Gogoro Smartscooter 3 User manual
Gogoro 3 Smartscooter®
Owner Manual
Copyright© 2019 Gogoro Taiwan Limited All rights reserved. Any portion of this user manual shall not be forwarded,
reproduced or copied in any form unless a prior written consent is received from Gogoro Taiwan Limited.
Manufacturer: Gogoro Taiwan Limited
Address: 33, Dinghu Rd., Guishan Dist., Taoyuan City, Taiwan 33378
Tel:03-273-0900
Service Centre: 0800-365-996
Version：OM0021903001_EN
Series (Model): Gogoro 3 (Apply to Gogoro 3, Gogoro 3 Plus)
iQ Version： 5.1
Contents
1.Before You Hit the Road 4
Safety Notice 4
24-HOUR Roadside Assistance 5
Names and Functions of the Vehicle 5
2.Locking, Unlocking, Power On and Opening Trunk 13
Models with iQ System® Smart Keycard 13
Unlocking and Turning On System Power 13
Locking 14
Opening the Luggage Compartment 14
Hibernation Mode 15
Models with mechanical key 16
Unlocking and Turning On System Power 16
Turning Off System Power 16
Locking 16
Opening the Luggage Compartment 16
3. Moving and Stopping 17
Startup and Takeoff 17
Regenerative Braking 18
Motor Shutoff and Locking Scooter 18
Smart Mode 19
Low Energy Mode 19
Overheat/Low Temperature Protection 20
Fall Down Protection 21
4. Battery exchange 22
GoStation® 22
Replacing batteries 22
5. Smartphone Application and Personalisation 25
Downloading and Installing the Gogoro® App 25
Pairing Your Phone with Smartscooter® 25
Introduction to Gogoro® App 26
6. Maintenance 28
Check the Following Before Your Ride 28
Daily Cleaning and Maintenance 28
Regular Service and Maintenance 29
定期保養週期表 30
8. Product Specification Sheet 31
Model：Gogoro 3, Gogoro 3 Plus 31
1
List of figures & tables
Figure 1-1: Left View 4
Figure 1-2: Top View 4
Figure 1-3: Left Handle Switches 5
Figure 1-4: Right Handle Switches 6
Figure 1-5: Dashboard Information 8
Figure 1-6: Dashboard Icon Name 9
Table 1-1: Information about dashboard icon 10
Figure 2-1: iQ System® Smart Keycard 12
Figure 2-2: Unlock and lock 13
Figure 2-3: Mechanical Key - Main Switch 15
Figure 3-1: Regenerative braking button 17
Figure 3-2: Dashboard display in Low Energy Mode 18
Figure 4-1: Exterior of GoStation® 21
Figure 4-2: GoStation® safety area 22
Figure 5-1: The Gogoro® App interface 25
2
1.Before You Hit the Road
Welcome to your new Gogoro! Let us walk you through the right steps to operate your
Smartscooter® safely and maximize your riding experience. Please read this guide carefully
before you hit the road and make sure you meet all the following requirements:
●You already have a valid Motorcycle license.
●You know how to safely and correctly ride a motorcycle of the class you are
licensed to, and you are mentally and physically in proper condition.
●You fully understand how to correctly operate a Smartscooter®.
●You fully understand all the operational instructions, special notes and warnings
described in this manual.
If you have any questions concerning the operation or maintenance of your Smartscooter®,
please consult the Gogoro Service Center at 0800-365-996.
Have a safe and fun riding experience with Gogoro!
Safety Notice
Make the most of the superior performance of the Smartscooter® by following appropriate
handling and riding procedures. To protect yourself and others on the roads, please follow
the instructions listed below:
●Abstain from riding if you are under the influence of drugs or alcohol, or if you are
not in a good physical or mental condition.
●Observe traffic rules and pay attention to road and traffic conditions to avoid
dangerous situations proactively.
●Always wear protective gear that meets the legal requirements, such as a helmet,
and other protective gear such as gloves and boots when necessary.
●Perform basic inspections before every ride. Check headlights, brakes, tire tread
and tire pressure, as well as other potentially loose parts. Return to the Gogoro
designated service center if maintenance or repairs are necessary.
●
3
This manual highlights important information with the following symbols:
Note: descriptions that need additional attention.
