Fujitsu Oracle M10-1 User manual

Fujitsu M10-1/SPARC M10-1
Service Manual
Manual Code: C120-E681-19EN
June 2021

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A L'APTITUDE A UNE UTILISATION PARTICULIERE OU A L'ABSENCE DE CONTREFACON.

Contents
Preface xi
Chapter 1 Before Starting Maintenance Work 1
1.1 Warning/Caution Indications 1
1.2 Labels/Tags 2
1.3 Safety Precautions 3
1.4 Precautions on Static Electricity 4
1. Other Precautions 6
1.6 Emergency Power Off 6
Chapter 2 Understanding the System Components 9
2.1 Identifying the Names and Locations of Components 9
2.2 Checking the Memory Configuration
Rules 12
2.2.1 Memory installation rules 12
2.2.2 Checking memory information 13
2.3 Confirming the Functions of the Operation Panel 14
2.3.1 Display function of the operation panel 1
2.3.2 Control function of the operation panel 16
2.4 Checking the LED Indications 18
2.4.1 Operation panel LEDs 18
2.4.2 LEDs on the rear panel
(System locator) 20
2.4.3 LEDs on each component 20
Chapter 3 Types of Maintenance 2
iii

3.1 Types of Maintenance Supported in the SPARC M10-1 2
3.2 Active Maintenance 26
3.3 System-stopped Maintenance (Inactive Maintenance) 27
Chapter 4 Preparation and Precautions for Maintenance 29
4.1 Confirming the System Configuration 29
4.1.1 Confirming the hardware configuration 29
4.1.2 Confirming the software and firmware configurations 30
4.1.3 Confirming the FRU information and
resource information 33
4.2 Troubleshooting 34
4.2.1 Confirming whether there is a failure 34
4.2.2 Identifying a failure 3
4.2.3 Downloading error log information 40
4.3 Maintenance Precautions 41
4.3.1 Precautions for replacement 41
4.3.2 Precautions for expansion 43
4.3.3 Precautions for reduction 44
Chapter Preparations Required for Maintenance 4
.1 Preparing Tools Required for
Maintenance 4
.2 Switching the Mode Switch to Service Mode 46
.3 Checking the Operating Condition and Resource Usage Status 46
.3.1 Checking the operating condition of the physical partition or
logical domain 46
.3.2 Checking the assignment status of I/O devices 47
.3.3 Checking the usage status of the internal disk 48
.4 Enabling the Removal of an Internal Disk 48
.4.1 How to identify a disk slot 49
.4.2 Releasing an internal disk from the system 1
. Stopping the Entire System 2
. .1 Stopping the system with the XSCF command 2
. .2 Stopping the system from the operation panel 3
.6 Saving Setting Information
and Configuration Information 4
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.6.1 Saving XSCF setting information 4
.6.2 Setting recovery mode 4
.6.3 Saving the logical domain configuration information and
OpenBoot PROM environment variables
.7 Releasing a FRU from the System with the replacefru Command 7
.8 Accessing a FRU 8
.8.1 Removing the power cords 8
.8.2 Removing the cables 60
.8.3 Pulling
the chassis out from the rack 60
.8.4 Opening the fan cover 61
.8. Removing the upper cover 63
.8.6 Removing the air duct and PSU backplane cover 63
.8.7 Releasing the cable guide lock 6
Chapter 6 Understanding the Preparations for Restoring the System 67
6.1 Restoring the Chassis 67
6.1.1 Locking the
cable guide 67
6.1.2 Installing the air duct and PSU backplane cover 69
6.1.3 Installing the upper cover 71
6.1.4 Closing the fan cover 71
6.1. Putting the chassis into the rack 73
6.1.6 Installing the power cords 74
6.2 Incorporating a FRU into the System with the replacefru Command
77
6.3 After Replacing
the Motherboard Unit/PSU Backplane 78
6.3.1 Setting the time 79
6.3.2 Confirming the firmware version 79
6.3.3 When the system is configured with a hardware RAID 80
6.4 Diagnosing a Replacement FRU 80
6. Restoring Setting Information and Configuration Information 82
6. .1 Restoring XSCF setting information 82
Contents v

