GoHigh EP210 User manual

EP210 VoIP Phone
User Manual
Version: V1.7.60.47 Mar 30 2009
© 2005 Datan Gohi h Network technolo y Co,. Ltd
All ri hts reserved.
This document is supplied by Gohigh Technology Co., Ltd, No part of
this document may be reproduced, republished or retransmitted in
any form or by any means whatsoever, whether electronically or
mechanically, including, but not limited to, by way of photocopying,
recording, information recording or through retrieval systems,
without the express written permission of Gohigh Technology Co.,
Ltd. Gohigh Technology Co., Ltd reserves the right to revise this
document and make changes at any time and without the
obligation to notify any person and or entity of such revisions
and or changes. Product specifications contained in this document
are subject to change without notice.

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Safety Notices
Please read the following safety notices before installing or using this phone. They are crucial for the safe
and reliable operation of the device.
 Please use the external power supply that is included in the package. Other power supplies may cause
damage to the phone, affect the behavior or induce noise.
 Before using the external power supply in the package, please check with home power voltage.
naccurate power voltage may cause fire and damage.
 Please do not damage the power cord. f power cord or plug is impaired, do not use it, it may cause fire
or electric shock.
 The plug-socket combination must be accessible at all times because it serves as the main disconnecting
device.
 Do not drop, knock or shake it. Rough handling can break internal circuit boards.
 Do not install the device in places where there is direct sunlight. Also do not put the device on carpets
or cushions. t may cause fire or breakdown.
 Avoid exposure the phone to high temperature, below 0℃ or high humidity. Avoid wetting the unit
with any liquid.
 Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized
dealer for help, or else it may cause fire, electric shock and breakdown.
 Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth
that has been slightly dampened in a mild soap and water solution.
 When lightning, do not touch power plug or phone line, it may cause an electric shock.
 Do not install this phone in an ill-ventilated place.
 You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of
the hazards involved with electrical circuitry and be familiar with standard practices for preventing
accidents.

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Table of Content
1. INTRODUCING EP210 VOIP PHONE .............................................................................................. 5
1.1. T HANK YOU FOR YOUR PURCHASING EP210 ...................................................................................... 5
1.2. D ELIVERY C ONTENT .......................................................................................................................... 5
1.3. K EYPAD ............................................................................................................................................ 5
1.4. P ORT FOR CONNECTING .................................................................................................................... 6
2.INITIAL CONNECTING AND SETTING ................................................................................................ 7
2.1. CONNECT THE PHONE ........................................................................................................................ 7
2.2. I NITIAL S ETTING ................................................................................................................................ 8
2.2.1. PPPoE mode. .......................................................................................................................... 8
2.2.2. Static IP mode: ....................................................................................................................... 9
2.2.3. DHCP mode .......................................................................................................................... 10
3. BASIC FUNCTIONS ............................................................................................................................ 11
3.1. B ASIC OPERATION ............................................................................................................................ 11
3.1.1. Accepting a call ..................................................................................................................... 11
3.1.2. Making a call .......................................................................................................................... 11
3.1.3. Ending a call ......................................................................................................................... 12
3.1.4. Tran ferring a call ................................................................................................................ 12
3.1.5. Calling Hold and 3 way call ............................................................................................... 13
3.1.6. Caller ................................................................................................................................... 13
3.2. T HE HIGH - LEVEL OPERATION ........................................................................................................... 14
3.2.1. Special Key ......................................................................................................................... 14
3.2.2. Call pickup ............................................................................................................................ 14
3.2.3. join call .................................................................................................................................. 14
3.2.4. redial/unredial ...................................................................................................................... 15
3.2.5. click to dial ........................................................................................................................... 15
4. SETTING ............................................................................................................................................. 15
4.1. S ETTING METHODS .......................................................................................................................... 15
4.2. S ETTING VIA EB B RO SE ............................................................................................................. 15
4.3. C ONFIGURATION VIA EB .............................................................................................................. 16
4.3.1. BASIC .................................................................................................................................... 16
4.3.1.1. Statu ............................................................................................................................. 16
4.3.1.2. Wizard ............................................................................................................................ 17
4.3.1.3. Call Log .......................................................................................................................... 19
4.3.1.4. MMI SET ......................................................................................................................... 19
4.3.2. Network ................................................................................................................................. 19
4.3.2.1. WAN Config ................................................................................................................... 19
4.3.2.2. Qo Config ..................................................................................................................... 21
4.3.2.3. Service Port ................................................................................................................... 23
4.3.2.4. SNTP ............................................................................................................................... 24
4.3.3. VOIP ...................................................................................................................................... 25
4.3.3.1. SIP Config ...................................................................................................................... 25
4.3.3.2. Stun Config .................................................................................................................... 27
4.3.3.3. DIAL PEER etting ........................................................................................................ 29
4.3.4. Phone .................................................................................................................................... 32
4.3.4.1. DSP Config .................................................................................................................... 32
4.3.4.2. Call Service .................................................................................................................... 32
4.3.4.3. Digital Map Configuration ............................................................................................ 34
4.3.4.4. Phone Book ................................................................................................................... 35
4.3.5. Maintenance ......................................................................................................................... 36
4.3.5.1. Auto Provi ion............................................................................................................... 36
4.3.5.2. Sy log Config ................................................................................................................ 36
4.3.5.3. Config Setting................................................................................................................ 37
4.3.5.4. Update ............................................................................................................................ 38

