Getac RC11 User manual

RC
11
USER MANUAL

Rugged Mobile Computing Solutions
January 2018
TRADEMARKS
TRADEMARKSTRADEMARKS
TRADEMARKS
All brand and product names are trademarks or reg stered trademarks of the r
respect ve compan es.
NOTE
NOTENOTE
NOTE
The nformat on n th s manual s subject to change w thout not ce.
For the latest vers on of the manual, please v s t the Getac webs te at
www.getac.com.

i
Table of Contents
Table of ContentsTable of Contents
Table of Contents
Chapter 1 Getting Started .............................................................. 1
Gett ng the Tablet PC Runn ng ..................................................... 2
Unpack ng ............................................................................... 2
Install ng the SIM Card (Opt onal) and Battery Packs ................ 3
Connect ng to AC Power .......................................................... 4
Us ng the Tether ....................................................................... 5
Turn ng On and Off the Tablet PC ............................................ 6
Tak ng a Look at the Tablet PC ..................................................... 8
Front Components .................................................................... 8
Rear Components ................................................................... 10
Left-S de Components ............................................................ 11
Top Components .................................................................... 12
Bottom Components .............................................................. 12
Chapter 2 Operating Your Tablet PC ............................................. 13
Nav gat ng on the Screen ............................................................ 14
Us ng the Touchscreen ........................................................... 14
Us ng the Dual Mode D splay (Opt onal) ............................... 17
Us ng Network and W reless Connect ons .................................. 18
Us ng the LAN (Opt onal) ....................................................... 18
Us ng the WLAN .................................................................... 18
Us ng the BT Feature .............................................................. 19
Us ng the WWAN Feature (Opt onal) ..................................... 20
Chapter 3 Managing Power .......................................................... 21
AC Adapter ................................................................................. 22
Battery Pack ................................................................................ 23
Charg ng the Battery Pack ...................................................... 23
In t al z ng the Battery Pack .................................................... 24
Check ng the Battery Level ..................................................... 24
Battery Low S gnals and Act ons ............................................. 25
Replac ng the Battery Pack ..................................................... 25

ii
Power-Sav ng T ps ...................................................................... 28
Chapter 4 Using Options and Peripherals ...................................... 2
Us ng the F ngerpr nt Scanner (Opt onal) .................................... 30
Us ng the Barcode Reader (Opt onal).......................................... 32
Connect ng Per pheral Dev ces ................................................... 34
Connect ng a USB Dev ce ...................................................... 34
Connect ng an Aud o Dev ce ................................................. 35
Connect ng an HDMI D splay Mon tor ................................... 35
Us ng Var ous Card Readers ....................................................... 37
Us ng Smart Cards (Opt onal) ................................................. 37
Us ng the NFC/RFID Reader (Opt onal) .................................. 38
Read ng Magnet c Str pe Cards (Opt onal) .............................. 39
Chapter 5 Using BIOS Setup ......................................................... 40
When and How to Use ............................................................... 41
Menu Descr pt ons ..................................................................... 42
Informat on Menu .................................................................. 42
Ma n Menu ............................................................................ 42
Advanced Menu ..................................................................... 42
Secur ty Menu ........................................................................ 44
Boot Menu ............................................................................. 45
Ex t Menu ............................................................................... 45
Chapter 6 Using Getac Software ................................................... 47
OSD Control Panel ..................................................................... 48
G-Manager ................................................................................. 49
G-Camera (Opt onal) .................................................................. 51
Chapter 7 Care and Maintenance .................................................. 52
Protect ng the Tablet PC ............................................................. 53
Us ng an Ant -V rus Strategy ................................................... 53
Us ng the Cable Lock ............................................................. 53
Tak ng Care of the Tablet PC ...................................................... 54
Locat on Gu del nes ............................................................... 54
General Gu del nes ................................................................ 54
Clean ng Gu del nes ............................................................... 55
Battery Pack Gu del nes ......................................................... 55
Touchscreen Gu del nes ......................................................... 56
When Travel ng .......................................................................... 58
Chapter 8 Troubleshooting .......................................................... 5
Prel m nary Checkl st .................................................................. 60

