FS PBX-C301 User manual

IP PBXs USER MANUAL
www.fs.com
Models: PBX-C301, PBX-C302, PBX-C503
IP PBXs User Manual
IP PBXs
User Manual

IP PBXs USER MANUAL
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Contents
1 Safety Notice .............................................................................................................................................................1
2 Overview ...................................................................................................................................................................2
2.1 Brief Introduction ....................................................................................................................................................................................... 2
2.2 Modules........................................................................................................................................................................................................2
2.3 Mechanical Design ......................................................................................................................................................................................5
2.3.1 PBX-C301...........................................................................................................................................................................................................................................5
2.3.2 PBX-C302 and PBX-C503.............................................................................................................................................................................................................. 6
2.4 Key Features ................................................................................................................................................................................................ 8
2.5 Environmental Requirements ................................................................................................................................................................... 8
3 Getting Started .........................................................................................................................................................9
3.1 Quick Setup Wizard .....................................................................................................................................................................................9
4 Extensions ...............................................................................................................................................................15
4.1 Departments ............................................................................................................................................................................................. 15
4.2 IP Extensions............................................................................................................................................................................................. 16
4.3 Analog Extensions....................................................................................................................................................................................20
5 Inbound Control ..................................................................................................................................................... 22
5.1 IVR ...............................................................................................................................................................................................................22
5.2 Call Queue ..................................................................................................................................................................................................23
5.3 Time Conditions ........................................................................................................................................................................................ 26
5.4 Inbound Routes .........................................................................................................................................................................................28
5.5 Direct Routing ........................................................................................................................................................................................... 29
5.6 Inbound Fax...............................................................................................................................................................................................30
5.7 Blacklist ......................................................................................................................................................................................................31
6 Outbound Control ..................................................................................................................................................32
6.1 Trunks.........................................................................................................................................................................................................32
6.1.1 FXO/GSM Trunks...........................................................................................................................................................................................................................32
6.1.2 E1 Trunks......................................................................................................................................................................................................................................... 33
6.1.3 BRI Trunks........................................................................................................................................................................................................................................34
6.1.4 SIP Trunks........................................................................................................................................................................................................................................35
6.2 Dial Rules ................................................................................................................................................................................................... 38
6.3 Dial Permissions........................................................................................................................................................................................39
6.4 Outbound Fax ........................................................................................................................................................................................... 41
6.5 PIN Sets ...................................................................................................................................................................................................... 41
7 Audio Library ..........................................................................................................................................................42
7.1 Music On Hold........................................................................................................................................................................................... 42
7.2 IVR Prompts ...............................................................................................................................................................................................42
7.3 Custom Prompts ....................................................................................................................................................................................... 43
8 Advanced Features .................................................................................................................................................44
8.1 Call Forward.............................................................................................................................................................................................. 44
8.2 Follow Me ...................................................................................................................................................................................................44
8.3 Wake Up Call ..............................................................................................................................................................................................45

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8.4 Conference.................................................................................................................................................................................................46
8.5 Paging & Intercom .................................................................................................................................................................................... 46
8.6 Smart DID ...................................................................................................................................................................................................47
8.7 Phonebook ................................................................................................................................................................................................ 48
8.8 LDAP ........................................................................................................................................................................................................... 48
8.9 Callback ......................................................................................................................................................................................................48
8.10 Whitelist ...................................................................................................................................................................................................49
9 Preferences ............................................................................................................................................................. 51
9.1 Global PBX Options .................................................................................................................................................................................. 51
9.2 VoIP Advanced .......................................................................................................................................................................................... 52
9.3 Analog Settings.........................................................................................................................................................................................54
9.4 Voicemail Settings.................................................................................................................................................................................... 56
9.5 Module Settings........................................................................................................................................................................................56
9.5.1 E1 PRI Signaling............................................................................................................................................................................................................................ 57
9.5.2 T1 PRI Signaling.............................................................................................................................................................................................................................58
9.5.3 MFC/R2 Signaling.........................................................................................................................................................................................................................58
9.5.4 SS7 Signaling ................................................................................................................................................................................................................................. 59
9.5.5 BRI Settings.................................................................................................................................................................................................................................... 60
10 Feature Codes .......................................................................................................................................................62
10.1 Voicemail feature codes .........................................................................................................................................................................62
10.2 Call Pickup feature codes.......................................................................................................................................................................62
10.3 Call Parking feature codes .....................................................................................................................................................................62
10.4 Call Transfer feature codes .................................................................................................................................................................... 63
10.5 Blacklist feature codes ........................................................................................................................................................................... 63
10.6 Call Spy feature codes............................................................................................................................................................................64
10.7 Call Queue feature codes .......................................................................................................................................................................64
10.8 Conference feature codes......................................................................................................................................................................64
10.9 Wakeup call feature codes.....................................................................................................................................................................65
10.10 Call Forward feature codes ..................................................................................................................................................................65
10.11 DND feature codes............................................................................................................................................................................... 66
10.12 Office Closed feature codes .................................................................................................................................................................66
10.13 Other feature codes............................................................................................................................................................................. 67
11 Reports ..................................................................................................................................................................68
11.1 Call Logs ...................................................................................................................................................................................................68
11.2 Call Recordings ....................................................................................................................................................................................... 68
11.2.1 Call Recordings .................................................................................................................................................................................... 68
11.2.2 Conference Recordings .......................................................................................................................................................................69
11.2.3 One Touch Recordings ........................................................................................................................................................................ 70
11.3 System Logs .............................................................................................................................................................................................70
11.3.1 Fax Logs........................................................................................................................................................................................................................................ 70
11.3.2 Web Access Logs........................................................................................................................................................................................................................ 70
11.3.3 Advanced Logs........................................................................................................................................................................................................................... 71
12 System ...................................................................................................................................................................72
12.1 Storage............................................................................................................................................................................................................................................. 72
12.1.1 USB Storage ................................................................................................................................................................................................................................. 72

