golmar GCALL Use and care manual

CALL FORWARDING DEVICE
GCALL/GTWIN
USER AND INSTALLER MANUAL
Code 50124023 TGCALL/GTWIN EN REV.0119

2
ENGLISH
INDEX
USER MANUAL
1. NORMAL OPERATION ........................................................................................................................... 2
1.1. CALL RECEIVING ........................................................................................................................... 2
1.2. INTERCOM FUNCTION BETWEEN SMARTPHONES .................................................................... 4
1.3. INTERCOM CALL FROM MONITOR/ TELEPHONE TO SMARTPHONE........................................ 5
2. THE Golmar GCall APP .......................................................................................................................... 5
3. CREATE A NEW ACCOUNT OR USE A SAVED ACCOUNT .................................................................. 6
3.1. CREATE NEW ACCOUNT............................................................................................................... 7
3.2. USE A SAVED ACCOUNT (SIGN IN)............................................................................................... 7
3.3. ACCOUNT MANAGEMENT ............................................................................................................ 8
INSTALLER MANUAL
4. DEVICE CONFIGURATION FROM THE Golmar GCall APP................................................................... 9
5. Golmar GCall CONFIGURATION MENU .............................................................................................. 12
6. DEVICE INSTALLATION ....................................................................................................................... 13
6.1. IN AN ELECTRIC PANEL .............................................................................................................. 13
6.2. DESCRIPTION OF COMPONENTS .............................................................................................. 14
6.3. PROGRAMMING AN INTERCOM CALL FROM THE MONITOR/ TELEPHONE
TO THE SMARTPHONE................................................................................................................ 15
7. TECHNICAL SPECIFICATIONS............................................................................................................ 16
8. SIMPLIFIED EU DECLARATION OF CONFORMITY ............................................................................ 16
9. CONNECTION DIAGRAMS .................................................................................................................. 17
9.1. SYSTEM WITH CALL FORWARDING DEVICE POWERED OFF BUS LINE ................................. 17
10. NOTES.................................................................................................................................................. 19
USER MANUAL
1. NORMAL OPERATION
1.1. CALL RECEIVING
To be able to receive video door phone calls on
your smartphone, you must:
— Have the Golmar GCall App (with notifications
enabled) installed on your Smartphone.
— Have the app open (it may also be open in
background.)
NOTE: If the app is closed unintentionally, you
will be unable to receive calls!
Smartphone battery use optimisation or energy
saving applications could affect the operation
of the Golmar GCall application when it is
active in background (off screen).
— Have a user Account correctly configured.
— Have a Call Forwarding Device correctly
installed and configured and able to access the
Internet.
For more information about installation and
configuration, please check with your installer.
Whenever there is an incoming a call, your
smartphone will ring and a notification will be
shown.
By accessing the notification, you will open the
Golmar GCall App - displayed as follows:

