GoHigh EP310-H Series User manual

User Manual
User Manual
EP310-H Series
IP Phone
Version 2.1
Gohigh Data Networks Technology Co.,LTD
Tel: [phone] Fax: [phone]
Website: www.gohigh.com.cn

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CONTENT
1 INTRODUCTION................................................................................................................. 3
2 INSTALLATION .................................................................................................................. 4
2.1 Appearance ..................................................................................................................................4
2.2 Package list..................................................................................................................................4
2.3 Installation....................................................................................................................................5
2.4 Check Installation by ICON of LCD........................................................................................5
3 PRODUCT OVERVIEW..................................................................................................... 6
3.1 Software Features.......................................................................................................................7
3.2 Hardware Specifications...........................................................................................................7
4 BASIC OPERATIONS ....................................................................................................... 8
4.1 Get Familiar with Keypad..........................................................................................................9
4.2 Dialing and Making Calls........................................................................................................10
4.2.1 Dialing General PSTN Phone or Extension. ...........................................................10
4.2.2 IP to IP Calling................................................................................................................10
4.3 Answering Calls........................................................................................................................11
4.4 Call Hold......................................................................................................................................12
4.5 Call Transfer...............................................................................................................................12
4.6 Three-Way Calling.....................................................................................................................12
5 CONFIGURATION GUIDE.............................................................................................. 14
5.1 Config IP Phone through Keypad.........................................................................................14
5.1.1 Menu Structure: .............................................................................................................14
5.1.2 Keypad Corresponding Symbol Table .....................................................................14
5.2 Configuration Procedure for Basic Operations:...............................................................14
5.3 Minimum Configuration ..........................................................................................................14
5.3.1 Network Configuration by Keypad............................................................................14
5.3.2 Common Shortcut Keys...............................................................................................16
5.4 Reboot IP Phone .......................................................................................................................17
6.0 WEB CONFIGURATION.............................................................................................. 18
6.1 Physical Connection................................................................................................................18
6.2 Preparation for Web Configuration......................................................................................18
6.3 User verification........................................................................................................................19
6.4 Current State..............................................................................................................................20
6.5 Network Configuration ............................................................................................................20
6.5.1 WAN Configuration .................................................................................................20
6.5.2 LAN Configuration...................................................................................................22
6.6 VOIP Configuration ..................................................................................................................24
6.6.1 IAX2 Configuration................................................................................................254
6.6.2 SIP 1 Configuration....................................................................................................25
6.7 Advance.......................................................................................................................................27
6.7.1 DHCP server Configuration ........................................................................................27
6.7.2 NAT Configuration.........................................................................................................27
6.7.3 NAT Service Configuration .........................................................................................28
6.7.4 Firewall.............................................................................................................................30
6.7.5 QOS 802.1p Configuration..........................................................................................31
6.7.6 Advance SIP Configuration.........................................................................................31
6.7.7 Digital Map Configuration............................................................................................33
6.7.8 Call Service Configuration..........................................................................................34

