Getac X500 User manual

Rugged Mobile Computing Solution
X500
USER MANUAL

September 2014
TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at
www.getac.com.

i
Table of Contents
Chapter 1 Getting Started.................................................................1
Getting the Computer Running................................................ 2
Unpacking .............................................................................. 2
Using the Tether (Optional).................................................. 3
Connecting to AC Power....................................................... 4
Turning On and Off the Computer ...................................... 5
Taking a Look at the Computer................................................ 7
Front Components................................................................. 7
Rear Components .................................................................. 8
Right-Side Components......................................................... 9
Left-Side Components ......................................................... 10
Top-open Components........................................................ 12
Bottom Components ........................................................... 15
Chapter 2 Operating Your Computer.............................................17
Using the Internal Keyboard................................................... 18
Typewriter Keys ................................................................... 18
Cursor-Control Keys............................................................. 18
Numeric Keypad................................................................... 19
Function Keys....................................................................... 20
Fn Key ................................................................................... 20
Hot Keys ............................................................................... 20
Windows Keys...................................................................... 22
Using the Touchpad................................................................. 23
Configuring the Touchpad.................................................. 24
Using the Touchscreen (Optional) .......................................... 25
Using Multi-touch Gestures (Optional) .............................. 26
Using the Quick Buttons.......................................................... 28
Using the DVD Drive ................................................................ 30
Inserting and Removing a Disc ........................................... 31

ii
Using the Network Features.................................................... 32
Using the LAN ...................................................................... 32
Using the WLAN................................................................... 33
Using the Bluetooth Feature................................................... 35
Turning On/Off the Bluetooth Radio ................................. 35
Connecting to another Bluetooth Device.......................... 36
Using the Fingerprint Scanner ................................................ 37
Using the WWAN Feature (Optional)..................................... 39
Installing a SIM Card............................................................ 39
Turning On/Off the WWAN Radio...................................... 40
Setting up a WWAN Connection........................................ 41
Chapter 3 Managing Power ............................................................42
AC Adapter............................................................................... 43
Battery Pack.............................................................................. 44
Charging the Battery Pack .................................................. 44
Initializing the Battery Pack................................................ 45
Checking the Battery Level ................................................. 45
Battery Low Signals and Actions ........................................ 46
Replacing the Battery Pack ................................................. 47
Power-Saving Tips .................................................................... 48
Chapter 4 Expanding Your Computer............................................49
Connecting an HDMI Display Monitor ................................... 50
Connecting a Serial Device ...................................................... 51
Connecting a USB Device......................................................... 52
Connecting an eSATA Device.................................................. 53
Connecting an IEEE 1394 Device............................................. 54
Connecting an Audio Device................................................... 55
Using Smart Cards .................................................................... 56
Using PC Cards.......................................................................... 57
Using ExpressCards................................................................... 58
Using Storage Cards................................................................. 59
Replacing the Hard Disk Drive ................................................ 60
Installing a Secondary Battery Pack or Hard Disk Drive ........ 61
System Memory Upgrade ........................................................ 62
Chapter 5 Using BIOS Setup............................................................64
When and How to Use............................................................. 65
Menu Descriptions ................................................................... 66
Information Menu ............................................................... 66

iii
Main Menu........................................................................... 66
Advanced Menu................................................................... 66
Security Menu ...................................................................... 68
Boot Menu ........................................................................... 69
Exit Menu ............................................................................. 69
Chapter 6 Using Getac Software ....................................................70
G-Manager ............................................................................... 71
Button Manager....................................................................... 73
Chapter 7 Caring for the Computer ...............................................74
Protecting the Computer......................................................... 75
Using an Anti-Virus Strategy............................................... 75
Using the Cable Lock ........................................................... 75
Taking Care of the Computer ................................................. 76
Location Guidelines ............................................................. 76
General Guidelines .............................................................. 77
Cleaning Guidelines............................................................. 77
Battery Pack Guidelines....................................................... 78
Touchscreen Guidelines....................................................... 79
When Traveling........................................................................ 80
Chapter 8 Troubleshooting .............................................................81
Preliminary Checklist................................................................ 82
Solving Common Problems...................................................... 83
Battery Problems ................................................................. 83
Bluetooth Problems............................................................. 83
Display Problems.................................................................. 84
DVD Drive Problems ............................................................ 85
Hardware Device Problems ................................................. 85
Hard Disk Drive Problems.................................................... 86
Keyboard and Touchpad Problems .................................... 86
LAN Problems....................................................................... 87
Power Management Problems ........................................... 87
Software Problems .............................................................. 87
Sound Problems ................................................................... 88
Startup Problems ................................................................. 88
WLAN Problems ................................................................... 89
Other Problems.................................................................... 90
Resetting the Computer .......................................................... 91
System Recovery....................................................................... 92

