Genesys TLS User manual

(78A%8A64=4@0B435@><0CB7>@8B0B8D4>=;8=42>=B4=B0=3
8A?@>D83435>@2>=D4=84=24>=;G(78A%20==>B14CA43
5>@;460;?C@?>A4A>@0CB7>@8B0B8D4C=34@AB0=38=6>5E70B
8A0=38A=>BAC??>@B430;E0GACA4B74>=;8=42>=B4=B(>
2>?G2>34A0<?;4A0;E0GACA4B74>=;8=42>=B4=B
>=L6C@8=6(!'
+>@:14=27)A4@AC834


Contents
J >=L6C@8=6(!'
J +>@:14=27(!'
J +>@:14=27B>=6064(!'
+>@:14=27)A4@AC834 

Conguring TLS
<?>@B0=B
J (!'2>==42B8>=AB>+>@:14=27$0=3 810=04AA4=B80;;GB74<08=+>@:14=27)8A
2C@@4=B;G#$(AC??>@B43
J (!'2>==42B8>=A5@><+>@:14=27$??;820B8>=A0B38K4@4=B0B04=B4@A8AAC??>@B43
J (!'2>==42B8>=AB>;0AB82A40@2770AB>144=01;43E74=4=01;8=6;0AB82A40@27
CB74=B820B8>=
J (!'2>==42B8>=AB>.>> 44?4@8A#$(AC??>@B43
J (!'2>==42B8>=5@><+>@:14=27B>=6064>=L6C@0B8>='4@D4@8AAC??>@B43
J (!'2>==42B8>=5@><+>@:14=27B>=6064'>;CB8>=>=B@>;'4@D4@8AAC??>@B43
J (!'2>==42B8>=5@><+>@:14=27B>=6064"4AA064'4@D4@8AAC??>@B43
Workbench TLS
C@@4=B;G+>@:14=27AC??>@BA(!'2>==42B8>=A2><<C=820B8>=14BE44=8BA+>@:14=27$
??;820B8>=A
>@4F0<?;40+>@:14=27$??;820B8>=8=%20=2><<C=820B4E8B70+>@:14=27$??;820B8>=
8="?@>D838=6A42C@4<4AA068=6>5;0@<70=64A70==4;">=8B>@8=60=3C38B8=64D4=BA
02@>AAB74+#B>4=01;4B78A+>@:14=27$%B>+>@:14=27$"2>==42B8>=
2><<C=820B8>=B74@4A?42B8D4+>@:14=27>AB$1942BA<CABL@AB14(!'=01;43
=01;4+>@:14=27>AB(!'
(78AA42B8>=34B08;AB744=01;4<4=B>5B74+>@:14=27>AB(!'D80B74+>@:14=27(!'
><<C=820B8>='42B8>=
$=;G4=01;4B74+>@:14=27>AB(!'A4BB8=685E74=
J +>@:14=27$??;820B8>=(!'2>==42B8>=2><<C=820B8>=8A?@454@@4314BE44=+>@:14=27$
??;820B8>=A0B38K4@4=B0B04=B4@A84%0=3"5>@8<?@>D43A42C@8BG2><?;4B4B78A
+>@:14=27>AB(!'4=01;4<4=B145>@44=01;8=6+>@:14=27$??;820B8>=(!'
J +>@:14=27;0AB82'40@27CB74=B820B8>=8A?;0==43B>144=01;432><?;4B4B78A+>@:14=27>AB(!'
4=01;4<4=B145>@44=01;8=6;0AB82'40@27CB74=B820B8>=
%;40A45>;;>EB74A4AB4?AB>4=01;4B74+>@:14=27>AB(!'A4BB8=6A
>=L6C@8=6(!'
+>@:14=27)A4@AC834 