iii
Solv ng Common Problems ........................................................ 61
Battery Problems .................................................................... 61
BT W reless Transm ss on Problems ....................................... 61
D splay Problems ................................................................... 62
Hardware Dev ce Problems .................................................... 62
Power Management Problems ................................................ 63
Sensor Problems ..................................................................... 63
Software Problems.................................................................. 64
Sound Problems ..................................................................... 64
Startup Problems .................................................................... 65
WLAN Problems .................................................................... 65
Other Problems ...................................................................... 66
Resett ng the Tablet PC ............................................................... 68
System Recovery ........................................................................ 69
Us ng W ndows RE ................................................................ 69
Us ng Recovery Part t on ........................................................ 70
Us ng the Dr ver D sc (Opt onal) ................................................ 71
Appendix A Specifications .............................................................. 72
Appendix B Regulatory Information................................................ 74
On the Use of the System ........................................................... 75
Class B Regulat ons ................................................................ 75
ANSI Warn ng ........................................................................ 76
Safety Not ces ........................................................................ 77
On the Use of the RF Dev ce ...................................................... 79
USA and Canada Safety Requ rements and Not ces ................ 79
European Un on CE Mark ng and Compl ance Not ces ........... 81
User Not f cat on of Take-back Serv ce ....................................... 83
ENERGY STAR 6.1 ...................................................................... 84
Battery Recycl ng ........................................................................ 86

1
Chapter 1
Chapter 1Chapter 1
Chapter 1
Getting Started
Getting StartedGetting Started
Getting Started
Th s chapter f rst tells you step by step how to get the Tablet PC up and runn ng.
Then, you w ll f nd a sect on br efly ntroduc ng the external components of the
Tablet PC.

2
Getting the
Getting the Getting the
Getting the Tablet C
Tablet CTablet C
Tablet C Running
RunningRunning
Running
Unpacking
UnpackingUnpacking
Unpacking
After unpack ng the sh pp ng carton, you should f nd these standard tems:
RC11 Tablet PC
AC adapter
AC power cord
Battery pack x 2 Screen clean ng cloth
Stylus
Document(s) Tether
Dr ver d sc (opt onal)
Inspect all the tems. If any tem s damage or m ss ng, not fy your dealer
mmed ately.

3
Installing the
Installing the Installing the
Installing the SIM Card
SIM CardSIM Card
SIM Card (Optional) and
(Optional) and (Optional) and
(Optional) and Battery
Battery Battery
Battery
ack
ackack
acks
ss
s
1. Locate the battery cover. Sl de the two small locks outward to the unlocked
pos t on ( ) () and then release the latch ( ) () to open the battery cover.
2. Select models only:
W th the SIM card’s ch p s de fac ng up and the beveled corner po nt ng to the
slot, nsert the card all the way nto the slot.
NOTE: To remove the SIM card, just push in the SIM card to pop-out
and remove the card.
3. Note the or entat on of the battery pack. Hold the battery pack at an angle and
nsert ts small tabs to the correspond ng notches n the battery compartment.

4
Then, l ft the yellow protect on sheet n the battery compartment and plug the
battery connector.
4. Proceed w th the other battery pack.
5. Hold the battery cover at an angle and nsert the cover’s small tabs to the
correspond ng notches on the Tablet PC; then close the cover. Press the four
small dots () so that the cover cl cks nto place. Engage the cover latch ( ) ()
and sl de the two small locks nward to the locked pos t on ( ) ().
Connecting to AC ower
Connecting to AC owerConnecting to AC ower
Connecting to AC ower
CAUTION: Use only the AC adapter included with your Tablet PC.
Using other AC adapters may damage the Tablet PC.
Battery 1
Battery 2

5
NOTE:
The battery pack is shipped to you in power saving mode that
protects it from charging/discharging. It will get out of
the mode to be ready for use when you install the battery
pack and connect AC power to the Tablet PC for the very first
time.
When the AC adapter is connected, it also charges the battery
pack. For information on using battery power, see Chapter
3.
You must use AC power when start ng up the Tablet PC for the very f rst t me.
1. Plug the DC cord of the AC adapter to the power connector of the Tablet PC ().
2. Plug the female end of the AC power cord to the AC adapter and the male end to
an electr cal outlet ().
3. Power s be ng suppl ed from the electr cal outlet to the AC adapter and onto
your Tablet PC. Now, you are ready to turn on the Tablet PC.
Using the Te
Using the TeUsing the Te
Using the Tether
therther
ther
A tether s prov ded for attach ng the stylus to your Tablet PC.

