Getac B360 Pro User manual

Rugged Mobile Computing Solutions
B360
B360 Pro
USER MANUAL

March 2023
TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
Thunderbolt is a trademark of Intel Corporation or its subsidiaries.
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at
www.getac.com.

i
Table of Contents
Chapter 1 Getting Started.................................................................1
Getting the Computer Running................................................ 2
Unpacking .............................................................................. 2
Connecting to AC Power....................................................... 3
Turning On and Off the Computer ...................................... 4
Taking a Look at the Computer................................................ 6
Front Components................................................................. 6
Rear Components .................................................................. 6
Right-Side Components......................................................... 8
Left-Side Components ......................................................... 10
Top-open Components........................................................ 11
Bottom Components ........................................................... 14
Chapter 2 Operating Your Computer.............................................16
Using the Keyboard ................................................................. 17
Typewriter Keys ................................................................... 17
Cursor-Control Keys............................................................. 17
Numeric Keypad................................................................... 18
Function Keys....................................................................... 19
Fn Key ................................................................................... 19
Hot Keys ............................................................................... 19
Windows Keys...................................................................... 20
Using the Touchpad................................................................. 21
Configuring the Touchpad.................................................. 22
Using the Touchscreen (Optional) .......................................... 23
Using Multi-touch Gestures ................................................ 24
Using the Tether (Optional)................................................ 26
Using Network and Wireless Connections ............................. 27
Using the LAN ...................................................................... 27
Using the WLAN................................................................... 28
Using the Bluetooth Feature .............................................. 29

ii
Using the WWAN Feature (Optional) ................................ 30
Using the Optical Disc Drive (Select Models Only) .................. 32
Inserting and Removing a Disc ........................................... 33
Using the Fingerprint Scanner (Optional) .............................. 34
Using the RFID Reader (Optional)........................................... 35
Using the Barcode Scanner (Optional) ................................... 36
Notes..................................................................................... 37
Chapter 3 Managing Power ............................................................38
AC Adapter............................................................................... 39
Battery Pack.............................................................................. 40
Charging the Battery Pack .................................................. 40
Initializing the Battery Pack................................................ 41
Checking the Battery Level ................................................. 41
Battery Low Signals and Actions ........................................ 42
Replacing the Battery Pack ................................................. 43
Power-Saving Tips .................................................................... 45
Chapter 4 Expanding Your Computer............................................46
Connecting Peripheral Devices ............................................... 47
Connecting a USB Device .................................................... 47
Connecting a Device for USB Charging.............................. 47
Connecting a Thunderbolt™ Device .................................. 48
Connecting a Display Monitor ............................................ 49
Connecting a Serial Device.................................................. 50
Connecting an Audio Device .............................................. 51
Using Various Card Readers .................................................... 52
Using Storage Cards (Optional) .......................................... 52
Using Smart Cards................................................................ 53
Using ExpressCards (Select Models Only)........................... 54
Using PC Cards (Select Models Only).................................. 55
Expanding or Replacing........................................................... 56
Replacing or Adding an SSD ............................................... 56
Removing the Optical Disc Drive or Additional SSD
(Select Models Only)............................................................ 57
Chapter 5 Using BIOS Setup............................................................58
When and How to Use............................................................. 59
Menu Descriptions ................................................................... 60
Information Menu ............................................................... 60
Main Menu........................................................................... 60
Advanced Menu................................................................... 60
Security Menu ...................................................................... 62

iii
Boot Menu ........................................................................... 63
Exit Menu ............................................................................. 64
Chapter 6 Using Getac Software ....................................................65
G-Manager ............................................................................... 66
Chapter 7 Care and Maintenance ...................................................67
Protecting the Computer......................................................... 68
Using an Anti-Virus Strategy............................................... 68
Using the Cable Lock ........................................................... 68
Taking Care of the Computer ................................................. 69
Location Guidelines ............................................................. 69
General Guidelines .............................................................. 69
Cleaning Guidelines............................................................. 70
Battery Pack Guidelines....................................................... 70
Touchscreen Guidelines....................................................... 72
When Traveling........................................................................ 73
Chapter 8 Troubleshooting .............................................................74
Preliminary Checklist................................................................ 75
Solving Common Problems...................................................... 76
Battery Problems ................................................................. 76
Bluetooth Problems............................................................. 76
Display Problems.................................................................. 77
Hardware Device Problems ................................................. 77
Keyboard and Touchpad Problems .................................... 78
LAN Problems....................................................................... 78
Optical Disc Drive Problems................................................. 78
Power Management Problems ........................................... 79
Software Problems .............................................................. 80
Sound Problems ................................................................... 80
Startup Problems ................................................................. 80
WLAN Problems ................................................................... 81
Other Problems.................................................................... 82
Resetting the Computer .......................................................... 83
System Recovery....................................................................... 84
Using Windows RE............................................................... 84
Using Recovery Partition ..................................................... 85
Using the Driver Disc (Optional) ............................................. 86
Appendix A Specifications .................................................................87
Appendix B Regulatory Information.................................................89
Safety Notices........................................................................... 90