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4.3.5.5. Account Config ............................................................................................................. 38
4.3.5.6. Reboot ............................................................................................................................ 39
4.3.6. Security ................................................................................................................................. 40
4.3.6.1. MMI Filter ................................................................................................................................................. 40
4.3.6.2. Firewall ..................................................................................................................................................... 40
4.3.7. Logout ................................................................................................................................... 42
4.4. S ETTINGS VIA PHONE ’ S KEYBOARD . ................................................................................................. 42
4.4.1. How to et via the phone’ keyboard............................................................................. 42
4.4.2. Phone menu ...................................................................................................................... 42
5. APPENDIX .......................................................................................................................................... 43
5.1. S PECIFICATION ............................................................................................................................... 43
5.1.1. Device pecification ........................................................................................................ 43
5.1.2. Voice Feature .................................................................................................................. 43
5.1.3. Network Feature ............................................................................................................. 44
5.1.4. Maintenance and Management ....................................................................................... 44
5.2. D IGIT - CHARACTER MAP TABLE ......................................................................................................... 44

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1. Introducing EP210 VoIP Phone
1.1. Thank you for your urchasing EP210
Thank you for your purchasing EP210, EP210 is a full-feature telephone that provides voice communication
over the same data network that your computer uses. This phone functions not only much like a traditional
phone, allowing to place and receive calls, and enjoy other features that traditional phone has, but also it own
many data services features which you could not expect from a traditional telephone.
This guide will help you easily use the various features and services available on your phone.
1.2. Delivery Content
Please check whether the delivery contains the
following parts:
The base unit with display and keypad
The handset
The handset cable
The power supply
The Ethernet cable
1.3. Key ad
The numeric keypad with the keys 0 to 9, *, and #
is used to enter
Digits and letters, additionally, the following keys
are available:
Key mapping:
Key Key name Function Descri tion
Menu n idle state，press the MENU key to call up the menu.
Phone Book n idle mode, press the Phone Book key to check the
record list and add new records and revise the record.
Press this key again will return to idle mode.