6. .2 Confirming that the logical domain configuration is the same as
that before memory was installed 82
6. .3 Restoring the logical domain configuration information and
OpenBoot PROM environment variables 83
6.6 Incorporating an Internal Disk 86
6.7 Checking the FRU Status after Maintenance 87
6.8 Returning the Mode Switch to Locked Mode 88
6.9 Starting the System 89
6.9.1 Starting the system with an XSCF command 89
6.9.2 Starting the system from the operation panel 89
Chapter 7 Maintenance Flow 91
7.1 Maintenance Workflow 91
7.2 FRU Replacement Workflow 93
7.2.1 Active replacement 93
7.2.2 System-stopped replacement 97
7.3 FRU Installation Workflow 104
7.3.1 Active addition 104
7.3.2 System-stopped
addition 10
7.4 FRU Removal Workflow 111
7.4.1 Active removal 111
7.4.2 System-stopped removal 113
Chapter 8 Maintaining the PCI Express Cards 121
8.1 Before Maintaining a PCI Express Card 121
8.2 PCI Express Card Configuration 121
8.3 Removing a PCI Express Card 122
8.3.1 Accessing a PCIe card 123
8.3.2 Removing a PCI Express
riser 123
8.3.3 Removing a PCIe card 124
8.4 Installing a PCI Express Card 12
8.4.1 Installing a PCI Express card 12
8.4.2 Installing a PCIe riser 126
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8.4.3 Restoring the chassis 126
Chapter 9 Maintaining the Internal Disks 129
9.1 Before Maintaining an Internal Disk 129
9.2 Configuration of the Internal Disks 129
9.3 Removing an Internal Disk 130
9.4 Installing an Internal Disk 132
Chapter 10 Maintaining the HDD Backplane 13
10.1 Before Maintaining the HDD Backplane 13
10.2 HDD Backplane
Location 13
10.3 Removing the HDD Backplane 136
10.3.1 Accessing the HDD backplane 137
10.3.2 Removing the HDD backplane 137
10.4 Installing the HDD Backplane 140
10.4.1 Installing the HDD backplane 140
10.4.2 Restoring the chassis 143
Chapter 11 Maintaining the Power Supply Units 14
11.1 Before Maintaining a Power Supply Unit 14
11.2 Configuration
of the Power Supply Units 14
11.3 Removing a Power Supply Unit 146
11.3.1 Accessing a power supply unit 146
11.3.2 Removing a power supply unit 147
11.4 Installing a Power Supply Unit 148
11.4.1 Installing a power supply unit 148
11.4.2 Restoring the chassis 149
Chapter 12 Maintaining the PSU Backplane 1 1
12.1 Before
Maintaining the PSU Backplane 1 1
12.2 PSU Backplane Location 1 1
12.3 Precautions for Maintaining the PSU Backplane 1 2
12.4 Removing the PSU Backplane 1 3
12.4.1 Accessing the PSU backplane 1 3
12.4.2 Removing the PSU backplane 1 3
Contents vii

