Francotyp-postalia Postbase User manual

PostBase

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Information contained in this document is proprietary and the sole property of

Francotyp-Postalia.

This information is confidential and for internal use only. Any disclosure, transmittal or

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take action, to the fullest extend allowed by law, against both the party discloses

Francotyp-Postalia's proprietary information and the party that recieves it.

page: 1 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

PostBase

pictogram legend:

The following notes only provides information. In most no error has occured.

Customer and Hotline may be able to solve the problem without a technical

visit.

Technician repair or service required. Check whether on-site visit or use of

bing-in service is required for the product in question.

To continue assessment Hotline or Second-Level-Support require

transmission of remote-diagnostics-data.

Note about the transmission of remote-diagnostic-data:

Whenever possible, the customer always should transmit machine remote-diagnostics-data a technican visit occurs Wherever the

Remote-diagnostics symbol appears in the following pages, transmission of the data is required for further analysis of the error message.

page: 2 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

diagnostic

code subcode1

subcode2 diagnostic message information remedy

00030000 Software error (init failed) internal information:

>> PCALC_ERROR << / >> INIT_FAILED <<

>> Initialization of the product calculation failed. <<

00030001 Postage rate table error internal information:

>> PCALC_ERROR << / >> LOAD_PROD_TABLES_FAILED <<

>> Loading the XML file containing the product tables failed. <<

00030002 Product calculation failed internal information:

>> PCALC_ERROR << / >> SET_ENVIRONMENT_FAILED <<

>> Initialization of the FM environment in the product calculation failed. <<

00030003 Product calculation could not be started. internal information:

>> PCALC_ERROR << / >> CALCULATE_PRODUCT_START_FAILED <<

>> Start of the product calculation failed. <<

00030004 Product calculation failed internal information:

>> PCALC_ERROR << / >> CALCULATE_PRODUCT_FAILED <<

>> The real product calculation failed. <<

00030005 Product calculation failed internal information:

>> PCALC_ERROR << / >> RESTORE_PROD_DESC_FAILED <<

>> Restore product description failed. <<

00030006 Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_MENU_SELECTION_FAILED <<

>> Performing next product calculation step after menu selection failed. <<

00030007 Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_ACTION_SHOW_MENU_FAILED <<

>> Update product calculation menu failed. <<

00030008 Product calculation failed internal information:

>> PCALC_ERROR << / >> PCALC_WEIGHT_CHANGED_FAILED <<

>> Product calculation with changed weight failed. <<

page: 3 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

diagnostic

code subcode1

subcode2 diagnostic message information remedy

00030009 Product calculation failed internal information:

>> PCALC_ERROR << / >> RM_UPDATE_PCALC_ITEMS_FAILED <<

>> Update of the product calculation related ready mode itmes failed. <<

0003000A Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_ACTION_REQUEST_VALUE_FAILED <<

>> Handle request value and performing next step of product calculation failed. <<

0003000B Product calculation failed internal information:

>> PCALC_ERROR << / >> CALCULATE_PRODUCT_BACK_FAILED <<

>> To go one calculation step back. <<

0003000C Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_NEXT_ACTION_FAILED <<

>> Handling the next action requested from the Pawn script failed. <<

0003000D Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_ACTION_SELECT_INDEX_FAILED <<

>> Handle request value and performing next step of product calculation failed. <<

0003000E Product calculation failed internal information:

>> PCALC_ERROR << / >> HANDLE_ACTION_SELECT_VALUE_FAILED <<

>> Handle request value and performing next step of product calculation failed. <<

0003000F Product calculation failed internal information:

>> PCALC_ERROR << / >> WRONG_RESULT_TYPE <<

>> Invalid type of the action result <<

00030010 Product calculation failed internal information:

>> PCALC_ERROR << / >> WRONG_DISPLAY_TYPE <<

>> Invalid type of the display object, neither text nor bitmap. <<

00030011 Product calculation failed internal information:

>> PCALC_ERROR << / >> WRONG_SELECTED_INDEX <<

>> Selected index is out of range <<

page: 4 / 81 ISS international service support, email: [email protected]

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00030012 Product calculation failed internal information:

>> PCALC_ERROR << / >> MEMKEY_INIT_FAILED <<

>> Initialization of the memory keys failed. <<

00030013 Product calculation failed internal information:

>> PCALC_ERROR << / >> PCALC_WITH_SELECTED_MEMORY_KEY_FAILED <<

>> Product calculation with the selected memory key failed. <<

00030014 Product calculation failed internal information:

>> PCALC_ERROR << / >> GET_ENVIRONMENT_FAILED <<

>> Get information of the FM environment to initialize the product calculation failed. <<