6
1. Insert one of the tether’s loop ends through the hole of the stylus (as nd cated by
 below). Then, nsert the other end through the f rst loop (as nd cated by 
below) and pull t t ght.
2. Insert the other loop end to the tether hole on the Tablet PC (as nd cated by 
below). Then, nsert the stylus end through the loop (as nd cated by  below)
and pull t t ght.
Turning On and Off the Tablet C
Turning On and Off the Tablet CTurning On and Off the Tablet C
Turning On and Off the Tablet C
Turning On
Turning OnTurning On
Turning On
Press the power button (
). The W ndows operat ng system should start.

7
NOTE: Tapping the screen during startup may invoke a pre-boot
menu (unless the default settings have been changed). If the
menu appears, simply select Continue.
Turning Off
Turning OffTurning Off
Turning Off
When you f n sh a work ng sess on, you can stop the system by turn ng off the power
or leav ng t n Sleep or H bernat on mode:
To...
To...To...
To... Do this...
Do this...Do this...
Do this...
Power off
(Shutdown)
Tap  ower  Shut down.
Sleep Press the power button.*
-or-
Tap  ower  Sleep.
H bernate By default, th s opt on s not shown
n the Start menu. If you want
to use the feature, set up accord ngly n W ndows sett ngs.
* “Sleep” s the default sett ng of the power button. You may change what the power
button does n W ndows sett ngs.

8
Taking a Look at the Tablet C
Taking a Look at the Tablet CTaking a Look at the Tablet C
Taking a Look at the Tablet C
NOTE: Depending on the model you purchased, the appearance of
your Tablet PC may not be exactly the same as those shown in
this manual.
CAUTION: You need to open the protective covers to access the
connectors. When not using a connector, make sure to close the
cover completely for water- , dust-, and fire-proof integrity.
(Engage the locking mechanism if existing.)
Front Components
Front ComponentsFront Components
Front Components
Ref
RefRef
Ref
Component
ComponentComponent
Component Description
DescriptionDescription
Description

Camera lens
Camera lens Camera lens
Camera lens
(opt onal)
Allows you to use the camera funct on. When the camera
lens s n use, the nd cator bes de t l ghts up.

Touchscreen
TouchscreenTouchscreen
Touchscreen D splays and rece ves nformat on for the Tablet PC.

Light
Light Light
Light s
ss
sensor
ensorensor
ensor Senses the amb ent l ght for automat c adjustments of the
d splay backl ght.

Indicators
IndicatorsIndicators
Indicators
ower L ghts blue when the power s on.

9
Ref
RefRef
Ref
Component
ComponentComponent
Component Description
DescriptionDescription
Description
Bl nks blue when the system s n Sleep mode.
Battery
BatteryBattery
Battery
Charge
Charge Charge
Charge
L ghts amber when the battery s be ng charged.
L ghts green when battery charg ng s completed.
Bl nks green to nd cate the battery’s bu lt- n h gh
temperature protect on mechan sm s act vated.
CAUTION: Do not remove the battery
during
this period.
Bl nks red (once per second) when the battery’s capac ty s
below 10%.
Bl nks red rap dly (once per 0.5 second) when there s a
thermal protect on problem. Ask for repa r serv ce n case
th s happens.
Bl nks amber when the battery charg ng s n an abnormal
state. Replace the battery n case th s happens.
RF (Radio
RF (Radio RF (Radio
RF (Radio
Frequency)
Frequency)Frequency)
Frequency)
L ghts blue when the RF rad o of any RF feature
(WLAN/BT/WWAN) s on.

ower
ower ower
ower b
bb
button
uttonutton
utton Turns the power on or off. (The default “off” state s “Sleep
mode.”)

Extra button The default funct on s Camera or Trigger depend ng on
your model.
Camera Starts the G-Camera appl cat on.
Trigger Serves as the tr gger button for the barcode
reader f your model has the module.

1 button Opens or closes the OSD Control Panel.
When pressed longer:
Serves as the Ctrl
CtrlCtrl
Ctrl+Alt
AltAlt
Alt+Del
DelDel
Del keyboard keys.