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12.1.2 FTP Storage..................................................................................................................................................................................................................................73
12.1.3 System Storage...........................................................................................................................................................................................................................74
12.2 Region and Time ..................................................................................................................................................................................... 75
12.3 Network Settings....................................................................................................................................................................................75
12.3.1 Network Profiles.........................................................................................................................................................................................................................75
12.3.2 IPv6.................................................................................................................................................................................................................................................76
12.3.3 Local Domain Name Service.................................................................................................................................................................................................. 77
12.3.4 VLAN...............................................................................................................................................................................................................................................77
12.3.5 VPN................................................................................................................................................................................................................................................. 78
12.3.6 Static Routing..............................................................................................................................................................................................................................91
12.3.7 DHCP Server................................................................................................................................................................................................................................ 92
12.3.8 DDNS..............................................................................................................................................................................................................................................93
12.3.9 SNMP..............................................................................................................................................................................................................................................94
12.4 Security Center ....................................................................................................................................................................................... 94
12.4.1 Firewall.......................................................................................................................................................................................................................................... 94
12.4.2 Intrusion Detection and Prevention.................................................................................................................................................................................... 96
12.4.3 IP Blacklist.....................................................................................................................................................................................................................................97
12.4.4 IP Whitelist....................................................................................................................................................................................................................................97
12.5 Email Services ......................................................................................................................................................................................... 98
12.5.1 Mail Server Settings.................................................................................................................................................................................................................. 98
12.5.2 Voicemail to Email Settings.................................................................................................................................................................................................... 99
12.5.3 Fax to Email Settings.............................................................................................................................................................................................................. 100
12.5.4 Email Notifications.................................................................................................................................................................................................................. 100
13 Maintenance .......................................................................................................................................................101
13.1 Users.......................................................................................................................................................................................................101
13.1.1 Admin User................................................................................................................................................................................................................................101
13.1.2 Operator User........................................................................................................................................................................................................................... 101
13.1.3 API User.......................................................................................................................................................................................................................................101
13.1.4 Conference Manager..............................................................................................................................................................................................................101
13.1.5 Root User....................................................................................................................................................................................................................................102
13.2 Upgrade .................................................................................................................................................................................................102
13.3 Diagnostic ............................................................................................................................................................................................. 103
13.3.1 PING.............................................................................................................................................................................................................................................103
13.3.2 Traceroute.................................................................................................................................................................................................................................. 103
13.3.3 Ethernet Capture..................................................................................................................................................................................................................... 104
13.3.4 Channel Monitor......................................................................................................................................................................................................................104
13.3.5 Remote Management............................................................................................................................................................................................................ 105
13.4 Backup ................................................................................................................................................................................................... 105
13.5 Reboot and Reset ................................................................................................................................................................................. 105
13.5.1 Reboot.........................................................................................................................................................................................................................................105
13.5.2 Reset............................................................................................................................................................................................................................................ 106
14 Addons ................................................................................................................................................................107
14.1 Proxy ...................................................................................................................................................................................................... 107