00030015 Product calculation failed internal information:

>> PCALC_ERROR << / >> NO_PRODUCT_AVAILABLE <<

>> LetterInfo has no product assigned. <<

00030016 Product calculation failed (wrong country) internal information:

>> PCALC_ERROR << / >> INVALID_COUNTRY_ISO_CODE <<

>> Occured if producttable-country-code and country-variant-code not the same <<

00030017 Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> WRONG_ZIP_CODE <<

>> The zip code stored in uPSD is to short or not present <<

00030018 Product calculation failed internal information:

>> PCALC_ERROR << / >> SET_PROPERTIES_FAILED <<

>> The environment properties could not be set <<

00030019 Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> INVALID_SOURCE_LOCATION <<

>> The source zip code does not match the psd zip code <<

0003001A Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> WRONG_DESTINATION_ZIPCODE <<

>> The destination zip code is invalid. Zone calculation is impossible. <<

page: 5 / 81 ISS international service support, email: [email protected]

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

0003001B Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> ZIP2ZONE_FAILED <<

>> Zone calculation failed. <<

0003001C Product calculation failed (wrong Zip-Code) internal information:

>> PCALC_ERROR << / >> INVALID_ZIP2ZONE_DATA <<

>> The zip2zone database is invalid <<

0003001D Product calculation failed internal information:

>> PCALC_ERROR << / >> RM_UPDATE_MEM_KEYS_FAILED <<

>> Memory keys could not be updated. <<

0003001E Product calculation failed (Product table

missing) internal information:

>> PCALC_ERROR << / >> NO_PRODUCT_TABLE_FILE <<

>> File with product table data (*.bin) does not exist. <<

0003001F Product calculation failed internal information:

>> PCALC_ERROR << / >> NO_PAWN_FILE <<

>> File with pawn scripts (*.amx) does not exist. <<

00030020 Product calculation failed internal information:

>> PCALC_ERROR << / >> TOO_MUCH_MEMORY_KEYS <<

>> The number of memory keys received from the extern controller exceeds the size of the

persistent storage. <<

00030021 Product calculation failed internal information:

>> PCALC_ERROR << / >> DUPLICATE_MEMORY_KEY_INDICES <<

>> There are duplicate indices of the memory keys. <<

00030022 Product calculation failed internal information:

>> PCALC_ERROR << / >> WRONG_MEMORY_KEY_RATE_VERSION <<

>> The rate version of the memory key received from the extern controller is wrong. <<

00030023 Product calculation failed internal information:

>> PCALC_ERROR << / >> INVALID_MEMORY_KEY_INDEX <<

>> Memory key index does not match any memory key. <<

page: 6 / 81 ISS international service support, email: [email protected]

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diagnostic

code subcode1

subcode2 diagnostic message information remedy

00030024 Product calculation failed internal information:

>> PCALC_ERROR << / >> INVALID_MEMORY_KEY_PRODUCT_DESC <<

>> The product description of the selected memoy key is invalid. <<

00030025 Product calculation failed internal information:

>> PCALC_ERROR << / >> INVALID_PRODUCT_OF_MEMORY_KEY <<

>> The calculated product of the selected memoy key is invalid. <<

00030026 Product calculation failed internal information:

>> PCALC_ERROR << / >> SELECT_MEMORY_KEY_FAILED <<

>> Selection of a memory key failed. <<

00030027 Product calculation failed internal information:

>> PCALC_ERROR << / >> NO_MEMORY_KEY_AVAILABLE <<

>> No memory keys are available. <<

00030028 Product calculation failed internal information:

>> PCALC_ERROR << / >> VALIDATE_MEMORY_KEYS_FAILED <<

>> validation of the memory keys failed <<

00040000 >> OPERATION_ERROR << internal information:

>> OPERATION_ERROR << / >> READ_FAILED_MESSAGE_EMPTY <<

>> Parsing of a message requested more bytes than received <<

00040002 >> OPERATION_ERROR << internal information:

>> OPERATION_ERROR << / >> WRITE_FAILED_ALLOC_EXCEPTION <<

>> An allocation exception occured during message creation <<

00040003 >> OPERATION_ERROR << internal information:

>> OPERATION_ERROR << / >> MAX_MESSAGE_SIZE_EXCEEDED <<

>> Message size is larger than the processable maximum. <<

00040004 Invalid message from external program

received. internal information:

>> OPERATION_ERROR << / >> INVALID_MESSAGE_CONTENT <<

>> An error occured while parsing the message content. <<

page: 7 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

diagnostic

code subcode1

subcode2 diagnostic message information remedy

00060000 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> IODEVICE_READ_ERROR <<

