Gaggia Milano SUP 052 User manual

ENGLISH
GAGGIA ACCADEMIA
RI9781 (SUP 052) RI9782 (SUP 052)
Operating instructions

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Control panel
Beverages menu
Ristretto Melange Frothed milk
Espresso Cappuccino Hot milk
Espresso lungo Flat white Green tea
Coffee Café au lait Black tea
Americano Caffèlatte Hot water
Caffè Cortado Cappuccino XL
Macchiatone Latte macchiato
A

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B

Dishwasher safe components
Milk carafe disassembly
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Congratulations on your purchase of Gaggia Accademia!
This easy-to-use machine guarantees excellent results every day.
Thanks to the intuitive interface, you can choose among 19 beverages, customise
them and save them to the 4 available profiles, where they can be instantly brought
up whenever you want.
Before being packed, each of our high-quality machines undergoes rigorous
testing in our laboratories in order to ensure its correct operation. Some coffee
residue might be found in your machine, since real coffee is normally used during
testing. However, this does not compromise the integrity of the product. Please be
assured that this is a brand new machine.
In this user manual you will find all the information you need to install, use, clean
and descale your machine. Before using it for the first time, please read carefully
the safety manual provided separately and store it for future use
ENGLISH

45
English
Contents
Machine overview (g.B/C) .................................................................................................................................................................................................................................................................................................................................................................................................................................................................. .................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 47
Control panel and display ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................... ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 48
Control panel overview (g. A) .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 48
Main display icons (g. A) ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 48
Touch screen / knob operation ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 49
Machine installation ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 49
First use ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 49
Manual rinse cycle ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 50
Measuring the water hardness ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 51
INTENZA+ water lter ......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................51
Demo mode (if any) ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 53
Cup warmer .............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 53
Beverage brewing ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 53
Types of beverage ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................. ...............................................................................53
Adjusting the dispensing spout ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................. ..55
How to use the carafe ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 55
"On the y" function .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 57
Co󰀨ee brewing .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 57
Milk-based beverage brewing ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 59
Latte Art frothing using the steam wand ........................................................................................................................................................................................................................................................................................................................................................................................................................ 60
Tea brewing ..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 61
Hot water brewing .............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 61
Espresso Plus System ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 62
Adjusting the grind settings ........................................................................................................................................................................................................................................................................................................................................................................................................................................................ ........................................................................................................................................................................................................................................................................................................................................................................................................................................................ 62
Beverage customisation .............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 63
Beverage settings support information ................................................................................................................................................................................................................................................................................................................................................................................................................................63
Beverage settings ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 64
Proles .......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 66
Choose a prole ......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 66
Add or delete a beverage ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 67
MEMO function ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 67
Machine settings .......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 68
Cleaning and maintenance ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 71
Cleaning table ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 71
Milk carafe cleaning ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 72
Cleaning the steam wand ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................73
Cleaning the brew group ..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 74
Removing the brew group ..........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................74
Cleaning the brew group under fresh water ........................................................................................................................................................................................................................................................................................................................................................................................................................... 74
Cleaning the brew group with suitable pads to remove oily co󰀨ee residues ..............................................................................................................................................................................................................................................75
Reinserting the brew group ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................75
Lubricating the brew group ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................76
Descaling ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 77

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Error code key .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 79
Troubleshooting .......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... .......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 80
GAGGIA accessories .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 83
Technical specications ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 83

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English
Machine overview (g.B/C)
1Water tank lid 20 Coffee bean container lid
2Water tank inner lid 21 Cup warmer
3Water tank 22 Service door
4Pre-ground coffee compartment 23 Service door opening button
5Control panel 24 Internal drip tray
6Steam wand 25 Brew group
7Steam wand handle 26 Coffee pucks container
8Steam wand nozzle 27 Milk container
9Espresso Plus System 28 Carafe handle
10 External drip tray grid 29 Milk suction hose
11 External drip tray 30 Carafe dispensing spout
12 Full drip tray indicator 31 Milk dispensing unit
13 Milk carafe 32 Carafe coupling cover
14 Power button 33 Power cord
15 Power cord socket 34 Water hardness measuring strip
16 Adjustable coffee dispensing spout 35 Pre-ground coffee measuring scoop
17 Coffee grinder adjustment knob 36 Lubricant
18 Coffee bean container 37 Cleaning brush
19 Aroma lid 38 Water lter