iv
Using the Driver Disc................................................................ 94
Appendix A Specifications .................................................................95
Appendix B Regulatory Information.................................................97
On the Use of the System........................................................ 98
Class B Regulations .............................................................. 98
Safety Notices....................................................................... 99
On the Use of the RF Device.................................................. 102
USA and Canada Safety Requirements and Notices........ 102
European Union CE Marking and Compliance Notices... 104
User Notification of Take-back Service................................. 106
ENERGY STAR ......................................................................... 107
Battery Recycling.................................................................... 109

1
Chapter 1
Getting Started
Congratulations on purchasing this rugged computer.
This chapter first tells you step by step how to get the computer up and
running. Then, you will find a section briefly introducing the external
components of the computer.

2
Getting the Computer Running
Unpacking
NOTE: This packing list applies to standard models. Select models may have
different items.
After unpacking the shipping carton, you should find these standard items:
X500 notebook computer
AC adapter Screen cleaning cloth
AC power cord Stylus*
Tether*
Battery pack
Driver disc
Document(s)
* Optional
Inspect all the items. If any item is damaged or missing, notify your dealer
immediately.

3
Using the Tether (Optional)
A tether is available for attaching the stylus to your computer.
1. Insert one of the tether’s loop ends through the hole of the stylus (as
indicated by below). Then, insert the other end through the first loop
(as indicated by below) and pull it tight.
2. Insert the other loop end to the strap holder on computer (as indicated
by below). Then, insert the stylus end through the loop (as indicated
by below) and pull it tight.

4
Connecting to AC Power
It is suggested that you use AC power when you start up the computer for
the very first time.
1. Plug the DC cord of the AC adapter to the power connector of the
computer ().
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your computer. Now, you are ready to turn on the computer.
CAUTION: Use only the AC adapter included with your computer. Using
other AC adapters may damage the computer.
NOTE: When the AC adapter is connected, it also charges the battery pack.
For information on using battery power, see Chapter 3.

5
Turning On and Off the Computer
Turning On
1. Open the top cover by pulling the cover latch and lifting up the cover.
You can tilt the cover forward or backward for optimal viewing clarity.
2. Press the power button ( ). The Windows operating system should
start.

6
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off
(Shutdown)
Use the Windows Start menu in the lower left and follow
the shutdown procedure.
Sleep Press the power button* or use the Windows Start menu
to put the computer in Sleep mode.
Hibernate Use the Windows Start menu to put the computer in
Hibernation mode.
* “Sleep” is the default setting of the power button. You may change what
the power button does in Windows Control Panel.

7
Taking a Look at the Computer
NOTE: Depending on the model you purchased, the appearance of your
computer may not be exactly the same as those shown in this manual.
CAUTION: You need to open the protective covers to access the connectors
or devices inside. When not accessing a connector or device, make sure to
close the cover completely for water-, dust-, and fire-proof integrity of your
computer. (Engage the locking mechanism if existing.)
Front Components
Ref Component Description See Also
Top Cover Latch Locks the top cover. P. 5
Strap Holder Two buckles hold the shoulder strap.
Stereo Speaker Sends out sound and voice from the
computer.
Handle Provides a convenient way to carry the
computer.

8
Rear Components
To access a connector, open its protective cover by pushing down the tab.
When closing, push the tab upward so it clicks into the locked position.
Ref Component Description See Also
Strap Holder Two buckles hold the shoulder strap.
Kensington
Lock
Locks the computer to a stationary object
for security.
P.75
Power
Connector
Connects the AC adapter. P.4
USB 2.0 Port Connects a USB device, such as a USB flash
disk, printer, digital camera, joystick, and
more.
P. 50
eSATA/USB
Combo Port
Connects an eSATA device such as an
external hard drive or optical drive.
P. 53
Can also function as a USB 2.0 port.
HDMI
Connector
Connects a HDMI monitor or TV set. P. 50
Serial
Connector
Connects a serial device. The left one is
COM1 and the right one is COM2.
P. 51
Can be configured as RS232 or RS422. P. 66

