Garner HD-3XTL User manual

1-800-624-1903
Tel: [phone] Fax: [phone]
GarnerProducts.com
10620 Industrial Avenue, Suite 100, Roseville, CA 95678
The World Leader
In Data Elimination
Operator Manual
HD-3XTL
4075-496A Manual, Operator HD-3XTL
Specifications subject to change without notice.
HIPAA
HD-3XTL
2020-5-12

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HD-3XTL Operator Manual
US
First Pass Second Pass
IMPORTANT SAFETY NOTES
No operator-serviceable parts inside
unit. Maintenance to be done only by
trained personnel.
High Voltage exists inside unit even
when equipment is not under power.
All trouble shooting and wiring checks
must be performed by a qualified
electrician or authorized plant
personnel.
Unplug power cord from the wall to
disconnect power to the system.
Disconnect main power and unplug
unit from the wall before installing
or removing device or servicing
equipment.
PACE MAKER USERS
Due to stray magnetic fields, consult
your physician before operating.
A non-shielded power cord may
be used to connect AC power to
the system. Use only power cords
approved by Garner Products.
For continued protection against risk of
fire, replace fuses with fuses of same
types and ratings only.
Airflow is important. Do not cover
chassis ventilation slots or block
enclosure openings.
Check input voltage selection; if not
compatible with wall voltage, have
technician qualified by Garner Products
modify wiring inside this system before
connecting system plug to wall voltage.
CONTROLS AND INDICATORS
POWER Switch (RED) The power button switches the power on and off.
LCD display The LCD display gives status, automatic count, total count, software version, field
strength, user instructions and fault messages.
Media Slot The HD-3XTL degausser operates automatically when media is inserted into the
media slot.
LCD DISPLAY DEGAUSSING INSTRUCTIONS
The following information appears on
the LCD Display from power-up through
one automatic degaussing cycle:
Automatic Degaussing
Step 1: Press POWER button ON
Displays manufacturer.
Displays degausser model.
Displays current firmware version.
Displays total erasing cycles. Number on left indicates
number of times the counter reached 50,000.
Ready for media to be placed into the media slot.
Displays counter for erase cycles completed since
powered up.
Step 2: Insert media
Indicates media slot is open – this is normal when
inserting media to be erased.
Door has closed and the erase cycle has started.
Successful erase. Indicates power and erasing field
strength was verified and data has been eliminated.
Erased media will slide out.
Ready for next cycle. Inserting media starts the next
cycle.
INITIATION
Introduction
The high-speed, high-volume Garner HD-3XTL degausser
is a continuous duty capacitive discharge degausser. The
unit is designed to erase hard drives and tape cartridges
that fit into the oversized media slot. The convenient media
loading design accommodates many different types and
sizes of media, without the need for adapters.
Each erase cycle is measured and verified by internal
diagnostics thus eliminating the possibility of a non-
erasure. For security purposes, if an insufficient field is
detected, the HD-3XTL will not release the media.
Inspection
Inspect the degausser for shipping damage as soon as
it is unpacked. If the degausser or any accessories are
damaged or fail to operate correctly, notify carrier and
contact your dealer immediately
INSTALLATION
Power Plug
Plug the IEC connector attached to the supplied power cord
into the receptacle on the back of the unit.
Location
The degausser must be placed on a flat, hard surface.
Keep at least a 15 cm (6 inch) distance from any object
that may interfere with the cooling fan exhaust located on
the backside of the degausser.
Cooling
Forced air-cooling is used to maintain safe operating
temperatures within the degausser. To ensure proper
cooling, do not block the air-intake and maintain at least a
15 cm (6 in.) distance from the back of the degausser to
any obstacle.
DEGAUSSING INSTRUCTIONS FOR DLT MEDIA
Remove the plastic protective cases.
Although the data is completely degaussed in one
operation, a second pass rotated at 90 degrees is required
to smooth out any magnetic fluctuation.
Note: If the second pass is not completed, the tape
drive may eject the tape from the tape drive and
indicate that the tape needs cleaning. The second pass
at 90 degrees will correct this condition. If you have
any questions, please contact your dealer.

