Ingenico iCT250E User manual

Nets One PA user guide | 1
Nets Nordic
Payment Terminals
User Guide

Nets One PA user guide | 2
Contents
Introduction...............................................................................................................................................................................3
Getting started..........................................................................................................................................................................4
What’s in the box ..................................................................................................................................................................................................................4
Nets Ingenico terminal range................................................................................................................................................5
iCT250E – Terminal overview ..................................................................................................................................................................................... 5
iWL250 3G – Terminal overview............................................................................................................................................................................... 6
Inserting a receipt roll – iCT250E and iWL250 3G.........................................................................................................................................7
Installing iCT250E with a network connection................................................................................................................................................. 8
Installing iWL250 3G........................................................................................................................................................................................................ 9
Installing a SIM card in iWL250 3G ......................................................................................................................................................................... 9
LANE 5000 – Terminal overview............................................................................................................................................................................ 10
Installing a Lane 5000 terminal............................................................................................................................................................................... 10
LANE 3000 – Terminal overview..............................................................................................................................................................................11
Installing a Lane 3000 terminal.................................................................................................................................................................................11
Nets Spire terminal range.................................................................................................................................................... 12
SPc5 – terminal overview.............................................................................................................................................................................................12
SPg7 – terminal overviewiew.....................................................................................................................................................................................13
Inserting a receipt roll for Spire SPc5 and SPg7 terminals .....................................................................................................................14
Installing a Spire SPc5 Countertop terminal.....................................................................................................................................................15
Installing a Spire SPg7 Mobile terminal ...............................................................................................................................................................16
Quick menu.............................................................................................................................................................................. 17
Terminal menu structure...................................................................................................................................................... 17
Header icons ........................................................................................................................................................................... 18
List of header icons and their meaning ................................................................................................................................................................ 18
Terminal features – Daily operation.................................................................................................................................. 19
Manual reconciliation ......................................................................................................................................................................................................19
Purchase................................................................................................................................................................................................................................ 20
Copy of the last approved transaction receipt.................................................................................................................................................21
Copy of the last transaction receipt.......................................................................................................................................................................22
Reversal (cancellation) of the last transaction.............................................................................................................................................. 23
Refund (Return of goods) .............................................................................................................................................................................................24
Purchase with tipping.....................................................................................................................................................................................................25
Receipts .................................................................................................................................................................................. 26
Configure receipt printing modes ........................................................................................................................................................................... 26
Purchase receipt with tip example .........................................................................................................................................................................27
Contactless payments (NFC) ............................................................................................................................................. 28
Wallet solution................................................................................................................................................................................................................... 28
Purchase with contactless payment.................................................................................................................................................................... 28
Backup solution (EOT) ......................................................................................................................................................... 29
Procedure for backup solution in Norway (BankAxept).......................................................................................................................... 29
Procedure for backup solution in Denmark (Dankort/VisaDankort)................................................................................................ 29
Sending backup solution transactions for processing.............................................................................................................................. 30
Offline approved transactions............................................................................................................................................ 31
Reconciliation – end of day report.....................................................................................................................................32