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Control panel and display
This coffee machine features an easy-to-use, intuitive display. Please see below for
an in-depth explanation.
Main display icons (g. A)
8Notications
These icons show the status of the
machine. They can be opened for better
understanding. By clicking on an open
notication, you can directly access the
setting, within the dedicated area.
9 Instruction Manual
By clicking on the icon you will nd a QR
code which, if scanned, will redirect you
to web page with the digital Instruction
Manuals.
10 Proles or Home
By Clicking on the icon, a window opens to
access the different proles or the HOME
screen.
11 Espresso Plus System
This icon gives you immediate and clear
feedback on the coffee intensity and crema
setting, by turning the knob on the coffee
dispensing spout.
Control panel overview (g. A)
1 Touch screen
All functions of the machine can be
selected via simple gestures such as
touching or dragging the functions for
navigation.
2ON/OFF
ON/OFF
button To switch the machine on or off.
3HOME button To get to the beverage menu or the start
screen (if previously set).
4CLEAN/SET button To get to the cleaning menu or machine
settings.
5PURGE button To start the cleaning or purging of the
steam wand.
6Knob
When active, it can be used instead of
the touch screen to navigate among the
display menus.
7START/STOP
START/STOP
button
Starts or stops brewing the selected
beverage or starts / stops the procedure
indicated on the display.
Note: the HOME
HOME
, CLEAN/SET buttons have same functions as ESC
buttons. You can exit any screen shown on the display at any time by pressing one
of these buttons, which will then bring you back to their start menu.

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English
Machine installation
First use
Before commissioning the machine, follow these few simple steps.
Touch screen / knob operation
All display functions can be used via the touch screen. You can however operate
some functions via the knob.
When the knob can be used, the LED lights around it will be steady on.
Note: in the instruction manual the symbol will be used to indicate that both
knob and touch screen can be used for that function.
Note: just click on or on any other dark part of the screen to close a window.
1Fit one end of the power cord to the socket on the side of the machine. Insert
the other end of the cord to a suitable power socket (see the data plate).
2Insert the drip tray.
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3The historical Gaggia logo will be displayed. Then, the machine will go in
stand-by mode. Press the ON/OFF
ON/OFF
button to start the machine.
4 Insert the coffee dispensing spout as shown in the gure.
5 Follow the directions on the display, until the rst installation is complete.
Note: to obtain a tastier coffee, we recommend that you initially prepare 5 cups of
coffee for the machine to make a self-adjustment setting.
Manual rinse cycle
During the rst installation or after a long period of machine inactivity, a manual
rinse cycle must be carried out.
1Place a container under the coffee dispensing spout, scroll the different
beverages and click on ESPRESSO LUNGO, to enter the beverage settings.
2Once in the beverage settings, click on the AROMA icon, select , the icon,
but do not add pre-ground coffee.
3Press the START/STOP button to start brewing. The machine will
dispense hot water.
4Empty and reposition the container under the steam wand and select the
HOT WATER beverage, by placing it on the pedestal.
5Press the START/STOP
START/STOP
button to start brewing.
6Empty the container and repeat steps 4 to 6 until the water tank gets empty. .
7 When nished, rell the water tank up to the MAX level. The machine is now
ready for use.
PRE-GROUND COFFEE

