VeriFone P400 PLUS User manual

External | P400+ User Manual | Version 2.3 | March 22nd, 2021
P400+ External User Manual
Verifone (U.K), Ltd.
3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF

External | P400+ User Manual | Version 2.3 | March 22nd, 2021
P400+ User Manual 2
IMPORTANT NOTICE
Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, VxSolutions, VX
Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other
countries.
All other brand names and trademarks appearing in this publication are the property of their respective
owners.
NO WARRANTY
Although Verifone has attempted to ensure the accuracy of the contents of this manual, this manual
may contain errors or omissions. This manual is supplied “as-is,” without warranty of any kind, either
expressed or implied, including the implied warranties of merchantability and fitness for a particular
purpose.
LIMITED LIABILITY
In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages
including damages for loss of business, profits, or the like, even if Verifone or its representatives have
been advised of the possibility of such damages.
Verifone (U.K.) Ltd.
3 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1AF
UK
www.verifone.com
Copyright © 2018 Verifone Systems, Inc. All rights reserved
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any
human or computer language, transmitted in any form or by any means without the prior written consent
of Verifone Systems, Inc. or Verifone UK Ltd.

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REVISION HISTORY
Version
Author
Date
Changes
0.1
MKB
10/05/18
First draft
1.0
MKB
29/05/18
First Version.
2.0
UU
11/08/20
Second Version.
Addition of RNDIS Setup.
2.1
MKB
10/03/21
Updated the RNDIS setup.
2.2
MKB
11/03/21
Removed redundant section.
2.3
MKB
22/03/21
Removed Ped Swap considerations.
Updated USB Driver version.
Removed all references to the P400 and
replaced with P400+

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CONTENTS
REVISION HISTORY.................................................................................3
CONTENTS ...............................................................................................4
1 INTRODUCTION ....................................................................................5
2 GET TO KNOW THE P400+ DEVICE ...................................................6
2.1 TERMINAL FRONT......................................................................................6
2.2 TERMINAL REAR........................................................................................7
2.3 UNDERSTANDING THE KEYPAD...............................................................8
2.4 ENVIRONMENTAL FACTORS.....................................................................9
2.5 POWER........................................................................................................9
2.6 HOW TO INSERT A CARD ........................................................................10
2.8 HOW TO SWIPE A CARD..........................................................................10
2.9 HOW TO PROCESS A CONTACTLESS CARD.........................................10
3 HOW TO CONNECT YOUR DEVICE..................................................11
3.1 WI-FI...........................................................................................................11
3.1.1 Visible Wi-Fi Networks..................................................................................................... 11
3.1.2 Hidden Wi-Fi Networks.................................................................................................... 25
3.2 ETHERNET ................................................................................................40
3.3 CONFIGURING THE TERMINAL FOR RNDIS PROTOCOL..........49
3.3.1 Configuring the payment device to support RNDIS............................................................ 49
3.3.2 Configuring the ECR (MS Windows).................................................................................. 52
3.3.3 Checking Operation ........................................................................................................... 56
3.3.4 Establishing Communications between the ECR and the P400+....................................... 57
4 TRANSACTION PROCESSING..........................................................58
4.1 SALE..........................................................................................................58
4.2 REFUND.....................................................................................................65
4.3 CUSTOMER NOT PRESENT –SALE (MAIL ORDER)..............................68
5 FREQUENTLY ASKED QUESTIONS.................................................73
6 CONTACT DETAILS............................................................................74

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1 INTRODUCTION
This guide is the primary source of the information for setting up, installing and the screen
messages that will be seen during transaction processing with the Verifone P400+ payment
device, when used in conjunction with the PAYWare Ocius Gateway. This guide is intended
to be used with versions 2.10.x.x and above, using this manual with other versions of the
software will result in discrepancies.

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2 GET TO KNOW THE P400+ DEVICE
2.1 TERMINAL FRONT
LCD Display
Magnetic Stripe Reader
Smart Card Reader
Keypad

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2.2 TERMINAL REAR
Speaker
Space pole connector
Space pole connector
Data Cable Connector
SAM Slot
Micro SD Card Slot

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2.3 UNDERSTANDING THE KEYPAD
This section will explain which buttons will allow the operator to key in particular characters.
Key
Characters
1
1 Q Z . q z
2
2 A B C a b c
3
3 D E F d e f
4
4 G H I g h i
5
5 J K L j k l
6
6 M N O m n o
7
7 P R S p r s
8
8 T U V t u v
9
9 W X Y w x y
*
Scroll up on the menus
0
0 * # . - + Space , ‘ “ ! : ; @ =
& / \ % $ ( ) ^ _
#
Scroll down on the menus