12. Installing the PSU Backplane 1 8
12. .1 Installing the PSU backplane 1 8
12. .2 Restoring the chassis 161
Chapter 13 Maintaining the Cable Kit 163
13.1 Before Maintaining the Cable Kit 163
13.2 Cable Kit Location 163
13.3 Removing the Cable Kit 164
13.3.1 Accessing the cable kit 16
13.3.2 Removing the cable kit 16
13.4 Installing
the Cable Kit 170
13.4.1 Installing the cable kit 170
13.4.2 Restoring the chassis 173
Chapter 14 Maintaining the Operation Panel 17
14.1 Before Maintaining the Operation Panel 17
14.2 Operation Panel Location 17
14.3 Removing the Operation Panel 176
14.3.1 Accessing the operation panel 176
14.3.2 Removing the operation panel 177
14.4 Installing
the Operation Panel 178
14.4.1 Installing the operation panel 179
14.4.2 Restoring the chassis 179
Chapter 1 Maintaining the Fan Units 181
1 .1 Before Maintaining a Fan Unit 181
1 .2 Configuration of the Fan Units 181
1 .3 Removing a Fan Unit 182
1 .3.1 Accessing a fan unit 183
1 .3.2 Removing a fan unit 183
1 .4 Installing
a Fan Unit 184
1 .4.1 Installing a fan unit 184
1 .4.2 Restoring the chassis 18
Chapter 16 Maintaining the Motherboard Unit/Memory 187
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16.1 Before Maintaining the Motherboard Unit/Memory 187
16.2 Motherboard Unit Location 187
16.3 Memory Locations 188
16.4 Precautions for Motherboard Unit Replacement 190
16. Removing the Motherboard Unit and Memory 191
16. .1 Accessing the motherboard unit 191
16. .2 Removing memory 192
16. .3 Removing the motherboard unit 193
16. .4 Switching the microSD card 198
16.6 Installing
the Motherboard Unit and Memory 203
16.6.1 Installing the motherboard unit 203
16.6.2 Installing memory 210
16.6.3 Restoring the chassis 210
Appendix A Component List 213
Appendix B Component Specifications 21
B.1 Motherboard Unit 21
B.2 Power Supply Unit 216
B.3 Fan Unit 216
B.4 Internal Disk 217
B. PCI Express Card 217
B.6 Backplanes 218
B.7 Operation
Panel 219
Appendix C Oracle Solaris Troubleshooting Commands 221
C.1 iostat Command 221
C.2 prtdiag Command 223
C.3 prtconf Command 22
C.4 netstat Command 228
C. ping Command 229
C.6 ps Command 231
C.7 prstat Command 232
Appendix D External Interface Specifications 23
Contents ix

D.1 Serial Port 23
D.1.1 Wire connection chart for serial cables 236
D.2 USB Port 236
D.3 SAS Port 236
D.4 RESET Switch 237
Appendix E Removing the Lithium Battery 239
E.1 Location of the Lithium Battery 239
E.2 Removing the Lithium Battery 240
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Preface
This document describes the maintenance procedures for the Oracle or Fujitsu
SPARC M10-1
This document can also be used as a disassembly procedure for disposal or recycling
The maintenance work should be performed by service engineers and/or field
engineers
Fujitsu M10 is sold as SPARC M10 by Fujitsu in Japan
Fujitsu M10 and
SPARC M10 are identical products
Audience
This document is intended for service engineers and field engineers who perform
maintenance work on the system
Related Documentation
All documents for your server are available online at the following locations
■Sun
Oracle software-related documents (Oracle Solaris, etc )
https://docs oracle com/en/
■Fujitsu
documents
Global site
https://www fujitsu com/global/products/computing/servers/unix/sparc/
downloads/manuals/
Japanese site
https://www fujitsu com/jp/products/computing/servers/unix/sparc/downloads/
manual/
xi

Documentation Related to the SPARC M10
Manual Names
(*1)
Fujitsu M10/SPARC M10 Systems Product Notes
Fujitsu M10/SPARC M10 Systems Getting Started Guide (*2)
Fujitsu M10/SPARC M10 Systems Quick Guide
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 mportant Legal and Safety nformation (*2)
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Safety and Compliance Guide
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Security Guide
Software
License Conditions for Fujitsu SPARC M12 and Fujitsu M10/SPARC M10
Fujitsu SPARC Servers/SPARC Enterprise/PR MEQUEST Common nstallation Planning Manual
Fujitsu M10-1/SPARC M10-1 nstallation Guide
Fujitsu M10-4/SPARC M10-4 nstallation Guide
Fujitsu M10-4S/SPARC M10-4S nstallation Guide
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 System Operation and Administration Guide
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Domain
Configuration Guide
Fujitsu M10-1/SPARC M10-1 Service Manual
Fujitsu M10-4/Fujitsu M10-4S/SPARC M10-4/SPARC M10-4S Service Manual
Crossbar Box for Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Service Manual
PC Expansion Unit for Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Service Manual
Fujitsu M10/SPARC M10 Systems PC Card nstallation Guide
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10
XSCF Reference Manual
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 RC L User Guide (*3)
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 XSCF M B and Trap Lists
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Glossary
External USB-DVD Drive user guide
*1 The listed manuals are sub ect to change without notice.
*2 Printed manuals are
provided with the product.
*3 This document applies specifically to the SPARC M12/M10 and FUJITSU ETERNUS disk storage system.
The following table lists documents related to SPARC M10 Systems
Notes on Safety
Read the following documents thoroughly before using or handling the SPARC M10
Systems
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Font/Symbol Meaning Example
A
aBbCc123 What
you type, when contrasted with on-screen
computer output.
This font is used to indicate an example of
command input.
XSCF> adduser jsmith
AaBbCc123 The
names of commands, files, and directories;
on-screen computer output.
This font is used to indicate an example of
command output in the frame.
XSCF> showuser -P
User Name:
jsmith
Privileges: useradm
auditadm
talic Indicates the name of a reference manual. See the Fujitsu M10-1/SPARC M10-1
nstallation Guide.
" " Indicates the names of chapters, sections, items,
buttons, or menus.
See "Chapter 2 Network Connection."
■Fujitsu
SPARC M12 and Fujitsu M10/SPARC M10 Important Legal and Safety
Information
■Fujitsu
SPARC M12 and Fujitsu M10/SPARC M10 Safety and Complian e Guide
Text Conventions
This manual uses the following fonts and symbols to express specific types of
information
Command Syntax in the Text
While the XSCF commands have a section number of (8) or (1), it is omitted from the
text
For details on the commands, see the Fujitsu SPARC M12 and Fujitsu M10/SPARC
M10 XSCF Referen e Manual
Syntax of the Command-Line Interface
(CLI
The command syntax is as follows:
■A
variable that requires the input of a value is in Italics
■An
optional element is enclosed in []
Preface xiii

