Frontier MiVoice 6940 User manual

Contacts
Voicemail
Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume
Mute
Redial
Goodbye
Hold
Ends active
calls and used
Mutes/unmutes
Displays Call
History with a list
Places an active
call on hold or
Displays
a list of your
contacts.
Adjusts the
volume of
the ringer,
handset,
speaker,
and headset.
Provides
Softkeys
Six state-sensitive
softkeys.
service.
your voicemail
access to
Programmable Keys
Up to 96 programmable keys, a
maximum of 16 programmable
keys per page.
for exiting menus.
f outgoing calls.
all outgoing audio
Call History
Displays a list
of missed,
outgoing and
received calls
as well as My
Mobile and
Missed calls.
LCD Touchscreen
UI navigation is performed
using the LCD touchscreen.
On the Home screen, swipe left
and right on the programmable
key area to access additional
key pages. In application and
settings menu, swipe up and down
to scroll through lists. To select an
item, tap the respective item on
screen.
Speaker/Headset
Toggle the audio
between speaker and
headset.
on handset,
headset or
speaker.
resumes a call
from hold.
Basic call handling
Making a call
key,
•Lift the handset or press the
and the dial the number.
•Tap the Line programmable key and dial
the number.
key.
Ending a call
Place the handset back in its cradle, tap the End Call softkey, or press the
key for handsfree operation.
Answering a call
Lift the handset or press the
Redialing
key twice to call the last dialed number
Tap the Redial softkey once or press the
as displayed on the Home screen
or
Press the key once to access the Call History application with a list of recently
dialed numbers. Swipe up and down to scroll through the entries, select the entry,
and tap the Dial softkey to redial the selected number.
Muting
Press the key while on an active call to mute the microphone for your handset,
key again to unmute the audio.
headset or speaker. Press the
Holding and resuming
1. To place an active call on hold, press the key. A (hold) icon will flashes on the
applicable Line key.
2. To resume the call, press the key again or tap the respective Line key.
Note: For details on all the available features and options, refer to the Mitel MiVoice 6940 IP
Phone User Guide.
QUICK REFERENCE GUIDE
MiVoice 6940 IP Phone
Getting started
Copyright © 2019 Frontier Business. All rights reserved. 01

Applications
Contacts
The Contacts application stores personal phone book and directory. The Mitel
MiVoice 6940 IP Phone supports a localized Personal directory, interoperability
with LDAP (corporate) directories, and enhanced MobileLink functionality, which
allows you to sync your mobile contacts with your 6940 IP Phone.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Tap the respective contacts folder and scroll through the contacts by swiping
up and down on the list
or 
Tap the search field, enter characters using the on-screen keyboard, and tap
the blue Enter key to use the search feature.
3. When the applicable contact is highlighted, tap the Dial softkey to place a call
using the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for example, a
mobile number), tap the key to access the contact card screen, and then
tap the phone number to dial.
Status Indicators
Date and Time
Programmable Keys
State-Sensitive Softkeys
Programmable Key
Page Indicator
Dots indicate
the number of
programmable key
“pages” and its
relative position.
Call Timer
Caller Avatar
Transfer Softkey
End Call Softkey
Prime Line Key
Prime Line Key
Busy
On Hold
Solid - Available
Blinking - Ringing
Search Field
Contact Details
(Avatar, Name
Add New
Contact Softkey
Contact
Delete Contact
Softkey
Dial Softkey
Folders
Directory Number
Last Number
Dialed
and Avatar
Contact Card Key
and Number)
Scrollbar
Network Connected
Attempting
Disconnected
Bluetooth Enabled
Headset Connected
Mobile Connected
Call Forward
Always Missed Calls
Do Not Disturb
Hotdesk User
Voicemail Pending
Number of
Contacts
in Folder
Call screen
When on an active call, the caller’s avatar, name, number and the call duration
timer is displayed. The context-sensitive softkeys are updated with applicable
call handling features.
Caller ID
Conference
Call
QUICK REFERENCE GUIDE
QUICK REFERENCE GUIDE
User Interface (UI) overview
Home screen
The Home (default) screen is displayed when the phone is in the idle state. The
Home screen displays status indicators, user directory number, avatar, last
dialed number, time, date and a list of programmable softkeys.
Copyright © 2019 Frontier Business. All rights reserved. 02

