Gigaset pro Maxwell 4 User manual

Maxwell 4
Gigaset Maxwell 4 / LUG IE-UK-International en / A31008-N4005-R101-1-7619 / Cover_front.fm / 5/19/19
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Contents
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Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Illustration in the user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .8
Using the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 27
Message Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . 29
Voice mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Basic settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring other settings with the Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Status of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . 54
Customer Service & Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Manufacturer's advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
If the telephone is connected to a telephone system, the telephone system can have a
bearing on the telephone functions or block or add to them.
Further information: User guide for the telephone system
This guide is aimed at telephone users.
Information for administrators: wiki.gigasetpro.com

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Keys
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Overview
Keys
1Touch screen Activate the display key functions page 9
2Volume keys Depending on the operating mode: Adjust the
volume of the speaker, receiver, headset or ring-
tone
page 21
3Star key Display special characters when inputting text page 14
Activate/deactivate the ringtone page 20
4Hash key Switch text mode (upper/lower case letters, digits) page 14
Lock/unlock the keypad page 15
10
13
1 2 3 4
9
12
11
6
7
14
8
5
15

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Keys
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5Status LED Status display for incoming calls
Flashes: Incoming call
Lights up: Call in progress
6Control key Scroll through lists and entries.
In idle status:
page 12
Open the call list page 27
Open the menu page 13
Open the directory page 31
7Do Not Disturb key Activate/deactivate Do Not Disturb (DND) page 20
Lights up: "Do Not Disturb" function is activated
8Message Centre Open call and message lists page 27
Flashes: New message in the Message Centre
9Consultation call key Initiate/end consultation call; put participant on
hold
page 24
10 End/back key Cancel function;
go back one menu level (press briefly);
return to idle status (press and hold)
page 13
11 Conference call key Initiate conference call page 24
12 Handsfree key Activate/deactivate speakers page 21
Start dialling page 16
Lights up: Call is being made via the speaker
(handsfree mode)
13 Headset key Make call via headset
Start dialling page 16
Lights up: Call is being made via the headset
14 Mute key Activate/deactivate microphone (mute) page 21
Lights up: The microphone is muted
15 Microphone Microphone of the handsfree unit

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Connections
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Connections
1 Expansion module with additional function keys
2 LAN (PoE)
3PC; a PC can also be connected to the telephone instead of to the local network,
the telephone establishes the network connection
4 Receiver
5 Headset with RJ9 plug
6 EHS headset (Electronic Hook Switch)
7 Power adapter
8 USB; to connect for example a USB stick with a directory or a Bluetooth headset
1 2 3 4 5 6 7
8
EHS

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Illustration in the user guide
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Illustration in the user guide
Icons
Keys
Important information regarding function and appropriate handling or functions
that could generate costs.
Prerequisite for carrying out the following action.
Additional helpful information.
Handsfree key Do not disturb key
Headset key Message key
End/Back key Volume keys
Conference call key Hash key
Consultation call key Star key
Mute key Digit/letter keys
Control key rim / centre
/
/
/

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Illustration in the user guide
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Procedures
Example: Setting the display language
¤Settings Language Select the language Select
( =selected)
Step Actions required
¤Press the middle of the control key when the handset is in idle mode.
The main menu is opened.
¤Settings Tap Settings or use the Control key to select Settings
and press .
The Settings submenu is opened.
¤Language Scroll through the menu entries by swiping up or down, or by using
the Control key.
Tap Language or press the Control key .
The Language submenu is opened.
¤Select
language
Scroll to the required language by swiping up or down, or by using
the Control key.
¤Select Next to the required language, tap symbol or press the Control
key .
The option selected is denoted by .