■A
group of options for an optional keyword is enclosed in [] and delimited by |
Document Feedback
If you have any comments or requests regarding this document, please take a
moment to share them with us Along with the manual code, manual title, and page
number, state your points specifically at one of the following websites:
■Global
site
https://www fujitsu com/global/contact/
■Japanese
site
https://www fujitsu com/jp/products/computing/servers/unix/sparc/contact/
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Warning
- "WARNING" indicates a potential hazard that could result in death or
serious personal injury if the user does not perform the procedure correctly
Caution
- "CAUTION" indicates a potential hazard that could result in minor or
moderate personal injury if the user does not perform the procedure correctly This
also indicates that damage to the unit itself or other property may occur if the user
does not perform the procedure correctly
Chapter 1
Before Starting Maintenance Work
This chapter describes the safety precautions that must be observed before starting
any maintenance work
Note the meanings of each of the following symbols and labels to ensure that the
work is done correctly
■Warning/Caution
Indications
■Labels/Tags
■Safety
Precautions
■Precautions
on Static Electricity
■Other
Precautions
■Emergency
Power Off
1.1 Warning/Caution Indications
This manual uses the following conventions to indicate warning and alert messages,
which are intended to prevent injury to the user and others as well as damage to
property
1

Caution -
Do not remove the labels or tags
Note
- The contents of the labels and tags described here may differ from those that are
actually affixed to the chassis.
A
B
1.2 Labels/Tags
This section describes the labels and tags attached to the chassis
Observe the precautions of the standard labels attached to the chassis when
performing maintenance
■The
system name plate label (A in Figure 1-1) describes the model number, serial
number, manufacture date, rated voltage/current, number of phases, frequency,
and weight required for maintenance and management
■The
standard label (B in Figure 1-1) describes the following certification standards
- Safety: NRTL/C, BIS
- Radio wave: VCCI-A, FCC-A, ICES, and KCC
- Safety and radio wave: CE, CCC, BSMI, RCM, and EAC
Figure 1-1
Location of the system name plate label and standard label
■The
RFID tag carries an Asset ID The RFID tag is affixed to the operation panel
Fujitsu M10-1/SPARC M10-1 Service Manual
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June 20212

Caution -
Observe the following precautions to protect yourself when performing
maintenance
Figure 1-2
RFID tag
1.3 Safety Precautions
■Observe
all the precautions, warnings, and instructions described on the chassis
■Do
not insert foreign objects into the openings in the chassis Any such foreign
object could come into contact with high-voltage circuitry or could short circuit
the components, causing a fire or an electric shock
Chapter 1 efore Starting Maintenance Work 3

