Gogoro Smartscooter 1 User manual
Gogoro 1 Smartscooter®
Owner Manual
Copyright© 2019 Gogoro Taiwan Limited All rights reserved. Any portion of this user manual shall not be forwarded,
reproduced or copied in any form unless a prior written consent is received from Gogoro Taiwan Limited.
Manufacturer: Gogoro Taiwan Limited
Address: 33, Dinghu Rd., Guishan Dist., Taoyuan City, Taiwan 33378
Tel:03-273-0900
Service Centre: 0800-365-996
Version：OM0021902001_EN
Series (Model): Gogoro 1 and S1 model year 20
iQ Version： 5.0
Contents
1.Before You Hit the Road 3
Safety Notice 3
24-HOUR Roadside Assistance 4
Names and Functions of the Vehicle 4
2.Locking, Unlocking, Power On and Opening Trunk 12
Lock 13
Opening the Luggage Compartment 14
Hibernation Mode 15
3. Moving and Stopping 16
Startup and Takeoff 16
Regenerative Braking 18
Reversing 19
Motor Shutoff and Locking Scooter 19
Smart Mode 20
Super Boost Mode 20
Low Energy Mode 21
Overheat Protection 22
Fall Down Protection 23
4. Battery exchange 24
GoStation® 24
Replacing batteries 24
5. Smartphone Application and Personalisation 27
Downloading and Installing the Gogoro® App 27
Pairing Your Phone with Smartscooter® 27
Introduction to Gogoro® App 28
6. Maintenance 31
Check the Following Before Your Ride 31
Daily Cleaning and Maintenance 31
Regular Service and Maintenance 32
Maintenance schedule 32
1
2
1.Before You Hit the Road
Welcome to your new Gogoro! Let us walk you through the right steps to operate your
Smartscooter® safely and maximize your riding experience. Please read this guide carefully
before you hit the road and make sure you meet all the following requirements:
●You already have a valid Motorcycle license.
●You know how to safely and correctly ride a motorcycle of the class you are
licensed to, and you are mentally and physically in proper condition.
●You fully understand how to correctly operate a Smartscooter®.
●You fully understand all the operational instructions, special notes and warnings
described in this manual.
If you have any questions concerning the operation or maintenance of your Smartscooter®,
please consult the Gogoro Service Center at 0800-365-996.
Have a safe and fun riding experience with Gogoro!
Safety Notice
Make the most of the superior performance of the Smartscooter® by following appropriate
handling and riding procedures. To protect yourself and others on the roads, please follow
the instructions listed below:
●Abstain from riding if you are under the influence of drugs or alcohol, or if you are
not in a good physical or mental condition.
●Observe traffic rules and pay attention to road and traffic conditions to avoid
dangerous situations proactively.
●Always wear protective gear that meets the legal requirements, such as a helmet,
and other protective gear such as gloves and boots when necessary.
●Perform basic inspections before every ride. Check headlights, brakes, tire tread
and tire pressure, as well as other potentially loose parts. Return to the Gogoro
designated service center if maintenance or repairs are necessary.
3
This manual highlights important information with the following symbols:
Note: descriptions that need additional attention.
Warning: extra care must be taken to avoid personal or vehicle damage.
Gogoro Service Center features: items which can only be adjusted, activated or
deactivated by the Gogoro service staff.
24-HOUR Roadside Assistance
The Gogoro Service Center offers round-the-clock roadside assistance. In case your
Smartscooter® is out of order or involved in an accident, please call toll-free at
0800-365-996 and the Gogoro Service Center will dispatch assistance vehicles to help you;
service charges may occur according to your location and distance of transportation.
Names and Functions of the Vehicle
Figure 1-1: Left View
4
Figure 1-2: Top View
Figure 1-3: Front View
Figure 1-4: Motor Mount
5
Figure 1-5: Left Handle Switches
High/low beam switch:
●Press to switch the headlight from low beam to high beam.
●Long press for 0.5 seconds and release, the headlight will flash alternating between
the low and high beam for 3 cycles, to warn the oncoming vehicles and passengers.
