Gigaset Maxwell 3 User manual

Gigaset pro
Maxwell 3
Version February 2018
Quick start guide

Gigaset pro Maxwell 3 Quick start guide
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Introduction
This quick start guide demonstrates key features of
the Gigaset Maxwell 3 combined with the Broadsoft
platform and is designed to help you learn the basics
quickly.
Please note that most of the functions described here
depend on the features assigned to the account to be
used with the telephone. Some of the features can be
configured and enabled by you and/or by your admini-
strator.
Basic Call Features
Call Transfer Attended
Call Transfer Un-Attended
Blind Transfer
Call swapping
Conference Call
Call forward always
Call forward busy
Call forward No Answer
Busy Lamp Field (BLF)
Call Center (ACD)
Remote Office
Additional Information
Additional information is available and can be found: http://wiki.gigasetpro.com
!This quick start guide is based on the software dd: February 2018,
Maxwell 2.22 and the then available Broadsoft release.
Basic Call Features
The following basic call features are supported.
Feature Action
Make Call >Enter the number and lift the handset.
> Enter the number and press the centre key.
>For handsfree enter the number and press
>For headset enter the number and press
You can switch between handsfree, headset or
handset at any time during the call.
End active call >Hang up the call.
>In handsfree mode press
> In headset mode press
Answer incoming call >Lift the handset.
>Or press
>Or press
Reject incoming call >Press the Left Soft key “Reject”

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Feature Action
Alert tone >Press and hold the Star key.
>Press the Left Soft key „Beep“ within 3 seconds.
Do not Disturb >Press the DND key.
The DND is enabled on the platform you can enable /
disable this also using the web-interface of the platform.
Muting >During the call press the Mute key.
Microphone is switched off when illuminated.
Hold >During the call press the Hold key to put the
call on hold.
>To resume, press the Hold key again.
>Or press the Left Soft key “End”.
If you Hangup the call when on hold, the call on hold is
disconnected.
Message waiting >New messages are signalled via flashing MWI key
Message Centre >Press the MWI key to open the message Centre.
>Select between Voicemail or Missed calls.
>Press the centre of the Control key.
>The Voicemail is played via the speaker.
>Lift the handset to listen via the handset.
Feature Action
Call lists >Press the Call list key
>Scroll left & right to select the required Call list.
- All
- Accepted
- Missed
-Outgoing
>Scroll up & down to select the number.
> Lift the handset.
> Or press
>Or press
Speed Dial >Press the Function key to dial the number.
Redial >Press the Left Soft key “Redial”
>Scroll up & down to select the number.
>Lift the handset.
>Or press
>Or press
Volume >During the call press
Activate / Deactivate >Press and hold the Star key
Ring tone

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Call Transfer Attended
When using attended transfer, you first make sure that the contact where you
want to transfer the call, is available and willing to answer this call. There is first a 2
way conversation before you transfer the call.
1. You have an active call.
2. During the call press the Hold key to put the call on hold.
3. Enter the phone number.
4. Press the Right Soft key “Dial”
5. Or the phone starts dialing automatic, 5 seconds after the last digit.
6. Wait until the call is answered and you announced the call.
7. Hang up to transfer the call.
8. Or press the Right Soft key “Transfer” to transfer the call.
9. Or press the Hold key to swap between the calls.
10. To disconnect the active call and go back to the party on hold,
press the Left Soft key “End”
Call Transfer Un-Attended
When using un-attended transfer, you transfer the call without announcing it to
the other party.
1. You have an active call.
2. During the call press the Hold key to put the call on hold.
3. Enter the phone number.
4. Press the Right Soft key “Dial”
5. Or the phone starts dialing automatic, 5 seconds after the last digit.
6. Hang up to transfer the call.
7. Or press the Right Soft key “Transfer” to transfer the call.

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Blind Transfer
When using Blind transfer, you transfer the call without announcing it to the
other party. The call is transferred with one key press.
1. You have an active call.
2. During the call press Left Soft Key „Blind Transfer“ key to put
the call on hold.
3. Enter the phone number.
4. Press the Right Soft key “Dial”
5. Or the phone starts dialing automatic, 5 seconds after the last digit.
6. The call is transferred.
Call Swapping
1. You have an active call.
2. Press the Hold key to swap between the calls.
Conference Call
You can set-up a conference call to talk to two participants at the same time.
You have an active call.
Option 1.
1. Press the Conference key to start the conference.
2. Enter the phone number.
3. Press the Right Soft key„Dial“
4. Or the phone starts dialing automatic, 5 seconds after the last digit.
5. The conference is established as soon as the call is accepted.
Option 2.
1. During the call press the Hold key to put the call on hold.
2. Enter the phone number.
3. Press the Right Soft key„Dial“
4. Or the phone starts dialing automatic, 5 seconds after the last digit.
5. Wait until the call is answered.
6. Press the Conference key to start the conference.

