Fujitsu CT-10 User manual

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CT-10/20/30
User Guide
Package 2
Copyright 0 1994 Fujitsu Business Communication Systems
All rights reserved.
Fujitsu Business Communication Systems shall not be liable for any commercial
losses, loss of revenue or profits, loss of goodwill, inconvenience, or exemplary,
special, incidental, indirect, or consequential damages whatsoever, or claims of third
parties, regardless of the form of any claim that may result from the use
of this practice.
SECTION 123-052-002
Issue 1, October 1994

Purpose This user guide has been prepared for personnel who
operate and maintain the equipment manufactured and
sold by Fujitsu Business Communication Systems. The
information in this guide is subject to change and may
not be suitable in all situations. Fujitsu Business
Communication Systems acknowledges that a
customer’s special requirements or practices may take
precedence over those supplied in this document. If a
conflict develops during operation, Fujitsu Business
Communication Systems hereby disclaims any
responsibility or liability for any consequential or
inconsequential damages that may result from the use
of this document.
This document is provided with the understanding that it
shall not be copied or reproduced in whole or in part or
disclosed to others without the prior written permission
of Fujitsu Business Communication Systems.

TABLE OF CONTENTS
TITLE
PAGE
INTRODUCTION .............................................................................. 1
The Instruments ..........................................................................
2
THE BASICS ................ ................................................................ 9
Fixed Feature Buttons ................................................................ 9
SPEAKER Button.. .................................................................. 9
FLASH Button.. ....................................................................... 9
TRANSFER Button ................................................................. 9
HOLD Button.. ............................ ............................................. 9
RG TONE Button .................................................................... 10
UP Button .
.. ............................................................................. 10
DOWN Button ......................................................................... 10
Programmable Line and/or Feature Buttons.. ..............................
10
Visual Indicators ......................................................................... 12
System Tones ............................................................................ 13
Distinctive Call Ringing ............................................................... 15
Headset Operation ...................................................................... 16
PLACING A CALL ............................................................................
19
Internal Calls .............................................................................. 19
Outside Calls .............................................................................. 20
Outside Line Access Codes ................................................... . 20
ANSWERING A CALL
...................................................................... 21
Auto Answer ............................................................................... 21
Incoming Line Ringing...When Busy ........................................... 22
Internal Calls .............................................................................. 23
Outside Calls
.............................................................................. 23
DISCONNECTING FROM A CALL ................................................... 24
MULTI-STATION APPEARANCE
.................................................... 25
Answering a Call ......................................................................... 25
Idle Line Preference ................................................................... 26
Intercom Groups ......................................................................... 27
Placing a Call
............................................................................. 28
Privacy Release ......................................................................... 29
Ringing Line Preference ............................................................. 30
i

TITLE
TABLE OF CONTENTS (Cont’d)
PAGE
MULTI-STATION APPEARANCE (Cont’d)
Transferring a Call ..................................................................... 31
CALL PROCESSING FEATURES
................................................... 33
Call Announce ............................................................................ 33
Call Forward All Calls ................................................................. 35
Call Forward - CO ...................................................................... 38
Call Forward - Follow Me ........................................................... 39
Call Forward Internal/External .................................................... 40
Call Forward On Busy ................................................................ 42
Call Forward On Busy No Answer.. ............................................ 43
Call Forward On No Answer.. ..................................................... 45
Call Forward - Other Extension .................................................. 47
Calling/Called Party Name Display ............................................. 48
Call Waiting ............................................................................... 49
Camp-On.. ................................................................................. 50
Extension Camp-On ................................................................ 50
Trunk Camp-On ...................................................................... 51
Off-Hook CampOn ................................................................. 51
On-Hook Camp-On ................................................................. 52
Auto LCR Camp-On ................................................................ 53
Consultation ............................................................................... 54
Do Not Disturb ........................................................................... 55
Do Not Disturb Override.. ........................................................... 57
Exclusive Hold.. ......................................................................... 58
Executive Override .................................................................... 59
Extension Pick-Up ...................................................................... 60
Group Pick-Up ........................................................................... 61
Message Leaving ....................................................................... 62
Message Leaving...Usin g Message Pick-Up ............................ 63
Message Pick-Up...CT-2 0 or CT-30 Telephone.. ..................... 65
Monitor ....................................................................................... 66
Off-Hook Call Announce ............................................................ 68
Park ........................................................................................... 69
Silent Message .......................................................................... 70
Silent Message ... Using Message Pick-Up .............................. 71
Silent Message...Usin g DND Silent MSG ................................ 74
Silent Message IDS ................................................................. 76
ii