Left/Right turn signal switch:
6
●Press once - the left turn signal blinks and plays an acoustic note. Press again to
turn off.
Hazard warning light switch:
●Press on the switch makes both turn signals blink and play an acoustic note.
Horn button:
●Hold the horn button to activate the sound, release to stop.
Reverse ring:
●Under motor standby mode, turn it forward and the scooter will reverse slowly with
flashing and audible warning signs.
7
Note: The auto-off feature built into the turn signal lights will be activated when
the handle is turned back past a certain threshold.
Figure 1-6: Right Handle Switches
Trip Toggle Button:
●Short presses cycle through different information on the odometer display; the
information includes total mileage (ODO), single trip mileage (TRIP) and estimated
remaining mileage for the current charge (RANGE).
●With TRIP information on display, press the button for 3 seconds to reset.
●When TPMS is installed and Smartscooter® remains stationary, by short pressing
Trip Toggle Button 4 times in a row, the odometer will display F --,r --. By short
pressing Trip Toggle Button 4 times in a row when commencing riding
Smartscooter®, the actual tire pressure will be shown on the odometer, for example
: F 36, r 40.
Seat open:
●If the Smartscooter® is already unlocked, and motor is still off, press this button to
open the seat for accessing the storage compartment below. (Models with iQ
System® Smart Key)
S Button:
●Press the S Button to enter Super Boost Mode, another press switches back to
Normal Mode.
Regen button:
8
Note:
●The display returns to RANGE mode after being idle for 10 seconds if the
remaining battery power is under one bar.
●If the battery power is drained, the display stops at the RANGE mode and
the mileage is shown as “-----” without any number, and the button won’t
respond.
●If the motor is standing by, press this button will turn on/off regenerative braking
function. When regenerative braking is on, icon on the dashboard will be
on.
Smart Button:
●Press the button to activate the Smart Mode, another press deactivates the mode.
(Please refer to 3. Moving and Stopping)
Figure 1-7: Dashboard Information
9
Note: The system sets the intensity of regenerative braking based on the setting
in the Gogoro® App, but also takes the current speed and remaining battery level
into consideration, and makes minor adjustments accordingly.
Figure 1-8: Dashboard Icon Name
Table 1-1: Information about dashboard icon
10
圖示
按鍵名稱
功能說明
Start button
Sets the Smartscooter® to motor standby mode or shuts
down the motor. (Please refer to “Moving and Stopping”)
Remaining
battery power
display
Indicates the current battery level.
Speed display
Indicates the current moving speed.
No figure is shown with motor off, and “0” is displayed if the
Smartscooter® is in motor standby mode and remains in
full stop.
Super Boost
Mode
If the Smartscooter® is in Super Boost Mode, the icon
lights up.
Clock
Displays the current time; the time is automatically
calibrated when the owner exchanges batteries at a
GoStation®.
Odometer
display
Displays total mileage (ODO), single trip mileage (TRIP) and
estimated remaining mileage for the current charge
(REMAINING).
Turn signal
Blinks in sync with the turn signal.
11
Error warning
Turns on during operating errors or temporary system
abnormalities.
Low beam
Lights up along with the low beam.
High beam
Lights up along with the high beam.
Maintenance
reminder
Informs the owner of any system abnormalities. The owner
should visit a Gogoro service center.
System
temperature
warning
In case the temperature of motor or battery is abnormal, the
sign lights up to remind the owner that the system will
reduce its power output.
iQ System®
Quick Link
The sign fully lights up when the Smartscooter® connects
to owner’s smartphone, and dims when no connection is
established.
(Please refer 5. Smartphone App and Personalization)
Sport Activation
Tariff Plan
Mode
The sign lights up when the Smartscooter® is set to Sport
Activation Tariff Plan (premium upgrade).
Smart Mode
The sign lights up when Smart Mode activated, blinks when
Smart Climbing Mode activated. (Please refer to 3. Moving
and Stopping)
Regenerative
braking
Lights up when regenerative function is activated.
Light system
failure warning
If any illumination light is out of order or experiencing
abnormalities, the sign reminds the owner to visit a Gogoro
service center for repairs.
Please consult the service center or sales
staff.
