Google Nest Protect User manual

2019 | Condential and Proprietary | Do not distribute
Nest Protect
Nest Pro Guide

2019 | Condential and Proprietary | Do not distribute
Any Qs?
Pro line: 855-VIP-NEST or 855-847-6378
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Hey there!
Welcome to the Google Nest Protect Pro Guide.
Here you will nd everything you need to install
the Nest Protect for customers who expect more
from a smoke alarm.
Section Page
Technical specs
Get to know Nest Protect on a deeper level.
4
Installation guides
A step-by-step guide to installing Nest Protect.
5
Category expeise
Find out how Nest Protect does it beer.
12
Beer Together
Explore the benets of using Nest Protect along with other
Google Nest products.
15
Additional resources 16

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5.3 in 1.5 in
Meet Nest Protect
●Nest Protect
●Six long-life AA baeries (Baery only)
●Three long-life AA baeries (Wired)
●AC 120V connector (Wired)
●Three wire nuts (Wired)
●Backplate
●Four screws
●Welcome Guide
What’s in the box

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Weight Siren Operating temperature Lights
Sensors
●40˚F to 100˚F
●(4˚C to 38˚C)
●Humidity: 20%RH to
80%RH
Ambient light
RGB light ring
with 6 LEDs
Audio
Speaker loudness: 80
dB @ 3  (1 m) @ 1kHz
85 dB SPL @ 10  (3 m)Baery: 13.9 oz
(379.0 g
Wired: 13.2 oz
(375.0 g))
Wireless
●802.11b/g/n (2.4GHz) Wi-Fi
●802.15.4 (2.4GHz)
●Bluetooth Low Energy
Product requirements
●Wi-Fi connection
●Phone or tablet with Andriod 5.0 or later and iOS 10 or later. Check detailed Nest app requirements here.
●
●Free Nest account
Sensors
●Split‑Spectrum smoke sensor
●Occupancy (120° eld of view up to 20 feet)
●10 year electrochemical carbon monoxide sensor
●Ambient light
●Temperature
●Accelerometer
●Humidity
●Microphone
Power requirements
●Baery model: Six long-life AA baeries (Energizer® Ultimate Lithium “L91”)
●Wired model: Three long-life backup AA baeries (Energizer® Ultimate Lithium “L91”)
●Protect requires full line voltage and is not compatible with low voltage wiring.
All the specs

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Tip: Keep Nest Protect in its clear plastic dust cover until installation.
Step 1: Get the Nest app
To download the Nest app and create a free account direct them to the Apple App Store
or Google Play. User may already have an account but make sure it’s the latest version.
Step 2: Add your Protect to the app
The Nest app will guide you through:
●Scanning the Nest Protect QR code
●Connecting to the internet
●Connecting to other Nest Protects in the home
●Connecting additional Protects
You may have to twist the alarm to release it. Unscrew and remove the backplate if
there is one. The old smoke alarm might make a loud noise when you disconnect it.
Tip: All smoke alarms prefer to live in a dust free area, so remove any dust before you
install Nest Protect.
Step 3: Remove old smoke alarm
Saving the Entry Key for each Protect is recommended. The 6 digit long code on the back next to
the QR code can help the customer with adding and removing Protects from the app in the future.
Nest Protect 2nd Gen Baery
This is your comprehensive step-by-step guide to installing Nest Protect.
There are two generations of the Nest Protect along with the wired and baery powered
models. To make sure you install the right model, check here.
Step by step
Installation guide
Step by step

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Remove the clear plastic dust cover and hold Nest Protect against the backplate
and turn it clockwise. You’ll feel the tabs drop into place and grip the backplate.
Continue turning until it’s square with the wall or ceiling. Install the rest of the Nest
Protects if you have more.
Tip: To remove your Nest Protect (for cleaning or baery replacement), turn it
counterclockwise until it disconnects from the backplate.
Step 5: Install the Nest Protect
Press the buon on the Nest Protect and it will tell you what to do next. If there
are more than one Protect, the others in the home should speak up and conrm
they’re all connected.
Note: All the Nest Protects can communicate if they’re within 50  (15 m) of
each other inside a home. If wireless inteerence or range is an issue, add more
Nest Protects..
Step 6: Press to test
Screw the Nest backplate to the ceiling or wall using the included screws. The Nest screws
are self-tapping, so there’s no need to drill pilot holes in wood, plaster and other relatively
so materials.
Tip: The backplate’s Nest logo must face away from the ceiling and towards the user, or you
won’t be able to aach the Nest Protect to it.
Step 4: Install the Nest Protect backplate