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Manual reconciliation .....................................................................................................................................................................................................32
Automatic reconciliation................................................................................................................................................................................................32
Central reconciliation......................................................................................................................................................................................................32
Copy of last reconciliation ...........................................................................................................................................................................................32
Reports.....................................................................................................................................................................................33
Transaction list................................................................................................................................................................................................................... 33
X-total report....................................................................................................................................................................................................................... 34
Z-total report....................................................................................................................................................................................................................... 34
Access control........................................................................................................................................................................35
How to enable access control.................................................................................................................................................................................. 35
Choosing which items to protect............................................................................................................................................................................. 36
Daily reboot of terminal .......................................................................................................................................................37
Configuring a terminal for cash register integration .................................................................................................... 38
Configuring an IP integrated (ethernet) terminal.......................................................................................................................................... 38
Configuring ethernet settings............................................................................................................................................ 39
Configuring mobile network settings.................................................................................................................................41
Administration of terminal...................................................................................................................................................42
Downloading new card agreements, settings and software..................................................................................................................42
Errors and troubleshooting................................................................................................................................................ 43
Submitting terminal for service or termination ............................................................................................................. 44
Terminal security.................................................................................................................................................................. 44
PCI-PTS compliance....................................................................................................................................................................................................... 44
Guidance for PIN entry.................................................................................................................................................................................................. 44
Periodical inspection of terminals.......................................................................................................................................................................... 44
Introduction
Thank you for choosing Nets Merchant Services as your payment terminal provider.
The terminals we can offer you will ensure simple usage combined with fast and secure payment handling.
Please read through this user manual to ensure you get the best possible answers when installing, operating
and maintaining your payment terminal.
This guide contains step-by-step guides on how to install terminals, what services are available and how you
may run all the different transaction types we offer.
If any additional information is needed, please do not hesitate to contact our 24/7 helpdesk or visit our web-
pages for more information:
nets.fi/tuki
nets.no/payments/support
nets.dk/payments/support
nets.se/payments/support

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Getting started
What’s in the box
The following equipment is delivered with the terminal:
iCT250E iWL250 3G SPg7 Mobile SPc5 Countertop
Power cable
Ethernet cable RJ9 to
RJ45
Receipt roll
Quick guide
Power cable
Charging unit
Receipt roll
Quick guide
SIM card*
Power cable
Quick guide
Receipt roll
SIM card*
Power cable
Ethernet cable
Quick guide
Receipt roll
* SIM cards are supplied by Nets unless otherwise agreed.
Lane 5000 Lane 3000
Power cable
Integration cable
Quick guide
Power cable
Integration cable
Quick guide
Please refer to Nets webshop for the complete overview of all available accessories per terminal model.

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Nets Ingenico terminal range
iCT250E – Terminal overview
Navigation keys to
scroll up and down in
menus
Used to enter main
menu
Cancels the operation
and returns to main
menu
Correct incorrect key
entry or return to pre-
vious menu
Confirm entry or
menu selection

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iWL250 3G – Terminal overview
Navigation keys to
scroll up and down
in menus
Used to enter main
menu
Cancels the operation
and returns to main
menu
Correct incorrect key
entry or return to
previous menu
Confirm entry or
menu selection

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Inserting a receipt roll – iCT250E and iWL250 3G
Nets recommends only using receipt rolls suitable for the terminal.
Lift the flap in the direction of the arrow.
Then slide the cover downwards in the direction
of the arrow to open it.
Insert the roll in the terminal as shown. Then
close the cover again in the direction of the arrow.
Approx. 5 cm. of the roll should stick out when
the cover is closed. The receipt printer is now
ready for use.

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Installing iCT250E with a network connection
The terminal must be turned off when connecting the Ethernet connection.
Open the cable cover by pressing the clips
upwards.
Lift the cover in the direction of the arrow.
When the cover has been removed, connect the
terminal power cable (1) and Ethernet cable (2).
To close the cover again replace the top part, first
ensuring that the cover clips are in place on the
terminal. Then press the cover down towards the
back of the terminal.

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Installing iWL250 3G
To install and charge an iWL250 terminal, do the following:
Connect the power cable to the base station.
Place the terminal on the base station.
The terminal will connect and is then ready for
use.
Open the backside cover by pressing the clips
downwards.
Insert the SIM card under the flasp labelled “SIM”.
Installing a SIM card in iWL250 3G
If iWL250 3G is not supplied with a simcard already installed,
do the following to insert a SIM card:

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LANE 5000 – Terminal overview
Menu navigation
on touchscreen
Used to entering
enter main menu
Cancel the operation
and return to the main
menu
Correct incorrect key
entry or return to pre-
vious menu
Confirm entry
Installing a Lane 5000 terminal
Lane 5000 is integrated with an ECR system using an Ethernet integration cable. Please contact to your ECR
supplier for guidance on how to perform correct configuration and installation.