3
Incoming Call
There are 3 possible options:
1) Select “View camera”.
By clicking on “View camera” you can see your
visitor’s picture before answering the call. This
feature is particularly useful when you wish to
‘make sure’ who is at the door before taking
any action. This could be the case if you wish
to help elderly or sick family members be sure
of the identity of their visitors. Displaying the
caller picture will not prevent being able to
answer from monitor apartment.
2) Answering the call
A call can be answered (either immediately
or after having visually checked the visitor via
the key “View camera”) by swiping the green
answer key from left to right.
3) Rejecting the call
To reject a call just swipe the red reject key
from right to left.
After selecting “View camera”
Once the conversation has begun, the display will
show:
Conversation
To turn off your audio channel during the
conversation, tap the “Mute” key. Press again to
turn it back on.
The “Open door” key will open the main door, while
the “Open gate” key will open the secondary door.
To end the conversation tap the “Terminate” key.
The conversation will stop after about 2
minutes.
If your smartphone is being used for
a telephone conversation, any video
door panel or intercom calls cannot
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be successfully handled and the
corresponding notifications will not be
shown by the Golmar GCall App. It will
still be possible, however, to answer
from the apartment monitor.
If your smartphone is being used for
a video door panel or intercom call,
this will be interrupted by an incoming
phone call.
1.2. INTERCOM FUNCTION
BETWEEN SMARTPHONES
By pressing the “Intercom” 1key in the Home
Page of the Golmar GCall App
Key for Intercom Calls
you can forward a call (voice only) to any other
registered smartphone connected with the
same User Name. The call will be forwarded
in broadcasting mode to all the smartphones
registered under the same account: the first to
answer will begin the conversation.
With the “Intercom” key, only the other
smartphones (and not the apartment
monitor/ telephone) can be called.
The user who is the forwarder of the call will see
this screen:
Intercom call forwarding
The receiver of the call will see a plain incoming call
screen: it will be possible to distinguish between an
intercom call and a call from a door panel by simply
checking the name that is displayed in the top left
corner, i.e. the name of your account.
Although the “View camera” window may appear
in the middle of the black window, even if you try
selecting it no camera picture will be received.
Receiving an Intercom Call
Once the call has been accepted, the two
smartphones start interacting: the centre screen
on the called user’s smartphone will be dark and
although the “Open gate” and “Open door” keys
may be visible, they will not be active.
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The conversation will stop after about 2
minutes.
1.3 INTERCOM CALL FROM
MONITOR/TELEPHONE
TO SMARTPHONE
This feature is only available from the
apartment monitor / telephone to a
smartphone and not the other way
around.
For the intercom call forwarding mode, please refer
to page 15.
The conversation will stop after about 2
minutes.
2. THE Golmar GCall APP
Download the application from the Apple Store
(iOS) or from the Play Store (Android).
Access the corresponding QR link to install the
“GCALL” application:
ANDROID APP. iOS APP.
Launch the application taking care to enable
notification receiving (necessary in order to receive
calls). Wait for the following screen to be displayed:
Opening the App
Immediately afterwards, the Home Page will be
displayed:
Home Page
The meaning of the icons and buttons in the Home
Page is as follows:
1. “Status icon”:
– If the dot is red with an open chain ,
this indicates that the user is not logged
in with an own Account <username>@sip.
srvqt.com
THIS IS THE SITUATION THAT OCCURS
WHEN THE APP IS LAUNCHED FOR
THE FIRST TIME.
– If the dot is green and the chain is closed
, this indicates that a connection has been
successfully established.
THIS IS THE NORMAL CONDITION
WHENEVER YOU LAUNCH THE APP
AFTER YOUR FIRST LOG-IN.
THE CONNECTING SPEED TO YOUR
ACCOUNT CAN BE INCREASED BY
TAPPING THE DOT (WHEN STILL RED).
– If the dot is yellow/orange and flashing
and the chain is closed , this indicates
that the connection has been successfully
established but call receiving has been
disabled on the device currently in use.
2. By pressing the “Info” key, the Software
Version of the app will become available for
reference and you will be able to access the
instruction booklet (full version) of the device.
1
3
2
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Info page
3. By pressing the “Settings” key you will display
the following page:
Settings page with Account not connected
Certain keys are only accessible after
creating an account and logging in with
that account. This is intended to make
the system more user-friendly.
By pressing the “Exit” key you will quit the
application.
WARNING
After exiting the application you will no longer be
able to receive calls.
3. CREATE A NEW ACCOUNT
OR USE A SAVED ACCOUNT
In order to use the App you must select the first
Menu “Create or access account”, the following
page will open:
Create a new account or use a saved account
Below is the meaning of each key:
1. This is the correct selection if you do not yet