Up/Down
Up/Down Up/Down
Up/Down b
bb
button
uttonutton
utton ncreases the sound volume.
decreases the sound volume.

Microphone
MicrophoneMicrophone
Microphone Rece ves sound and vo ce to record vo ce.

Windows Logo
Windows Logo Windows Logo
Windows Logo
b
bb
button
uttonutton
utton
Opens or closes the Start menu.

10
Ref
RefRef
Ref
Component
ComponentComponent
Component Description
DescriptionDescription
Description
M
MM
Magnetic
agnetic agnetic
agnetic S
SS
Stripe
tripe tripe
tripe
Reader
ReaderReader
Reader
(opt onal)
Reads magnet c str pe cards.
NOTE:
The hardware buttons (except the power button) can be
re-defined using G-Manager.
Some of the hardware buttons provide keyboard key functions
on “POST/BIOS Setup/Non-ACPI” occasions. (See “Button
Functions on Special Occasions” in Appendix A for
information.)
Rear Components
Rear ComponentsRear Components
Rear Components
Ref
RefRef
Ref
Component
ComponentComponent
Component Description
DescriptionDescription
Description

Tether
Tether Tether
Tether h
hh
hole
oleole
ole Stylus can be tethered to th s hole.

Stylus/
Stylus/Stylus/
Stylus/
d
dd
digitizer pen
igitizer penigitizer pen
igitizer pen
Serves as the nput dev ce by tapp ng on the touchscreen
to make select ons and enter nformat on.

Battery
Battery Battery
Battery p
pp
pack
ackack
ack
c
cc
cover
overover
over
Ins de are two battery packs.
Ins de s the SIM card slot (opt onal).

11
Ref
RefRef
Ref
Component
ComponentComponent
Component Description
DescriptionDescription
Description

Camera i
Camera iCamera i
Camera indicator
ndicator ndicator
ndicator
(opt onal)
L ghts up when the camera lens bes de t s n use.

Flash
Flash Flash
Flash (opt onal) Prov des extra l ght when tak ng p ctures.

Camera l
Camera lCamera l
Camera lens
ensens
ens
(opt onal)
Allows you to use the camera funct on.

Speaker
SpeakerSpeaker
Speaker Sends out sound and vo ce from your Tablet PC.

Select models have one of the below components.
a
Smart
Smart Smart
Smart c
cc
card
ard ard
ard
r
rr
reader
aderader
ader
Accepts a smart card for add t onal secur ty feature.
b
NFC/RFID
reader
Reads data from NFC/RFID tags.
c
Fingerprint
Fingerprint Fingerprint
Fingerprint
s
ss
scanner
cannercanner
canner
Serves as the f ngerpr nt ver f cat on, prevent ng
unauthor zed access to your Tablet PC.
Left
LeftLeft
Left-
--
-Side Components
Side ComponentsSide Components
Side Components
Ref
RefRef
Ref
Component
ComponentComponent
Component Description
DescriptionDescription
Description

Combo Audio
Combo AudioCombo Audio
Combo Audio
Connector
ConnectorConnector
Connector
Connects a set of headphones or external speakers w th
ampl f er
Supports a headset m crophone w th 4-pole TRRS 3.5mm
jack.

HDMI Connector
HDMI ConnectorHDMI Connector
HDMI Connector Connects a HDMI mon tor or TV set.

USB
USB USB
USB 3.0
3.0 3.0
3.0 ort
ortort
ort Connects a USB dev ce.

12
Top
TopTop
Top Components
ComponentsComponents
Components
Ref
RefRef
Ref
Component
ComponentComponent
Component Description
DescriptionDescription
Description

a
None
NoneNone
None
Or can be one of the below components depend ng on your model:
b
RJ-45 connector Connects the LAN cable.
c
Barcode reader
lens
Scans and reads barcodes.
Bottom
BottomBottom
Bottom Components
ComponentsComponents
Components
Ref
RefRef
Ref
Component
ComponentComponent
Component Description
DescriptionDescription
Description

ower Connector
ower Connectorower Connector
ower Connector Connects the AC adapter.

Docking Connector
Docking ConnectorDocking Connector
Docking Connector
Connects to the dock ng stat on (ava lable as an opt on).