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Callers n idle/pickup/calling mode, press the Callers key to
Check the ncome/Outgoing/Missed calls records. Press
this key again will return to idle mode
LED LED blinks to remind user new voicemail.
System
nformation
n idle mode, press the Sysinfo key to check the phone
setting parameters. Such as local phone number, local P
and local Gateway P address.
Confirm Use the Enter key to enter next menu, or confirm the
setting.
Exit Use the Exit key to return to previous menu, ,cancel the
setting, or reject to answer a call.
Navigation Key
When you pick up the handset or during calling, you can
use this key to turn up or turn down the handset volume;
when a call comes, you can use this key to adjust ring
volume; you also can use this key to choose item in the
menu, callers or phone book.
MW Use this key to read old or new message.
Transfer
Use the key to realize blind transfer or attended transfer
please refer to 3.1.4.-call transfer for more details).
Conference
Use this key to realize the three party call ( pleae refer
to3.1.5-Calling Hold and 3 ways call for more details)
Delete
n menu, use this key to modify current setting or delete
invalid information. And when you input number do
call out, you can use it to delete characters
Hold
Temporarily hold the active call during the talking; press
the key again to unhold the call. You also can press this
key then input the third party’s phone number and end
with the # key during calling, you can make a call with
the third party and hold the previous calling.
(3.1.5-Calling Hold and 3 ways call).
mute Press this key in calling mode, you can hear the other
side, and the other side can not hear you
R/send
n the hook off /hands-free mode, use the key to dial the
last call number; use this key to make a quick dial as
soon as you select your desired number in phone book
or callers.
Handfree Enter into hands-free mode.
1.4. Port for connecting

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POWER Power switch Select ON/OFF
DC Power port Output: 5V/1.0A
LAN Network port Connect it to PC
WAN Network port Connect it to Network
The phone has two Network ports: The WAN port and the LAN port. Before you connect the power source,
please carefully read Safety Notices of this user manual.
2.Initial connecting and Setting
2.1. connect the hone
Step 1: Connect the P Phone to the corporate P telephony network. Before you connect the phone to the
network, please check if your network can work normally.
You can do this in one of two ways, depending on how your workspace is set up.
Direct network connection—by this method, you need at least one available Ethernet port in your workspace.
Use the Ethernet cable in the package to connect WAN port on the back of your phone to the Ethernet port in
your workspace. you can make direct network connect. The following two figures are for your reference.

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Shared network connection—Use this method if you have a single Ethernet port in your workspace with
your desktop computer already connected to it. First, disconnect the Ethernet cable from the computer and
attach it to the WAN port on the back of your phone. Next, use the Ethernet cable in the package to connect
LAN port on the back of your phone to your desktop computer. Your P Phone now shares a network
connection with your computer. The following figure is for your reference .
Step 2: Connect the handset to the handset port by the handset cable in the package.
Step 3: connect the power supply plug to the DC port on the back of the phone. Use the power cable to
connect the power supply to a standard power outlet in your workspace.
Step 4: push the on/off switch on the back of the phone to the on side, then the phone’s LCD screen displays
“WA T LOGON”. Later, a ready screen typically displays the date, time and current network mode.
f your LCD screen displays different information from the above, you need refer to the next section “ nitial
setting” to set your network online mode.
f your Vo P phone registers into corporate P telephony Server, your phone is ready to use.
2.2. Initial Setting
This Vo P Phone provides you with rich function and parameters setting. f you have enough knowledge
about network and S P protocol, it is better for you to understand many parameters. But if you know little
about network and S P protocol, you can also easily make initial setting according to the following steps to
enjoy rapidly high quality voice and low cost from this Vo P Phone.
Before make initial setting, please check if your corporate P telephony network can work normally, and you
have finished “connect the phone”.
This Vo P Phone Supports DHCP by default. t will receive an P address and other network-related settings
(Netmask, P gateway, DNS server) from the DHCP server. f your network supports DHCP, you can
connect this Vo P Phone directly to the network. f your network doesn’t support DHCP, you need change
this Vo P Phone’s network connection setting. According to the following steps, change this Vo P Phone’s
DHCP network connection setting into PPPoE or static P which your network supports at present.
2.2.1. PPPoE mode.
1.
Press the 3 key for three seconds, then confirm it by the Enter key, your phone network connection mode