have an Account with @sip.srvqt.com (first
access).
2. This should be used if you already have an
Account.
3. Menu normally only used at a later stage, to
make changes to your account (e.g. change
password, email address, etc.) (1).
(1) This item is always available as it
is necessary in special cases - e.g.
should you change your mobile
phone.
In the following paragraphs are descriptions of the
individual menus.
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GCALL
V.1.8
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3.1. CREATE NEW ACCOUNT
Normally, a user does not have an own account on
the server sip.srvqt.com.
From this screen, it is therefore possible to create
one - a necessary condition to be able to use the
service.
Configuration Wizard: Account Creation
Enter your desired user name (e.g. Williams),
password, re-enter the password for confirmation
and indicate a valid email address. The password
must meet the following security requirements:
• It must have a length of at least six characters.
• It must contain at least one upper case
character.
• It must contain at least one lower case
character.
• It must contain at least one digit.
• It must not contain the user name.
By hitting “Sign up” the App will send an email
to the specified address, and the user will be
redirected to the settings page.
In order for the Account to become active, you
need to log in to your email in-box, retrieve the
mail that has just been received and click on the
validation link.
Click on “Continue” and the App will register the
new Account. From here you will be referred to
the Home Page where, a few minutes later, the
green dot will be displayed with a closed chain
to indicate that connection was successfully
established.
Home page
3.2. USE A SAVED ACCOUNT
(SIGN IN)
If, however, the user already has a sip.srvqt.com
account (e.g. one previously created on another
smartphone), (s)he will be able to register directly
from the menu “Use a saved account” and enter
the account credentials:
— User Name
— Password
Entering Existing Account Details
In this case, too, the user will be automatically
referred to the Home Page where, a few minutes
later, the green dot will be displayed with a
closed chain to indicate that connection was
successfully established.
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Home page
Note that up to four smartphones can
be registered on one account while the
same account may be registered on
multiple call forwarding devices.
3.3. ACCOUNT MANAGEMENT
The “Manage Your Account” menu item can be used
to:
— Ask sip.srvqt.com to mail you your forgotten
username or password (providing you enter the
mail address with which your account was first
registered).
— Change your password.
— Change your email address.
These are all standard IT operations and do not
require any special explanations.
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4. DEVICE CONFIGURATION
FROM THE Golmar GCall APP
In order to configure the device, you must first have
created an account (or logged in using an existing
account), as explained in paragraphs 2 and 3.
WARNING: the device GCall/Gtwin, once fully
operational, will forward calls to the owner of
the account that is used in the configuration
step. It is therefore necessary to use the
account of the end user during configuration
operations.
From the Home Page, (with the green dot
displayed and chain closed ) select the “Settings”
key.
You will display:
Settings Menu
From here, select “Configure device” 1.
Follow the directions supplied
(2) and press
“Continue”:
(2) WARNING: the first time the device is turned
on it will take about 50 seconds before the LED
starts flashing.
Configuring Instructions
After selecting “Continue” you must turn on the
Wi-Fi on your mobile phone, and access the Wi-Fi
network created by the device.
Password Info
On the next page you will be able to choose the
name that you wish to give to your device (the name
that will be displayed as ‘Caller’ when you receive
an incoming call). We recommend setting your
home address (street or city name) as the device
name. Now press “Enter” and then “Continue”.
INSTALLER MANUAL
1
2
Connect the smartphone to
the wi- network of the device
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10
Enter the device name
To operate, the device must be connected to
your home LAN network and this in turn must be
connected via a modem/router to the Internet.
The connection to your home LAN can be achieved
via wire or by hooking up to your home Wi-Fi.
Choose which type of connection you wish to use -
either “Wire” or Wi-Fi (“Wireless”).
Choose the connection type
If you choose the wired connection, you will go
directly to the IP address configuration step (see
page 11).
While if you choose instead the connection via
Wi-Fi,
Connection via Wi-Fi
it is essential to select from the dropdown menu the
(home) network to connect to.
Sample list of available networks
After you have selected it, press “OK” to confirm.
In the next screen enter the network Password and
press “Continue”
(3).
(3) Tick ”Advanced” only for access to
special settings, e.g. access to hidden
networks.
With the wireless configuration it is optionally
possible to identify up to two time intervals during
which the Wi-Fi will be automatically switched off
daily (e.g. nightly from 11:00 P.M. until 7:00
A.M.): during these intervals, the LED on the Call
Forwarding Device will be lit (steady orange light.)