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6.7.9 MMI Filter.........................................................................................................................37
6.7.10 DSP Configuration ......................................................................................................37
6.7.11 VPN Configuration ......................................................................................................37
6.8 Dial Peer......................................................................................................................................39
6.9 Config Manage (Save and Clear configuration)................................................................42
6.9.1 Save Config.....................................................................................................................42
6.9.2 Clear Config....................................................................................................................42
6.10 Upgrade.....................................................................................................................................43
6.10.1 Web Update...................................................................................................................43
6.10.1.1 Firmware update.....................................................................................43
6.10.1.2 Config file update...................................................................................43
6.10.1.3 user-defined web logo update ............................................................43
6.10.2 FTP or TFTP Update....................................................................................................44
6.10.3 Auto Update..................................................................................................................46
6.11 System Manage.......................................................................................................................47
6.11.1 Account Manage (maximum 5 accounts ).............................................................47
6.11.2 Phone Book Configuration .......................................................................................49
6.11.3 Syslog Configuration..................................................................................................50
6.11.4 Time Set .........................................................................................................................50
6.11.5 System Reboot.............................................................................................................51
7 DEFAULT FACTORY SETTING.................................................................................. 52
8 TELNET ......................................................................................................................... 52
8.1 Config Procedure......................................................................................................................53
8.2 Telnet Basic Introduction........................................................................................................53
8.2.1 Basic Structure ..............................................................................................................53
8.2.2 Basic Command.............................................................................................................53
8.3 Global Command......................................................................................................................54
8.4 Net Configuration .....................................................................................................................55
8.4.1 LAN interface Settings.................................................................................................55
8.4.2 WAN Interface Settings................................................................................................55
8.5 Net Service .................................................................................................................................55
8.6 Port Settings ..............................................................................................................................56
8.7 SIP Settings................................................................................................................................56
8.8 User Management..................................................................................................................56
8.9 Debug (Level 0~7)..................................................................................................................57
8.10 Show System Running Info.................................................................................................57
8.11 Logout........................................................................................................................................58
8.12 Tracert Trace Network Path Info......................................................................................58
8.13 Update........................................................................................................................................58
8.14 Upload Configure File............................................................................................................58
8.15 Download Configure to Flash......................................................................................58
8.16 Password..................................................................................................................................58
8.17 Reload........................................................................................................................................58
8.18 Network Diagnosis.................................................................................................................58
8.19 Restore to Factory Default...................................................................................................59
8.20 POST Mode(safe mode)........................................................................................................59
8.20.1 Access Post Mode Process......................................................................................59
8.20.2 Post Mode Clear........................................................................................................59
8.20.3 Post Mode FTP Update Firmware............................................................................59
9.0 ACCESSORIES VPN USER MANUAL ............................................................. 52

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T
1 Introduction
About This Manual
his Manual provides basic information on how to install and connect EP310-H
IP Phone to the network. It also includes features and functions of EP310-H
IP phone components, and how to use them correctly. We sincerely hope
you could enjoy the convenience and capabilities brought forward by our
products.
Before Getting Started
Before you can connect EP310-H to the network and use it, you must have a
high-speed Internet connection installed. A high-speed connection includes
environments such as DSL, cable modem, and a leased line.
EP310-H IP Phone
EP310-H IP phone is a stand-alone device, which requires no PC to make Internet
calls. EP310-H IP phone supports both data and voice thru IP network, and also
provides all the features and functionalities of conventional phone and more. Our
IP phone guarantees clear and reliable voice quality on IP network, which is fully
compatible with SIP and industry standard and able to interoperate with many other
IAX2 compliant devices and software on the market.
Notice
This publication describes the instruction for EP310-H series IP phone functions only.
We reserve the rights to do any changes or make enhancements of this publication
without further notice. The most updated electronic revision of user manual can be
downloaded from Gohigh’s website: www.gohigh.com.cn timely, thanks for your
understanding and continuous support.
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2 Installation
2.1 Appearance
EP310-H series IP phone are designed to look like the
conventional telephones. The following photo illustrates
the appearance of EP310-H IP phone.
2.2 Package list
1) One EP310-H IP phone (Main body + Handset + Cord)
2) One Straight Ethernet cable
3) One universal power adapter
4) One User Manual
Warning: Although the adapter of EP310-H series IP Phone is compliant with UL
standard, please do not attempt to use other difference power adapter or cut off
power supply during configuration or updating phone. Using other power adapter
may damage EP310-H series phone and will void the manufacturer warranty.
Caution: All operations of our product must abide by the instructions provided
by IP Phone manufacturer. Any Changes or modifications to this product
without formal authorization by manufacturer, or operation of EP310-H series
phone in any way other than the instructions stated on this user manual will void
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the manufacturer warranty.
2.3 Installation
1) Insert handset cord into the handset jack and left jack of IP Phone
2) Insert the power adapter’s plug into the phone front Power jack (DC 5V) and
the 2-prong plug end of which into grounded power outlet
3) Start up the IP phone by turning the front switch stated ‘ON’ & ‘OFF’ to ‘ON’
4) Remove the LAN cable for Internet connection from your PC and connect it to
WAN port of EP310-H, then follow below installation checking way
5) If need to set up small LAN network, find the LAN cable in the box and
connect between LAN port and your PC (PC is not required to set up for
making a call)
2.4 Check Installation by ICON of LCD
EP310-H IP Phone has a 74mmx28mm LCD that can display three lines of below
characters each. Here is the display when all segments illuminate:
The LCD is equipped with a backlight. When the phone is in the normal idle state, the
backlight is off. Whenever an event occurs, the backlight turns on automatically and
brings the user’s attention. The definitions for each character displayed on LCD
described as below table.

