GMC Ultium User manual

Page 1
EV Charging Station
User Manual GM ULTIUM EV
CHARGING STATION
USER MANUAL

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Title GM Ultium EV Charging Station
User Manual
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CONTENTS
1. IMPORTANT SAFETY INSTRUCTION 3
2. GENERAL 3
2.1 STANDARD STATION FEATURES 4
2.2 CONNECTED FEATURES 4
2.3 INCLUDED IN THE BOX 5
2.4 INCLUDED IN THE ACCESSORY BOX 5
2.5 EQUIPMENT OVERVIEW 5
3. INSTALLATION INSTRUCTIONS 6
3.1 WALL-MOUNTING INSTRUCTIONS 7
3.1.1 MOUNTING THE GM ULTIUM EV CHARGING STATION 7
3.1.2 MOUNTING THE CABLE WALL MOUNT 8
3.2 HARDWIRE INSTALLATION 9
4. INDICATOR OVERVIEW 12
5. OPERATING INSTRUCTIONS 13
6. MAINTENANCE AND STORAGE INSTRUCTIONS 17
6.1 DISPOSAL 17
7. TROUBLESHOOTING 18
7.1 SOFTWARE 18
7.2 MOBILE APP 18
7.3 MANUAL RESETTABLE ERROR 19
7.4 HAZARDOUS ERROR 20
8. TECHNICAL DATA 21
9. OVERCURRENT AND SHORT-CIRCUIT PROTECTION 21
10. BLUETOOTH® 22
11. LIMITED WARRANTY 22
12. CIRCUMSTANCES THAT WILL VOID THE LIMITED WARRANTY 22
13. ADDITIONAL INFORMATION 22
14. COMPLIANCE 23
15. FCC STATEMENT 23
16. NATIONAL USAGE RESTRICTIONS 23
17. SUPPORT 23
TO BE COMPLETED BY INSTALLATION ELECTRICIAN FOR CUSTOMER REFERENCE
BLUETOOTH PAIRING CODE:
CIRCUIT BREAKER SIZE:
RECOMMENDED CURRENT SETTING:

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Title GM Ultium EV Charging Station
User Manual
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1. IMPORTANT SAFETY INSTRUCTION
!WARNING:Read and understand the supplied ‘GM Ultium EV Charging Station Safety Manual’ before attempting
installation or operation of the GM Ultium EV Charging Station.
!WARNING:Read and understand the fitted safety information label before attempting installation or operation of the
GM Ultium EV Charging Station. DO NOT attempt to remove the safety information label which can be located in the
position shown below.
NOTE: For the latest version of the manual visit the manufacturers website.
2. GENERAL
• This GM Ultium EV Charging Station is designed for charging of Electrical Vehicles (EVs) only. See the vehicle
owners manual for more information.
• Remember to save the Bluetooth® pairing code, this is required to connect the unit to the mobile app. The last six
numbers of the Bluetooth® pairing code can be found on the heatsink of the GM Ultium EV Charging Station.
GM_EV_XXXXXX
GM_EV_XXXXXX
For ease of access, write down
the code on the line below.

R 03MAR22
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2.1 STANDARD STATION FEATURES
Max Charging Power Plug-in - 9.6kW
Hardwired - 11.5kW
Charge Cable Length 25 ft. (7.5m)
Plug NEMA 14–50 or 120 / 208 V, 120 / 240 V Hardwire
Max Operating Amps 48 amp
Breaker Amps 60 amp
Energy Star Certified Yes
Static Load Balancing Yes (∞)
2.2 CONNECTED FEATURES
Ethernet No
WiFi Enabled Yes
Mobile App (Manufacturer) Yes
Bluetooth® Yes (approx. 33ft (10m) range)
Branding Single Brand
OCPP 1.6 Yes
Over-The-Air Firmware Update Yes
Service support Yes

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2.3 INCLUDED IN THE BOX
1. GM Ultium EV Charging Station
1
2. Cable Wall Mount
3. User Manual/Safety Manual/Drilling template
4. Multi-Bit Screwdriver
5. 2 Screwdriver Bits
6. 8 Screws
7. Blind Plug
2.4 INCLUDED IN THE ACCESSORY BOX
7654
32
2.5 EQUIPMENT OVERVIEW
4
3
2
11. GM Ultium EV Charging Station with indicator
panel
2. NEMA 14–50 Plug
3. EV Type-1 Connector
4. Charging Station Wall Mount

