Frontier MiVoice 6930 User manual

Basic call handling
Making a call
1. Lift the handset or press the key, and
dial the number.
2. Press the Line programmable key and dial
the number.
Ending a call
Place the handset back in its cradle, press the End Call softkey, or
press the key.
Answering a call
key for handsfree operation.
key twice to call the last dialed number
Lift the handset or press the
Redialing
Press the Redial softkey once or as
the displayed on the Home screen
or
Press the key once to access the Call History application with a list of
recently dialed numbers. Use the up and down navigation keys to scroll through
the entries and either press the Select button or Dial softkey to redial the
selected number.
Muting
Press the key while on an active call to mute the microphone for your ,
key again to unmute the audio.
headset, or speaker. Press the
Holding and resuming
key. A (hold) icon flashes on the 1. To place an active call on hold, press
the respective Line key.
2. To resume the call, press the key again or press the respective Line key.
Note: For details on all the available features and options, refer to the Mitel MiVoice
6920 IP Phone User Guide.
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MiVoice 6930 IP Phone
Getting started
Copyright © 2019 Frontier Business. All rights reserved. 01
Contacts
Voicemail
Settings
Provides
services and
options that
allow you to
customize
your phone
Volume
The headset port is for headset use only. Plugging
any other devices into this port may cause
damage to the phone and will void your warranty.
Mute
Redial
Goodbye
Hold
Ends active calls
Mutes/unmutes
Displays Call
Places an active
call on hold or
Displays
a list of your
contacts
Adjusts the
volume of
the ringer,
handset,
speaker,
and headset
Provides
Softkeys
Five state-sensitive
softkeys
service
your voicemail
access to
Programmable Keys
Up to 72 programmable keys,
a maximum of 12 programmable
keys per page
and used for
exiting menus
Call History
Displays a list of
missed, outgoing
and received
calls as well as
My Mobile and
Missed calls
History with a list
of outgoing calls
all outgoing audio
on headset,
handset or
speaker
Speaker/Headset
Toggles the phone’s audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port. See the Mitel
MiVoice 6930 IP Phone Installation Guide for more
details
Warning!
resumes a call
from hold
Navigation/Select
Multi-directional
navigation keys are used
to navigate through
phone menu. Press the
center button to select
menu options and
perform various actions
On the Home screen,
the left and right
navigation keys can be
used to access the
additional pages of
programmable keys

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User Interface (UI) overview
Home screen
The Home (default) screen is displayed when the phone is in the idle state. The
Home screen displays status indicators, user directory number, avatar, last
dialed number, time, date and list of programmable softkeys.
Call screen
When on an active call, caller’s avatar, name, number and call duration timer
is displayed. The context-sensitive softkeys are updated with a pplicable call
handling features.
Applications
Contacts
The Contacts application stores personal phone book and directory. The Mitel
MiVoice 6920 IP Phone supports a localized Personal directory as well as
enhanced functionality allowing for interoperability with LDAP (corporate)
directories.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Navigate to the respective contacts folder and scroll through the contacts
by using the navigation keys
or 
Enter characters using the keypad and press the Search softkey to use
the search feature.
3. When the applicable contact is highlighted, press the Select button or Dial
softkey to place a call using the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for
example, a mobile number), press the right navigation key, highlight the
phone number you want to call using the up or down navigation keys, and
press the Select button or Dial softkey.
Copyright © 2019 Frontier Business. All rights reserved. 02
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Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional entry
details, press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Add Contact softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6920
flashes red and the (Voicemail) icon displays on the status bar indicating
that voicemail messages are available. You can access your voicemail service by
pressing the Voicemail key
Visual voicemail
Visual voicemail enables access to voicemail system and displays a count of all,
new and recorded voicemail messages.
All, New, and
Recorded
Voicemails
Dial Softkey
Send Voicemail
Play a Voicemail
Urgent Voicemail
to a Number
Delete Entry
Softkey
Note: Voicemail and visual voicemail functionality must be configured by your System
Administrator.
Enabling visual voicemail
1. Press the (Settings) key on the phone to access the Settings menu.
2. Navigate to Voicemail using the left navigation key and then press the Select
softkey
3. Press the Select softkey to select the key opens Voicemail App checkbox.
4. Press the Save softkey.
Note: For security reasons, the password can be enabled only from the user
login screen.
Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6920 IP Phone
User Guide.
Advanced call handling
The Mitel MiVoice 6920 IP Phone provides a method for transferring calls
through the Transfer softkey.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Transfer softkey.
Call History
Filters
Dial Softkey
Copy to
Contacts
Call Type Indicator
Missed Call
Received Call
Outgoing Call
Entry Details
(Name/Number,
Time, Date)
Delete Entry
Softkey
Scrollbar
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Call History
The Call History application displays a list of your missed, outgoing and
received calls. You can view, delete and dial out to call history entries as well as
copy entries to your Contacts application.
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2. Press the Add User softkey. 
The active call is placed on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then press the Join Calls softkey to create the
three-way conference call.
5. Repeat steps 2 to 4 to add an additional party (maximum of seven
participants) to the conference.