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will switch into PPPoE mode. Prepare your PPPoE account name and password.
2. Press the MENU key, the LCD screen will display “ NPUT PASSWORD”.
3. nput the password (default value is 123), and press the ENTER key, the LCD screen will display
“NETWORK”.
4. Press the key and LCD screen will display “LAN”, press the key, enter it by the
key, the LCD screen will display “STAT C NET”. Then press the key again, enter it
by the key, the LCD screen will display “USER NAME”.
5. Press the key and then press the key, input your PPPOE account number then press the
key to confirm. The LCD screen will display the inputted PPPOE account number.
6. Press the key to return to the previous menu, then press the key, the LCD screen will
display “PASSWORD”. Then press the ENTER key, and the DEL key, input your PPPoE’s password and
confirm it by the Key, the LCD screen will display the password which you inputted.
7. Press the EX T key for four times and press the DOWN key, till the LCD screen display “SYSTEM”.
8. Press the ENTER key, the screen display “SAVE”, then press the key again, the LCD screen
will display “ARE YOU SURE”.
9. Press the key, the phone will save your setting and the LCD screen will display “SAV NG
NOW”, then return to display “SAVE”.
10. Press the key twice, then press numeric key “3”and hold until the screen display “ARE YOU
SURE”. Press the key, the screen will display “CHANG NG”, which means that the phone is
trying to switch to PPPoE mode. f the icom “PPPoE” on the top of the screen keeps blink, it shows that
the phone is trying to access the PPPoE server., and the P is still static P if you press key to
display the current P; if the icon “PPPoE” is showed without blink, it means that the phone has already
gotten P from PPPoE server.
2.2.2. Static IP mode:
1. Press the 1 key for three seconds, then confirm it by the key, your phone network connection
mode will switch into Static P mode. Prepare your phone’s network parameters. They are P Address of this
phone, Subnet Mask, Default Gateway/ Router and DNS. You can ask your Vo P service provider for those
parameters.
2. Press the key, the LCD screen will display “ NPUT PASSWORD”.
3. nput password (default is 123), then press the key, the LCD screen will display”
NETWORK”.
4. Press the key, and the LCD screen will display “LAN”. Press the key, then the
key, the LCD screen will display “STAT C NET”.

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5. Press the key, the LCD screen will display “ P”. Press the key again and then the
key, input your desired P address for your P phone and confirmed by pressing the key,
then the LCD will display the inputted P address. When inputting P with keypad, use “*” instead of “.”.
6. Press the key to return to previous menu, then press the key, the LCD screen will
display “DNS2”. Press the key then the key, input your spare DNS address and
confirm it by pressing the key, and then the LCD will display the inputted DNS address.
7. Press the key to return to previous menu, then press the key, the LCD screen will
display “DNS”. Press the key then the key, input your DNS address and confirm it by
pressing the key, and then the LCD will display the inputted DNS address.
8. Press the key to return to the previous menu, and then press the key, the LCD screen
will display “GATEWAY”. Press the key again and then the key, input your gateway’s
P address and confirm it by pressing the key, the LCD screen will display the inputted
gateway address.
9. Press the key to return to the previous menu, and then press the key, the LCD screen
will display “NETMASK”. Press the key again and then the key, input your netmask
and press the key to confirm it. The LCD screen will display the inputted netmask.
10. Press the key for four times and press the key, till the LCD Screen displays
“SYSTEM”.
11. Press the key, the LCD screen will display “save”, then press the key again, the
LCD screen will display” ARE YOU SURE”.
12. Press the key, this phone will display “SAV NG NOW”, then return to display “SAVE”.
13. Press the key twice to exit the menu, and then press the numeric key 1 till the LCD screen
displays “ARE YOU SURE”. Press the key, the LCD screen will display “CHANG NG”. f
the icon “static” on the top of screen shows without blink, it means phone has already used the static P.
2.2.3. DHCP mode