Geberit AQUACLEAN TUMA CLASSIC User manual

1
GEBERIT AQUACLEAN TUMA CLASSIC
ENGINEER,
WARNING LIGHTS
AND TROUBLESHOOT
GUIDE

32
Troubleshooting
Troubleshooting
The table below explains what you need to do in the event of a fault:
• Carry out the steps one after the other until the device is no longer demonstrating any faults
or is working as normal again.
• Be sure to follow the steps in order.
Step Description of problem Fault clearance
1The shower toilet is demonstrating a
fault or is not working as normal.
▶ Switch off the device. → See "Switching
the device on and off", page16.
▶ Wait 30seconds.
▶ Switch on the device. → See "Switching
the device on and off", page16.
2
Step 1 has been carried out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ Test the status LED on the lateral control
panel. → See "Status LED on the lateral
control panel", page14.
3
Steps 1 and 2 have been carried
out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ Check the problem descriptions in the
faults table and carry out the relevant fault
clearance as required. → See "The
shower toilet is without function",
page32 and "Other functional errors",
page33.
4
Steps 1 to 3 have been carried out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ contact customer service.
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Status LED on the lateral control panel
The status LED on the lateral control panel informs you of the current device status.
LED Description
Flashes blue The device initialises after switching on. A system flush is
performed.
Lights up blue The heating element is switched on.
Does not light up The heating element is switched off. Economy mode is active.
Flashes blue-red The device must be descaled. →See"Descaling the device",
page28.
Flashes red Malfunction message →See"The shower toilet is without
function", page32.
Flashes blue-red and
lights up orange
The device is blocked and urgently needs to be descaled. The
spray functionalities cannot be used when blocked. The block
can be reset for 1 shower cycle. To implement this, the
<Shower> button must be pressed for 5 seconds.
Lights up orange The device is now descaling. It is not possible to use the shower
toilet for the duration of the descaling procedure.
Flashes orange Water replacement is being carried out. →See"Automatic water
replacement", page23.
Flashes red and orange at
the same time
The descaling function has failed and is waiting for a command
from the user.
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Other functional errors
The following table will help you with troubleshooting if individual functions of the shower toilet
have failed.
The shower toilet can be used as a normal toilet even in the event of a malfunction.
The spray arm must be fully retracted. You start the toilet flush as usual by pressing
the actuator buttons.
If the device is defective, switch it off using the power switch.
Description of problem Cause Fault clearance
The spray arm is not
functioning correctly.
Malfunction has
occurred
▶ Switch off the device.
→ See "Switching the device on and
off", page16.
▶ Wait 30seconds.
▶ Switch on the device.
→ See "Switching the device on and
off", page16.
Result
✓ The device initialises again after
switching on.
The cleaning effect of the
shower has weakened.
Spray nozzles
clogged or defective
▶ Clean or replace the spray nozzles.
→ See "Cleaning the spray nozzle",
page27.
▶ descale the device. → See
"Descaling the device", page28.
When using the shower
function, the shower toilet
no longer reaches the
usual temperature.
Shower toilet dirty
▶ descale the device.
→ See "Descaling the device",
page28.
▶ Switch off the device.
→ See "Switching the device on and
off", page16.
▶ Wait 30seconds.
▶ Switch on the device.
→ See "Switching the device on and
off", page16.
Result
✓ The device initialises again after
switching on.
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33
The shower toilet is without function
The following table will help you with troubleshooting if the shower toilet is without function.
DANGER
Electric shock
Incorrect maintenance work or troubleshooting can lead to serious injury or death.
▶ In case of malfunctions, the device must immediately be switched off at the
power switch and the customer service must be contacted.
▶ Only trained electrically skilled persons are permitted to perform electrical
installations on the device.
▶ Only trained professionals are permitted to perform retrofitting on the device.
The shower toilet can be used as a normal toilet even in the event of a malfunction.
The spray arm must be fully retracted. You start the toilet flush as usual by pressing
the actuator buttons.
Description of problem Cause Fault clearance
The fuse or residual-
current device in the
electrical distributor trips
once.
Malfunction has
occurred
▶ Replace or reset the fuse in the
electrical distributor.
▶ Reset the residual-current device in
the electrical distributor.
Result
✓ The device initialises again after
switching on. Using the device does
not trip any fuses or residual-current
devices.
The fuse or residual-
current device in the
electrical distributor trips
repeatedly when the
device is used.
Device defective
▶ Replace or reset the fuse or residual-
current device in the electrical
distributor.
▶ Disconnect the mains plug (if
available).
▶ contact customer service.
The product has an
unknown technical defect.
Malfunction has
occurred
▶ Trip the fuse or residual-current
device in the electrical distributor.
▶ Disconnect the mains plug (if
available).
▶ contact customer service.
▶ Have the power supply tested by a
skilled person.
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NOTES