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LANE 3000 – Terminal overview
Installing a Lane 3000 terminal
Lane 3000 is integrated with an ECR system using an Ethernet integration cable. Please contact to your ECR sup-
plier for guidance on how to perform correct configuration and installation.
Navigation keys to
scroll up and down
in menus
Used to entering
enter main menu
Cancel the operation
and return to the main
menu
Correct incorrect key
entry or return to pre-
vious menu
Confirm entry

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Nets Spire terminal range
SPc5 – Terminal overview
Four status LEDs
Colour display
Displays merchant menu
system and transaction
progress
Power button
Press button to turn the
terminal on
USB port
For connecting peripheral
equipment
Chip card reader
Use when the cardholder presents a chip
card
Keypad
For merchants & cardholder data entry
SIM/SAM compartment
Please do not open unless instructed
Serrated paper cutter
Receipts will emerge from
this slot and can be removed
by pulling across the ser-
rated cutter
Paper roll compartment
Power supply socket
This is where the power
supply plugs into the termi-
nal
Terminal connections
This is where the PIN Pad,
telephone line, network
and serial cables attach
Cable tidy
A removable clamp keeps
cables in place & prevents
disconnection
Swipe card reader
Use when the cardholder
presents a debit or credit
card without a Chip or
when prompted by the ter-
minal

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SPg7 – Terminal overview
Four status LEDs
Colour display
Displays merchant menu
system and transaction
progress
USB port
For connecting peripheral
equipment
Chip card reader
Use when the cardholder
presents a chip card
Keypad
For merchants & card-
holder data entry
Serrated paper cutter
Receipts will emerge from this slot
and can be removed by pulling
across the serrated cutter
Paper roll compartment
Power button
Press button to turn the
terminal on
Swipe card reader
Use when the cardholder
presents a debit or credit
card without a Chip or
when prompted by the ter-
minal
Battery compartment

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Inserting a receipt roll for Spire SPc5 and SPg7 terminals
With the terminal facing up, gently pull upwards on
the lever located in the middle of the printer door
Discard any packaging on the printer roll and fit
the roll as shown. The correct orientation of the
paper is important, it will not print if inserted the
wrong way
Close the printer door, an audible “click” should be
heard when it is closed properly. Tear off the
excess paper by pulling it towards you, using the
serrated edge to get a clean cut

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Installing a Spire SPc5 Countertop terminal
To remove the back cover, place the terminal face
down on a flat surface, push the two tabs upward
and remove the rear cover
Thread the black power supply cable into the recess
on the right (1) and connect the network cable into the
LAN port (2) on the back of the terminal.
Replace the back cover and press down until you
hear a ‘click’. Then connect power cable to wall
socket and network cable to your internet con-
nection point
12

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Installing a Spire SPg7 Mobile terminal
Place the terminal face down on a flat surface
and remove the battery cover by applying pres-
sure on the tab and pulling upward
If SIM card is not supplied by Nets, please insert
the SIM card into the socket labelled SIM1.
Remove any packaging from the battery and
insert it into the terminal as shown
Replace the lid and press down until it ”clicks”