Using the Call History application
1. Press the key to access the Call History application.
2. Tap the respective contacts folder and scroll through the entries by swiping
up and down on the list. To view additional call details, tap the key when
the entry is highlighted.
3. Tap the Dial softkey to place a call to the respective entryor
Tap the Add Contact softkey to copy the entry to your Contacts applicationor

Tap the Delete softkey to delete the entry from your Call History.
All, New, and
Recorded
Voicemails
Dial Softkey
Copy to Contacts
Delete Entry
Softkey
Send Voicemail
Email a Voicemail
Play a Voicemail
Urgent Voicemail
to a Number
Note: Voicemail and visual voicemail functionality must be configured by your System Administrator.
Enabling visual voicemail
1. Press the (Settings) key on the phone to access the Settings menu.
2. Tap Voicemail.
3. Tap the key opens Voicemail App checkbox to select the checkbox.
4. Tap Save.
Note: For security reasons, the password can be enabled only from the user login screen.
Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6940 IP Phone User Guide.
Advanced call handling
The Mitel MiVoice 6940 IP Phone provides a method for transferring calls
through the Transfer softkey.
Transferring a call
1. Ensure you are an active call with the party you wish to transfer.
2. Tap the Transfer softkey.
The active call is placed on hold.
3. Enter the transfer recipient’s number and tap Transfer.
Call History
Filters
Dial Softkey
Copy to
Contacts
Call Type Indicator
Missed Call
Received Call
Outgoing Call
Entry Details
(Avatar, Name/
Number, Time,
Date)
Delete Entry
Softkey
Scrollbar
Call Details Key
QUICK REFERENCE GUIDE
Call History
The Call History application displays a list of your missed, outgoing and received
calls as well as My Mobile and Missed calls. You can view, delete and dial out to
call history entries as well as copy entries to the Contacts application.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6940
flashes red and the (Voicemail) icon displays on the status bar indicating
that voicemail messages are available. You can access your voicemail service by
pressing the Voicemail key.
Visual voicemail
Visual voicemail enables access to voicemail system and displays a count of all,
new and recorded voicemail messages.
Copyright © 2019 Frontier Business. All rights reserved. 03

1. Ensure you are an active call with one of the parties with whom you wish to
create a conference.
2. Tap the Add User softkey.
The active call is placed on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then tap the Join Calls softkey to create the
three-way conference call.
5. Repeat steps 2 to 4 to add an additional party (maximum of seven
participants) to the conference.
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key press. Speed
Call keys can be useful as they can be programmed to dial directly to an
internal or external number or quickly access features that use feature access
codes. You can also transfer calls to or create conference calls using your Speed
Call keys in place of dialing out manually.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled
by your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the
Label Name field is displayed.
2. In the Label Name field, enter a label to apply to the key using the on-screen
keyboard.
3. Tap the Number field and enter a number using the dialpad keys.
4. (Optional) Tap the Private check box to make the key a Private Speed Call
key. When a Private Speed Call key is tapped, the call is considered private
and caller ID information is not displayed in the phone’s call history.
5. Tap the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, Mobile Line, and
Account Code keys can be programmed using the press-and-hold method (if enabled by your System
Administrator). For more information, refer to the Mitel MiVoice 6940 IP Phone User Guide.
MobileLink feature
The Mitel MiVoice 6940 IP Phone supports MobileLink, a feature that provides
seamless mobile integration using Bluetooth wireless technology. MobileLink
highlights include the ability to:
•Sync your mobile phone’s contact list and call history with your 6940 IP Phone.
•Answer a mobile phone call using your 6940 IP Phone.
•Move active calls between the 6940 IP Phone and your mobile phone.
The MobileLink feature is supported only on iOS and Android mobile devices.
Note: MobileLink features are available only if your Administrator has enabled them. Contact
your Administrator for details on how to enable MobileLink functionality on your phone.
Pairing a mobile phone using Bluetooth
1. Press the key and tap the Bluetooth icon.
2. Swipe the toggle switch to the right to enable Bluetooth functionality.
Ensure your mobile phone is discoverable as the Mitel MiVoice 6940 IP Phone
automatically scans for available Bluetooth devices.
Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the
documentation provided with your respective mobile phone.
3. When your mobile phone has
been discovered, tap the
respective entry on the list of
available devices.
A Bluetooth pairing request
displays on both the Mitel
MiVoice 6940 IP Phone and your
mobile device.
4. Ensure the pairing code matches
on both devices and tap Yes on
the Mitel MiVoice 6940 IP Phone
and acknowledge the pairing
request on your mobile phone.
The Mitel MiVoice 6940 IP Phone attempts to pair the mobile phone and if
successful, automatically attempts to connect to the mobile phone.
Note: If pairing or connecting fails, a failed error message displays on screen. Tap Retry to attempt to
pair or connect again, or Cancel to cancel the attempt.
5. Tap the OK button to acknowledge the successful connection. 
The connect ed mobile phone is added to the list of Paired Devices and is ready to
use.
Syncing mobile contacts
The Mitel MiVoice 6940 IP Phone automatically syncs your mobile contacts to
the Contacts application upon pairing and connection.
To manually update your mobile contacts:
1. Press the key to access the Contacts application.
QUICK REFERENCE GUIDE
Creating a multi-party conference call
Copyright © 2019 Frontier Business. All rights reserved. 04