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Call forward always
All incoming calls are forwarded to another telephone number. Your phone will
not ring except you have Ring Splash activated on the platform. Then your phone
will play one ringtone and show “Ring Splash”on your display.
1. To activate Press the centre of the Control key to enter the phone
menu.
2. Scroll down to select the menu„Select Services“.
3. Select the menu “Call Divert”.
4. Select the account.
5. Select„All Calls“.
6. You can divert to:
a. Phone Number - enter the number.
b. Voicemail.
c. Off
The Call forward is enabled on the platform you can enable/disable this also
using the web-interface of the platform. If enabled, you see this on the Maxwell
Display. Users: Incoming Calls – Call Forwarding Always.
Via Feature code - Enable: <Phone number>
Via Feature code - Disable:
Call forward busy
Incoming calls are forwarded to another telephone number if your line is busy.
1. To activate Press the centre of the Control key to enter the phone
menu.
2. Scroll down to select the menu„Select Services“.
3. Select the menu “Call Divert”.
4. Select the account.
5. Select„When Busy“.
6. You can divert to:
a. Phone Number - enter the number.
b. Off
The Call forward Busy is enabled on the platform you can enable/disable this also
using the web-interface of the platform.
Users: Incoming Calls – Call Forwarding Busy
Via Feature code - Enable: <Phone number>
Via Feature code - Disable:

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Call forward No Answer
Incoming calls are forwarded to another telephone number if you do not answer
the call within the defined time.
1. To activate Press the centre of the Control key to enter the phone
menu.
2. Scroll down to select the menu„Select Services“.
3. Select the menu “Call Divert”.
4. Select the account.
5. Select„No Answer.
6. You can divert to:
a. Phone Number - enter the number.
b. Off
The Call forward No Answer is enabled on the platform you can enable/disable
this also using the web-interface of the platform.
Users: Incoming Calls – Call Forwarding No Answer
Via Feature code - Enable: <Phone number>
Via Feature code - Disable:
Busy Lamp Field (BLF)
You can configure the function keys as BLF keys which tells you whether another
extension is free, busy or is receiving an incoming call.
1. The administrator or user has configured on the Broadsoft platform the BLF
keys. Users: Client Applications – Busy Lamp Field.
2. Every “empty”function key on your Maxwell is automatic configured as BLF
key.
The phone is using the BLF key configuration of the platform, there you can
change the monitored users and also the sorting. When you change this on the
platform, it will automatic be changed on the Maxwell.
1. Press the BLF key to call the user.
2. When the user is on the phone, the LED will be illuminated“RED“.
3. When the user receives an incoming call, the LED will flash.
4. To pick-up the incoming call, press the flashing BLF key.

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Call Center (ACD)
The user can be an Agent of one of the configured Call Centers. The Agent can
change the status:
• Login / Logout
• Available
• Unavailable
The ACD status is shown on the display of the Maxwell.
1. To login Press the Right Soft key “Login”.
2. 2.The ACD status is automatic set to “Available”.
3. The agent can change the status to Unavailable via the Left Soft key
“Unavailable”.
4. Or switch back to„Available“.
5. to logout Press the Right Soft key „Logout“.
The automatic wrap-up time is set by the Call Center supervisor and is shown on
the display when activated. The Agent can change the status to Available using
the Left Soft key.
When the user is also using flexseating, the logout will also logout the user as
ACD agent and flexseating.
Remote Office
Remote Office allows you to use your home phone, your cell phone or even a
hotel phone as your business phone. This service directs all calls coming to your
business phone to ring the remote office phone.
1. To activate Press the centre of the Control key to enter the phone
menu.
2. Scroll down to select the menu „Select Services“.
3. Select the menu “Remote Office”.
4. You can change the status between On and Off.
5. Enter the Phone Number.

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Phonebook
Broadsoft supports the following phone books: Personal, Group, Group Common,
Enterprise and Enterprise Common. Which are available for you depends on the
administrator of the platform.
Short press phonebook (Directory) key , you will get direct access to the
configured phonebook.
1. Scroll up and down to select the contact.
2. Lift the handset to dial.
Long press phonebook (Directory) key , you will see all available phone-
books.
1. Scroll up and down to select the phonebook.
2. Scroll up and down to select the contact.
3. Lift the handset to dial.