 4@B8L20B4A=443B>148=00D0 4G'B>@49:AL;40=30224AA81;4>=B747>AB1GB74CA4@022>C=B
@C==8=6+>@:14=27
 +8B78=+>@:14=271@>EA4B>B74>=L6C@0B8>=>ABAA42B8>=0=3A4;42BB747>ABB70B(!'E8;;14
4=01;43>=
 +8B78=B747>AB>1942BA4BB8=6A=0D860B4B>B74+>@:14=27(!'><<C=820B8>=A42B8>=
 %>?C;0B4B745>;;>E8=6>?B8>=A
J 4GAB>@4%0B7?0B7>5B740D0 4GAB>@4>=B747>AB
J 4GAB>@4%0AAE>@3?0AAE>@35>@B74:4GAB>@4
J (@CABAB>@4%0B7?0B7B>B740D0B@CABAB>@4
J (@CABAB>@4%0AAE>@3?0AAE>@35>@B740D0B@CABAB>@4
J %@>B>2>;3450C;B(!'D(!'?@>B>2>;B70BE8;;14CA43
J ;6>@8B7<A2><<034;8<8B43;8AB>528?74@AC8B4AB70BB747>ABE8;;CA45>@(!'=46>B80B8>=
2><<C=820B8>=E8B7>B74@=>34A
J '44B74''8?74@'C8B4#0<4AA42B8>=>5B745>;;>E8=63>25>@0D0;83;8AB>528?74@AC8B4A
AC??>@B431G0D0 7BB?A3>2A>@02;42><90D0A43>2AA?42AA42C@8BGAB0=30@3=0<4A7B<;
J "CBC0;(!'2742:B>4=01;4<CBC0;(!'
 ;82:B74A0D41CBB>=B>2><<8BB74270=64A
=01;4+>@:14=27$??;820B8>=(!'
(78AA42B8>=34B08;AB744=01;4<4=B(!'5>@B74+>@:14=27$??;820B8>=
$=;G4=01;4B74+>@:14=27$??;820B8>=(!'A4BB8=685E74=
J (!'2>==42B8>=2><<C=820B8>=8A?@454@@4314BE44=+>@:14=27$??;820B8>=A0B38K4@4=B0B0
4=B4@A5>@8<?@>D43A42C@8BG
%;40A45>;;>EB74A4AB4?AB>4=01;4B74+>@:14=27$??;820B8>=(!'A4BB8=6A
 =AC@4B70BB74(!'?@>?4@B84A70D4144=L@AB2>=L6C@435>@B747>AB>1942BB70BB74+>@:14=27/$
0??;820B8>=8A@C==8=6>='44B7401>D4=01;4+>@:14=27>AB(!'A42B8>=
 +8B78=+>@:14=271@>EA4B>B74>=L6C@0B8>=??;820B8>=AA42B8>=0=3A4;42BB74+>@:14=27/$
0??;820B8>=8=B74;8ABB70B(!'E8;;144=01;43>=
 +8B7B74+>@:14=27/$0??;820B8>=>1942B=0D860B4B>B74+>@:14=278AB@81CB43">34A42B8>=
 742:B74(!'=01;43?@>?4@BG
 ;82:'0D4B>2><<8BB74270=64A
 &4AB0@BB74+>@:14=27/$A4@D8245>@270=64AB>B0:44K42B
>=L6C@8=6(!'
+>@:14=27)A4@AC834 

=01;4;0AB82'40@27??;820B8>=(!'>=;G854=01;8=6;0AB82CB74=B820B8>=
(78AA42B8>=34B08;AB744=01;4<4=B>5(!'5>@B74;0AB82'40@27=>34E74=CA8=6;0AB82
0CB74=B820B8>=
$=;G4=01;4B74;0AB82'40@27??;820B8>=(!'A4BB8=685E74=
J +>@:14=27;0AB82'40@27CB74=B820B8>=8A?;0==43B>144=01;43
Note: B8A8<?>@B0=BB>2><?;4B4B78A;0AB82'40@27(!'4=01;4<4=B145>@44=01;8=6;0AB82'40@27
CB74=B820B8>=
%;40A45>;;>EB74A4AB4?AB>4=01;4B74+>@:14=27$??;820B8>=(!'A4BB8=6A
 =AC@4B70BB74(!'?@>?4@B84A70D4144=L@AB2>=L6C@435>@B747>AB>1942BB70BB74;0AB82'40@27=>34
8A@C==8=6>=A44B7401>D4=01;4+>@:14=27>AB(!'A42B8>=
 $=B747>AB8=E7827B74;0AB82'40@27=>348A@C==8=6?;02402>?G>5B74:4GAB>@40=3B@CABAB>@48=
B745>;;>E8=638@42B>@G
J H+=AB0;;8@42B>@GI;0AB82'40@272>=L6
 +8B78=+>@:14=271@>EA4B>B74>=L6C@0B8>=??;820B8>=AA42B8>=0=3A4;42BB74;0AB82'40@27
0??;820B8>=8=B74;8ABB70B(!'E8;;144=01;43>=
 +8B7B74;0AB82'40@270??;820B8>=>1942B=0D860B4B>B74+>@:14=27;0AB82A40@27CB74=B820B8>=
A42B8>=
 =01;4B740CB74=B820B8>=0=3A?4285GB7434A8@43CA4@=0<40=3?0AAE>@3
 ;82:'0D4B>2><<8BB74270=64A
Workbench to Engage TLS
+>@:14=27AC??>@BA(!'2>==42B8>=AB>B745>;;>E8=64=4AGA@0<4E>@:2><?>=4=BA
J >=L6C@0B8>='4@D4@
J "4AA064'4@D4@
J '>;CB8>=>=B@>;'4@D4@
(>A4BC?4=01;4(!'5>@4027>5B74A42><?>=4=BA?;40A45>;;>EB744=4AGA'42C@8BG6C8340BB74
5>;;>E8=6;>20B8>=B>2>=L6C@4(!'
>2C<4=B0B8>='GAB4<F'+4;2><4
=AC@4B70BB7424@B8L20B4A0@48=AB0;;43>=B74+>@:14=27'4@D4@7>AB*"B>4=01;42>==42B8D8BGB>
B74@0<4E>@:2><?>=4=BA
Note>@+8=3>EA*"A>ABA4=AC@4B70BB7424@B8L20B4A0@48=AB0;;435>@1>B7B74CA4@@C==8=6B74
>=L6C@8=6(!'
+>@:14=27)A4@AC834 