iv
About the Battery................................................................ 90
About the AC Adapter ........................................................ 92
Heat Related Concerns ........................................................ 93
North America.......................................................................... 94
USA ....................................................................................... 94
Canada.................................................................................. 97
User Notification of Take-back Service .............................. 98
Europe Marking and Compliance Notices.............................. 99
Statements of Compliance.................................................. 99
Notices ................................................................................ 100
Restriction of Hazardous Substances (RoHS) Directive ... 101
ENERGY STAR ......................................................................... 102
About Battery and External Enclosure Replacement .......... 103
Battery ................................................................................ 103
External Enclosure ............................................................. 103
Manufacture Date and Labels............................................... 104

1
Chapter 1
Getting Started
This chapter first tells you step by step how to get the computer up and
running. Then, you will find a section briefly introducing the external
components of the computer.
CAUTION: Safety instructions are provided in related sections throughout
the User Manual. Please read the manual and any accompanying document(s)
before starting to use the product.
NOTE: The information in this document applies to both B360 and B360 Pro
models though most illustrations show the B360 model as the example. The
difference between the B360 Pro model and B360 model is that the former
has an expansion unit at the bottom providing extra functions.

2
Getting the Computer Running
Unpacking
After unpacking the shipping carton, you should find these standard items:
Notebook computer
Battery pack ×2
AC adapter
AC power cord
Additional battery
pack* (for B360 Pro)
Stylus and tether*
Document(s) Driver disc*
* Optional
Inspect all the items. If any item is damage or missing, notify your dealer
immediately.
NOTE: Specific models do not have the AC adapter and power cord as
standard items. To purchase the AC adapter kit for your model, contact a
Getac authorized distributor. (Check https://www.getac.com/en/contact/ for
contact information.)

3
Connecting to AC Power
CAUTION: Use only the AC adapter included with your computer. Using
other AC adapters may damage the computer.
NOTE:
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for
use when you install the battery pack and connect AC power to the
computer for the very first time.
When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.
You must use AC power when starting up the computer for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector of the
computer ().
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().
NOTE: The power cord type varies with countries. The look of your power
cord and electrical outlet might not match the one shown in this document.
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your computer. Now, you are ready to turn on the computer.

4
Turning On and Off the Computer
Turning On
1. Open the top cover by pushing the cover latch () and lifting up the
cover (). You can tilt the cover forward or backward for optimal
viewing clarity.
2. Press the power button ( ). The Windows operating system should
start.

5
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off
(Shutdown)
Select Start Power Shut down.
Sleep Use one of these methods:
Press the power button.*
Close the top cover.*
Press Fn + F12.*
Select Start Power Sleep.
Hibernate By default, this option is not shown in the Start menu. If
you want to use the feature, set up accordingly in Windows
settings.
* “Sleep” is the default result of the action. You can change what the
action does through Windows settings.

6
Taking a Look at the Computer
NOTE: Depending on the specific model you purchased, the color and look
of your model may not exactly match the graphics shown in this document.
CAUTION:You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- and dust-proof integrity. (Engage the locking mechanism if existing.)
Front Components
Ref Component Description

Top cover latch Locks the top cover.

Handle Provides a convenient way to carry the computer.
NOTE: When carrying the computer around, always
use the handle or the carrying strap (purchased
separately).
Rear Components
For covers with an arrowhead icon, push the cover toward one side to unlock
and the other side to lock. The arrowhead points to the side for unlocking.
B360

7
B360 Pro
Ref Component Description

Kensington lock Locks the computer to a stationary object for
security.

USB-C
Thunderbolt™ 4
port
Connects to devices that support Thunderbolt or
USB-C connection.

USB 3.2 Gen 2 port Connects a USB device.

RJ45 connector Connects the LAN cable.

HDMI connector Connects a HDMI monitor or TV set.

Depending on the model, the component can be one of the
following:
VGA connector Connects an external display monitor.
RS-232 serial
connector
Connects a serial mouse or serial communication
device.
NOTE: This is the component shown as the
example in the illustration.

RJ45 connector
(optional)
Connects the LAN cable.

Depending on the model, the component can be one of the following:
RS-232 serial
connector
Connects a serial mouse or serial communication
device.
VGA connector Connects an external display monitor.
NOTE: This is the component shown as the
example in the illustration.

8
Ref Component Description
DisplayPort
connector
Connects a DisplayPort monitor or TV set.

Power connector Connects the AC adapter.

