Gogoro S2 User manual

Gogoro S2 / 2 Series Smartscooter
®
User Manual
Release Date: 2021.10.21
Applicable Models:
Gogoro 2
Gogoro 2 Plus
Gogoro 2 Deluxe
Gogoro 2 Delight
Gogoro 2 Rumbler
Gogoro 2 GT
Gogoro 2 Premium
S2
S2 Café Racer
S2 Adventure
iQ System® Version: 6.5
Gogoro® App Version: 2.19 or later
Manufacturer: Gogoro Taiwan Limited Address: 33, Dinghu Rd., Guishan Dist., Taoyuan City, Taiwan 33378
Tel: [phone] Customer Service: 0800-365-996
Copyright© 2021 Gogoro Taiwan Limited. All rights reserved. Any portion of this user manual shall not be forwarded,
reproduced or copied in any form unless a prior written consent is received from Gogoro Taiwan Limited.

Contents
1. Before You Hit the Road 5
1.1 How to Read the Footnotes 5
1.2 Safety Notice 5
1.2.1 Check the Following Before Every Ride 6
1.3 Introduction of Gogoro Smartscooter® 8
1.3.1 The Basic Operation Flow of Smartscooter® 8
1.3.2 Keys of Smartscooter® 9
1.3.2.1 Mechanical Key 10
1.3.2.2 iQ System® Smart Key 11
1.3.2.3 iQ System® Smart Keycard 12
1.3.2.4 Gogoro Smart Coin 14
1.3.2.5 Smartphone as Key 15
1.4 Introduction to Gogoro Network® Battery 17
1.5 Introduction to GoStation® 19
1.6 Introduction to Gogoro® App 20
1.7 Introduction to iQ System® 21
2. Get to Know Your Smartscooter® 22
2.1 Gogoro S2 / 2 Series Overview 23
2.2 Left Handle 25
2.3 Right Handle 26
2.4 Dashboard 28
3. Getting Ready to Go 31
3.1 Mechanical Key Model 31
3.1.1 Turn On the System Power and Unlock the Handle 31
3.1.2 Turn Off the System Power and Lock the Handle 31
3.1.3 Security Boost (Password lock) 32
3.1.4 Open the Under Seat Compartment 33
3.1.5 Hibernation 34
3.2 Keyless Model 35
3.2.1 iQ System® Smart Key 36
3.2.1.1 Turn On the System Power and Unlock the Handle 36
3.2.1.2 Turn Off the System Power and Lock the Handle 36
3.2.1.3 Open the Under Seat Compartment 36
3.2.2 iQ System® Smart Keycard 37
3.2.2.1 Location of iQ System® Smart Keycard sensor 38
3.2.2.2 Turn On the System Power and Unlock the Handle 39
3.2.2.3 Turn Off the System Power and Lock the Handle 39
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3.2.2.3 Open the Under Seat Compartment 39
1.3.2.4 Gogoro Smart Coin 39
3.2.3 Smartphone as Remote Control 40
3.2.3.1 Turn On the System Power and Unlock the Handle 40
3.2.3.2 Turn Off the System Power and Lock the Handle 40
3.2.3.3 Security Boost (Password lock) 40
3.2.3.4 Open the Under Seat Compartment 41
3.2.4 Smartphone as Proximity Key (Smart Keyless) 42
3.2.4.1 Turn On the System Power and Unlock the Handle 42
3.2.4.2 Turn Off the System Power 42
3.2.5 Auto Lock Countdown 43
3.2.6 Fast Lock-up Shortcut 43
3.2.7 Hibernation 44
4. On the Road 45
4.1 Remaining Mileage of Current Battery Level 45
4.2 Using the Stands 46
4.3 Turn On / Off the Motor 47
4.3.1 Turn On the Motor 47
4.3.2 Security Boost (Password lock) 48
4.3.3 Turn Off the Motor 49
4.3.4 Tip Over Protection 50
4.4 Forward and Backward 51
4.4.1 Electronic Throttle 51
4.4.2 Electronic Reversing Throttle 51
4.4.3 Turn Signal Auto-off 52
4.5 Slowing Down and Stopping 53
4.5.1 SBS 53
4.5.2 ABS Anti-lock Braking System 53
4.5.3 ESS 54
4.5.4 Regenerative Braking 54
4.6 Power Modes 55
4.6.1 Super Boost Mode 55
4.6.2 Smart Mode 55
4.6.3 Low Battery Modes 56
4.6.4 Overheat / Low Temperature Protection 57
4.6.5 Motor stall protection 58
4.7 Advanced Functions 59
4.7.1 AVAS 59
4.7.2 Safety Notifications 59
4.7.3 Sport Activation 60
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4.7.4 Lap Stopwatch Mode 61
5. Replenish Electricity 62
5.1 Swap Batteries at GoStation® 62
5.1.1 Using the Gogoro® App to Find a GoStation® 62
5.1.2 Use the Screen on One GoStation® to Find Others 63
5.1.3 Battery Swapping 64
5.1.4 Battery Swapping Service for Handicapped 66
5.2 Charging the Gogoro Network® Battery 67
6. Using Gogoro® App 69
6.1 Download and Install Gogoro® App 69
6.2 Pair Smartscooter® with Your Smartphone 70
6.3 A Glance at Gogoro® App 71
7. Maintenance 73
7.1 Daily Cleaning and Maintenance 73
7.2 Gogoro S2 / 2 Series Regular Service and Maintenance 75
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1. Before You Hit the Road
Welcome to your new Gogoro! Let us walk you through the right steps to operate your
Smartscooter® safely and maximize your riding experience. Please read this manual carefully
before you hit the road and make sure you meet all the following requirements:
● You already have a valid driving license.