Warning: extra care must be taken to avoid personal or vehicle damage.
Gogoro Service Center features: items which can only be adjusted, activated or
deactivated by the Gogoro service staff.
24-HOUR Roadside Assistance
The Gogoro Service Center offers round-the-clock roadside assistance. In case your
Smartscooter® is out of order or involved in an accident, please call toll-free at
0800-365-996 and the Gogoro Service Center will dispatch assistance vehicles to help you;
service charges may occur according to your location and distance of transportation.
Names and Functions of the Vehicle
Figure 1-1: Left View
Figure 1-2: Top View
4
Figure 1-3: Left Handle Switches
High/low beam switch:
●Press to switch the headlight from low beam to high beam.
● Long press and hold, the high beam and low beam will continue to flash.
Left/Right turn signal switch:
●Press once - the left turn signal blinks and plays an acoustic note. Press again to
turn off.
Horn button:
●Hold the horn button to activate the sound, release to stop.
5
Figure 1-4: Right Handle Switches
For models with iQ System® Smart Keycard
(*1 when motor is off; *2 when motor is on)
For model with mechanical key
Seat open / Regen button:
●If the Smartscooter® is already unlocked, and motor is still off, press this button to
open the seat for accessing the storage compartment below. (Models with iQ
System® Smart Keycard)
●If the Smartscooter® is locked, long press this button and put the card on the
reader to open the seat for accessing the storage compartment below. (Models with
iQ System® Smart Keycard)
●If the motor is standing by, press this button will turn on/off regenerative braking
function. When regenerative braking is on, icon on dashboard will be on.
6
Note: The system sets the intensity of regenerative braking based on the setting
in the Gogoro® App, but also takes the current speed and remaining battery level
into consideration, and makes minor adjustments accordingly.
Trip Toggle Button:
●Short presses cycle through different information on the odometer display; the
information includes total mileage (ODO), single trip mileage (TRIP) and estimated
remaining mileage for the current charge (RANGE).
●With TRIP information on display, press the button for 3 seconds to reset.
●When TPMS is installed and Smartscooter® remains stationary, by short pressing
Trip Toggle Button 4 times in a row, the odometer will display F --,r --. By short
pressing Trip Toggle Button 4 times in a row when commencing riding
Smartscooter®, the actual tire pressure will be shown on odometer, for example : F
36,r 40.
Smart Button:
●Press the button to activate the Smart Mode, another press deactivates the mode.
(Please refer to 3. Moving and Stopping)
7
Note:
●The display returns to RANGE mode after being idle for 10 seconds if the
remaining battery power is under one bar.
●If the battery power is drained, the display stops at the RANGE mode and
the mileage is shown as “-----” without any number, and the button won’t
respond.
Figure 1-5: Dashboard Information
For models with iQ System® Smart Keycard
8
For models with mechanical key
Figure 1-6: Dashboard Icon Name
9
Table 1-1: Information about dashboard icon
10
圖示
按鍵名稱
功能說明
Start button
Sets the Smartscooter® to motor standby mode or shuts
down the motor. (Please refer to 3. Moving and Stopping)
Remaining
battery power
display
Indicates the current battery level.
Speed display
Indicates the current moving speed.
No figure is shown with motor off, and “0” is displayed if the
Smartscooter® is in motor standby mode and remains in
full stop.
Clock
Displays the current time; the time is automatically
calibrated when the owner exchanges batteries at a
GoStation®.
Odometer
display
Displays total mileage (ODO), single trip mileage (TRIP) and
estimated remaining mileage for the current charge
(REMAINING).
Left turn signal
Blinks in sync with the left turn signal.
Right turn
signal
Blinks in sync with the right turn signal.
Error warning
Turns on during operating errors or temporary system
abnormalities.
High beam
Lights up along with the high beam.
Maintenance
reminder
Informs the owner of any system abnormalities. The owner
should visit a Gogoro service center.
System
overheat
Warning
In case of motor or battery overheating or within low
temperature, the sign lights up to remind the owner that the
system will reduce its power output.
iQ System®
Quick Link
The sign fully lights up when the Smartscooter® connects
to owner’s smartphone, and dims when no connection is
established.