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Quick menu
Ingenico terminals has a menu key, the Spire terminals has a *key which serves same purpose. Follow the
description below for quick navigation to basic features. For example you can initiate the reconciliation function-
ality by pressing the menu key and the numerical key 6 instead of using the arrow keys and the OK button to
start the same feature.
Function Keys
Purchase Start entering the amount directly from idle
Reconciliation Press MENU – 6
Cancel latest transaction Press MENU – 3 – 1
Refund Press MENU – 3 – 2
Copy of latest transaction Press MENU – 5 – 2
Copy of latest approved Press MENU – 5 – 1
Copy of latest reconciliation Press MENU – 5 – 3
Transaction list Press MENU – 8 – 3
Print X-total report Press MENU – 8 – 1
Print Z-total report Press MENU – 8 – 2
Print terminal settings Press MENU – 0 – 8
Send stored transactions Press MENU – 7
Check for updates Press MENU – 0 – 2
Force offline Press MENU – 4 – 1
Terminal menu structure
Main menu Sub menu Sub menu Sub menu
1 Purchase
3 Refunds 1 Reversal
2 Refund
4 Other transactions 1 Force offline
5 Receipt Copies 1 Latest approved
2 Latest transaction
3 Latest reconciliation
4 Latest X report
5 Latest Z report
6 Reconciliation
7 Offline transactions
8 Reports 1 X total
2 Z total
3 Transaction list 1 Current session
2 Previous session
0 Settings 1 Properties 1 Tipping 1 Off
2 By total amount
3 By tip amount
2 Receipt printing 1 Paper saving
2 Ask to print
3 Always print
3 Amount entry mode 1 Start with Euros
2 Start with Cents
4 IFR priority 1 National
2 International
3 None
8 Reboot time
9 Double charging 1 Warning on
2 Warning off
2 Check for updates
3 Access control 1 Change security code
2 Reconciliation 1 Not restricted
2 Restricted
3 Refund 1 Not restricted
2 Restricted
4 Settings 1 Not restricted
2 Restricted
4 Communication 1 Host 1 Host IP
2 Host port
5 Ping TMS
7 Delete blocking trans.
2 Ethernet 1 DHCP
2 Static IP
3 GPRS GPRS APN
GPRS PIN
4 ECR 1 ECR integration
2 ECR IP address
3 ECR Port
5 Sound volume 1 Quiet
2 Normal
3 Loud
8 Configuration info

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Header icons
When the terminal is not in use (idle) it will show the Nets logo and the Welcome text toggling on screen. Above
the logo and the Welcome text you will see a header that may contain a number of different icons that indicate
different statuses on the terminal.
Inside the red box is where you will find the
header icons. This is an example of content in the
header for an ECR integrated terminal with ether-
net connected.
List of header icons and their meaning
The paper clip indicates that there are offline
transactions stored in the terminal.
This symbol indicates that something is wrong
with the sim-card for mobile terminals. There will
be a text underneath showing what the problem
is.
The battery icon tells you how much battery is
left and if it is currently charging. If the exclama-
tion mark is showing, the battery is missing from
the terminal.
The signal strength icon shows you how strong
the wireless network signal is. If it is flashing,
there is no network detected.
The ethernet connection icon shows you whether
or not the network connection between terminal
and router is ok.
This text will indicate whether the terminal is
using 3G or GPRS network to communicate.
This icon represents the ECR connection status. If
ok, it is all white, if not okay, it will be grey with a
white X.

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Terminal features – Daily operation
Manual reconciliation
This feature is intended to be used every day at the end of day so that you get a report from your terminal of the
total card transactions collected. In addition it releases the transactions to settlement, meaning if you do not ini-
tiate reconciliation it may delay transfer of funds to your account. If you want reconciliation to be handled auto-
matically at a predefined daily time, please contact our customer services.
If you haven’t reconciled your terminal at least once in the last 7 days, it may stop working with the response
code 87. In order to make it work again, perform the procedure described below.
Press the MENU key
Press 6 or scroll down using the arrow key to
Reconciliation and press OK
When terminal is done processing the reconcilia-
tion it will print a receipt with the data of the
transactions processed in the session since previ-
ous reconciliation

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Purchase
Press the MENU key and 1 or start keying the amount directly
When the amount is entered correctly, press OK to continue
Ask customer to swipe, insert or tap a contactless card
Customer is asked to enter PIN. Press OK to continue
Transaction status is shown with a green or red background to
indicate whether or not it is approved