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Safety precautions
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Safety precautions
Read the safety precautions and the user guide before use.
Comprehensive user guides for all telephones and telephone systems as well as for
accessories can be found online at gigasetpro.com in the Support category. We
thereby help to save paper while providing fast access to the complete up-to-date
documentation at any time.
The device cannot be used in the event of a power failure. In case of a power failure it
is also not possible to make emergency calls.
Emergency numbers cannot be dialled if the keypad/display lock is activated!
Do not use the devices in environments with a potential explosion hazard
(e.g. paint shops).
The devices are not splashproof. For this reason do not install them in a damp environ-
ment such as bathrooms or shower rooms.
Use only the power adapter indicated on the device.
Remove faulty devices from use or have them repaired by our Service team, as these
could interfere with other wireless services.
To connect the phone to the local network and PC only use shielded cables.
Data protection notice
When the device is connected to the router, it will automatically contact the Gigaset Support
Server. It will send the following device-specific information daily:
•Serial number / Item number
•MAC address
•Private IP address for the Gigaset in the LAN, its port numbers
•Device name
•Software version
On the support server, this information is linked to the existing device-specific information:
•System-related / Device-specific passwords

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Getting to know your telephone
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Using the telephone
Getting to know your telephone
Display
The display of the Gigaset Maxwell 4 is realised as a touch screen. The phone is operated by
directly touching the display (swiping or tapping) or from the Control key on the phone.
When the phone is in idle mode, it is possible to switch between four display screens:
•A start screen with access to important phone functions
•Two screens with function keys, right ( page 10)
•One screen with information on calls and incoming messages, on very left ( page 11)
Switching between the idle display screens:
¤Swipe left or right or press the Control key left or right
Start screen (example)
1Status bar
2Three function keys each on the left and right page 10
3Open the redial list page 17
4Set up call forwarding, enable/disable page 25
5Open company directory (if configured) page 34
6Select the line for the next call page 16
7Information area: displayed here for example is an incoming call or when call
forwarding is active or a ringback has been initiated.
Change the background colour/image: page 38
REDIAL CALL DIVERT
Ringback
Call Divert
IP1 -> 1234567
LDAP SELECT LINE
2
1
3 4 5 6
7
Connection
1
Connection
2
Susan
Group 1
CF
sip:peter.me
ier@120...

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Status bar
All idle display screens have the same status bar.
If a lack of space means not all status icons can be displayed, the display is alternate.
Function keys
Programmable function keys offer rapid access to frequently used numbers and functions.
A total of 38 function keys are available, six on the central start screen and 16 each on the two
start screens on the right. The current assignment is shown on the start screens on the idle
display.
To switch between the screens: Swipe left or right or press the Control key left or right
1Name of the standard connection (is assigned by the administrator, e. g.
extension and/or name of the phone user)
page 16
2Position of the screen being displayed (orange dot)
3Number of missed calls page 27
4Number of new voice messages page 30
5Status icons page 59
6Time page 36
The number of function keys can be increased using an expansion module.
1 2 3 5 64
August
Zimmerman
Susan
Brown
Egon SIP
Max SIP
Phillip
Black
Group 2
Connec-
tion 3
Connec-
tion 4
Alexander
Maxwell
Benjamin
Smith
#62*
Answ. mach.

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Getting to know your telephone
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Assigning function keys
Use the Web configurator to assign function keys: page 49
The function keys are arranged on the display starting in the top left, from the top down and
from left to right. They can be assigned the following functions:
For detailed function descriptions page 49
It is possible to select colours for keys with functions Line, BLF, SIP Info and FAC. A colour indi-
cates, on the left-hand side of a key, whether the function is active or not.
For key assignments Line and BLF, the Standard selection means:
Event list
The event list is displayed as the left-hand side of the idle display.
¤From the start screen, swipe right or press the Control key left .
The list contains all entries in the call lists (incoming, outgoing and missed calls) and messages
on the answering machine.
For additional information
•about the call lists page 27
•about voice messages page 30
Icon Function
Line
Quick Dial, Park + Retrieve, BLF
Call Divert, FAC, DTMF
SIP URI
SIP Info
Yellow Not registered with the provider / phone system, or error
Green Free
Permanently red Conversation ongoing
Flashing red Incoming call
@
yesterday
yesterday