(Please refer 5. Smartphone App and Personalization)
Sport Activation
Tariff Plan
Mode
The sign lights up when the Smartscooter® is set to Sport
Activation Tariff Plan (premium upgrade).
Please consult the service center or sales
staff.
11
Smart Mode
The sign lights up when Smart Mode activated, blinks when
Smart Climbing Mode activated. (Please refer to 3. Moving
and Stopping)
Tire-pressure
monitoring
indication
Lights up if TPMS is installed and tire pressure is abnormal.
Regenerative
braking
Lights up when regenerative function is activated.
Charging
Light up while charging.
Directional ring
Displays several riding info. (Please refer 5. Smartphone
App and Personalization)
Note:
Smartscooter® is equipped with Bluetooth and NFC; iQ System® Smart Keycard is equipped with NFC; Gogoro Battery is
equipped with NFC; GoStation® equipped with NFC.
According to Taiwan's "Management Measures for Low-Power Radio Wave Radiated Motors", the warnings as follows:
For low-power RF motors with qualified certification, company, trade name and user in general cannot modify the frequency,
increase the power or change functions of the original design.
The use of low-power RF motors shall not affect the flight safety and legal communication. When the interference is found, it
should be stopped immediately and improved until there is no interference. “Legal communication” in the preceding
paragraph refers to the operation of the telecommunication regulation that the low-power RF motors must withstand the
interference from legitimate communications and radio-propagating electrical equipment used in industry, science, and
medical.
Note:
The Gogoro Smartscooter® meets the requirement of reduction, reuse, recycle ability, low pollution, energy saving, resource
conservation and environmental friendliness in the process of raw material acquisition, production, sell, use and disuse. The
product is environmental friendly and regulated by Taiwan Executive Yuan "Terms for promoting the green consumption and
environmental protection”
Manufacturer: Gogoro Taiwan Limited.
Address: No. 33, Dinghu Road, Guishan District, Taoyuan City, 333
Phone: 03-2730900
2.Locking, Unlocking, Power On and Opening Trunk
Models with iQ System® Smart Keycard
Figure 2-1: iQ System® Smart Keycard
Simply press the button on the wireless iQ System® Smart Keycard (featuring passive
NFC). The vehicle can be simply locked or unlocked by putting the card on iQ System®
Smart Keycard Reader.
Unlocking and Turning On System Power
1. If your Smartscooter® is locked, turn the handlebar all the way to the left, then press
the button on the iQ System® Smart Keycard to unlock it.
2. The headlight and tail light will flash, an audible tone will sound, the handlebar will
be unlocked and the dashboard will light up to confirm the unlocking command.
12
Note: You can use Gogoro® App and smartphone to unlock and lock the
Smartscooter®. (Please refer to 5. Smartphone Application and Personalisation)
Note: If no further action is taken after unlocking for a period of 3 minutes, the
Smartscooter® will lock itself automatically.
Note: Turn the handlebar all the way to the left end, before you unlock the
Smartscooter®, or the handlebar lock may not successfully be released.
Note: Every time when you unlock the Smartscooter®, before you ride, turn the
handlebar all the way to the left end and make sure the handle bar lock is
successfully unlocked.
Figure 2-2: Unlock and lock.
Locking
1. If the Smartscooter® is unlocked, turn the handlebar all the way to the left, then
press the button on the iQ System® Smart Keycard to lock it.
2. The headlight and tail light will flash, an audible tone will sound, the handlebar will
be locked and the dashboard will dim to confirm the locking command.
Opening the Luggage Compartment
1. If the Smartscooter® is locked, long press the ”Seat Open” button on the right
handle, at the same time, put the iQ System® Smart Keycard on the iQ System®
Smart Keycard Reader to unlock the seat for accessing the storage compartment
below.
2. If you open the seat under unlocked state and close the seat within 180 seconds, the
Smartscooter® will return to unlocked state. In this way, you can avoid the chance to
accidentally locking your iQ System® Smart Keycard.
13
Note: Every time when you lock the Smartscooter®, turn the handlebar all the
way to the left end and make sure the handle bar lock is successfully locked.
Note: Please don’t leave your valuables unattended in the luggage compartment.