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key press. Speed Call
keys can be useful as they can be programmed to dial directly to an internal or
external number or quickly access features that use feature access codes. You can
also transfer calls to or
create conference calls using your Speed Call keys in place of dialing out manually.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the
Label Name field is displayed.
2. In the Label Name field, enter a label to apply to the key.
Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.
3. Press the down navigation key to move to the Number field and enter the
number using the dialpad keys.
4. (Optional) Press the down navigation key to move to the Private checkbox and
press the Select button to make the key a Private Speed Call key. When a
Private Speed Call key is pressed, the call is considered private and caller ID
information is not displayed in the phone’s call history.
5. Press the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, Mobile Line, and
Account Code keys can be programmed using the press-and-hold method (if enabled by your System
Administrator). For more information, please refer to the Mitel MiVoice 6930 IP Phone User Guide.
MobileLink feature
The Mitel MiVoice 6930 IP Phone supports MobileLink, a feature that provides
seamless mobile integration using Bluetooth wireless technology. MobileLink
highlights include the ability to:
•Sync your mobile phone’s contact list and call history with your 6930 IP Phone.
•Answer a mobile phone call using your 6930 IP Phone.
•Move active calls between the 6930 IP Phone and your mobile phone.
MobileLink feature is supported only on iOS and Android mobile phones.
Note: MobileLink features are available only if your Administrator has enabled them. Contact
your Administrator for details on how to enable MobileLink functionality on your phone.
Pairing a mobile phone using Bluetooth
Press1. the key, navigate to Bluetooth setting, and press the Select button
or Select softkey.
2. Press the Turn On softkey to enable Bluetooth functionality.
Ensure your mobile phone is discoverable as the Mitel MiVoice 6930 IP Phone
automatically scans for available Bluetooth devices.
Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the
documentation provided with your respective mobile phone.
3. When your mobile phone has
been discovered, use the
navigation keys to highlight the
respective entry in the list of
available devices and press the
Select button or Pair softkey.
A Bluetooth pairing request
displays on both the Mitel
MiVoice 6930 IP Phone and
your mobile device.
4. Ensure the pairing code matches
on both devices and press Yes
on the Mitel MiVoice 6930 IP Phone and acknowledge the pairing request on
your mobile phone.
The Mitel MiVoice 6930 IP Phone attempts to pair the mobile phone and if
successful, automatically attempts to connect to the mobile phone.
Note: If pairing or connecting fails, a failed error message displays on screen. Press Retry to attempt to
pair or connect again, or Cancel to cancel the attempt.
5. Press OK to acknowledge the successful connection.  The connected mobile
phone is added to the list o f Paired Devices and is ready to use.
Syncing mobile contacts
The Mitel MiVoice 6930 IP Phone automatically attempts to sync your mobile
contacts to the Contacts application upon pairing and connection.
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2. Navigate to the Mobile contacts folder.
3. Press the Update softkey.
The Mitel MiVoice 6930 IP Phone attempts to re-synchronize and update your
mobile contacts.
Note: If the update fails, a failed to retrieve contacts message displays on
screen. Press Retry to attempt to update again, or Cancel to cancel the
attempt.
Answering an incoming mobile call using your Mitel MiVoice
6930 IP Phone
When your mobile phone is paired and connected to your Mitel MiVoice 6930 IP
Phone, incoming calls on your mobile phone will be indicated on your 6930 IP
Phone as well.
Not Connected
On Hold
Blinking - Ongoing
Call on Mobile
Busy
Solid - Idle
Blinking - Ringing
Mobile Caller ID
Decline
Softkey
Caller Avatar
Answer Softkey
Mobile Line Key
Note: A Mobile Line key must be configured to answer an incoming mobile call using your Mitel MiVoice
6930 IP phone. For more information, refer to the Mitel MiVoice 6930 IP Phone User Guide.
key, blinking Bluetooth Line key, or
Lift the handset or press the
Answer softkey for handsfree operation.
Moving the audio of an active mobile call between your mobile phone
and Mitel MiVoice 6930 IP Phone
Press the Push call softkey to push the mobile call’s audio from your Mitel MiVoice
6930 IP Phone to your mobile phone
or
Press the Mobile Line key to pull the mobile call’s audio from your mobile phone
the Mitel MiVoice 6930 IP Phone.
Syncing mobile call history
The Mitel MiVoice 6930 IP Phone automatically syncs your mobile call history to
the Call History application upon pairing and connection.
To manually update your mobile call history:
1. Press the (Call History) key.
2. Navigate to the My Mobile or Missed folder.
3. Press the Update softkey.
The Mitel MiVoice 6930 IP Phone attempts to re-synchronize and update your
mobile call history.
Note: If the update fails, a failed to retrieve contacts message displays on screen. Press Retry to
attempt to update again, or Cancel to cancel the attempt.
Note: For other functions, such as viewing mobile call history details, dialing a mobile call history entry,
adding a mobile call history entry to Contacts, and deleting mobile call history, refer to the Mitel
MiVoice 6930 IP Phone User Guide.
To manually update your mobile clients:
1. Press the key to access the Contacts application.
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