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Control key
In the description below, the side of the Control key (up, down, right, left) that you have to press
in the different operating situations is marked in black, e. g. for "press right on the Control
key" or for "press the centre of the Control key".
In idle status
In submenus and lists and selection fields
In input fields
During a conversation
The Control key enables you to navigate the menus and input fields, and also
to call up certain functions depending on the situation.
Most functions can also be performed by touching the touch screen.
Open the main menu
Open the call lists
Open the directory assigned to the key Briefly press
Open the list of available directories Press and hold
Scroll through the idle display screens Briefly press
Select/confirm function
Scroll one line upwards/downwards Briefly press
Scroll the list upwards/downwards Press and hold
Moves the cursor to the left/right one character at a time Briefly press
Open the directory Briefly press
Open the list of available online directories Press and hold

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Getting to know your telephone
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Menu navigation
The functions of the telephone are displayed in a menu that consists of several levels.
Menu overview page 58
Main menu
In idle mode: Press the centre of the Control key
The functions of the display menu are displayed each with their icon.
The icon for the submenu selected is shown orange.
Select submenu:
¤Tap the submenu, or select the submenu using the Control key and press the middle of
the Control key
Submenus
The functions in the submenus are displayed as lists. The selected function is highlighted.
To select a function:
¤Swipe up or down, or scroll through the list using the Control key
To open a submenu:
¤Tap the submenu or press the Control key
If not all functions can be displayed, you will see a scroll bar on the right-hand side.
Returning to the previous menu level
¤Tap or press the End key
MAIN MENU
Contacts Select Services Settings
Date + Time
Audio Settings
Display
Language
SETTINGS

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Returning to idle status
¤Press and hold the End key
Entering text
Input position
¤Use to move the position of the cursor.
Correcting incorrect entries
Delete characters to the left of the cursor:
Entering letters/characters
Multiple letters and digits are assigned to each key between and and the
key. As soon as a key is pressed, the possible characters are displayed at the bottom of the
display.
The selected character is highlighted.
Select letters/digits:
¤Press the key briefly several times in succession
Switch between lower case, upper case and digit entry mode:
¤Press the Hash key . . . the mode set is displayed on the right in the black field
When editing a directory entry, the first letter and each letter following a space is
automatically in upper case.
Entering special characters:
¤Press the Star key . . . the available special characters are displayed Tap the char-
acter required, or use to navigate to it and confirm it with .
If no key is pressed, the display automatically switches to idle mode after about 3
minutes.
Settings which have not been saved or confirmed are rejected.
FIRST NAME
Abc
ABC2ÄÁÀÂÃÇ

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Getting to know your telephone
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Locking/unlocking the keypad
The keypad lock prevents any accidental use of the telephone.
Locking the keypad: ¤Press and hold . . . the following icon appears on the
display
Unlocking the keypad: ¤Press and hold Enter the PIN for the keypad lock
(default: 1234) OK
Changing the keypad lock PIN with the Web configurator: page 42
If a call is indicated on the handset, thekeypad automatically unlocks and you can
accept the call. It then locks again when the call is finished.
It is not possible to call emergency numbers either when keypad lock is activated.

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Making calls
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Making calls
Making a call
¤Enter the number Lift the handset
or
¤lift the handset Enter the number DIAL
Use + as a prefix for calls abroad: Press and hold key
Calls are initiated via the standard send connection if you do not select another option. To use
another VoIP connection:
¤SELECT LINE select required connection Enter the number DIAL
When entering the call number:
Incoming call during number entry:
The phone is connected to the LAN.
At least one VoIP connection has been set up and assigned to the telephone.
VoIP connections are set up by the administrator with the Web configurator or
assigned using a PABX.
Up to six VoIP connections (call numbers) can be assigned to the phone. The first
connection to be set up is the standard send connection. The name of the standard
send connection is displayed in idle mode in the top left in the status bar ( page 9).
No connection available: the following icon is shown in the display
Information about the telephone connections and the standard send connection:
Web configurator page 53
Using the speaker to make calls: ¤Enter the number Press the handsfree key
Using the headset to make calls: ¤Enter the number Press the headset key
You can switch over at any time during the conversation.
In the following instructions, the icon also always stands for or .
Deleting incorrectly entered numbers to the left of the cursor: ¤
Cancel dialling: ¤END
Accept the call: ¤ACCEPT
Reject the call: ¤REJECT