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1Safety Notice
Please read the following safety notices before installing or using this IPPBX. They are crucial for safe and reliable operation of the device.
Failure to follow the instructions contained in this document may result in damage to your IPPBX and voidance of the warranty.
1. Please use the external power supply which is included in the package. Any other power supply may cause damage to the unit,
affecting performance or induce noise.
2. Before using the external power supply in the package, please check your building power voltage. Connecting to inaccurate power
voltage may cause fire or damage.
3. Please do not damage the power cord. If the power cord or plug is impaired, do not use it. Connecting a damaged power cord may
cause fire or electric shock.
4. Ensure the plug-socket combination is accessible even after the unit is installed. In order to maintain the unit, it will need to be
disconnected from the power source.
5. Do not drop, knock or shake the unit. Rough handling can break internal circuit boards.
6. Do not install the unit in places where there is direct sunlight. Also do not place the unit on carpets or cushions. Otherwise it may
cause the unit malfunction or cause fire.
7. Avoid exposing the unit to high temperature (above 40°C), low temperature (below -10°C) or high humidity. Otherwise it could cause
damage and will void the warranty.
8. Avoid letting the unit in contact with water or any other liquid which would damage the unit.
9. Do not attempt to open the device. Non-expert handling of the device could cause damage and will void the warranty.
10. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the unit.
11. Clean the unit with a soft cloth that has been slightly dampened in a mild soap and water solution.
12. Ensure the unit is installed in a well-ventilated room to avoid overheating.
13. Before you work on any equipment, be aware of any hazards involved in electrical circuitry and be familiar with standard practices for
preventing accidents if you are in a situation that could cause physical injury.

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2Overview
2.1 Brief Introduction
IP PBX is the most innovative solution for VoIP telecommunications in the SMB (Small and Medium-sized Business) market. They provide
not only traditional PBX functionality such as automated attendant and voicemail, but also offer many advanced telephony features,
including remote extensions, remote office connection, IVR, call recording, call detail records(CDR). All of these can serve to greatly
enhance business operations at reduced operational cost.
2.2 Modules
4FXO Module
4FXO module provides 4 FXO interfaces for connecting PSTN lines provided by the telecom. It can be installed on two slots of PBX-C301,
PBX-C302 and PBX-C503 and provides maximal 8 FXO interfaces.
4FXS Module
4FXS module provides 4 FXS interfaces for connecting fax machines or analog phones. It can be installed on two slots of PBX-C301,
PBX-C302 and PBX-C503 and provides maximal 8 FXS interfaces.
2FXOS Module

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2FXOS module provides 2 FXO and 2 FXS interfaces, it can be installed on two slots of the PBX-C301, PBX-C302 and PBX-C503. With
2FXOS module installed it enables to IPPBX system with FXO to FXS lifeline feature, when there’s power failure, you may still use the
analog phone to make and receive phone calls.
2GSM/4GSM Module
2GSM/4GSM module provides 2/4 GSM channels, it can be installed on PBX-C301, PBX-C302 and PBX-C503 for making and receiving
phone calls from GSM network. It is designed with SIM900 for global market, SIM900 is a quad-band GSM engine that works on
frequencies GSM 850MHz, EGSM 900MHz, DCS 1800MHz and PCS 1900MHz.
2WCDMA/4WCDMA Module

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2WCDMA/4WCDMA module provides 2/4 GSM/3G voice channels, it can be installed on PBX-C301, PBX-C302 and PBX-C503 for making
and receiving phone calls from GSM/3G network. It is designed with SIM5320 series module for global market, SIM5320 is Dual-Band
WCDMA and Quadband GSM engine that works on frequencies UMTS 850MHz, UMTS 900MHz, UMTS 1900MHz, UMTS 2100MHz, GSM
850MHz, EGSM 900MHz, DCS 1800MHz and PCS 1900MHz.
Notice
WCDMA modules for IPPBXs are only used for voice phone calls, they CANNOT be used for data transmission from 3G network.
4BRI Module
4BRI module provides 4 BRI interfaces which can be configured to work in NT or TE mode. It can be installed on PBX-C302 and PBX-C503
but not PBX-C301.
On PBX-C302 and PBX-C503 only one 4BRI module can be installed. And if it’s going to be installed with other modules (4FXO, 4FXS,
2FXOS, 2/4GSM, 2/4WCDMA modules), it should be installed on SLOT2. 4BRI cannot be installed with E1 module on the same PBX-C302
or PBX-C503.