● You know how to safely and correctly operate a vehicle of the class you are licensed to,
and you are mentally and physically in proper condition.
● You fully understand how to correctly operate a Smartscooter®.
● You fully understand all the operational instructions, special notes and warnings
described in this manual.
If you have any questions concerning the operation or maintenance of your Smartscooter®,
please consult the Gogoro service center at 0800-365-996.
Have a safe and fun riding experience with Gogoro!
1.1 How to Read the Footnotes
This manual highlights important information with the following symbols:
Warning: Extra care must be taken to avoid personal or vehicle damage.
Note: Descriptions that need additional attention.
Gogoro service center features: Items which can only be adjusted, activated or deactivated by
the Gogoro service staff.
Refer to the other section of this manual.
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1.2 Safety Notice
Make the most of the superior performance of Smartscooter® by following appropriate
handling and riding procedures. To protect yourself and others on the roads, please follow the
instructions listed below:
Abstain from riding if you are under the influence of drugs or alcohol, or if you are not in a good
physical or mental condition.
Observe traffic rules and pay attention to road and traffic conditions to avoid dangerous
situations proactively.
Always wear protective gear that meets the legal requirements, such as a helmet, and other
protective gear such as gloves and boots when necessary.
Perform basic inspections before every ride. Check lightings, brakes, tire tread and tire
pressure, as well as other potentially loose parts. Return to the Gogoro designated service
center if maintenance or repairs are necessary.
Do turn the motor off, before you perform any inspection or maintenance work.
Please keep your Smartscooter® upright and reduce your speed when you pass the slippery
surfaces like wet traffic lines, manhole covers… etc.
If you need to brake on wet or slippery surfaces, apply the braking force slowly and gradually, to
avoid tire skidding.
The torque of Smartscooter® is much stronger than traditional gas scooters, therefore, please
turn on “Smart Mode” and apply the throttle gently, to avoid tire skidding.
On wet or slippery surfaces, do not set the regenerative braking level to “Max” to avoid tire
skidding.
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1.2.1 Check the Following Before Every Ride
● Make sure the tire pressure is within normal range, the suggested pressure:
○ Gogoro S1 / 1 series: Front 32 psi, rear 36 psi. When the weather is cold or if
you carry a passenger often, it is suggested to slightly increase the pressure to
front 34 psi and rear 38 psi.
○ Gogoro S2 / 2 series: Front 33 psi, rear 40 psi. (Gogoro 2 Rumbler is front 30
psi, rear 33 psi)
○ Gogoro S3 / 3 / VIVA XL series: Front 33 psi, rear 40 psi.
○ Gogoro VIVA / VIVA MIX series: Front 32 psi, rear 36 psi.
● The tire surface has no crack, damage, excessive abrasion, object punctures or
attachments.
● The tire treads have enough depth above 0.8mm.
● The tension of the chain is proper, or any cleaning or lubrication is needed.
● The suspension or powertrain is not leaking and has no exterior anomaly.
● The cooling air intake or heat sink is clean and unobstructed.
● No warning symbol on the dashboard is lit after the system power is turned on.
● The batteries still have sufficient power for your trip.
● All handle switches and buttons, head and tail lights, turn signals, and horn are working
normally.
● Mirrors are clean and set to appropriate angles.
● The braking fluid level is appropriate, the entire braking system is working normally.
● The brake pads are not worn out and don’t need to be replaced.
● The electronic throttle and reverse throttle are working normally.