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Wi-Fi Switch-off Intervals
After setting the time intervals (as an optional
operation) press “Continue” to go to the next page.
IP Routing Mode
It is preferable to choose the default configuration
options. Should this be not possible, if the network
to which you wish to connect requires a fixed IP
address, select the option “Advanced” to open the
following page:
Advanced Settings
Enter the following values in the empty fields: IP
Address, Subnet Mask, Default Gateway and DNS
(e.g.: 8.8.8.8) then press “Continue”.
Now, it will be possible to choose the VIDEO
quality(4) (Default value: LOW) then press “Continue”.
(4) A LOW video quality allows for operation
notwithstanding the Internet connection
speed. Unless you are absolutely sure
to have a high Uploading rate, select
MEDIUM or HIGH speed.
Selecting video quality

12
Pressing the “Save” key allows the device to store
the configuration.
Configuration saving
After the configuration has been successfully
completed, the following screen will be displayed:
Configuration End
After pressing “Continue”, you will now be returned
to the HOME PAGE and you will be ready to start
using the application.
5. Golmar GCall
CONFIGURATION MENU
App Configuration Menu
Optionally, the Golmar GCall application can help
you to:
— Limit incoming calls to periods in which the
device is connected to a Wi-Fi network, which
will save your SIM card data allowance.
— Disable incoming calls without having to log
out; in this case, calls will no longer be received
until the switch is set back to “Enable”.
To show the user that incoming calls
have been disabled in the App setup
page, the status icon in the home page
will be on (yellow/orange light) and
flashing.

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6. DEVICE INSTALLATION
Installation of the device must be carried out by a
skilled installer.
The product is designed to be powered according
to national system regulations.
The Call Forwarding Device can be used to
forward a voice-video call or a voice-only call to
a smartphone with the Android or iOS operating
system.
This is done by establishing an Internet connection
through an ADSL router/modem or via 3G/4G using
a Cat5 cable or via Wi-Fi.
The device was designed for use in
homes and can be used to configure
only some network parameters.
If may consequently not work on
specific business IP networks.
The Golmar GCall App must be downloaded to the
user’s smartphone, connected to the Internet via a
mobile data or Wi-Fi connection, in order to be able
to receive the call.
In addition to receiving the call, the Golmar GCall
App also ensures intercommunication with other
smartphones connected to the same account.
Moreover, the Golmar GCall App is necessary to be
able to configure the device parameters.
The Call Forwarding Device only works
in combination with one or more
monitors / telephones available in the
apartment and is always configured as
slave device with ID/code equal to 3
To ensure correct operation of the Golmar GCall
App, some essential requirements must be verified:
1) good Wi-Fi signal quality on the device;
2) upload data band ≥ 300 kbps for the Internet
service supplied by your home provider to the
device;
3) check that your smartphone data plan does not
require VoIP data flow locking.
WARNING
Applications that:
— optimise the use of the battery,
— ensure energy saving for your smartphone,
— protect the device (antivirus or similar software),
could adversely affect the operation of the
Golmar GCall application when in the off-screen
(background) mode.
The Call Forwarding Device must be installed in an
electric panel or gabinet:
6.1. IN AN ELECTRIC PANEL
1. Insert the spacer behind the device in its
special seat, ensuring that it is locked by the
lever A.
A
1
2
2. Insert the retainers B of the spacer in the DIN
rail in such a way that the terminal strips of the
device are pointing downwards, then insert the
retainers C.
C
C
B
B
3. Remove the terminal strip cover.
2
1
3
4. Connect the assembly to the system.
The end of a stranded conductor must
not be consolidated with mild soldering
in the points in which the conductor is
subject to contact pressure.
5. Carry out the device configuration by means of
jumpers and/or dip-switches.
6. Replace the terminal strip cover.
7. Power on the device.
8. Complete your parameter configuration by
using the Golmar GCall App.