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Icon LCD Icon Definitions
Network Status Icon: FLASH in the case of Ethernet link
failure or the phone is not registered properly.
Network Status Icon: ON when Phone work on DHCP
mode and FLASH when DHCP client is not registered
successfully. OFF when Phone is work on another mode.
Network Status Icon: ON when Phone work on Static
mode and FLASH when IP address is disable. OFF when
Phone is work on another mode.
Network Status Icon: ON when Phone work on PPPoE
mode and FLASH when PPPoE is not registered
successfully. OFF when Phone is work on another mode.
Message Status Icon: ON and Flash if Phone has new
message include text message or voice record
Missed call display ON and Flash if Phone has missed call
and not be read.
SIP1 (Public SIP server) register Status: Flash when
enable register and can not register successfully, ON
when enable register and register successfully, OFF
when disable register
SIP2 (Private SIP server) register Status Icon: Flash when
enable register and can not register successfully, ON
when enable register and register successfully, OFF
when disable register
Handset Status Icon: ON when off-hook OFF when
on-hook
Hand-free Status Icon: ON when phone work on hand-free
mode OFF when IDLE or work on handset mode
…
Weekday Status Icon: Show the correct weekday
according to the phone current date
Numerical Numbers and Characters: 0 - 9 * # @ A, B,
C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W,
X, Y, Z
3ProductOverview CHAPTER

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EP310-H IP Phone is a next generation IP network telephone
based on industry open standard SIP (Session Initiation
Protocol).EP310-H series IP Phone offer customer superb
sound quality and rich functionalities at mass-affordable price.
z3.1 Features
VoIP SoC Single Chip SoC
Embedded Infineon PSB21553
（CPU150M，DSP100M）, PBGA package
Flash 16Mbytes NOR Flash
RAM 64Mbytes SDRAM
Audio Codec G.711 (A-Law, µ-Law)
G.723.1
G.729A/B
Autoadjust Jitter Buffer
Voice Activity Detection
Comfort Noise Generation
Acoustic Echo Cancellation: Support G.168
, Hands-free can support 96ms
Protocols SIP (RFC3261)
Backward Compatible with RFC2543
SDP (RFC2327)
RTP/RTCP (RFC1889 and RFC1890)
NAPTR for SIP URI Lookup (RFC2915)
STUN (RFC 3489)
ARP/RARP (RFC 826/903)
SNTP (RFC 2030)
DHCP/PPPoE
HTTP Server for Web Management
TFTP/HTTP for Auto Provisioning
Message Waiting Indicator (RFC3842)
DHCP Option Codes for SIP (RFC3361)
802.1P Diffser
802.1Q VLAN
Management Firmware Upgradeable
Upgrade firmware through boot monitor
Config through Web, keypad, Telnet
Upgrade firmware and configuration file
through HTTP, FTP, TFTP
Support Syslog
Call Features Support 2 SIP carrier
3-way Conference
Auto Answer
Call History
- Most Recently Missed Calls
- Most Recently Received Calls
- Most Recently Dialed Numbers
Call Hold
Call Forwarding
Call Mute
Call Transfer
Flexible dial map and dial rule
Call Waiting
Caller ID
Do Not Disturb (DND)
DTMF Relay
- In-band, Out-band and SIP Info
Full-duplex Speakerphone
Hotline
support SIP domain, DNS name of s
e
Multiple Proxy, Registrar, Redirect Servers
Supports 2 service domains
Redial
Speed Dial
Volume Adjustment
- Handset/Headset, Speaker and Ringe
r
English, language custom-tailor
Applications Voice Mail Integration
NAT Traversal
-Static NAT Route
-Traversal by STUN/UPNP
100 Entries Address Book
Support DMZ
Support Firewall
Support Route/Bridge mode
3.2 Hardware Specifications
The below table describes the hardware specifications of EP310-H Phone