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2.4 ENVIRONMENTAL FACTORS
•Operating Temperature: 0OC to 50OC (32OF to 122OF).
•Storage Temperature -20OC to 60OC (-4OF to 140OF).
•Relative Humidity: 5% to 90%; RH non-condensing.
•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic
chemicals or oils.
•Keep the terminal away from direct sunlight and anything that radiates heat, such as
a stove or motor.
•Do not use the P400+ outdoors.
Using the terminal outside of these boundaries could cause the terminal to malfunction
during operation.
2.5 POWER
•Full Capabilities: 7-12V DC, 1A
•Reduced capabilities (USB Powered): 5V DC, 500mA
The reduce capabilities are:
•LCD backlight intensity is reduced to 30% (not suitable for high-glare outdoor use)
•The keypad backlight is disabled
•BT/WiFi functions are unavailable
•Ethernet functionality is unavailable
•Audio maximum volume will be reduced
•In CTLS payment mode* the SoC operating frequency will be reduced to 300MHz
until the PIN pad exits CTLS mode
Using the terminal without the correct power supplies could cause the terminal malfunction
during operation.

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2.6 HOW TO INSERT A CARD
1 Position the card with the contacts
facing in the same direction as the
keypad.
2 Insert the card into the smart card
reader in until it seats firmly
2.8 HOW TO SWIPE A CARD
1 Position the card with the magnetic stripe
facing the keypad.
2 Swipe the card through the reader, in
either direction.
2.9 HOW TO PROCESS A CONTACTLESS CARD
1 Present the card at the top of the screen as
shown in the picture.
2 Keep the card within 4cm of the device until the
device beeps.

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3 HOW TO CONNECT YOUR DEVICE
Please note that most option numbers do not have numbers assigned, however, the menu
options will respond to the numbers in the guide. To navigate up and down the menus, scroll
using the touchscreen.
3.1 WI-FI
This section will cover setting up the Wi-Fi connection when both the network is visible and
hidden.
3.1.1 Visible Wi-Fi Networks
Step
Instruction
Screen Information
1
Turn on the device, by plugging the device in.
2
At the Waiting for Merchant Login, press either the *
key or the blue Verifone banner.
3
Select option 3, Supervisor.

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Step
Instruction
Screen Information
4
Enter the Supervisor Pin, Default 12345
5
Select option 2, Communication
6
Select option 3, Configuration
The option will be off the main screen and will require
the */# buttons to be used or press 3.

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Step
Instruction
Screen Information
7
Select option 1, Network Interface
8
Select option 2, WiFi
9
Select option 1, WiFi Scan (assuming the network is
visible)
If the network is hidden please refer to section 3.1.2

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Step
Instruction
Screen Information
10
Select your chosen network, * button scrolls up, #
button scrolls down, green circle button selects the
highlighted option.
11
Press Enter to add the network.
12
Select option 2, Pre-Shared-Key (PSK)

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Step
Instruction
Screen Information
13
Update the Pre-Shared-Key (network key) with the one
for the chosen network.
Multiple presses will result in upper and lower-case
letters and numerics.
Once inserted press the green circle key.
14
The terminal will return to the screen in step 11,
however, the Pre-Shared-Key will now show as being
entered.
Note. The number of * doesn’t equal the number of
characters in the key.
Highlight, the Save button and press the green circle
key.
15
Once added successfully select OK
The default is DHCP, if you require static IPs then follow steps 16-28 if not, skip to step 28

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Step
Instruction
Screen Information
16
Highlight No, and press the green circle key.
17
Press the red cross button when the results of the
scan are returned.
18
Select option 1, WiFi

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Step
Instruction
Screen Information
19
Ensure that the chosen network is now highlighted.
Press the green circle key.
20
Ensure that View / Edit is highlighted and press the
green circle key.
21
Select Option 4, IP settings

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Step
Instruction
Screen Information
22
Select Option 1, IPv4
23
Select Option 2, DHCP
24
Select option 1, No
Note –By selecting No, it will then enable 5 additional
menu options.

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Step
Instruction
Screen Information
25
Select Option 3, IP Address
26
Enter the required IP address.
Note, if a field is not 3 digits long then you must enter
the leading zeros.
27
Repeat steps 25 and 26 for Subnet Mask, Gateway IP
Address and DNS 1
28
Press the red cross button.

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Step
Instruction
Screen Information
29
Press the red cross button.
30
Highlight Save and press the green circle button
31
When “Network Saved” is displayed press the green
circle button.