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6.2. DESCRIPTION OF
COMPONENTS
1 2 534678
1. STATUS LED: LED showing the state of your
Internet connection.
• flashing red light: the device is turned on in
the configuration mode;
• steady green light: the device has been
correctly registered with the Golmar SIP
server and is ready to forward calls to a
smartphone;
• flashing green light: the device is in
Upgrade mode;
• steady red light: the device is showing that
there is no Internet connection;
• steady orange light: device not enabled (no
active Wi-Fi.)
During power-on or after pressing
the PROGR/RESET key, the device
will need 50s to start up; during this
time, the LED will remain off.
2. PROGR/RESET key: by pressing the button
for a time
• comprised between 2s and 4s, the device
will restart in the configuration mode
(maintaining any parameters that had already
been configured);
• shorter than 2s or longer than 4s, the
device will be restarted.
After 5 short consecutive presses
(at time intervals shorter than 1s)
the device will restore its factory
parameters and signal the event
with a flashing red/orange/green
LED light, to then switch to the
configuration mode.
After 3 short consecutive presses
(at time intervals shorter than 1s)
the device switches to Upgrade
mode. The green LED will blink
continuously to indicate the event.
3. LAN connector: Ethernet port for wired
connection to the home network.
4. Jumpers to define the type of power supply
to the device.
Power from Bus line
(DEFAULT)
Power from local external power
supply
5. +/- 24V terminals: external local power supply
terminals.
Certain Gtwin system configurations allow the
Call Forwarding Device to be powered directly
from the BUS line of the system without using
a local power supply (FA-GCALL, see manual
50122357); a few limit examples are listed in
the following table:
Type of
cable
Max
no. of
monitor
per riser
column
No. of
monitors/
telephones
with Call
Forwarding
Device
Max no. of Call
Forwarding
Devices
powerable
from the
system BUS (*)
RAP-GTWIN/
HVV05-F
1 mm2
(AWG17)
128
≤12 all
13÷19 11
20÷23 10
24÷27 9
28÷31 8
32÷35 7
36÷39 6
40÷43 5
44÷47 4
48÷51 3
52÷55 2
56÷59 1
60÷63 0
Cat5 /
telephone
wire pair with
Ø 0.6 mm
(AWG22)
64
≤18 3
19÷32 2
Wire, 1 mm2
(AWG17) 32 ≤12 all
13÷16 11
(*) Any excess devices must be powered off local
power supplies FA-GCALL.
It is possible, however, to calculate the exact
number of Call Forwarding Devices (without
power supply) that can be arranged within the
system, knowing the type and the number of
monitors/ telephones that you wish to use:

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1. In the case of a system with RAP-GTWIN
cable or HVV05-F cable 1 mm2(AWG17) or
single wire, 1 mm2(AWG17)
CFSAmax = [127 – PI1 – (2*PI2) – CF] / 8
2. In the case of a system with Cat5 cable or
telephone wire pair with Ø 0.6 mm (AWG22)
CFSAmax = [127 – PI1 – (2*PI2) – CF] / 30
Where:
CFSA: is the result that expresses the
maximum number (rounded down) of
Call Forwarding Devices without power
supply that can be powered off the
system BUS.
PI1: number of monitors/ telephones present
in the system.
PI2: number of monitors or PABX interfaces
present in the system.
CF: Number of Call Forwarding Devices
present in the system.
6. LINE IN, LINE OUT terminals: connection to
the system bus.
7. Jumper Z: line termination setting.
Line termination must be activated on a device
connected at the end of a line without a new
section restarting from the LINE OUT terminals.
Termination on
(DEFAULT)
Termination off
8. Dip switch CODE: they define the number of
the apartment in the column:
• no. 1: do not move, it should remain set
to OFF ;
• no. 2 to 8: they define the apartment number
in the column
For no. 2 to 8 dip-switch settings, refer to
the System Gtwin manual (code. 50122345).
= =
ON
ON
6.3. PROGRAMMING AN
INTERCOM CALL FROM
MONITOR/ TELEPHONE
TO THE SMARTPHONE
After ensuring that the Call Forwarding Device is
configured correctly, go to the monitor/ telephone
apartment to be programmed as the caller.
Programming with handset on-hook.
1. Make a call from the door panel to the
apartment.
2. On your smartphone, answer the call and
leave the conversation open.
3. On the monitor/ telephone:
a. press and hold the button Bfor more
than 5 seconds; programming start is
confirmed by the yellow LED starting to
flash at a slow rate;
b. now press the key to be programmed
(A, B or C ) for at least 3 seconds until a
confirmation tone is heard.
4. On your smartphone, open the main door.
5. On the monitor/ telephone:
a. a beep sound will confirm that
programming has been successfully
completed;
b. to quit the programming mode, hold the
key Bdown for more than 5 seconds,
and the programming LED will turn off.
6. On your smartphone, end the current
conversation.
7. To check the programmed function:
a. lift the handset off the hook at the
monitor/ telephone and press the
programmed key;
b. check for the presence of the call
on your smartphone and of a voice
feedback when you answer.