2.Locking, Unlocking, Power On and Opening Trunk
Figure 2-1: iQ System® Smart Keycard
Swipe iQ System® Smart Keycard (featuring contactless communication ability) near iQ
System® sensor to easily lock or unlock your Smartscooter®.
Unlock
Figure 2-2: Unlock and lock
12
You can use Gogoro® App and smartphone to unlock and lock the
Smartscooter®. (Please refer to 5. Smartphone Application and Personalisation)
1. Please preserve the iQ System® Smart Keycard carefully, do not bend, cut,
or expose it under direct sunlight.
2. Do not use more than one iQ System® Smart Keycard at the same time to
prevent sensor error.
3. Do not place the iQ System® Smart Keycard with a metal item when using.
4. iQ System® on Smartscooter® might not respond to your iQ System®
Smart Keycard if you swipe it too fast or place it not close enough to the
sensor, simply wait a moment and swipe it again.
5. iQ System® Smart Keycard works best within 4 cm, place iQ System®
Smart Keycard on the sensor to have better sensitivity.
●If your Smartscooter® is locked, turn the handlebar all the way to the left, then
swipe the iQ System® Smart Keycard near iQ System® sensor to unlock your
Smartscooter®.
●The headlight and tail light will flash, an audible tone will sound, the handlebar will
be unlocked and the dashboard will light up to confirm the unlocking command.
Lock
●If the Smartscooter® is unlocked, turn the handlebar all the way to the left, then
swipe the iQ System® Smart Keycard near iQ System® sensor to unlock your
Smartscooter®.press the button on the iQ System® Smart Keycard to lock it.
●The headlight and tail light will flash, an audible tone will sound, the handlebar will
be locked and the dashboard will dim to confirm the locking command.
13
If no further action is taken after unlocking for a period of 3 minutes, the
Smartscooter® will lock itself automatically.
Turn the handlebar all the way to the left end, before you unlock the
Smartscooter®, or the handlebar lock may not successfully be released.
Every time when you unlock the Smartscooter®, before you ride, turn the
handlebar all the way to the left end and make sure the handle bar lock is
successfully unlocked.
Turn the handlebar all the way to the left end and make sure the handle bar lock
is successfully locked when locking the Smartscooter®.
Opening the Luggage Compartment
●To open the luggage compartment when the Smartscooter® is locked, long press
the “seat opening” and swipe the iQ System® Smart Keycard at the same
time.
●To open the luggage compartment when the Smartscooter® is unlocked and motor
is off, press the “seat opening” button.
●If you open and close the seat within 180 seconds, the Smartscooter® will return to
the unlocked state to prevent you from locking the iQ System® Smart Keycard in
the luggage compartment. If the seat remains open for over 180 seconds, the
Smartscooter® will lock automatically. You can use Gogoro® APP to activate or
deactivate this feature.
●To prevent accidentally lock the iQ System® Smart Keycard in the luggage
compartment while swapping battery, if you accidentally close the seat when
Gogoro Network™ Smart Battery is not in the compartment, icon on the
dashboard will flash and able to use “seat opening” for 30 seconds.
14
The headlight will turn off after 10 seconds of motor off.
Please do not leave your valuables unattended in the luggage compartment.
To close the luggage compartment, attach the seat smoothly to close position
and press the tail of the seat to secure it in position.
The seat might be unable to detach smoothly in some cases, e.g. when the
luggage compartment is full and the seat is pushed upwards by the objects in it.
In such situations, please push down the tail of the seat, and press the
“seat opening” button, release or lift the seat when you hear the “Click” sound.
The luggage compartment can’t be opened while on the move or the motor is
standing by.
The Smartscooter® will be locked once the luggage compartment is opened, the
error warning lights up for 10 seconds. The Smartscooter® cannot be
unlocked with the luggage compartment open. Please make sure it’s securely
closed before unlocking again.
Hibernation Mode
●The Smartscooter® enters hibernation mode under the following circumstances:
○When the battery level is too low (the last bar on battery display disappears),
and the Smartscooter® is locked over 3 minutes.
○When Smartscooter® idles for too long time (Depends on current battery
level).