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3. INSTALLATION INSTRUCTIONS
IMPORTANT INFORMATION:
• !CAUTION: When installing the GM Ultium EV Charging Station, keep the location of the vehicles charging port in
mind so that the charging cable can reach. Mount the cable wall mount near the charging port for ease of use.
• !CAUTION: The GM Ultium EV Charging Station location must be safe and adequate, to avoid any hazards.
• !CAUTION: This device shall be mounted at a sufficient height from ground such that the height of the
storage means for the coupling device is located between 24 inches (600mm) and 4 feet (1.2m) from ground.
NOTE: for indoor use, 24 inches (600mm) can be changed to 18 inches (460mm).
• !CAUTION: The installation of the GM Ultium EV Charging Station requires a NEMA 14–50 outlet. If not
available, it must be installed by a certified electrician.
• !CAUTION: Instructions for Hardwire Installation - Certified Electrician ONLY.
• !CAUTION: If the GM Ultium EV Charging Station is damaged during installation, stop the installation, and contact
the company (refer to SUPPORT section or further information).
• !CAUTION: Make sure the installation of the unit obeys any mandatory local rules, permits and laws.
• !CAUTION: Make sure to have approval from the property owner or condo association for the installation.

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Title GM Ultium EV Charging Station
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3.1 WALL-MOUNTING INSTRUCTIONS
The included screws are for convenience and can only be used on wooden surfaces. They can also be used on concrete if
used with concrete-wall anchors.
IMPORTANT INFORMATION:
!CAUTION: Make sure a surface that is appropriate for the weight of the GM Ultium EV Charging Station is chosen and
that the correct screws are used for the intended surface and that the unit is safely mounted on the wall before using the unit.
If there is uncertanty of which surface is appropriate or which screws are suitable for the application, contact a specialist to
seek advice.
This device shall be mounted at a sufficient height from ground such that the height of the storage
means for the coupling device is located between 24 inches (600mm) and 4 feet (1.2m) from ground.
NOTE: for indoor use, 24 inches (600mm) can be changed to 18 inches (460mm).
Padlock not included, this is recommend to prevent theft.
1. Unscrew the four screws including the locking screw
(highlighted) to access the mounting plate, keep the
screws (see step 3).
3.1.1 MOUNTING THE GM ULTIUM EV CHARGING STATION
2. Mount the mounting bracket to the intended surface,
using the screws provided.
Note: a drilling template is provided to assist
installation.

R 03MAR22
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BORDER TO BE PRINTED EXACTLY
AS SHOWN ON 8.5 x 11 WHITE 16
POUND
NON-BOND RECYCLABLE
PAPER. PRINT ON BOTH SIDES,
EXCLUDING TEMPLATES. TO BE
UNITED IN ACCORDANCE
WITH
GMCCA SPECIFICATIONS.
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Title GM Ultium EV Charging Station
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3. Reattach the GM Ultium EV Charging Station on
the mounting bracket using the previously removed
screws from Step 1.
If a padlock has been purchased, secure the unit by
locking the padlock on the lockingscrew.
1. Unscrew the two screws at the bottom to access the
mounting plate, keep the screws.
3.1.2 MOUNTING THE CABLE WALL MOUNT
3. Reattach the cable wall mount on the mounting
bracket using the previously removed screws (see
step 2).
2. Mount the mounting bracket to the intended surface,
using the screws provided.
Note: a drilling template is provided to assist
installation.

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BORDER TO BE PRINTED EXACTLY
AS SHOWN ON 8.5 x 11 WHITE 16
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UNITED IN ACCORDANCE
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1. Remove the two screws located at the end of the
front cover (keep the screws for reassembly) →
Remove the front cover.
3.2 HARDWIRE INSTALLATION
3. Loosen the highlighted cables from the terminals.
2. Remove the two service lid screws (keep the screws
for reassembly) → Remove the service lid using
pliers and pull on the tabs as shown.
4. Remove the four screws and washers that secure
the cable clamp → Remove the cable clamp (keep
screws, washers and cable clamp for reassembly).
!WARNING:IMPORTANT - Hardwire installation can only be performed by certified electricians.
!CAUTION: Use 6 AWG, 75°C copper wire or higher specification for field wiring installation.
A hardwire installation requires removing the NEMA 14-50 plug, in order to permanently wire the GM Ultium EV
Charging Station to the main incoming supply.
The hardwire installion of the GM Ultium EV Charging Station can be reversed and the NEMA 14-50 plug refitted.
NOTE: Components may have been removed for image clarity. NOTE: Components may have been removed for image clarity.