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Measuring the water hardness
Upon machine commissioning, you will need to set the water hardness value.
Take out the water hardness measuring strip from the machine box. Follow
the steps shown on the display during installation phase. In case you want to
change water hardness settings later, press the CLEAN/SET button, then
select SETTINGS , and once in the settings menu, scroll and select WATER
HARDNESS.
1Immerse the water hardness measuring strip in a glass of water for one
second. Remove the strip from the water and wait for one minute.
2Check how many squares turn red.
3 Select the corresponding hardness value and conrm by pressing the .
Number of small
red squares Value to be set Water hardness INTENZA+
1 very soft water A
2 soft water A
3 hard water B
4 very hard water C
INTENZA+ water lter
We recommend adding an INTENZA+ water lter, to limit limescale formation. This
will ensure a longer lifetime of your coffee machine and a better coffee aroma over
time.
Water represents an essential element for coffee brewing. Therefore, it is extremely
important that water be always ltered in a professional way.
The INTENZA+ water lter prevents the formation of mineral deposits while
improving the water quality.
Installing the INTENZA+ water lter
Immerse the INTENZA+ water lter in cold water and in vertical position, with lter
opening side upwards. Press both sides of the lter gently to let any air bubbles
out.
1 sec.

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Place the INTENZA+ lter in the water tank, taking care to position it correctly. Fill
the water tank and place it in its compartment.
Press the CLEAN/SET button, select SETTINGS , and once in the settings
menu, scroll and select WATER FILTER.
Follow the instructions shown on the display to activate the lter correctly.
Note: the lter activation procedure can be paused by pressing the START/
STOP button. Press the START/STOP button again to resume the lter
activation procedure.
Remove the INTENZA+ water lter from water. Set the machine according to the
measured water hardness (see the "Measuring water hardness" chapter) and the
letters found on the lter base:
A= soft water – 1 or 2 small squares
B= hard water (standard) – 3 small squares
C= very hard water – 4 small squares
Replacing the INTENZA+ water lter
When the INTENZA+ water lter runs out, an alarm message will be displayed.
1Replace or disable it by pressing the CLEAN/SET button and then the
SETTINGS icon.
2 Scroll and select the WATER FILTER.
3 Select REPLACE or OFF and conrm with the icon.
Follow the instructions shown on the display to activate the lter correctly.
Note: If you are not replacing the lter, select OFF to disable the lter and its
notications.

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Demo mode (if any)
DEMO mode is a function that shows the main characteristics of the machine,
disabling its normal operation. You can activate this function by clicking on the
icon on the Gaggia Milano screen and exit at any time by clicking on the DEMO exit
icon.
Cup warmer
This function allows you to set the operation of the cup-warming surface located
on the top of the machine.
Once turned on, the plate takes a few minutes to reach the operating temperature.
This function can be activated by pressing the CLEAN/SET button, selecting
SETTINGS , and then CUP WARMER AND TIMER.
Once the cup warmer function is enabled, you can choose whether to activate a
wake-up timer to wake up the machine and have the cup warmer on, at the pre set
time.
Note: once a wake-up timer is activated, the machine stand-by automatically
switches to 60 mins to allow the cup warmer to perfectly heat the cups. Then, it
returns to the selected stand-by time.
Note: At the preset time, the machine will wake up displaying the "Cupwarmer ON"
icon. You just need to touch the screen to start the machine.
Beverage brewing
Types of beverage
Beverage name Description
Ristretto 30 ml
A ristretto, served in a small cup, is an espresso whose brewing time is
shorter than a regular espresso. As such, a ristretto is a shorter shot and
lower in caffeine.
Espresso 40 ml
The espresso is known around the globe as true "Italian coffee". Served in
a small cup, its unmistakeable characteristics are a full and intense aroma
and a top layer of compact, natural crema. It is the result of the hot-water
pressurised extraction process invented by Achille Gaggia in 1938.
Espresso lungo 80 ml
An espresso lungo is an espresso shot with a longer extraction time. It
is more diluted, with a different aromatic intensity and a higher caffeine
content. It is served in a medium-sized cup
Coffee 120 ml Coffee is a beverage prepared with a greater quantity of water than an
espresso shot. It has a lighter aroma and is served in a medium-large cup.
Americano 40 ml An Americano is a long, less intense coffee drink prepared by combining hot
water and espresso.
110 ml