9
Ref Component Description See Also
VGA Connector Connects an external display monitor. P. 50
Audio Output
Connector
Connects a set of headphones or external
speakers with amplifier.
P. 55
Microphone
Connector
Connects an external microphone. P. 55
RJ-45 Connector Connects the LAN cable. The left one is
LAN1 and the right one is LAN2.
P. 32
Right-Side Components
To access a device bay, slide the latch toward the right to unlock ( ) and
then push down the latch to release the cover. When closing, engage the
latch and then slide the latch toward the left to lock ( ).
Ref Component Description See Also
Battery Pack Supplies power to your computer when
external power is not connected.
P. 44
Hard Disk Drive Inside is the hard disk drive. P. 60
Stylus (optional) Serves as the input device by tapping on
the touchscreen to make selections and
enter information.
P. 25

10
Ref Component Description See Also
Tether Hole Stylus tethered to this hole. P. 3
Left-Side Components
To access a connector, open its protective cover by pushing down the tab.
When closing, push the tab upward so it clicks into the locked position.
To access a device bay, slide the latch toward the right to unlock ( ) and
then push down the latch to release the cover. When closing, engage the
latch and then slide the latch toward the left to lock ( ).
Ref Component Description See Also
USB 3.0 Port Connects a USB device, such as a USB flash
disk, printer, digital camera, joystick, and
more. There are two ports.
P. 50
PCMCIA Slot Accepts a PC card for additional functions. P. 57
ExpressCard
Slot
Accepts an ExpressCard/34 or ExpressCard/54
for additional functions.
P. 57
Mini IEEE 1394
Port
Connects an IEEE 1394 device such as a
scanner, printer, DVCAM, and VCR.
P. 53
SD Card Reader
Accepts a Secure Digital (SD) card for
removable storage media.
P. 59

11
Ref Component Description See Also
Super Multi
Drive
Accepts a compact disc for installing or
loading software, accessing data, and
playing music/video.
P. 30
Can be replaced by a secondary hard disk
drive or battery pack (purchased separately).
P. 61
Smart Card
Reader
Accepts a smart card for additional security
feature.
P. 56
RF Switch Serves as the master on/off control of the RF
(radio frequency) radio.
When set to OFF, all wireless modules (such
as WLAN, Bluetooth, and WWAN) cannot be
used. When set to ON, individual settings of
the module work.
P. 33
P. 35
P. 40

12
Top-open Components
Ref Component Description See Also
Camera Lens
(optional)
Allows you to use the camera function.
LCD Screen Displays the output of the computer. May
include the optional touchscreen feature.
P. 25
Light Sensor Detects the surrounding lighting condition
for automatic adjustment of the LCD
brightness and optional keyboard
backlight.

13
Ref Component Description See Also
Microphone Receives sound and voice for the computer.
Power Button Turns the power on or off (Sleep mode by
default).
P. 5
Keyboard Serves as the data input device of the
computer.
P.18
Touchpad Serves as the pointing device of the
computer.
P. 23
Fingerprint
Scanner
Serves as the fingerprint verification,
preventing unauthorized access to your
computer.
P. 37
Quick Buttons P. 28
Toggles the sunlight-readable mode on or
off.
Switches the ECO mode to the next choice
P1 Toggles Blackout mode on or off. (The
function can be redefined.)
P2 Toggles the touchpad off or on. (The
function can be redefined.)
P3 Toggles the light sensor on or off. (The
function can be redefined.)
Indicators
Power Lights green when the computer is on.
Lights amber when the computer is in Sleep
mode.

14
Ref Component Description See Also
AC Power Lights green when the computer is
operating with AC power.
Lights red when the optional hard disk
drive heater is on.
P. 88
Battery
Charge
Lights green when the battery is fully
charged.
P. 44
Lights amber when the battery is being
charged.
Blinks amber when the battery’s capacity is
below 10 %.
P. 46
RF Lights green when the RF radio of any RF
feature (WLAN/Bluetooth/WWAN) is on.
Hard Disk
Drive
Blinks green when computer is reading /
writing data to the hard disk.
Num Lock Lights green when Num Lock is on. P. 19
Caps Lock Lights green when Caps Lock is on. P. 18