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BORDER TO BE PRINTED EXACTLY
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5. Loosen the nut for the cable gland → pull out the
cable.
6. Change position of the switch (the switch is high-
lighted in the image). A small screwdriver may be
required to assist.
NOTE: Components may have been removed for image clarity.
1. Remove the nut and pull out the cable gland. 2. Insert the blind plug included with the accessory
kit from the bottom into the opening for the cable
gland and secure it with the nut (from Step 1) and
tighten it to 131 ft/lbs(13 Nm).
3. Unscrew the blind plug provided in the heatsink. 4. Make sure a suitable 1” water tight conduit com-
pliant to type 4X and an adapter is used to fit the
1.3 in (33.7 mm) aperture shown → Push the new
(round) cable through the aperture.
NOTE: Components may have been removed for image clarity. NOTE: Components may have been removed for image clarity.
NOTE: Components may have been removed for image clarity.
Make sure the
adapter does not
protrude to the rear
of the unit so that
it will interfere with
wall mounting.

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7. Re-attach the front cover with its two screws and
tighten to 0.7 ft/lbs (1 Nm). The hardwire installa-
tion is now finished.
5. Install the cables from the direction shown in the
terminals and tighten the terminal screws to 2.5 ft/
lbs (3.5 Nm).
6. Re-attach the service lid with its two screws and
tighten the two screws to 0.7 ft/lbs (1 Nm).
NOTE: Components may have been removed for image clarity.
1 2 3
1 L1
2 L2
3 GROUND

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Title GM Ultium EV Charging Station
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4. INDICATOR OVERVIEW
ZONE 1
ZONE 2
ZONE 3
The EV Charge Station is equipped with an indicator panel
located on the from of the unit.
The indicator panel displays charge status and errors.
FUNCTION DESCRIPTION INDICATION ACTION
POWER Power is on ZONE 1: FADING
ZONE 2: FADING No action required, device is functional
CHARGING
Charge cable correctly
connected ZONE 2: SOLID LIGHT No action required, device is functional
Charging in progress ZONE 1: FLASHING
ZONE 2: SOLID LIGHT No action required, device is functional
Charging complete ZONE 1: SOLID LIGHT
ZONE 2: SOLID LIGHT
Vehicle fully charged → charge cable can be
removed and stored
For more information, refer to:
OPERATING INSTRUCTIONS → STEP 10
Charging paused ZONE 2: FLASHING
Charging manually paused via the
Manufacturer App → Refer to App for further
information or to resume charging
UPDATE Software update ALL ZONES: FLASHING
A software update is in progress. For more
information, refer to:
TROUBLESHOOTING → SOFTWARE
ERRORS
Hazardous error ZONE 3: SOLID LIGHT For more information, refer to:
TROUBLESHOOTING
Manual resettable error ZONE 3: FLASHING For more information, refer to:
TROUBLESHOOTING

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1. !CAUTION: Where possible to do so, switch off the supply power at the circuit breaker to the GM Ultium EV
Charging Station before connecting the NEMA 14-50 plug.
Connect the power cable to the outlet with the NEMA 14-50 plug → restore the power supply to the GM Ultium EV
Charging Station from the circuit breaker.
When the GM Ultium EV Charging Station is connected to the outlet, and powered on, ZONES 1 & 2 will fade in and
out.
2. Bluetooth® connection:
• Android – Go to “Settings” → “Connected Devices” → “Connection preferences” → “Bluetooth®” → “Activate”.
• iOS – Go to “Settings” → “Bluetooth®” → toggle to activate.
• Other operating systems – Refer to the smart mobile device manual to correctly establish the Bluetooth® connection.
3. Install the GM My Brand App:
• Android – On the smart mobile device go to “Play Store” → search for “My Brand” → “Install”.
• iOS – On the smart mobile device go to “App store” → search for “My Brand” → “Get” → “Install”.
• Other operating systems – Refer to the smart mobile device manual to correctly select the App store and install the
My Brand App.
4. Open the GM My Brand App and follow the instructions to register an account and configure settings.
5. To pair the smart mobile device, the GM Ultium EV Charging Station must not be connected to a vehicle.
The pairing mode is always active.
When paired, the smart mobile device can be connected to the GM Ultium EV Charging Station during any point of
use.
5. OPERATING INSTRUCTIONS

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7. To charge, refer to the vehicle owners manual to find the charging point location and how to correctly connect the
GM Ultium EV Charging Station to the vehicle.
Before connecting the GM Ultium EV Charging Station to the vehicle, make sure the electric power/voltage is
suitable, according to the vehicle owners manual.
6. When connecting a smart mobile device to the GM Ultium EV Charging Station, insert the Bluetooth® pairing code.
The last six numbers of the Bluetooth® pairing code are found on the heatsink for the GM Ultium EV Charging
Station.
After pairing, all features of GM My Brand App can be used.
GM_EV_XXXXXX
GM_EV_XXXXXX
For ease of access, write down
the code on the line below.