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Cortado 40 ml The cortado is an Argentinian beverage, consisting of an espresso shot with
a small quantity of milk. It is usually served in a small glass and is popular in
Spain, Portugal, and Latin America.
30 ml
Macchiatone 40 ml Macchiatone is born in Venice. It consists of espresso coffee, milk and milk
foam in smaller quantities than cappuccino. It is served in a large cup.
40 ml
Melange 70 ml Melange is a Viennese beverage consisting of one part coffee and one part
milk with foam. It is similar to cappuccino but lighter.
70 ml
Cappuccino 40 ml The cappuccino is an Italian classic, among the most loved in the world. It is
prepared with espresso, milk and a milk froth, which must be no less than 1
cm thick. It is served in a large cup.
120 ml
Flat white 40x2 ml A at white is a beverage of Australian origin which has a strong, dominant
coffee avour. It is composed of a double espresso and milk, toped with a
light layer of velvety foam.
80 ml
Cafè au lait 90 ml A café au lait is a beverage composed of equal parts coffee and milk. This
can even be enriched by a thin layer of milk froth. It is served in a large cup.
90 ml
Caffélatte 60 ml The Caffèlatte is a beverage that is mainly drunk at breakfast and consists of
espresso coffee and a good quantity of hot, not foamed milk. It is served in a
large cup or glass.
140 ml
Cappuccino XL 70 ml An XL cappuccino is a cappuccino prepared with a greater quantity of
espresso and milk.
180 ml
Latte macchiato 40 ml A latte macchiato is prepared with hot milk, one part milk froth and a small
quantity of espresso. It is served in a tall, transparent glass to allow the
separation of the three different layers to be seen.
240 ml
Frothed milk 180 ml Frothed milk is used to make cappuccinos, latte macchiatos and several
other beverages. The result is a compact, homogeneous layer of milk froth.
Hot milk 180 ml Hot milk can be tasted on its own, adding aromas or used in the preparation
of many other beverages, such as milk and coffee or hot chocolate.
Green tea 150 ml
Green tea is an age-old beverage with antioxidant properties, against
tiredness and fatigue. The beverage is obtained by brewing leaves in hot
water at about 80°C (175ºF).
Black tea 150 ml
Black tea is characterised by a very intense taste and is often drunk with
lemon or milk. It is obtained by brewing leaves in hot water at about 90° C
(195° F).
Hot water 150 ml Hot water can be used to prepare hot teas, infusions and instant beverages.

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English
Adjusting the co󰀨ee dispensing spout
The coffee dispensing spout can be adjusted depending on the cup used.
If you wish to try a traditional Italian espresso with a delicious layer of natural
crema on top, we suggest you to set the dispensing spout height close enough to
the cup.
If you wish to prepare beverages that require the use of tall or large glasses or
cups, you can remove the coffee dispensing spout or move it backwards.
How to use the carafe
Note: Before using the milk carafe, clean it thoroughly as described at the “Milk
carafe cleaning” chapter.
1Turn the carafe dispensing spout clockwise.

56 English
2Press the release buttons to remove the lid.
Inserting the milk carafe
1Remove the carafe coupling cover, if installed.
Removing the milk carafe
Rotate the carafe upwards until it naturally unlocks from its housing in the drip tray.
Then remove it.
3Pour the milk into the carafe. The milk level must be between the minimum
(MIN) and the maximum (MAX) sign on the carafe. Place the lid back making
sure that the carafe dispensing spout is in central position to ensure a perfect
dosing.
2Tilt the carafe slightly and insert it all the way into the guides of the machine,
until it hooks onto the external drip tray.
Note: do not force the carafe into position.
1
1
2