Kensington Lock
Kensington LockKensington Lock
Kensington Lock Locks the Tablet PC to a stat onary object for secur ty.

13
Chapter 2
Chapter 2Chapter 2
Chapter 2
Operating Your
Operating Your Operating Your
Operating Your
Tablet C
Tablet CTablet C
Tablet C
Th s chapter prov des nformat on about the use of the Tablet PC.
If you are new to computers, read ng th s chapter w ll help you learn the operat ng
bas cs. If you are already a computer user, you may choose to read only the parts
conta n ng nformat on un que to your Tablet PC.
CAUTION:
Do not expose your skin to the Tablet PC when operating it
in a very hot or cold environment.
The Tablet PC can get uncomfortably warm when you use it in
high temperatures. As a safety precaution in such a
circumstance, do not place the Tablet PC on your lap or touch
it with your bare hands for extended periods of time.
Prolonged body contact can cause discomfort and potentially
a burn.

14
Navigating on the Screen
Navigating on the ScreenNavigating on the Screen
Navigating on the Screen
The screen of your Tablet PC s touch-sens t ve. You can control the locat on of the
cursor/po nter on the screen us ng the ncluded stylus or your f nger to commun cate
w th the Tablet PC.
CAUTION: Do not use a sharp object such as a ballpoint pen or
pencil on the touchscreen. Doing so may damage the touchscreen
surface. Use the included stylus or your finger.
NOTE: An optical film has been attached to the screen before
shipment. The film is a consumable, which will be worn out by
possible scratches. You can purchase a new one when replacement
is required.
Using the Touchscreen
Using the TouchscreenUsing the Touchscreen
Using the Touchscreen
Your Tablet PC has a capac t ve touchscreen. Th s type of touchscreen responds to
objects that have conduct ve propert es, such as f ngert ps and a capac t ve-t pped
stylus.
You can change the touchscreen sens t v ty sett ngs to su t your scenar o. Double-tap
the Touch Screen Mode shortcut on W ndows desktop to open the sett ngs menu and
select one of the opt ons (as shown below).
NOTE:
In high temperatures (above 60 oC / 140 °F), set the mode to
Touch instead of Glove or en mode.
Select th s f you are us ng the
stylus. (You must use the one
suppl ed w th your model
.
)
Select th s f you are wear ng gloves (referr ng
to
warm gloves or work gloves, not referr ng to
touchscreen-capable gloves).
Select th s f you prefer us ng
f ngert ps. Also, select th s when
ra ndrops are fall ng
on the screen and should be
rejected as nput.

15
If liquid is spilled on the touchscreen causing a wet area,
the area will stop responding to any inputs. For the area to
function again, you must dry it.
The follow ng table shows how you use the touchscreen to obta n equ valent mouse
funct ons.
Term/
Term/Term/
Term/Action
ActionAction
Action E
EE
Equivalent
quivalentquivalent
quivalent Mouse
Mouse Mouse
Mouse
Function
FunctionFunction
Function
Tap: Touch the screen once. Cl ck/Po nt
Double-tap: Touch the screen tw ce rap dly. Double-cl ck
Tap and hold: Tap and hold unt l a popup menu appears. R ght-cl ck
Drag: Hold the stylus (or f nger) on the screen and drag across
the screen unt l reach ng your dest nat on.
Drag
Using
Using Using
Using Multi
MultiMulti
Multi-
--
-touch Gestures
touch Gesturestouch Gestures
touch Gestures
You can nteract w th your Tablet PC by plac ng two f ngers on the screen. The
movement of the f ngers across the screen creates “gestures,” wh ch send commands
to the Tablet PC.
Here are the mult -touch gestures that you can use:
Gestures
GesturesGestures
Gestures Action
ActionAction
Actions
ss
s
( = finger down; = finger up)
( = finger down; = finger up)( = finger down; = finger up)
( = finger down; = finger up) Descriptions
DescriptionsDescriptions
Descriptions
Pan
(Scroll)
or
Drag 1 or 2 f ngers up or down.
Use pann ng to see
another part of a page that
has scroll bars.
Zoom
(P nch)
Move two f ngers apart/toward each
other.
Use zoom ng to make an
tem (a photo for
example) on the screen
larger or smaller. The
gesture works n
appl cat ons that support
mouse wheel zoom ng.