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10. When the vehicle is fully charged:
• Unlock the connector plug from the vehicle outlet as per the vehicle owners manual
• Loosely wrap the charging cable on the cable wall mount so that the cable doesn’t come into contact with the
floor
• Put the connector plug back into its holster
9. During charging:
• ZONE 1 → Flashing
• ZONE 2 → Constant light
When the charge is complete
• ZONE 1 → Constant light
• ZONE 2 → Constant light
8. FULLY UNCOIL THE CHARGING CABLE BEFORE CONNECTING.
When the connector is connected properly, it will be indicated on ZONE 2 by a constant light. Waiting for smart
mobile device and vehicle schedule to start.

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• ZONE 2 flashing indicates that the GM Ultium EV Charging Station has manually paused the charging session via
the GM My Brand App. Refer to the GM My Brand App for further information or to resume charging.
11. After disconnecting the GM Ultium EV Charging Station, lock the charging point according to the vehicle’s manual.

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6. MAINTENANCE AND STORAGE INSTRUCTIONS
• !WARNING: DO NOT open the GM Ultium EV Charging Station; contact a certified electrician.
• !WARNING: To reduce risk of ELECTRIC SHOCK, unplug GM Ultium EV Charging Station from AC outlet before
attempting cleaning where possible.
• !CAUTION: To clean the GM Ultium EV Charging Station including the heatsink, use a dry cloth where possible.
• !CAUTION: The GM Ultium EV Charging Station is not designed to be hardwired repeatedly and uninstalled,
doing so may cause damage to the unit.
• !CAUTION: The GM Ultium EV Charging Station is designed to be installed and remain hardwired/plugged in,
and not meant to be stored after each use.
• !CAUTION: To store or relocate a hardwired GM Ultium EV Charging Station; contact the manufacturer customer
service or a Certified Electrician.
6.1 DISPOSAL
• !CAUTION: DO NOT place the product in regular trash containers. Strictly follow the local regulations regarding
the disposal and recycling of product.

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7. TROUBLESHOOTING
7.1 SOFTWARE
• Before updating the GM Ultium EV Charging Station software, make sure there is a stable internet connection and
Wi-Fi signal
• More information regarding the latest software version can be found on the manufacturer website.
• IMPORTANT NOTE: If there is no stable internet connection and / or signal, the software update may take longer
than expected
• Software updates in progress can be viewed on the App and by the flashing indicators shown below
7.2 MOBILE APP
• If there is an power interruption or an error, the Mobile App will show that the GM Ultium EV Charging Station has
stopped due to an error
• If charging an EV with the GM Ultium EV Charging Station and there is a power failure, it will stop
When the power is restored, it will continue to charge
• Power failure will not affect the Mobile App Charging Schedule
• The App will display information related to errors, and suggested actions
• When using the Mobile App, make sure Bluetooth® is activated on the smart mobile device and that it is within
Bluetooth® range of the unit

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1. If ZONE 3 indicates a flashing light, as shown below, it means that a resettable error has occurred.
7.3 MANUAL RESETTABLE ERROR
2. • Remove the connector plug from the vehicle’s outlet
• Wait for the ZONE 3 light to stop flashing
• Reconnect the connector plug to the vehicle's outlet
3. If the error still appears after a maximum of 3 attempts → check the mobile app to indicate if the GM Ultium EV
Charging Station is overheating → allow to cool down.
If the error is still present, contact the manufacturer dealership or sales point (refer to SUPPORT section or further
information).
!CAUTION: DO NOT attempt to connect the GM Ultium EV Charging Station to the vehicle.

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1. If ZONE 3 indicates as shown below, it means that the unit needs service or to be replaced.
2. • !WARNING: Where safe and practical to do so; carefully switch the GM Ultium EV Charging Station circuit
breaker at the mains supply to the 'Off' position
• !WARNING: DO NOT attempt to connect the GM Ultium EV Charging Station to the vehicle
• !WARNING: If the GM Ultium EV Charging Station is connected to a vehicle, DO NOT attempt to disconnect
from the vehicle or touch any of the equipment or vehicle
• !WARNING: Contact the GM dealership or sales point (refer to SUPPORT section or further information).
• !WARNING: Notify the GM Ultium EV Charging Station owners and / or operators.
7.4 HAZARDOUS ERROR