2. Tap the Mobile contacts folder.
3. Tap the Update softkey.
The Mitel MiVoice 6940 IP Phone attempts to update and synchronize your
mobile contacts.
Note: If the update fails, a failed to retrieve contacts message displays on screen. Tap Retry to
attempt to update again, or Cancel to cancel the attempt.
Answering an incoming mobile call using your Mitel MiVoice 6940 IP
Phone
When your mobile phone is paired and connected to your Mitel MiVoice 6940 IP
Phone, incoming calls on your mobile phone will be indicated on your 6940 IP
Phone as well.
Not Connected
On Hold
Blinking - Ongoing
Call on Mobile
Busy
Solid - Idle
Blinking - Ringing
Mobile Caller ID
Decline Softkey
Caller Avatar
Answer Softkey
Mobile Line Key
Note: A Mobile Line key must be configured to answer an incoming mobile call using your Mitel
MiVoice 6940 IP phone. For more information, refer to the Mitel MiVoice 6940 IP Phone User
Guide.
key, the blinking Bluetooth Line key,
Lift the handset or press the
or Answer softkey for handsfree operation.
Moving the audio of an active mobile call between your mobile phone and
Mitel MiVoice 6940 IP Phone
Tap the Push call softkey to push the mobile call’s audio from your Mitel MiVoice
6940 IP Phone to your mobile phone orTap the Mobile Line key to pull the
mobile call’s audio from your mobile phone to the Mitel MiVoice 6940 IP Phone.
Syncing mobile call history
The Mitel MiVoice 6940 IP Phone automatically syncs your mobile call history to
the Call History application upon pairing and connection. The My Mobile folder
displays your mobile phone call history (missed, outgoing and received calls) with
icons. The Missed folder displays only your mobile phone missed calls without
icons.
To manually update your mobile call history:
1. Press the (Call History) key.
Note: For other functions, such as viewing mobile call history details, dialing a mobile call history
entry, adding a mobile call history entry to Contacts, and deleting mobile call history, refer to the
Mitel MiVoice 6940 IP Phone User Guide.
2. Tap the My Mobile or Missed folder.
3. Tap the Update softkey.
The Mitel MiVoice 6940 IP Phone attempts to update and synchronize your
mobile call history.
Note: If the update fails, a failed to retrieve contacts message displays on screen. Tap Retry to attempt
to update again, or Cancel to cancel the attempt.
QUICK REFERENCE GUIDE
Copyright © 2019 Frontier Business. All rights reserved. 05