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LCD DISPLAY ERROR CODES
Charge Failure
The LCD displays “Charge Failure”. This error indicates that the degausser
failed to charge to the determined power level necessary to successfully
erase the media in the degaussing chamber.
Note: The media will stay in the degaussing chamber until a successful erase
sequence has been completed.
Action: Turn off the degausser for one minute and restart. (Turning off the
power to the degausser will clear the error.) To initiate the degauss cycle with
media already in the degaussing chamber, push the media slot open and let it
close. The media in the degaussing chamber will be erased and only released
with a successful degauss. If the error repeats, have the power mains
checked and also check the degausser to make sure the power setting is set
to match the power mains. If error persists, call customer support.
Gauss Failure
The LCD displays “Gauss Failure”. This error indicates the erasing field may
not have been adequate to effectively erase the media in the degaussing
chamber. Media will not be ejected.
Action: Turn off the degausser for approximately one minute. Turning off the
power to the degausser will clear the error. Turn the degausser back on. To
initiate the degauss cycle with media already in the degaussing chamber,
push the media slot open and let it close. The media in the degaussing
chamber will be erased and only released with a successful degauss. If error
persists, call customer support.
Door Open Error
The LCD displays “Door Open”. This error indicates that the media slot is not
completely closed. The degausser checks to see if the media slot is closed
just before the media is to be erased.
Once the door is closed, the degausser will automatically continue the erase
function.
Action: Check media slot for obstructions.
DISPOSAL
Disposing of the machine:
Dispose of the machine in an environmentally sound fashion
at the end of its useful service life. Do not dispose of any of
the parts included in the machine or its packaging with
household trash.
US
This shipment was packaged and delivered to the carrier with utmost care
to ensure safe delivery of goods to you, our valued customer.
PLEASE RETAIN ALL SHIPPING MATERIALS FOR FUTURE USE.
In the event that you need to transport the unit to a different location or to
the factory for repair service, you must package it for safe delivery. Failure
to do so may result in freight damage and will void the factory warranty.
Please contact Garner Products, Inc. at [phone] for further
information if required.
* All mounting hardware must be removed prior to degaussing.
SPECIFICATIONS
Part Number HD-3XTL,HD-3XTLE
Certifications CE • TAA
Magnetic Field 1 Tesla (10,000 Gauss) nominal
Erasure Verification IRONCLAD optional
SCAN-1X standard
Complete Erasure 3 seconds (nominal)
Throughput
(Hard drives per hour)
Up to 4,000 (1.8 in.)
Up to 1,600 (2.5 in.)
Up to 400 (3.5 in.)
Media Hard drives: Laptop, standard, and network drives* up
to 1.7 in. in height
Tape media: All LTO, all DLT, 3490, 9940, 3592, AIT,
and others
Power
(Factory configurable)
HD-3XTL: 100-120V ±5%, 50/60 Hz
HD-3XTLE: 220-240V ±5%, 50/60 Hz
Power Consumption During standby: 53W
During charge: 188W (avg)
At the time of erase: 53W
Degausser System Capacitive discharge
Duty Cycle Continuous
Media Slot Capacity
(HxWxD)
1.7 x 4.5 x 5.9 (in.)
43.2 x 114.3 x 148.6 (mm)
Temperature 41°F - 104°F (5°C - 40°C)
Humidity 10%H - 40%H without condensation
Weight 59 lbs. (27 kg)
Size
(HxWxD)
18.9 x 13.3 x 13 (in.)
480 x 338.6 x 328.9 (mm)
With slide:
18.9 x 22.8 x 13 (in.)
480 x 578.1 x 328.9 (mm)
Warranty HD-3XTL: One-year manufacturer’s limited warranty
standard, optional three-year limited warranty available
HD-3XTLE: One-year manufacturer’s limited warranty
standard
Scanner: Ninety-day manufacturer’s limited warranty
Made in U.S.A. By Garner Products, Inc.
EJECTING MEDIA AFTER A FAILURE
To retrieve media that has remained in the degaussing chamber due to a failure:
Step 1: Press the POWER button to the off (|) position.
Step 2: Press the POWER button to the on (0) position.
Step 3: Manually open the door of the degaussing chamber.
Step 4: The HD-3XTL will complete a degauss cycle and release the media.
Step 5: If the media does not release, call Garner for technical support.