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7. TECHNICAL
SPECIFICATIONS
Input voltage from BUS line: ...................... 48 V
External input voltage: .............................. 24 V
Maximum absorption: .............................. 200 mA
Absorbed power in operation: ................ max 6 W
Operating temperature:........................ -5 ÷ +45 °C
Max humidity:.................................................. 95%
Ethernet interface: ............................. 10/100 Mbps
Wi-Fi: ........................................................ 2.4 Ghz
(conforms to IEEE 802.11 b/g/n)
with internal antenna
Dimensions (LxHxD):
140 (~8 DIN modules) x 90 x 60 mm
The product is designed to be
powered off a BUS line or external
power supply “FA-GCALL”, via
24V (6 W, 24 V ) terminals, with
power supply up to the specified
power source requirements (LPS)
and protected against short
circuits and overcurrents according
to EN 60950-1:2006+A11+A1+A12+A2
provisions.
8. SIMPLIFIED EU
DECLARATION OF
CONFORMITY
Hereby, GOLMAR SISTEMAS DE COMUNICACIÓN
S.A., declares that the radio equipment type:
Call Forwarding Device GCall/Gtwin for GTWIN
system code 12078358 is in compliance with
Directive 2014/53/EU.

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9. CONNECTION DIAGRAMS
9.1. SYSTEM WITH CALL FORWARDING DEVICE POWERED
OFF BUS LINE
IN-OUT connection on the Call Forwarding Device (End of line on monitor):
RISER APARTMENT
(1) Take off the jumper of all the distributors except in the last one.
(2) For more information, see “TGTWIN MANUAL SISTEMA (cód. 50122345)” manual.
(
*
) For the device configuration (see pages 14 and 15).
2
JP V.INT/V.EXT: V.INT
JP Z: OFF
To router/modem ADSL or 3G/4G.
DIP1: OFF
LINE
2
LINE
1
3
LINE LINE
4
LINE OUT
LINE IN
Z=OFF
External
Door Bell
S+
S-
LINE IN
LINE OUT
CP
LINE IN
LINE OUT
LAN
24Vcc
MONITOR
MASTER
JP Z: ON
TO NEXT DISTRIBUTORS
DISTRIBUTOR
D4L-GTWIN
2
( )
TO PREVIOUS DISTRIBUTORS
*
( )
1
( )
2
( )
21
INT 0
ON
SW2
CALL FORWARDING
GCALL/GTWIN

18
IN-OUT connection on the monitor (End of line on Gcall/Gtwin device):
RISER APARTMENT
(1) Take off the jumper of all the distributors except in the last one.
(2) For more information, see “TGTWIN MANUAL SISTEMA (cód. 50122345)” manual.
(
*
) For the device configuration (see pages 14 and 15).
2
JP V.INT/V.EXT: V.INT
JP Z: ON
To router/ modem ADSL or 3G/4G.
DIP1: OFF
LINE
2
LINE
1
3
LINE LINE
4
LINE OUT
LINE IN
Z=OFF
LINE IN
LINE OUT
LAN
24Vcc
MONITOR
SLAVE 1
JP Z: OFF
CALL FORWARDING
GCALL/GTWIN
DISTRIBUTOR
D4L-GTWIN
2
( )
TO PREVIOUS DISTRIBUTORS
*
( )
1
( )
2
( )
LINE IN
LINE OUT
CP
S+
S-
2
MONITOR
SLAVE 2
JP Z: OFF
2
( )
LINE IN
LINE OUT
CP
S+
S-
2
External
Door Bell
MONITOR
MASTER
JP Z: OFF
2
( )
LINE IN
LINE OUT
CP
S+
S-
21
INT 1
ON
21
INT 0
ON
21
INT 2
ON
SW2
SW2
SW2
EL-569
(IN/OUT Unit)
EL-569
(IN/OUT Unit)
EL-569
(IN/OUT Unit)
TO NEXT DISTRIBUTORS

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10. NOTES

Golmar se reserva el derecho a cualquier modificación sin previo aviso.
Golmar se réserve le droit de toute modification sans préavis.
Golmar reserves the right to make any modifications without prior notice.
[e-mail]
www.golmar.es
Sistemas de comunicación S.A.
GOLMAR S.A.
C/ Silici, 13
08940- Cornellá de Llobregat
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