Note: Sometimes the seat doesn't open automatically, e.g. when the luggage
compartment is too full and the seat is pushed upwards by the contents. In such
situations, please put the iQ System® Smart Keycard on the iQ System® Smart
Keycard Reader to unlock the Smartscooter® first, then use your hand to push
down firmly on the tail of the seat, and press the ”Seat open” button on
Hibernation Mode
1. The Smartscooter® enters hibernation mode under the following circumstances:
a. When the battery level is too low (the last bar on battery display disappears),
and the Smartscooter® is locked over 3 minutes.
b. When Smartscooter® idles for too long time (Depends on current battery
level).
c. When Gogoro® battery is away from vehicle for longer than 48 hours.
2. You can release the Smartscooter® from hibernation mode with a 3 seconds long
press on the “GO” button, the icon on the dashboard will flash for
several seconds to confirm release from hibernation mode.
3. With hibernation mode deactivated, you can use the iQ System® Smart Keycard to
unlock the Smartscooter®.
14
the right handle, release or lift the seat when you hear the “Click” sound, and the
seat will open.
Note: The luggage compartment can’t be opened while on the move or the motor
is standing by. When the motor is on, press ”Seat open” button can be
used as the switch for “Regen” function.
Note: The Smartscooter® will be locked once the luggage compartment is
opened, the error warning lights up for 10 seconds, and the
Smartscooter® cannot be started with the luggage compartment open. Please
make sure it’s securely closed before unlocking again.
Models with mechanical key
Figure 2-3: Mechanical Key - Main Switch
Unlocking and Turning On System Power
●Insert the mechanical key into the keyhole, press it and turn clockwise from “LOCK”
to “OFF” position to open the handle bar lock.
●Turn the key clockwise once again to “ON” position to turn on system power. The
key cannot be pulled out now.
Turning Off System Power
●Turn the key counterclockwise from “ON” to “OFF” to turn off system power.
Locking
●Turn the handle bar to the left end.
●Press and turn the key counterclockwise from “OFF” to “LOCK”, and the handle bar
is locked now.
Opening the Luggage Compartment
● Turn the key counterclockwise all the way to the end to open the seat.
15
Note: Do not turn the key to “OFF” or “LOCK” position, or the power will be shut
down and might cause danger.
3. Moving and Stopping
Startup and Takeoff
After your scooter is unlocked, an additional startup sequence is needed to enter the Motor
Standby Mode and be ready for takeoff.
1. Please make sure the scooter is unlocked (but not yet in Motor Standby Mode).
2. Retract the main stand and side stand, and confirm the electronic throttle or reverse
throttle has not been activated; close the seat firmly and keep the scooter in
complete standstill.
3. Hold down the brake lever and lightly press the “GO” button; you’ll see the
speedometer on the dashboard start counting down. The scooter enters motor
standby mode as “0” appears on the speedometer.
4. Release the brake lever and twist the electronic Throttle to start riding.
16
Note: The throttle will not respond while the Smartscooter® is moving backwards
(gliding or being pushed), and the torque will be inactive until the Smartscooter®
is fully stopped to 0 km/h.
Warning: Lowering the side stand when the Smartscooter® is moving at low
speed (< 5km/h) will turn the motor off. Please do not extend it while in motion to
avoid the risk of sudden power loss or unexpected danger.
Warning: In emergencies, holding the brake lever plus a long press on the
“GO” button will cut the power and motor off. Please avoid such
operation during normal riding conditions to prevent the risk of sudden power
loss.
Warning: The scooter can only be started in complete standstill conditions. In
case the motor shuts off accidentally, please guide or push it to the roadside
slowly and carefully. Do not attempt to restart it while in motion or in the middle
of the road to avoid any risk.
Regenerative Braking
Figure 3-1: Regenerative braking button
Model with iQ System® Smart Keycard Model with mechanical key
(*1 when motor is off; *2 when motor is on)
When you release throttle and let the Smartscooter® glide during riding, the regenerative
braking function might be activated. It converts dynamic energy to electric energy, and puts
the energy back into the Gogoro® battery.
●When regenerative braking is activated, the remaining battery power display
on the dashboard will show an animation to inform you that the battery is charging.
●The power recovery rate can be adjusted or turned off through the Gogoro® App.
When regenerative braking is activated, you will feel a braking force on the rear
wheel. The higher the power recovery rate you set, the stronger the braking force.