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Item EP310-H
Power Adapter Input: 100-240VAC 50~60Hz
Output: +5VDC, 1200mA
CPU Infineon PSB21553 150MHz
WAN 10/100Base T RJ-45 for LANPort
LAN 10/100Base T RJ-45 for PC
Power Consumption Idle:1.4W / Active:1.8W
LCD size 3 inch (74×28mm)
Operating Temperature 0～40℃(32°～104℉)
Storage Temperature -10°～60℃(14°～140℉)
Relative Humidity 10～65% (Non-condensing)
Dimension (W×H×D) 11.6× 8× 3 inch (29.5×20.5×7.5cm)
Weight (packaging
included)
2.07 lb. (0.94kg)
Certification CE / FCC Part 15 Class B
4 Basic Operations
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4.1 Get Familiar with Keypad
EP310-H phone has a 28-button keypad. Definitions of each state
as below
Key Button Mode Definitions
In the dial-up
mode
Decimal digit number 0-9, star and pound
keys are usually used to make phone
calls
0 -9
In the keypad
configure mode
Rapid first button press display the digit
number 0-9,rapid second button press
display the English character or others
In the dial-up
mode
As one part of phone number when call
out
In the call hold
mode
Ready to call a third party’s number to
make three-way (or conference) calling
*
In the keypad
configure mode
Equal to the dots notation when input IP
address
# In the dial-up
mode
As one part of phone number when “#” is
the first dialed number. otherwise as the
ending symbol to end up dialing
SYSINFO In the IDLE mode Continuous thrice press display assigned
IP address of WAN Port, gateway’s IP
address and the phone number
registered on public server
ENTER In the keypad
configure mode
Confirm configuration or enter submenu
mode
Exit In the keypad
configure mode
Cancel configuration or exit submenu
mode
MENU In the IDLE mode Enter menu mode and display the tree
menu system
HOLD In the keypad
configure ode
Temporarily hold the active call
Transfer In the keypad
configure mode
Transfer the active call to another party
or Enter three-way (or conference)
calling.
REDIAL/SEND In the dial-up
mode
Redial the number last dialed, or force a
call to go out immediately before timeout
SPEAKER In the IDLE mode Enter hands-free mode
UP In the keypad
configure mode
Go back to previous menu item or
increase handset/speakerphone volume
DOWN In the keypad
configure mode
Go down to lower menu items or reduce
handset/speakerphone volume

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In the dial-up
mode
Delete a key entry, call log, voice mail
and etc.
DEL
In the keypad
configure mode
Modify the current configuration
parameter or delete input info
MUTE In the IDLE mode Mute an active call;
OUT In the keypad
configure mode
Browse the outgoing call records
(maximum saving 100 records)
IN In the keypad
configure mode
Browse the incoming call
records(maximum saving 100 records)
REC In the IDLE mode Enter voice mail submenu (maximum
saving 5 records)
PBOOK In the IDLE mode Access to phone book.(maximum saving
100 records)
Note:
1 Outgoing , Incoming ,Missed call support maximum 100 records, but power off will
lose the record.
2 Support 5 records: one for local message ,one for welcome message ,three for
incoming call leaving message
4.2 Dialing and Making Calls
4.2.1 Dialing General PSTN Phone or Extension.
There are three dialing modes:
1. Pick up handset or press SPEAKER button, and then enter the phone
numbers, IP phone will send out the numbers with the DTMF tones.
2. In the off hook mode or Hands-free mode, Press the REDIAL/SEND button
directly to redial the number last called. Once pressed, the last dialed number
will be displayed on the LCD with DTMF tones and an outgoing call is sent.
3. Make use of Speed dialing mode: enter PBOOK→SPEED DIAL→INPUT
INDEX submenu to input the index which correspond to the phone number you
want to dial, then the phone could automatically dial the number.
Process: PBOOKENTER—INPUT INDEX (1,2,3…) + #
4.2.2 IP to IP Calling (SIP support, IAX2 not support)
Making IP to IP calling is nearly same as dialing general PSTN Phone, there
are three ways to set IP phone number and domain (more details please refer to 5.2.4)
1. “Peer to Peer” calling mode: direct make calls and no need to set phone
number thru proxy server (user could refer to Dial peer setting on web
configuration charter).The phone should be operated under following
condition (satisfy one option)
zRequirement 1 both two phones are assigned the public IP address
individually