RS-232 serial
connector (optional)
Connects a serial mouse or serial communication
device.
NOTE: The set of connectors for the No. 6, 7, and 8 items is pre-defined.
There are four possibilities. (For information, see the “Model-dependent
set” row in the table in Appendix A.)
Right-Side Components
For covers with an arrowhead icon, push the cover toward one side to unlock
and the other side to lock. The arrowhead points to the side for unlocking.
B360
B360 Pro
Ref Component Description

Barcode scanner
(optional)
Scans and reads barcodes.

9
Ref Component Description

SIM card slot
(optional)
Accepts a SIM card for models having the WWAN
module.
NOTE: The slot still exists but cannot be used for
models without the WWAN module.

Storage card
reader (optional)
Accepts an SD card for removable storage media.

Combo audio
connector
Connects a set of headphones or external speakers
with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.

PowerShare USB
3.2 port
Provides either of the below two functions
depending on your setting.
Charges a connected mobile device.
- or -
Functions as a standard USB 3.2 port (default setting).

Select models have one of the following components.
Optical disc drive Accepts an optical disc.
NOTE: This is the component shown as the example
in the illustration.
Additional SSD Contains the additional solid-state drive for more
storage capacity.
CAUTION:This device is not hot-swappable. Do not
remove it without turning off the system first.
Additional
battery pack
Provides additional battery power to your
computer.
This battery pack is not visible from this side of the
computer. You can access it from the bottom of the
computer. (See “Bottom Components” for
information.)

10
Left-Side Components
For covers with an arrowhead icon, push the cover toward one side to unlock
and the other side to lock. The arrowhead points to the side for unlocking.
B360
B360 Pro
Ref Component Description

Tether hole Stylus tethered to this hole.

Stylus slot For storing the stylus (optional).

SSD canister Contains the solid-state drive, which is the mass
storage device of your computer.
Depending on your model, you have one SSD (SSD 1)
or two SSDs (SSD 1 and SSD 2).
CAUTION:This device is not hot-swappable. Do not
remove it without turning off the system first.

Smart card
reader
Accepts a smart card for additional security feature.

11
Ref Component Description

Select models have one of the below components.
ExpressCard
slot
Accepts an ExpressCard for additional functions.
NOTE: This is the component shown as the example
in the illustration.
PC Card slot Accepts a PC card for additional functions.
This option is mutually-exclusive with the Discrete GPU option.
Top-open Components

12
Ref Component Description

Microphone Receives sound and voice for the computer.

Camera indicator
(optional)
Lights up when the camera is in use.

IR sensor
(optional)
Detects the infrared energy of objects to form an
image. The sensor flashes red light when in use.
The near infrared (IR) imaging capability allows
you to use Windows Hello face authentication.

Camera lens
(optional)
Allows you to use the camera function.

Camera cover
(optional)
Covers the camera lens.
Slide the camera cover toward the right to use the
camera; slide it toward the left for privacy protection.

LCD screen Displays the output of the computer.
Select models have the touchscreen feature.

Stereo speaker Sends out sound and voice from the computer.

Touchpad Serves as the pointing device of the computer.

Indicators
Power Lights green when computer is on.
Blinks green when computer is in Sleep mode.
Battery Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red (once per second) when the battery’s
capacity is below 10%.
Blinks red rapidly (once per 0.5 second) when there
is a thermal protection problem. Ask for repair
service in case this happens.

13
Ref Component Description
Blinks amber when the battery charging is in an
abnormal state. Replace the battery in case this
happens.
Caps Lock Lights green when Caps Lock is on.
Num Lock Lights green when Num Lock is on.
Hard Disk Blinks green when the computer is accessing the
hard disk (SSD).
Airplane
mode
Lights green when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on. If Airplane mode
is switched on, the light turns off.

P1 button Toggles Blackout mode on or off.
In Blackout mode, the LCD backlight, keyboard/
button backlight, and LED indicators are all turned
off; and the sound is muted.
Can be changed to a different function using
G-Manager.
P2 button Toggles the sunlight-readable mode on or off.
In sunlight-readable mode, the LCD brightness is
increased to the highest level.
Can be changed to a different function using
G-Manager.
Power button Turns the power on or off. (The default “off” state
is “Sleep mode.”)
Keyboard Serves as the data input device of the computer.
Select models have one of the below components.
a HF RFID
reader
Reads data from HF RFID tags.
b Fingerprint
scanner
Serves as the fingerprint verification, preventing
unauthorized access to your computer.

14
Bottom Components
B360
B360 Pro
Ref Component Description

Antenna pass-
through (optional)
Connects to the docking station for using
external WWAN/WLAN/GPS antenna.

Battery pack
( and )
Supplies power to your computer when external
power is not connected.

Docking connector Connects to the office or vehicle dock (purchased
separately).