●The brake light turns on when regenerative braking is activated.
●The system sets the intensity of regenerative braking based on the setting in the
Gogoro® App, but also takes the current speed and remaining battery level into
consideration, and makes minor adjustments accordingly.
●In some instances, e.g. the Gogoro® battery is nearly fully charged, regenerative
braking will not be activated.
Motor Shutoff and Locking Scooter
●Slow the scooter to a complete standstill via the brake.
●Hold the brake lever and press the “GO” button or extend the side stand to
shut the motor off; the speedometer display turns off and the electronic throttle
stops to respond.
●Lower the side stand or main stand to park the scooter.
●Models with iQ System® Smart Keycard:
○ Turn the handlebar all the way to the left then put the iQ System® Smart
Keycard on the reader. The headlight and tail light will flash with an audible
tone, the handlebar locks and dashboard dims to confirm the locking
command.
17
Note: You can turn on or turn off regenerative braking function by pressing the
“Regen” button on the right hand side. (Please refer to 1. Before you hit the road)
●Models with mechanical key:
○Turn the key to “OFF” position to cut system power.
○ Turn the handlebar all the way to the left, then press and turn the key
counterclockwise to “LOCK” position, and the handle bar is locked now.
Smart Mode
●The Smart Mode dynamically tunes the scooter settings according to road
conditions and rider preference for optimized safety and power efficiency.
●Pressing the Smart Mode button activates or deactivates the function.
Low Energy Mode
Figure 3-2: Dashboard display in Low Energy Mode
18
Note: (Models with iQ System® Smart Keycard) If no further operation is
performed within three minutes after motor shut off, the Smartscooter® locks
itself automatically.
Note: (Models with mechanical key) If the battery level is very low, and no further
operation is performed within three minutes after motor shut off, the
Smartscooter® locks itself automatically. Please turn the key to “OFF” then turn
it back to “ON” again to resume system power.
●If you find there’s only one bar flashing slowly, the battery level is low; it’s
advised to replace the batteries soon.
●If the last bar flashes quickly, the battery level is pretty low. The
Smartscooter® will enter “Pre-crawl home mode”, the speed of the scooter will be
limited to save electricity, and a sound alert will beep every 20 seconds. It’s advised
to replace the batteries as soon as possible. If the Smartscooter®is under motor
shutdown mode, it’s advised to replace batteries within 24 hours or the next time
the motor is turned on into standby mode (the earlier one).
●When the last bar disappears, the batteries have very few power remaining
and the scooters enters “Crawl home mode” with the top speed limited to approx.
25 km/h, and a sound alert will beep every 20 seconds. The “RANGE” display on the
dashboard appears as “------” without the mileage figure. At this point, the batteries
can run out any time. Please replace the batteries immediately. If the
Smartscooter®is under motor shutdown mode, please replace batteries within 24
hours or the next time the motor is turned on into standby mode (the earlier one).
●The scooter will regain its normal performance once the batteries are replaced.
Overheat/Low Temperature Protection
●Under extreme circumstances, such as riding at high speed for a long time, or
climbing up hills continuously, there is a possibility that the temperature of the
batteries will rise. When the batteries are overheated, in order to protect the battery
function and lifespan, the Overheat Protection will be activated, and the orange
System Overheat Warning symbol on the dashboard will light up. During
Overheat Protection Mode, the system reduces power output automatically.
●Therefore, when the System Overheat Warning symbol turns on, please
exchange your batteries at a nearby GoStation® immediately. The system will revert
to normal status and you can continue riding.
● The performance of the batteries is affected by the temperature, hence when the
weather is cold, Low Temperature Protection might be activated, the blue
“Low temperature” icon lights up, and you might feel the power of Smartscooter®
drops.
● Keep riding and wait for the temperature of the batteries rises, or exchange your
batteries at a nearby GoStation®.
19
Note: (Models with iQ System® Smart Keycard) When the last bar disappears
and the Low Energy Mode is activated, the Smartscooter® enters hibernation
mode once it is locked over 3 minutes and cannot be unlocked with the iQ
System® Smart Keycard. You need to long press the ”GO” button to
deactivate the hibernation mode. (Please refer to 2. Locking, Unlocking, Power On
and Opening Trunk - Hibernation mode)
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