+>@:14=278=AB0;;0B8>=0AE4;;0AB74!$!/'-'("022>C=BB70BE8;;14@C==8=6B74+>@:14=27
'4@D824A
$=24B745@0<4E>@:2><?>=4=BA0=3B74@4A?42B8D47>ABA*"A70D4144=2>=L6C@43B>CA4(!'B74
?@>D8A8>=43+>@:14=27'4@D4@0??;820B8>=8=>=L6C@0B8>='4@D4@E8;;0;A>=443B>142>=L6C@43E8B7
B74(!'?@>?4@B84AB>2>==42BB>4027>5B74@0<4E>@:2><?>=4=BA
=AB@C2B8>=A5>@A4BB8=6C?(!'5@><+>@:14=27B>B74@0<4E>@:
>=L6C@0B8>='4@D4@
C@8=6+>@:14=278=AB0;;0B8>=E74=?@><?B43B>A?4285GB74>=L6C@0B8>='4@D4@34B08;A<0:4AC@4
B>A?4285GB740CB>C?6@034?>@BB70B8A34L=435>@B74>=L6C@0B8>='4@D4@8=AB0=24
Note: 5+>@:14=27E0A>@868=0;;G8=AB0;;43CA8=60=>=A42C@4?>@B>5>=L6C@0B8>='4@D4@B74
5>;;>E8=6L;420=14C?30B43E8B78=B74+>@:14=278=AB0;;0B8>=38@42B>@GB>270=64B74?>@BB>0=
0CB>C?6@034?>@B
H+1=AB0;;8@I:0@054B2>=L6'4@D4@=AB0=24A256
+8B78=B78AL;4C?30B4B74?>@B5>@B74?@8<0@G>=L6C@0B8>='4@D4@ 5B4@B74L;48AC?30B43@4AB0@B
B74+>@:14=27/$B>CA4B74=4E>=L6C@0B8>='4@D4@A4BB8=6A
'>;CB8>=>=B@>;'4@D4@''
 C@8=6+>@:14=278=AB0;;0B8>=G>CE8;;14?@><?B43B>A4;42BB74'>;CB8>=>=B@>;'4@D4@
8=AB0=24B74+>@:14=27E8;;2>==42BB>AC1A2@814B>5@0<4E>@:4D4=BA
 @><E8B78=4=4AGA3<8=8AB@0B>@>@4=4AGA3<8=8AB@0B>@FB4=A8>=,4=AC@4B70BB74
?@>D8A8>=43+>@:14=27'4@D4@0??;820B8>=>1942B70A02>==42B8>=B>1>B7B74?@8<0@G0=3102:C?85
0??;8201;4'>;CB8>=>=B@>;'4@D4@0=3B70BB74A42C@4?>@B8AA4;42B43E74=0338=6B74A4
2>==42B8>=A +>@:14=27E8;;CA4B78A?>@BE74=2>==42B8=6B>'>;CB8>=>=B@>;'4@D4@
"4AA064'4@D4@
 C@8=6+>@:14=278=AB0;;0B8>=G>CE8;;14?@><?B43B>A4;42BB74"4AA064'4@D4@8=AB0=24B70B
+>@:14=27E8;;2>==42BB>AC1A2@814B>5@0<4E>@:4D4=BA
 @><E8B78=4=4AGA3<8=8AB@0B>@>@4=4AGA3<8=8AB@0B>@FB4=A8>=,4=AC@4B70BB74
?@>D8A8>=43+>@:14=27'4@D4@0??;820B8>=>1942B70A02>==42B8>=B>B74?@8<0@G0=3102:C?85
0??;8201;4"4AA064'4@D4@A0=3B70BB74A42C@4?>@B8AA4;42B43E74=2>=L6C@8=6B74A4
2>==42B8>=A +>@:14=27E8;;CA4B78AA42C@4?>@BE74=2>==42B8=6B>"4AA064'4@D4@
>=L6C@8=6(!'
+>@:14=27)A4@AC834 