >> PEN_ERROR << internal information:

>> PEN_ERROR << / >> PE_PDB_RESET_FAILED <<

>> pen driver reset failed <<

page: 19 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

diagnostic

code subcode1

subcode2 diagnostic message information remedy

000b0007 PBD-PCB voltage is faulty PEN-PCB voltage cannot be turned on.

Customer remedies:

Turn machine OFF/ON. Check whether error recurs.

Technician remedies:

1.) Clean cartridge contacts and start the function " Change Cartridges"

2.) Check main board-PEN-PCB cable whether damaged. Replace if necessary.

3.) Replace PEN-PCB.

000B0008 >> PEN_ERROR << internal information:

>> PEN_ERROR << / >> PE_POLY_SWITCH_VBB_DOWN <<

>> hardware failure pendriver on power on print voltage <<

000B0009 Cartridge temperarture exceeds limits for

calibration. Please wait until ink reaches

room temperature.

internal information:

>> PEN_ERROR << / >> PE_PEN0_CALIBRATION_ERROR <<

>> pen 0 needs calibration <<

000B000A Cartridge temperarture exceeds limits for

calibration. Please wait until ink reaches

room temperature.

internal information:

>> PEN_ERROR << / >> PE_PEN1_CALIBRATION_ERROR <<

>> pen 1 needs calibration <<

000B000B >> PEN_ERROR << internal information:

>> PEN_ERROR << / >> PE_GET_AMBIENT_TEMP_FAILED <<

>> ambient temperature sensor failed <<

000B000C >> PEN_ERROR << internal information:

>> PEN_ERROR << / >> PE_ILLEGAL_SPIT_PARAMS <<

>> pen driver splashing parameters are illegal (frequency wrong) <<

000B000D >> PEN_ERROR << internal information:

>> PEN_ERROR << / >> PE_ILLEGAL_WARMING_PARAMS <<

>> pen driver pulse warming parameters are illegal (frequency wrong) <<

page: 20 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

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