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E1/T1 Module
The E1/T1 module provided a RJ48 interface which could be configured to work in E1 (PRI-NET, PRI-CPE, R2, SS7 signaling) and T1 mode.
You can install 2 E1/T1 modules on both PBX-C302 and PBX-C503. If it’s going to be installed with other modules (4FXO, 4FXS, 2FXOS,
2/4GSM, 2/4WCDMA) it should be installed on SLOT2. And E1/T1 module cannot be installed with BRI module on the same PBX-C302 or
PBX-C503.
2.3 Mechanical Design
2.3.1 PBX-C301
Hardware configurations
PBX-C301
1 * Reset Button
1 * Power Port (DC 12V 2A)
2 * Ethernet Interface (WAN/LAN:10/100Mbps)
1 * USB Interface
1 * Console Interface
Applicable module for SLOT1 &2: FXO/FXS/ GSM/ WCDMA Module Cards

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PBX-C302 LED Indications
2.3.2 PBX-C302 and PBX-C503
Hardware Configurations
PBX-C503 Front View
No.
Name
Specification
1-5
LED Indicators
Indicate the system activaty and interface connection status.
Identification
Indication
Status
Specification
PWR
Power Status
On
Power on
Off
Power off
SYS
System Status
On
System initiating
Blink
System is functioning
Off
System failure
WAN
WAN Data
Status
On
Connected but no data transmitting
Blink
Data transmitting
Off
Disconnected
LAN
LAN Data
Status
On
Connected but no data transmitting
Blink
Data transmitting
Off
Disconnected
1-4
(SLOT1/2)
SLOT 1/2
Status
FXS
Green
Channel available
Off
Channel failure
FXO
Red
Channel available
Off
Channel failure
GSM
Red
Channel available
Off
Channel failure
WCDMA
Red
Channel available
Off
Channel failure

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PBX-C503 Back View
No.
Name
Specification
1
1-24 FXO/FXS Ports
For connecting PSTN/Analog phone/Fax machine.
2
Headser
For external paging.
3
Microphone
For external paging.
4
USB Port
For USB keyboard or USB storage.
5
HDMI Port
For video output.
6
LAN Port
10/100/1000 Mbps.
7
WAN Port
10/100/1000 Mbps.
8
Power Connector
100~240V AC power.
9
Power Switch
Switch the power on or off.
PBX-C302 and PBX-C503 LED Indication
Identification
Indication
Status
Specification
PWR
Power States
Green
Power On
Off
Power Off
SYS
System States
Wink
System is Running
Off
System Booting or Failed
WAN/LAN
WAN/LAN Interface
States
Wink
Data Transmitting
Off
No Data Transmitting
1-4 (SLOT1/2)
Slot1 and Slot2
States
FXS
Green
Channel Loading Succeed
Off
Channel Loading Failure
FXO
Red
Channel Loading Succeed
Off
Channel Loading Failure
GSM/WCDMA
Red
Channel Loading Succeed
Off
Channel Loading Failure
E1/T1
(PRI/R2)
L1
Red
Module Loading Succeed
Off
Module Loading Failure
L2/L3
Red/Off
CPE Signaling
Green/Off
NET Signaling
Off/Red
SS7 Signaling
Off/Green
R2 Signaling
L4
Green
Connected (No Alarm)
Red
Disconnected (Alarm)
BRI
Red
TE Mode
Green
NT Mode
Off
Module Loading Failure

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Notice
PBX-C302 and PBX-C503 share the same hardware architecture, except C503 has been equipped with a 500GB hard drive for internal
storage.
2.4 Key Features
BLF(Busy Lamp Field)
Caller ID
DND(Do Not Disturb)
WebRTC
Extension User Portal
Call Detail Records (500,000 records)
Call Center Queues
Call Parking
Call Forward
Call Transfer
Call Waiting
Call Recording
One Touch Recording
Video Call
Voicemail
Virtual Fax
Conference Bridge (10 Conferences)
DISA (Direct Inward System Access)
Paging and Intercom
Direct Inbound Routing
Blacklist (blacklist the last caller)
Smart DID
Quick Setup Wizard
Flexible Dial Permissions
Feature Codes
Wakeup Call
One Number Stations
Music On Hold
Phonebook/LDAP(10,000 contacts)
Department (ring group, pickup group)
Phone Provisioning
Expansion Box Provisioning
Speed Dial
Time Conditions
SIP/IAX Extension Registration
Static/DHCP Network Access
System Backup
T.38 Fax Pass-through
USB Extended Storage (Scalable)
GeoIP Security Policy
Audio Codec: G.722/ G.711-Ulaw/ G.711-Alaw/ G.726/ G.729/ GSM/ SPEEX/Opus
Video Codec: H.261/ H.263 / H.263+ /H.264/VP8
VPN Server (PPTP/OpenVPN, support 10 VPN clients)
VPN Client (PPTP/OpenVPN)
DDNS(Dyndns.org/No-ip.com/zoneedit.com/ freedns.afraid.org/www.oray.com/ 3322.org)
IP Phone Provisioning ( Akuvox, Cisco, Escene, Fanvil, Flying Voice, Grandstream, Htek, MOCET, Snom, Yealink)
2.5 Environmental Requirements
Operating Temperature: 0 °C ~40 °C
Storage Tempreture: -20 °C ~ 55 °C
Humidity: 5~95% Non-Condensing