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English
Co󰀨ee brewing
Co󰀨ee beans
Warning: use only coffee beans that are suitable for espresso brewing. Do not put
any ground, unroasted, freeze-dried, or instant coffee in the coffee bean container,
as they may damage the machine.
Tip: preheat the cups on the cup warmer to enjoy a hotter coffee.
1Place a cup under the coffee dispensing spout, then raise, lower or remove the
coffee spout according to the size of the cup being used.
"On the y" function
The "ON THE FLY" function allows you to change beverage quantities in real time,
while brewing.
1By moving the slider showing the preset level to reach while brewing, you can
change the amount to be dispensed.
Note: as you move the slider, the preset level will be indicated by a white dot.
2 Once you have changed the quantity, conrm it with the icon.
Note: until you conrm with the icon, the change will not take place.
Note: if the coffee boost is activated, quantity cannot be changed after the second
grinding.
Note: if the quantity of a milk-based beverage is changed, the preset milk foam
level may change accordingly.
2Scroll the different beverages to nd and select the desired coffee, by
placing it on the pedestal.

58 English
Pre-ground co󰀨ee
Use the measuring scoop supplied to put the correct dose in the pre-ground coffee
compartment.
1 Lift the lid of the pre-ground coffee compartment and add a level measuring
scoop of pre-ground coffee.
Warning: do not insert any other product than the pre-ground coffee, as the
machine could get damaged.
2 Place a cup under the coffee dispensing spout and select the desired beverage
by clicking on the beverage icon.
3 Once in the beverage settings, click on the AROMA icon.
4 Press icon or select it using the knob.
Note: The “pre-ground coffee" excludes the possibility of brewing two cups of
coffee at the same time.
Note: this function is not available for FLAT WHITE.
5 Press the START/STOP button to start brewing coffee.
Note: you can stop brewing at any time by pressing START/STOP button or
change the quantity by using the "ON THE FLY" function.
If you wish to customise the settings of a specic beverage, please refer to the
“Beverage customisation” chapter.
3Once the desired beverage has been placed on the pedestal, press the
START/STOP button to start brewing.
Note: you can also dispense by clicking on the desired beverage icon without
placing it on the pedestal, then pressing the START/STOP
START/STOP
button.
Note:you can interrupt the brewing at any time by pressing the START/STOP
button or change the quantity using the "ON THE FLY" function.
If you wish to customise the settings of a specic beverage, please refer to the
“Beverage customisation” chapter.
PRE-GROUND COFFEE

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English
Milk-based beverage brewing
Tip: to enjoy a hotter beverage, preheat the cups by putting them onto the cup
warmer.
Tip: to ensure a perfect result, we recommend using cold whole milk (at abt. 5°C)
with a protein content of at least 3% and a fat content of at least 3.5%. The proteins
will make the air be incorporated into the foam, while the fats will make it thick and
rm. Good results can also be obtained using semi-skimmed cow’s milk, some
types of lactose-free milk, soy, almond as well as with oat beverages.
1 Press the HOME button and select your beverage from the menu, by
placing it on the pedestal.
- Place a suitable cup or glass beneath the coffee dispensing spout and
carafe dispensing spout.
- Press the START/STOP button to start brewing the selected beverage.
Note: you can also dispense by clicking on the desired beverage icon without
placing it on the pedestal, then pressing the START/STOP
START/STOP
button.
2 The machine brews a default amount of coffee and milk into the cup or the
glass. Depending on the beverage chosen, either coffee or milk will be brewed
rst.
Note: you can interrupt the brewing at any time by pressing the START/STOP
button or change the quantity using the "ON THE FLY" function.
If you wish to customise the beverage before brewing, refer to the “Beverage
customisation” chapter.
3 Immediately after the milk is brewed, the machine emits a short steam shot to
keep the system running eciently.
4 Close the carafe dispensing spout to sanitize the milk circuit with steam. You
do not need to remove the milk from the carafe.
Warning: the carafe dispensing spout is to be tightly closed and aligned with the
handle to prevent water/steam splashing or pung.
The machine allows you to run a quick cleaning cycle whenever you wish, by
entering the relevant menu. Please refer to the "Carafe cleaning" chapter.