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Nest Protect 2nd Gen Wired
Tip: Keep Nest Protect in its clear plastic dust cover until installation.
Step 1: Get the Nest app
To download the Nest app and create a free account direct them to the Apple App Store or
Google Play. User may already have an account but make sure it’s the latest version.
Step 2: Add your Protect to the app
The Nest app will guide you through:
●Scanning the Nest Protect QR code
●Connecting to the internet
●Connecting to other Nest Protects in the home
●Connecting additional Protects
Saving the Entry Key for each Protect is recommended. The 6 digit
long code on the back next to the QR code can help the customer
with adding and removing Protects from the app in the future.
Step 3: Turn o power
Be safe and avoid blowing a fuse by either removing the fuse from the fuse box or
switching o the circuit breaker for the room where the Nest Protect is being installed.
Warning: Failure to turn o power can result in serious electrical shock, injury, or death.
Make sure the power light is o on the alarm then twist or maneuver until it
releases. Carefully remove it to keep from damaging the wall or ceiling.
Step 4: Remove old smoke alarm
Note: If there is no old alarm skip to step 8

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Step 6: Remove the old connector
Twist the wire connectors counterclockwise to unscrew them and detach the
120V connector from the old alarm. The exposed wire should be straight and
measure 3/8 in (1 cm).
Step 7: Aach the Nest Connector
Hold the white wire ends together then twist the wires together. This ensures the connection won’t come loose when
pushing the wires back into the ceiling. Then cap them with a wireconnector and twist clockwise until it’s secure.
Repeat with the black wires. Extra wires should be capped with wire connectors. These were likely “communicating”
wires and are not needed because Protect communicates through Wi-Fi. Protect won’t be able to communicate with
other hardwired, non-Nest alarms.
Step 8: Install the Nest Protect backplate
Reuse the existing screws and screw the Nest backplate to the existing
electrical box. Or use the Nest screws and aach the backplate directly
into the wall or ceiling.
Impoant: In order to aach the Nest Protect to the backplate the Nest
logo must face away from the ceiling and towards the user.
Tip: If the electrical wiring box is recessed and isn't ush with the wall
or ceiling, use the dry wall screws that are included in the Nest Protect
(Wired 120V) box and aach the backplate directly to the ceiling.
Unscrew the backplate from the electrical box. Save the screws for installing the Nest Protect backplate later.
Step 5: Remove old backplate

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Tuck any excess wiring into the electrical box rst. Remove the clear plastic dust
cover, hold Nest Protect against the backplate and turn it clockwise. You’ll feel
the tabs drop into place and grip the backplate. Continue turning until it’s square
with the wall or ceiling. Install the rest of the Nest Protects if there are more.
Impoant: If installing multiple Nest Protects make sure they are within 50 feet
of each other to avoid connection issues.
Step 9: Connect power
Plug the 120V connector into the back of the Nest Protect.
Step 10: Install the Nest Protect
Tip: If the customer wants to remove the Nest Protect for cleaning, remind them to rst turn o power to the Nest
Protect at the breaker box or remove the fuse. Then turn counterclockwise until it disconnects from the backplate.
Step 11: Turn power back on
Plug the 120V connector into the back of the Nest Protect.
Step 12: Press to test
Press the buon on the Nest Protect and it will tell you what to do next.
If there is more than one Protect, the others in the home should speak
up and conrm they’re all connected.

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Solve it:
Aer Nest Protect is set up and connected to the
app it can become disconnected from Wi-Fi. It
might say it is oine in the app or it’s missing
Nest Protect History information. This issue could
be solved by restaing the router, checking if the
Nest app is updated to the most recent version
and more. Check here to nd the resolution.
Solve it:
All environments are dierent so issues may
occur and you’ll see an error code on the Nest
app. Tap your code below for more information.
●P002
●P009
●P013
●P018 or P008
●P002 and P013 (Iphone 6 or 6+)
Troubleshooting tips
Oine in the Nest app Error codes
Take a look at how to solve some common issues that can arise with Nest Protect.