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zRequirement 2 both two phones using private IP address should be on
the same LAN.
2. Dialing the IP number configured by public agency, both two phones should
be already registered on the public server.
3. Dialing the IP number configured by private agency, both two phones
should be already registered on the private server.
Examples:
To dial a number on the proxy, such as 1001, simply pick up handset or press
speakerphone, dial 1001 and then press the REDIAL/SEND button.
To dial a PSTN number such as 62281486, you might need to enter in some prefix
number followed by the phone number. Please check with your VoIP service provider
to get the information. If your phone is assigned with a PSTN-like number such as
62281493, most likely you just follow the rule to dial 62281486 as if you were calling
from a regular analog phone, followed by pressing the REDIAL/SEND button.
Example 1
If A dial number 187 , A can talk with B . If B dial number 155 , B can talk with A
4.3 Answering Calls
There are three ways to receive incoming calls:
zPick up handset to receive incoming calls
zPress the SPEAKER button to receive incoming calls
zStart-up the voice message function to record the incoming calls, afterwards
listen to voice messages thru phone audio play .
Operations: Enter REC→RECEIVED→NEW→UP OR DOWN to the LIST NO
submenu (maximum is 3 message) 。
Precondition : must enable in Advance /Call service

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Note: User can switch from a hands-free call to handset by picking up the handset.
To switch from a handset call to a hands-free call, press hands-free button, and then
hang up the handset.
4.4 Call Hold
Pressing the HOLD button during current conversation enables you put an active
calling on hold temporarily while a second call is answered or made, press this button
again will go back to the previous call.
Precondition : must enable in Advance /Call service
4.5 Call Transfer
Press the TRANSFER button enables users could transfer an incoming call to the
third party’s number. When user A and user B both sides are on conversation,
Users A press <TRANSFER > button ,and then dial the thid party user C . User
A will hand up . User C ring , User B is on Hold state. User C pick
up ,and talk with user B .
Precondition : must enable in Advance /Call service
Process: Transfer button + the third party number
Example:A is talking with B , A press <Transfer> button and dial C number. A line
break, then B will talk with C.
4.6 Three-Way Calling
EP310-H IP phone support three-way (or conference) Calling. That is users could talk
to more than one person (up to two) at the same time.
Process: press HOLD button →Dial third party’s number->put through→press HOLD
button again →Press * button
Once the three-way initiator concludes the three-way calling, the other two sides can
not continue the conversation call and hand up automatically.
Example: A are talking with B. A press HOLD button for holding B line , and dial the
third party`s number , so A will talk with C . A press HOLD button again for holding C
line , A dial * , make three-way (or conference) calling successfully.
Pro-condition: enable the three functions as below picture.

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Note:
The function 4.4 & 4.5 & 4.6 could be started or closed thru system setting, so
when you need to use above three functions please make sure of opening these
functions.