● Other items required by local regulations.
The motor and gears are very powerful and dangerous. Always turn off system power before
you perform any inspection, adjustment, cleaning or maintenance work.
In case of any abnormality or uncertainty, please contact the Gogoro service center at
0800-365-996.
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1.3 Introduction of Gogoro Smartscooter®
Gogoro Smartscooter® is the world’s first high performance, low emission smart electric
2-wheel vehicle for personal transportation, and also the first Gogoro Network® integrated
product. Through the battery swapping system, Gogoro Network® brings the more efficient,
cleaner and more flexible future to you.
1.3.1 The Basic Operation Flow of Smartscooter®
Before you actually ride Smartscooter®, please take a look at its operation flow.
● To use Smartscooter®, you must first unlock the handle and turn on the system power.
● When the system power is turned on, you will see the dashboard lights up.
● When the system power is on, you can perform some static operations, such as
operating the turn signal, honking the horn, checking the mileage, and pairing the
smartphone, etc. However, the motor is still off, so the Smartscooter® has no power
yet and cannot be ridden.
● You must turn on the motor first, and then you can use the electronic throttle on your
right hand side to adjust the power output and start to ride.
The following chart briefly describes the general process and reference chapters for starting
and ending the ride. You will find more details in other chapters of this manual.
The different Smartscooter® models offer several different types of “keys” to unlock or turn off
and lock Smartscooter®, and open the under seat compartment. The basic operation of
wireless key models is basically the same with the mechanical key models, only with slight
differences.
Refer to "1.3.2 Keys of Smartscooter®" for the introduction to “keys”.
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1.3.2 Keys of Smartscooter®
Smartscooter® can be divided into 2 major groups: "Mechanical Key Models" and "Keyless
Models". Depending on the specific model, your Smartscooter® will be equipped with different
types of "keys" for powering on / off, locking / unlocking, and opening the under seat
compartment.
In addition to the traditionally recognized “mechanical keys”, some more advanced and
anti-theft devices such as "iQ System® Smart Key", "iQ System® Smart Keycard" and
"Smartphone with Gogoro® App" are also provided.
Mechanical key models
● These models can only use traditional mechanical keys, and cannot use wireless,
contactless methods to power on / off.
Keyless models
● These models can use contactless methods including iQ System® Smart Key (a round
key fob), iQ System® Smart Keycard (a credit card sized plastic card), and Gogoro®
App. (The compatibility may vary depending on the model year of Smartscooter®)
Gogoro S1 / 1 series support iQ System® Smart Keycard starting from model year 2020.
Gogoro S2 / 2 series keyless models support iQ System® Smart Keycard starting from model
year 2020.
Gogoro S3 / 3 / VIVA / VIVA MIX / VIVA XL all keyless models support iQ System® Smart
Keycard.
All keyless models regardless of model year support iQ System® Smart Key (key fob).
Although the mechanical key models cannot use the Gogoro® App for some operations like
powering on / off, or open the under seat compartment, they can still use other convenient
functions of the Gogoro® App and enjoy smart services that keep up-to-date.
Each Smartscooter® is equipped with two "keys" (key fob, card or mechanical key). Please
place the one you don't use frequently where you can get it. If you accidentally lock the key or
smartphone in the under seat compartment, or accidentally lose or damage the key, you can
still use the other.
If you accidentally lock the key or smartphone in the under seat compartment, or the key is
accidentally lost or damaged, and you cannot obtain another key, please contact the Gogoro
customer service center to move your Smartscooter® to the nearest service center, and let
Gogoro authorized technician help you.
If your Smartscooter® comes with iQ System® Smart Keycard as standard, you can still
purchase iQ System® Smart Key (key fob) as additional. Please contact Gogoro service center.
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1.3.2.1 Mechanical Key
For users who are accustomed to traditional gas scooters, Gogoro provides models that still
use traditional mechanical keys. Just insert the key into the main switch and turn, you can lock
/ unlock the handle bar, switch the system power on / off, or open the under seat compartment
without changing old habits.
For detailed operation methods, refer to the section "3. Getting ready to go".
Mechanical key models do not support iQ System® Smart Key, iQ System® Smart Keycard
and Gogoro® App for powering on unlocking, powering off locking, or under seat compartment
opening.
Although the mechanical key models cannot use the Gogoro® App for some operations like
powering on / off, or open the under seat compartment, they can still use other convenient
functions of the Gogoro® App and enjoy smart services that keep up-to-date.
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1.3.2.2 iQ System® Smart Key
By pressing the button within a few meters away from your Smartscooter®, you can power on
/ off the system, lock / unlock the handle bar, and open the under seat compartment.