Caution -
Observe the precautions related to electrostatic discharge (ESD) as
described in Table 1-1 to ensure the safety of personnel and the system
■Contact
a service engineer to inspect the chassis
Safety precautions on electricity
■Confirm
that the voltage and frequency of your input power supply match the
electric rating described on the system name plate label affixed on the chassis
■Wear
a wrist strap when handling an internal disk, a mother board unit, or other
printed boards
■Use
grounded power outlets
■Do
not attempt to make any mechanical or electrical modifications Fujitsu shall
not be responsible for the regulatory compliance of a chassis that has been modified.
Rack-related safety precautions
■The
racks should be fixed on the floor, ceiling, or the adjacent frame
■The
racks may be supplied with a quakeresistant options kit The use of the
quakeresistant options kit prevents the racks from falling over when sliding a
chassis out on a slide rail, either for installation or maintenance
■Prior
to installation or maintenance, a safety assessment should be conducted by a
service engineer in the following cases:
■When
the quakeresistant options kit is not supplied and the rack is not fixed to
the floor with bolts: Confirm safety by checking whether the rack could fall
over, etc when a chassis is pulled out on the slide rail
■When
the rack is to be installed on a raised floor: Check that the raised floor can
bear the load when a chassis is pulled out on the slide rail
■If
the chassis is mounted at the 20U level or higher, use a step ladder
■If
multiple chassis are mounted in a rack, perform maintenance for each of the
chassis
For details on the rack, see "Chapter 2 Planning and Preparing for System
Installation" in the Fujitsu M10-1/SPARC M10-1 Installation Guide
1.4 Precautions on Static Electricity
Fujitsu M10-1/SPARC M10-1 Service Manual
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June 20214

Table 1-1
ESD precautions
Item Precaution
Wrist strap Wear an antistatic wrist strap when handling printed boards and
components containing electronic components.
ESD mat An approved ESD mat provides protection from static damage
when used with a wrist strap. The mat also acts as a cushion to
protect the small parts that are attached to printed boards.
Antistatic bag/
ESD
safe packaging box
After removing a printed board or component, place it in the
antistatic bag or ESD safe packaging box.
Caution
- Do not connect the wrist strap clip to the ESD mat By connecting the wrist
strap clip to the chassis, the operator and components have the same electrical
potential, thus eliminating the danger of static damage
A
B
How to use a wrist strap
Wear a wrist strap in such a way that the inner metal surface (A in Figure 1-3) of the
wrist strap band is in contact with your skin Connect the clip (B in Figure 1-3)
directly to the chassis
Figure 1-3
Wrist strap connection destination
Chapter 1 efore Starting Maintenance Work 5

Caution -
Observe the precautions shown below to ensure the safety of the system
1.5 Other Precautions
■The
printed boards in a chassis can be easily damaged by static electricity To
prevent damage to printed boards, wear a wrist strap and connect it to the chassis
prior to starting maintenance
■If
excessive force is applied to the motherboard unit, the components mounted on
the printed boards could be damaged When handling the motherboard unit,
observe the following precautions:
■Handle
the motherboard unit by holding it by the handle
■
When removing the motherboard unit from its packaging, keep the motherboard
unit horizontal until you lay it on the cushioned ESD mat
■Connectors
and components on the motherboard unit have thin pins that bend
easily Therefore, do not place the motherboard unit on a hard surface
■Be
careful not to damage the small parts mounted on both sides of the
motherboard unit
■The
heat sinks can be damaged by incorrect handling Do not touch the heat sinks
with your hands or other objects while replacing or removing motherboard units
If a heat sink becomes disconnected or is broken, obtain a replacement motherboard
unit When storing or carrying a motherboard unit, ensure that the heat sinks are
sufficiently protected
■When
removing a cable such as the LAN cable, if you cannot reach the latch lock
of the connector, use a flat headed screwdriver to push the latch and release the
cable If you use force to remove the cable, the LAN port of the motherboard unit
or a PCI Express
(PCIe) card may be damaged
■Do
not use any power cords other than those specified
■Check
the appearance of the products before starting work When unpacking
them, confirm that no unit is deformed, no connector is damaged, and there are no
other such defects
Do not mount the products that have a defect in the appearance Mounting a
product that has a defect in appearance may
damage the SPARC M10-1
1.6 Emergency Power Off
This section describes the procedure for powering off the system in an emergency
Fujitsu M10-1/SPARC M10-1 Service Manual
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June 20216