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5 Configuration Guide
5.1 Config IP Phone through Keypad
5.1.1 Menu Structure:
5.1.2 Keypad Corresponding Symbol Table
5.2 Configuration Procedure for Basic Operations:
5.3 Minimum Configuration
5.3.1 Network Configuration by Keypad
Press MENU button→Input password “123”→Press ENTER button to confirm.
Configure WAN Port IP address: NETWORK→WAN→STATIC NET→IP
Setup WAN Port
Config VOIP Phone protocol
(e.g. config SIP protocol)
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If using DHCP or PPPoE to get IP address dynamically, find user name on
NETWORKÆWANÆPPPoEÆUSER NAME
If using DHCP or PPPoE to get IP address dynamically, find password on
NETWORKÆWANÆPPPoEÆPASSWORD
Configure WAN Netmask: NetworkÆWANÆSTATIC NET ÆNETMASK
Configure WAN Gateway: NetworkÆWANÆSTATIC NET ÆGATEWAY
Configure WAN DNS address: NetworkÆWANÆSTATIC NETÆDNS
Finished all above network configuration, Users can connect IP phone to internet
successfully.
EP310-H IP Phone supports to modify IP address using keypad; Users could refer to
the following flow chart to get a clear picture.
Configuration Example:
Set IP address of Phone WAN port to 192.168.1.70 and LAN port to 192.168.20.1

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Note:
IP Phone must config the correct WAN port IP address and Gateway IP address
before connecting to internet. Due to EP310-H Phone Default mode is router,
(bridge mode is disable) so the WAN port IP could not be set to the same segment
with LAN Port IP address when you modify WAN Port IP. Otherwise the, EP310-H
can not get into internet. But, if you had set wan port and LAN port to same ip
segment , you need to set EP310-H to factory default.
Process: power off ,and press # ,then power on ,input *#168 , and restart the
EP310-H
Default factory setting of WAN configuration is DHCP Client model
Default LAN Port IP=192.168.10.1 (Users could get them by pressing SYSINFO
Key)
5.3.2 Common Shortcut Keys
zKeep pressing 1 key for three seconds, Wan port IP switch to static.
zKeep pressing 2 key for three seconds, Wan port IP switch to DHCP.
Network
LAN
IP
IP
192.168.10.1
Input Value:
Input Value:
192.168.20.1 IP 192.168.20.1
6.Input
192.168.20.1
7.ENTER
Key 8.Press EXIT
twice
LAN WAN
Static net
9.UP/DOWN
10.ENTER
11.ENTER
IP
IP
192.168.1.179
12.ENTER
MENU 1.INPUT “123”+
ENTER Key
Input Value:
Input Value:
192.168.1.70
IP
192.168.1.70
13.DEL
Key
15.ENTER
14.Input
192.168.1.70
4. ENTER
Key
3. ENTER
Key
2. ENTER
Key
5.DEL
Key

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zKeep pressing 3 key for three seconds, Wan port IP switch to PPPOE
5.4 Reboot IP Phone
Enter MENU→SYSTEM→REBOOT submenu to reboot EP310-H IP Phone
Note: if no responding on phone, please cut off power supply to reboot phone.

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6.0 Web Configuration
6.1 Physical Connection
6.2 Preparation for Web Configuration
The IP Phone Web Configuration Menu can be accessed by the following URI:
http://Phone-IP-Address. The IP address can be set to either WAN IP address or LAN
IP address, default factory setting of WAN configuration is DHCP Client model,
default LAN IP address is “192.168.10.1”.
If connect PC with IP Phone LAN port and config to obtain IP address automatically,
you could check the default gateway IP namely LAN IP address of IP Phone. The
procedure as below
a) Access to “Property of local area connection” dialog box
b) Select “Internet Protocol (TCP/IP)”,click “Property” button
c) Setting refers to below dialog box, and then click “OK” button, PC will obtain IP
address automatically.（or set your pc static ip 192.168.10.2）
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Method1 Method2
d) Input “cmd” command on the RUN submenu under PC START, key in “ipconfig/all
on the command lines dialog box to find the default gateway IP address, which is
LAN IP address of IP Phone.
6.3 User verification
Users are requested to make verification when config or browse the IP phone thru
web pages, users can direct login the config menu by inputting username and
password as below:
Default username and password is:
Administrator:Username=admin password= admin high level user interface