○When Gogoro® battery is away from vehicle for longer than 48 hours.
● You can release the Smartscooter™ from hibernation mode with a 3 second long
press on the “Start” button.
● The lights on the handlebar switches will flash for several seconds to confirm release
from hibernation mode.
●With hibernation mode deactivated, you can use the iQ System® Smart Key to
unlock the Smartscooter®.
15
3. Moving and Stopping
Startup and Takeoff
After your scooter is unlocked, an additional startup sequence is needed to enter the Motor
Standby Mode and be ready for takeoff.
1. Please make sure the scooter is unlocked (but not yet in Motor Standby Mode).
2. Retract the main stand and side stand, and confirm the electronic throttle or reverse
throttle has not been activated; close the seat firmly and keep the scooter in
complete standstill.
3. Hold down the brake lever and lightly press the “GO” button; you’ll see the
speedometer on the dashboard start counting down. The scooter enters motor
standby mode as “0” appears on the speedometer.
4. Release the brake lever and twist the Saferide™ Electronic Throttle to start riding.
Figure 3-1: Unlocked, motor off
16
Figure 3-2: Motor on
17
Note: You must not activate the throttle or reverse button when starting the
scooter, and please keep the stands retracted, seat closed firmly and the scooter
in complete. Standstill, or the scooter will display a warning symbol and
will not start.
Note: The throttle will not respond while the Smartscooter® is moving backwards
(gliding or being pushed), and the torque will be inactive until the Smartscooter®
is fully stopped to 0 km/h.
Warning: Lowering the side stand when the Smartscooter® is moving at low
speed (< 5km/h) will turn the motor off. Please do not extend it while in motion to
avoid the risk of sudden power loss or unexpected danger.
Warning: In emergencies, holding the brake lever plus a long press on the
“GO” button will cut the power and motor off. Please avoid such
operation during normal riding conditions to prevent the risk of sudden power
loss.
Warning: The scooter can only be started in complete standstill conditions. In
case the motor shuts off accidentally, please guide or push it to the roadside
Regenerative Braking
When you release throttle and let the Smartscooter® glide during riding, the regenerative
braking function might be activated. It converts dynamic energy to electric energy, and puts
the energy back into the Gogoro® battery.
●When regenerative braking is activated, the remaining battery power display
on the dashboard will show an animation to inform you that the battery is charging.
●The power recovery rate can be adjusted or turned off through the Gogoro® App.
When regenerative braking is activated, you will feel a braking force on the rear
wheel. The higher the power recovery rate you set, the stronger the braking force.
●The brake light turns on when regenerative braking is activated.
●The system sets the intensity of regenerative braking based on the setting in the
Gogoro® App, but also takes the current speed and remaining battery level into
consideration, and makes minor adjustments accordingly.
●In some instances, e.g. the Gogoro® battery is nearly fully charged, regenerative
braking will not be activated.
18
slowly and carefully. Do not attempt to restart it while in motion or in the middle
of the road to avoid any risk.
Note: You can turn on or turn off regenerative braking function by pressing the
“Regen” button on the right hand side. (Please refer to “Before you hit the road”)
Reversing
Figure 3-3: Reverse ring
Please follow the instructions below to reverse:
1. Make sure the scooter is started and is in motor standby mode.
2. Make sure the scooter is in complete standstill and its electronic throttle is not
activated.
3. Turn the reverse button forward, the Smartscooter® will reverse slowly with flashing
and audible warning sign.
Motor Shutoff and Locking Scooter
●Slow the scooter to a complete standstill via the brake.
●Hold the brake lever and press the “GO” button or extend the side stand to
shut the motor off; the speedometer display turns off and the electronic throttle
stops to respond.
●Lower the side stand or main stand to park the scooter.
19
Note: The electronic throttle will not respond while the reversing function is
activated.
Note: The reverse throttle will not respond while the Smartscooter® is moving
forwards (gliding or being pushed), and the reverse power will be inactive until
the Smartscooter® is fully stopped to 0 km/h.
If no further operation is performed within three minutes after motor shut off, the
Smartscooter® locks itself automatically.
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