TABLE OF CONTENTS (Cont’d)
TITLE
PAGE
CALL PROCESSING FEATURES (Cont’d)
Silent Monitor ............................................................................ 77
Speakerphone ........................................................................... 78
Three-Party Conference ............................................................ 80
Transfer ..................................................................................... 81
Transfer to Busy Extension ........................................................ 82
AUTOMATIC DIALING FEATURES ................................................
Automatic Intercom ... ................................................................
Last Number Redial ....................................................................
Repertory Dialing .......................................................................
Save Number ............................................................................
Specialized Common Carrier (SCC) Access ..............................
Speed Calling - Extension .........................................................
ExtensionSpeed Calling Directory ..........................................
Speed Calling - System .............................................................
System Speed Calling Directory .............................................
83
83
84
85
86
87
88
89
90
91
AUTOMATIC CALL DISTRIBUTION ............................................... 93
ACD Agent Instrument ... ............................................................ 93
Answering an ACD Call ............................................................. 94
Message from a Supervisor ....................................................... 95
Placing a Call ... With ACD Assigned ......................................... 96
Auto Answer Disconnect ......................................................... 96
Agent Call Waiting Indicator ................................................... 96
Staffing and Unstaffing Your Agent Instrument .......................... 97
Supervisor Assistance Request ................................................. 98
Use of Standard Features...Wit h ACD Assigned ........................ 99
ACD Call Overflow (Call Forward on No Answer) ................... 99
ACD Consultation ................................................................... 99
ACD Exclusive Hold ............................................................... 99
ACD Night Arrangement (Call Forw’d All Calls) ...................... 99
ACD Speakerphone ................................................................ 99
ACD Three-Party Conference ................................................ 100
ACD Transfer ... ..................................................................... 100
Wrap-Up Code Entry ................................................................. 101
. . .
III

TABLE OF CONTENTS (Cont’d)
TITLE PAGE
MISCELLANEOUS FEATURES ...................................................... 03
Accessing Features in a
PBX ..................................................... 03
Account Code/Client Billing ....................................................... 103
Analog Modem Port .................................................................. 105
Authorization Code - Walking COS
............................................ 06
External Paging ........................................................................ 107
External Paging - Answering .................................................. 108
Forced Account Code.. .............................................................. 109
Night Answer ............................................................................ 110
Night Answer Pick-Up ............................................................... 112
Paging .................................................................................... 113
Paging - Answering.. .............................................................. 115
Recorded Voice Announcement.. .............................................. 116
Self Extension Ringing.. ............................................................ 120
Terminal Password ................................................................... 121
Time Reminder ......................................................................... 122
DSS FEATURES ............................................................................
Alternate DSS.. .........................................................................
Camp-On to an Extension.. .......................................................
Direct Trunk Access.. ................................................................
Do Not Disturb Override.. ..........................................................
DSS Alarm ..............................................................................
DSS External Paging ................................................................
DSS Night Answer ....................................................................
DSS Park ..............................................................................
DSS Speed Calling ...................................................................
Placing a Call to an Extension.. .................................................
Primary Answering Position with Direct Station Selection ..........
Transferring an Incoming Call to Another Extension.. ................
Transfer Release.. .....................................................................
125
129
130
132
133
134
135
138
139
141
142
143
144
145
FEATURE BUTTON PROGRAMMING ........................................... 147
iv

TABLE OF CONTENTS (Cont’d)
LIST OF TABLES
NUMBER TITLE PAGE
1
Volume and Contrast Controls ................................................. 10
2 Visual Indicators.. .................................................................... 11
3 Specialized Common Carriers ................................................. 87
4 Programmable Feature Buttons.. ............................................ 149
LIST OF FIGURES
NUMBER TITLE PAGE
1 CT-10 Model ........................................................................... 3
2 CT-20 Model ........................................................................... 5
3 CT-30 Model ........................................................................... 7
4 30-Button DSS
....................................................................... 126
5 40-Button DSS ....................................................................... 127
6 80-Button DSS ....................................................................... 128
V

INTRODUCTION
Your new system, with its vast array of features, provides you with the
flexibility you need to meet many different calling requirements. Your
telephone can be custom tailored with features designed to meet your
specific communication needs. You may find that some of the features
discussed in this User Guide are not programmed on your telephone.
Complete details on the features that are available with your system are
found in the System Description/Features.
Please take the time to look through this guide in order to become
familiar with the your new telephone. The following sections are
included:
The Basics: Describes your telephone’s external features, the type
of lamp patterns, and the system tones. This section also describes
the headset adapter operation.
Placing a Call: Explains how to place inside and outside calls.
Answering a Call: Explains how to answer inside and outside calls.
This section also describes the Auto Answer and the Do Not Disturb
features.
Disconnecting from a Call: Explains how to disconnect from a
call.
Multi-Station Appearance: Describes how to use the Multi-Station
feature and its various functions.
Call Processing Features: Describes how to use the basic Call
Processing features. Many of these features can be assigned a
programmable feature/line button for single button operation.
Automatic Dialing Features: Describes how to use the Automatic
Dialing features.
1