● Short press to turn on / off the system power.
● Long press to open the under seat compartment.
For detailed operation methods, refer to "3. Getting Ready to Go" - "Turn on the system
power and unlock the handle".
Disassembling the iQ System® Smart Key by yourself may cause damage, and the warranty of
the iQ System® Smart Key will be void.
When there is strong electromagnetic signal interference nearby (such as telecommunications
base station), the effective distance of the wireless signal may be shortened, resulting in the
inability to power on and off. At this time, please try to put the iQ System®Smart Key close to
Smartscooter®, and press the button firmly.
The iQ System® Smart Key has a battery inside. When the battery is low, the Gogoro® App
and GoStation® will pop up a notification to remind you to go to the Gogoro service center to
replace the battery.
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1.3.2.3 iQ System® Smart Keycard
● Swipe iQ System® Smart Keycard (featuring contactless communication ability) near iQ
System® Smart Keycard sensor to easily lock or unlock your Smartscooter®.
● To open the under seat compartment when the power is off, press and hold the
"Seat Open Button", and then touch the card to the card sensor.
● The location of iQ System® Smart Keycard sensor varies by model, as shown in the
figure below:
S1 / 1 Series: Rear left
S2 / 2 Series: Under right handle
S3 / 3 / VIVA MIX & XL Series: Dashboard
VIVA Series: Rear left
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Please preserve the iQ System® Smart Keycard carefully, do not bend, cut, or expose it under
direct sunlight.
Gogoro S1 / 1 / S2 / 2 series start from model year 2020, Gogoro S3 / 3 / VIVA / VIVA MIX /
VIVA XL all model years, the wireless models support iQ System® Keycard and Smart Coin 。
Do not use more than one iQ System® Smart Keycard at the same time to prevent sensor
error.
Do not place the iQ System® Smart Keycard with a metal item when using.
Smartscooter® might not respond to your iQ System® Smart Keycard if you swipe it too fast or
place it not close enough to the sensor, simply wait a moment and swipe it again.
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1.3.2.4 Gogoro Smart Coin
● In addition to the standard iQ System® Smart Keycard, you can also purchase the
Gogoro Smart Coin as the key. It’s as small as a coin, and combined with a silicon wrist
band or a silicon pendant for easy carrying, and minimize the risk of accidentally leaving
the key in the underseat trunk.
● The usage is the same as the iQ System® Smart Keycard.
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1.3.2.5 Smartphone as Key
If your smartphone has Gogoro® App installed and paired with your Smartscooter®, you can
use Gogoro® App to power on / off, lock / unlock, and open the under seat compartment. (
Refer to "6. Using Gogoro® App")
There are two ways to use the smartphone as key:
● Method 1, as remote control:
○ Normal switch on / off: By tapping the “Lock” icon on the screen of the App,
widget or Apple Watch, you can turn the power on / off; tap the “Seat open”
icon to open the under seat compartment.
○ Security boost (Password lock): By tapping the "Coded Lock" icon on the
screen of the App, widget or Apple Watch to turn off the system. When the
system power is turned on again, you need to enter a password or use
biometric authentication (e.g. fingerprint or face ID) of your smartphone to turn
on the motor. ( Refer to "3. Getting Ready to Go” - "Security boost").
● Method 2, as proximity key (Smart Keyless):
○ You don’t need to take out your smartphone or key, just bring your phone close
to your Smartscooter®, and the system will sense the proximity of your
smartphone. The dashboard "iQ System®" icon will light up. At this time,
press the "Start Button" to directly turn the system on and unlock the
handle, or press the "seat open button" to open the under seat
compartment. Similarly, when you gradually move away with your smartphone,
the system will automatically shut down.
○ This function needs to be turned on in Gogoro® App.
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Due to the variety of smartphone models, there may be unpredictable compatibility and stability
issues. Therefore, Gogoro does not guarantee that all smartphone brands and models can
download or use Gogoro® App, nor does it guarantee that the connection between the mobile
phone and Smartscooter® is stable and reliable under all conditions.
Therefore, if you use smartphone as key, please be sure to also carry your iQ System® Smart
Keycard or iQ System® Smart Key with you in case temporary drop of the connection and you
cannot turn the power on.
Mechanical key models can only use the "Security boost" function, and cannot use the mobile
phone as a remote control, nor can they use the proximity key function.
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1.4 Introduction to Gogoro Network® Battery
Gogoro Network® Battery is the power source of Smartscooter®, and it is also an important
composition of the iQ System®.