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GARNER PRODUCTS, INC. LIMITED WARRANTY
AND
WARRANTY RETURN POLICY
Garner Products, Inc. (“Garner”) warrants this Garner-branded product (“Product”) against defects in materials and workmanship for
a period of ONE (1) YEAR from the date of purchase by the original end-user (“end-user”) as evidenced by end-user’s packing slip or
invoice (“Warranty Period”). No Product may be returned except upon prior written permission by Garner and shipment to factory with
transportation charges prepaid.
If a valid claim is received within the Warranty Period, at its option, Garner will either: (1) repair the Product, (2) exchange the Product,
or (3) request that end-user replace parts with new or refurbished user-installable parts that Garner provides in fulfillment of its warranty
obligations. A replacement Product or Part, including a user-installable part that has been installed in accordance with instructions
provided by Garner, assumes the remaining warranty of the original Product.
Garner is not responsible for damage arising from failure to follow instruction relating to the Product’s use. This warranty does not apply
to: (a) cosmetic damage, including but not limited to scratches, dents and broken plastic; (b) freight damage; (c) consumable parts; (d)
normal wear and tear or otherwise due to the normal aging of the Product; (e) damage caused by accident, abuse, inadequate wiring,
power surge, rust, corrosion, neglect, misuse, liquid contact, fire, earthquake or other external causes; (f) damage caused by operating
the Product outside the permitted or intended uses described by Garner; (g) damage caused by service performed by anyone who is
not a representative of Garner or a Garner authorized service provider; (h) a Product or part that has been modified to alter functionality
or capability without the written permission of Garner; or (i) if any Garner serial number has been removed or defaced.
No Garner dealer or reseller is authorized to make any modification, extension, or addition to this warranty.
DISCLAIMER
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
GARNER DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS,
TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, GARNER LIMITS THE
DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THE EXPRESS WARRANTY AND RETURN POLICY
DESCRIBED HEREIN.
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL
GARNER BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING
BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF
BUSINESS; LOSS OF GOODWILL; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT
OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED. END-USER’S SOLE AND EXCLUSIVE REMEDY FOR ANY
CAUSE OF ACTION, IS A CLAIM FOR DAMAGES WHICH IN NO EVENT WILL EXCEED THE PRICE OF THE SPECIFIC PRODUCT
AS TO WHICH THE CLAIM IS MADE.
WARRANTY RETURN POLICY
If a problem occurs with this Product, contact Garner directly by Email at [email protected] or by phone at [phone] to
obtain technical support and/or to get a Return Authorization Number (RA#).
All returns must be specifically authorized by Garner prior to shipment. End-user shall pay all charges for in-bound and out-bound
transportation.
Garner recommends using the original shipping container to securely package the Product. It is end-user’s responsibility to ensure the
Product is packaged properly to prevent damage during transit to Garner. Garner will provide product packaging to end-user at end-
user’s request and expense.
Enclose proper documentation, including RA#, the return address, a name and phone number of the contact person, the serial number
of the merchandise being returned and a description of the reason for the return. Omission of any of this information may delay service.
Garner recommends end-user insure the shipment; otherwise end-user accepts the risk if Product is lost or damaged in shipment.
4075-316B

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Company:
Garner Products Inc.
10620 Industrial Avenue, Suite 100
Roseville, CA 95678 USA
Tel: [phone] or [phone]
Fax: [phone]
Hours: Monday through Friday, 8:00am to 5:00pm
Pacic Time (GMT - 8 hours)
Email: [email protected]
International Distributors:
Canada - Synnex Limited
200 Ronson Drive
Toronto, Ontario
Canada M9W 5Z9
Contact: Lucy Sousa
Tel: [phone]
Hours: Monday-Friday, 9 am to 6 pm Canada
Standard Time (GMT – 4 hours)
Email: [email protected]
India - Datalifecycle.com Pvt Ltd.
No 55, 17th Cross Road,
between 6th and 8th Main,
Malleshwaram,
Bangalore – 560 055, India.
Tel: [phone]
Hours: Monday-Friday, 9:00 am to 6:00 pm India
Standard Time (GMT + 5:30 hours)
Email: [email protected]
Japan - xZact Solutions, Inc.
Jidosha Kaikan Bldg. 1F 4-8-13
Kudan Minami, Chiyoda-ku,
Tokyo, 102-0074 Japan
Tel: [phone]
Email: [email protected]
Mexico - Concord Defense
Jurel 63 SM 3 Cancún-QR 77500
Mexico
Contact: Carlos Contreras
Tel: [phone] / 5434
[phone] / 252 3547
Skype: cha-contreras
Email: [email protected]
Singapore - Datumstruct (s) Pte Ltd.
33 Changi South Ave 2, #03-00
Singapore 486445
Tel: [phone]
Fax: [phone]
Hours: Monday-Friday, 9:00 am to 6:00 pm
Singapore Standard Time (GMT + 8 hours)
Email: [email protected]
United Kingdom - Varese Secure Ltd.
Lancaster Court
8 Barnes Wallis Road
Fareham
PO15 5TU
Tel: [phone]
Mobile: [phone]
Hours: Monday-Friday, 9:00 am to 5:00 pm
Greenwich Mean Time (GMT)
Email: [email protected]
Stocking U.S. Dealer:
Data Devices International, Inc., USA
14431 Ventura Blvd., #434
Sherman Oaks, CA 91423
Tel: [phone]
Email: [email protected]
Better Shredders
35 Trevor Road
York, PA 17404
Tel: [phone]
Toll Free: [phone]
Email: [email protected]
9 to 5 Computer Supply
3948 Third Street South #103
Jacksonville, FL 32250
Tel: [phone]
Toll Free: [phone]
Email: [email protected]
ProSource Packaging Inc.
15825 State Highway 249, Suite 25
Houston, TX 77086
Tel: [phone]
Email: [email protected]
www.machine-solution.com