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Making calls
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Dialling from the directory
¤Open the directory select entry lift the handset
or
¤Contacts OK select entry lift the handset
More than one number in the directory entry: Select the phone number
Dialling from the redial list
The redial list contains the most recently dialled numbers.
¤In idle status press REDIAL select entry lift the handset
or
¤Open the call lists OUTGOING select entry lift the handset
Dialling from a call list
The call lists contain the most recent accepted, outgoing and missed calls ( page 27). If the
number is saved in the directory, the name is displayed.
¤Use to open the call lists select a list (ALL, ACCEPTED, MISSED, OUTGOING)
select entry lift the handset
Dialling with quick dial keys
Keys 1 to 4 on the phone can be assigned a phone number, that is then dialled with one
keypress.
¤Press and hold quick dial key – . . . the number saved for the key is dialled, the
handsfree function or the headset is enabled
Dialling a number using a function key
Dialling numbers with one press of a function key.
¤Press the function key assigned the required number . . . the number saved for the function
key is dialled, the handsfree function is activated
The list of new missed calls can also be opened by pressing the Message key .
Assign quick dial key from the Web configurator: page 48
A quick dial number is assigned to the function key.
Assigning numbers to function keys: Web configurator ( page 49)

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Ringback
Asking for a ring back when the line of a participant you have called is busy.
Initiating ringback
¤RINGBACK . . . the ringback request is registered, Ringback and the phone number are
shown on the display
When the other participant's line is free, the ringback is initiated. The telephone rings,
Ringback is displayed in the header.
There can be an active ringback on each line.
Anonymous calling
Withhold Calling Line Identification. The number is not shown to the person receiving the call.
¤Select Services Enable the switch next to Withhold Number
( = the connection is established without Calling Line Identification)
The PABX or the provider supports this function.
The PABX or the provider supports this function.

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Making calls
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Incoming calls
An incoming call is indicated by ringing, by a display on the screen and by the flashing Status
LED.
The display shows
•the caller's name if it has been stored in the directory
•the caller's number if it has been sent
•the line on which the call is coming in
•a picture of the caller, if one has been transmitted (CNIP)
Accepting the call: ¤Lift the handset
or
¤ACCEPT . . . the call is accepted using the handsfree function
Switch the ringtone off: ¤SILENCE
Rejecting the call: ¤REJECT
If the call is a ringback, Ringback is shown on the display.
When a call comes in, the system looks for a matching entry in the local directory.
If the number is not found there, other directories are searched, if any have been
configured.
ACCEPT REJECT SILENCE
via Connection 1
Connection
1
Connection
2
Susan
Group 1
CF
sip:peter.mei
er@120...

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Protection from incoming calls
Activating/deactivating the ringtone
An incoming call is not signalled by ringing, but is displayed on the screen.
Switching the ringtone on/off: Press and hold the Star key
Ringtone is switched off: the following icon appears on the display
Switching the "Do not disturb" function on and off
Incoming calls are not signalled.
Switching "Do not disturb" on or off: Press the Do not disturb key
"Do not disturb" is switched on: the Do not disturb key is illuminated, the display shows
"Do not disturb" active
Ringtone silencing for anonymous calls: page 37
Set up call forwarding: page 25
The administrator can create a list ofnumberswhich should never be signalled by the
telephone in the Web configurator.