It has the following features:
● High power density: One Gogoro Network® Battery weighs only about 9 kg, yet it can
provide more than 4 kW of power, and two batteries can exceed 8 kW, giving
Smartscooter® all the power it needs.
● Multiple layers of safety protection: The advanced BMS (Battery Management System)
and sturdy physical protection keeps the battery safe while holding lots of energy inside.
● Smart data preservation: It can record riding data, charge / discharge status, system
health, etc., and send them back to the cloud server through the GoStation®, which is
convenient for Smartscooter® inspection and maintenance. Charging and discharging
also need to undergo strict authentication to prevent theft of Smartscooter® and
battery, thus no counterfeit battery can exist.
For Smartscooter® riders, as long as they need to replenish the power, they can swap batteries
at the nearest GoStation® in just a few seconds, swap & go, which is much faster than
refueling a gas scooter. Furthermore, whenever there is an update of the iQ System®, the
newly swapped batteries can also be used to transfer the new software, so that your
Smartscooter® can always have the latest features and keep up-to-date.
High-capacity Gogoro Network® Battery may cause risk of fire or electric shock if not properly
handled. To ensure the safety of owners, riders and other personnel, please take extra care
when using Gogoro Network® Battery:
● It’s strictly forbidden to use the batteries in any way not approved by Gogoro
Network®.
● Each Gogoro Network® Battery weighs about 9 kg. Please handle it with care.
● Gogoro Network® Battery may become hot after a certain period of use. Please pay
attention when replacing them.
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● Make sure the Orientation-Agnostic Connector on each Gogoro Network® Battery is
clean and unobstructed. It’s strictly prohibited to short-circuit the connector with metal
objects.
● DO NOT dispose of Gogoro Network® Battery in fire, heat or water, and DO NOT drop,
strike or attempt to disassemble or destroy them.
● DO NOT attempt to dismantle the batteries, or to alter their shape and/or structure.
● DO NOT attempt to discharge the batteries yourself.
● DO NOT use any solvent or chemical agent on Gogoro Network® Battery.
● In cases when an anomaly, such as leakage, damage or deformation, is found on a
Gogoro Network® Battery, please stop using your scooter, shut off the motor and
power it off immediately, and contact Gogoro service center at 0800-365-996 for
assistance.
Unless other terms are agreed, all Gogoro Network® Battery are Gogoro company properties
provided to Smartscooter® owners. Sensors and recording features of the batteries keep track
of usage automatically, and use NFC function to collect and transfer data. In case any anomaly
or safety concern is found and can be traced back to improper handling by a particular user,
Gogoro reserves the right to claim appropriate damage compensation.
Gogoro Network® Battery basic information
Date of manufacture: as shown on the battery handle or bottom of the battery
Manufacturer: Gogoro Energy Network (Cayman), Taiwan Branch Address: No. 33, Dinghu
Road, Taoyuan City Tel: [phone]
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1.5 Introduction to GoStation®
GoStation® 2.0
GoStation® 3.0
Gogoro Smartscooter® uses the Gogoro Network® Battery swapping platform to replenish
energy for your Gogoro Smartscooter® in a faster, more convenient and smarter way. No
time-consuming charging, easy on the road at any time. ( Refer to "5. Replenish Electricity")
Thousands of GoStation® battery exchange stations have been deployed throughout Taiwan
from supermarkets, parking lots, convenience stores to corners of the street, which can be
easily reached for both daily trips and outings.
When your Smartscooter® needs to swap batteries, you can use the Gogoro® App of your
smartphone to find the location of the nearby GoStation® and get fully charged batteries.
The touch screen of GoStation®also provides information about Smartscooter® status, iQ
System® updates, maintenance reminders, current city weather, promotional activities, and
information about nearby GoStation®.
The information on the touch screen might vary due to the legal regulations or device, and the
information provided is only for user’s convenience. Until further announcement by Gogoro,
Gogoro is not responsible for the integrity, correctness or effectiveness of the information
provided.
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1.6 Introduction to Gogoro® App
In addition to the dashboard, the other important communication interface between
Smartscooter® and you is the Gogoro® App. You can get a lot of information about the
Smartscooter® through your mobile phone, and you can also use them to give instructions to
the scooter. Moreover, the Gogoro® App can also receive various service information from
cloud servers.
Gogoro® App currently provides iOS and Android versions, which can be downloaded and
installed from Gogoro official website, Apple Store or Google Play Store. ( Refer to "6. Using
Gogoro® App")
The features of Gogoro® App will continually to be updated with the version. It is
recommended that you turn on the automatic update of your phone to get the latest version.
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