>> The call of IODevice read function returns an error <<

00060001 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> IODEVICE_WRITE_ERROR <<

>> The call of IODevice write function returns an error <<

00060002 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> SET_RX_MODE_ERROR <<

>> The request to set the serial receive mode has failed <<

00060003 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> SET_TX_MODE_ERROR <<

>> The request to set the serial transmit mode has failed <<

00060004 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> CREATE_SIGNAL_ERROR <<

>> This error indicates that the creation of a signal object has failed <<

00060005 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> CREATE_MUTEX_ERROR <<

>> This error indicates that the creation of a mutex object has failed <<

00060006 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> START_TASK_ERROR <<

>> The start up of the serialDevice task has failed <<

00060007 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> REQUEST_RESOURCE_ERROR <<

>> The request of the IODevice object has failed <<

00060008 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> IODEVICE_READ_TIMEOUT_ERROR <<

>> The timeout of the read request has expired <<

page: 8 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

diagnostic

code subcode1

subcode2 diagnostic message information remedy

00060009 >> SERIAL_DEVICE_ERROR << internal information:

>> SERIAL_DEVICE_ERROR << / >> IODEVICE_WRITE_TIMEOUT_ERROR <<

>> The timeout of the write request has expired <<

00070000 Feeder: Sensor adjustment failed Sensor calibration failed. (Automatic Feeder = AF)

Please make sure that letter path is cleared and sensors are clean.

remarks to subcode 1:

AF software version < 21012.32.5 not used in

AF software version => 21012.32.5 used to point to the faulty sensor adjustment 0x00332211 :

Status LS3 LS2 LS1 ('01' means failure)

e.g. 00010100 =

00 = not used / 01 = LS3 error / 01 = LS2 error / 00 = LS1 = ok

LS3 and LS2 show an error and can not be adjusted. Please check sensors.

00070001 Feeder: Endcoder test failed No feedback from Encoder during encoder test of separation motor.

00070002 Feeder: Endcoder test failed The result returned from the encoder test of the separation motor is incorrect.

00070003 Feeder: Endcoder test failed The result returned from the encoder test of the transport motor is incorrect.

00070004 Feeder: Endcoder test failed No feedback from Encoder during encoder test of transport motor.

00070005 Feeder: Endcoder test failed No feedback from Encoder during transport motor speed control..

00070006 Feeder: Endcoder test failed internal information:

>> FEEDER_ERROR << / >> TRANSPORT_ENCODER_FEEDBACK_MISSING <<

>> During transport motor speed control there is no encoder feedback. <<

00070007 Feeder: Letter jam! Please clear the transport

path. internal information:

>> FEEDER_ERROR << / >> PAPER_JAM <<

>> Paper jam detected by letter transport <<

00070009 Feeder: Sensor adjustment failed The sensor calibration can not be performed.

Please make sure that the drive letter is free, and no scraps of paper blocking the sensors.

page: 9 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

diagnostic

code subcode1

subcode2 diagnostic message information remedy

0007000D Feeder: Sensor adjustmen failed Normal feeding not possible because of blocked sensors.

Please clear paper path and restart machine.

0007000E Feeder: The hood of the automatic feeder is

open. Please close. The hood of the automatic feeder is open.

Please close.

0007000F Feeder: Unacceptable letter size Unacceptable letter size.

Letter is shorter than allowed (140mm). This is not allowed.

00070010 Feeder: Envelope seal flap not found The letter flap could not be found in SEAL mode.

00070011 Feeder: Could not feed the letters Could not feed the required number of letters.

00070012 Feeder: Mode change not allowed It is not allowed to change the seal mode during mail processing

00070013 Feeder: Ccommunication error CAN bus communication error has occurred.

Please verify that the connection (cable) is done right. (Screwed cable)

00070014 Feeder: Could not feed the letters A start command received while no letters were available.

Please insert letters correctly in the feeder.

00070015 Feeder: Encoder test failed A letter covers the area of the transport motor; Encoder test is not allowed.

Please clear letter path.

00070016 Feeder: Encoder test failed A letter covers the area of the separation motor; Encoder test is not allowed.

Please clean the area of the separation motor.

0007001B Feeder: Encoder test failed No feedback from encoder during test of separation motor.

0007001C Feeder: Endcoder test failed No feedback from encoder during test of separation motor.

0007001D Feeder: Encoder test failed No feedback from encoder during test of separation motor.

0007001E Feeder: Encoder test failed No feedback from encoder during test of separation motor.

page: 10 / 81 ISS international service support, email: [email protected]

create: 01/24/2014 18:27:16 (C) Francotyp-Postalia PostBase

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