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3Getting Started
3.1 Quick Setup Wizard
Quick Setup Wizard is especially designed on v3.0.0 software for IPPBXs to help you quickly and easily setup your IPPBX system within
minutes.
When you open the Web UI of a new unit with factory default settings, Quick Setup Wizard will be presented. You may follow the wizard
to complete some basic settings or you may skip the wizard and login with default credentials.
Username: admin
Password: admin
Step 1: Wizard Language
You may skip the wizard here by clicking on button. Or choose your native language to begin with the wizard, if it’s not in the
list then choose one that you familiar with. Once done, please click on button to continue.
Step 2: Network Settings

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Change the network profiles per your local LAN environment. Once done, please click on button to continue.
Step 3: Location
Select the country/region you live in, the location you selected will also tell the IPPBX system which time zone and tone zone you want
the IPPBX to use. And some other regional settings will be defined as well.
Step 4: Module Settings

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This step is only for PBX-C302 and PBX-C503. If you have installed FXS/FXO/GSM/WCDMA modules on both Slots then just simply click
on button to continue. If you have installed E1/T1/BRI modules, please select the module type accordingly. For more
configurations please refer to Module Settings.
Step 5: Create Departments and Extensions

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According to your company organization structure you can add departments and extensions here for each department.
Specify the department name and number of the members, then click on button to add another department the same way. Once
done, specify a start extension number and click on button to continue.
Step 6: Specify Operator Extension
The operator extension is usually the extension number of the company receptionist or secretary. Please specify the extension number
here, in certain circumstances calls will be sent directly to this extension for information.
Step 7: Create Admin Account
Admin account can be customized that you can use any user name you prefer. For security reasons, please do not use weak
administrator credentials.
Step 8: Create Operator Account

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Operator account has limited permissions comparing to Admin user. It can be used by the operator user to manage extension numbers
of the company, setup calling features, manage call logs and recordings.
Step 9: Mail Server Settings
Mail server will be used to send out email notifications from the IPPBX system. Please select a mail service provider from the list.
Supported mail service providers’default settings will be filled in automatically. If the mail service provider of yours is not in the list

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please choose “Other”.
Once done, please click on button, now system will reboot for new settings to take effect. If PBX-C301, you’ll have to wait around
4 minutes then refresh the page. If PBX-C302 or PBX-C503, it will take around 2 minutes to reboot, after this please refresh the page. Now
you should see the login page like the screenshot shown below.
Please use the admin credentials you defined during the installation wizard to sign in.

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4Extensions
Path: Telephony -> Extensions
Extensions and departments should have been created during the Quick Setup Wizard process. You may manage extensions and
departments here on this screen. If you have skipped the Quick Setup Wizard, you may create them here on this screen as well.
4.1 Departments
Path: Telephony -> Extensions -> Departments
Department concept is new on IPPBX v3 software. Extensions are grouped by your company’s actual organizational structure.
A department is equal to a Pick-up group.
A department is equal to a Call groups (Ring Group).
If you have created departments and extensions from Quick Setup Wizard, you should see all your departments and extensions here.
If you wish to create a new department, please click on the Add button. Specify the department name and select member extensions
then submit. If you wish to modify department settings, please click on the button, or click on the button to remove a
department.

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You may change the department name from the Department Name textbox.
In the Ring Strategy dropdown list select a desired ring strategy of how to ring the department (Ring Group) extensions upon
incoming calls.
Ring All: Ring all available member extensions until one answers(default).
Linear: Starting with the first member, ring the extension of each member in turn until the call is answered.
You may adjust the ring time of each extension upon department ring group incoming calls from the Ring Time textbox.
In Destination if no answer dropdown list select a call destination for the inbound calls when no one answers the call.
You may add/remove members of your department from the Select Department Members field.
Distinctive Ringtone can ring the phones with specific ringtone upon inbound calls to this department.
4.2 IP Extensions
Path: Telephony -> Extensions -> IP Extensions
IP extensions are user extensions that can be registered on various SIP/IAX2 endpoints, including desktop IP phones, softphone for
Windows/Android/iPhone/Linux and some other endpoints that support SIP/IAX2 protocol.
The extensions are created through the quick setup wizard, to check or modify the extension properties please click the button.