INTRODUCTION (Cont’d)
l Automatic Call Distribution (ACD): Describes how to use the
available ACD features.
l Miscellaneous Features: Describes how to use the Miscellaneous
features.
e DSS Features: Describes how to use the DSS or Primary
Answering Position features.
NOTE
The phrase liptthe handset is the same as pressing the SPEAKER
button if you have a CT-20 or CT-30 model telephone.
THE !NSTRUMENTS
Your system can accommodate a variety of telephone instruments
including the CT-lo, CT-20, and the CT-30 proprietary analog models.
All CT model telephones are hearing aid compatible.
The CT-l 0 model (Figure 1) has the following features:
.
15 programmable line and/or feature buttons.
l Two-color lamp indicators.
l Seven fixed feature buttons:
- SPEAKER
- FLASH
- TRANSFER
- HOLD
- RG (RING) TONE
- UP
- DOWN
2

THE INSTRUMENTS (Cont’d)
l Internal speaker (monitor only).
l Two-pair wiring.
l K-style handset.
Figure 1. CT-10 Model
PROGRAMABLE
LINE/FEATURE
-BUTTONS WTH
LED LAMPS
LKEYPAD

THE INSTRUMENTS (Cont’d)
The CT-20 model (Figure 2) has the following additional features:
B Two-line display.
e Speakerphone for handsfree operation.
o Analog modem port (AMP) that lets you originate a data call from a
PC with a modem.
The display provides you with prompts for:
0 Error free programming.
e Feature implementation.
0 Time and date.
o Elapsed time.
o Important information about every call you place and receive.
4

THE INSTRUMENTS (Cont’d)
Figure 2. ~~-20 Mode’
5

THE INSTRUMENTS (Cont’d)
The CT-30 model (Figure 3) adds even more features. They include the
following:
l Additional programmable line and/or feature buttons (27).
a Off-hook call announce.
You can dial a specific feature code if you want to use a feature on your
telephone that has not been programmed to a specific button.
Please note that the feature codes used in this guide are the standard
system codes. Codes required to implement features in your system
may differ. Consult your Communications Manager for your specific
system codes.
6

THE INSTRUMENTS (Cont’d)
Figure 3. CT-30 Model
MICROPHONE
2 LINE X
20 CHARACTER
LCD DISPLAY
PROGRAMABLE
LINE/FEATURE
--BUTTONS WITH
LED LAMPS

This page is intentionally left blank.

THE INSTRUMENTS (Cont’d)
Figure 3. CT-30 Model
2 LINE X
20 CHARACTER
LCD DISPLAY
PROGRAMABLE
LlNE,FEAT”RE
-BUTTONS WITH
LED LAMPS

This page is intentionally left blank.

THE BASICS
FIXED FEATURE BUTTONS
SPEAKERButton
On the CT-10 model, the SPEAKER button is a
monitor button only. This means that you can
listen to origination and call progress but do not
have handsfree speaking capability.
The CT-20 and CT-30 models can use the
SPEAKER button instead of lifting the handset.
To operate the SPEAKER button:
1. Press the SPEAKER button with the
handset in place.
2. Press the SPEAKER button again to
hang up.
FLASH Button
The FLASH button is used to activate features
when the system is used with Centrex or
another PBX.
To operate the FLASH button:
1. Make a connection to the host PBX
or Centrex by dialing the code or by
pressing a line button.
2. Press the FLASH button.
3. Dial the code to activate a particular
feature.
TRANSFER Button
The TRANSFER button lets you transfer a call
to another extension or line.
HOLD Button
The HOLD button places an extension or line
call on hold. This button is solid red in color.
9

The RG (RING) TONE button controls the
ringing tone of the telephone. There are three
types of patterns that can be set: low, medium
(default), and high. This button is valid only in
ringing state. In order to change the ringer,
adjust the button while a call is ringing at your
extension.
UP Button The UP button increases the volume of the
handset, the speaker, and the ringer. It also
increases the LCD contrast. See Table 1 for
more information
The DOWN button decreases the volume of the
andset, the speaker, and the ringer. It also
decreases the LCD contrast. See Table 1 for
more information.
Table 1. Volwne and Contrast Controk
The CT-10 and CT-20 models have fifteen programmable line and/or
feature buttons. The CT-36 has twenty-seven programmable buttons.
These buttons have two-color lamps. See Table 2, Visual Indicators, for
further information.
Each programmable line and/or feature button can be assigned to
access a specific line or feature. Programming is accomplished by
assigning a particular feature code to one of these buttons.