
General
Order no. 084 181 949-inter Edited by: KONS-mpöp-mrie G:\BA-181949-INTER_A.DOC
A-2
2 | Warranty
All devices and systems supplied by Grünbeck Wasseraufbereitung
GmbH are manufactured according to the most recent technical
standards and subjected to a comprehensive quality assurance
system. All warranty claims are subject to our General Terms and
Conditions (see excerpt below):
Terms and Conditions of Sale and Delivery (excerpt)
. . . . . . . .
11. Warranty
a) If goods and services are supplied which are obviously
defective, the Customer must report such defects within
8 (eight) days after receipt of such goods and services in
order to maintain the liability claims.
b) If the defect is of such a nature that only a spare part
needs to be replaced, Grünbeck shall have the right to
request the Purchaser to replace the new part delivered
by us if the costs for sending a technician to the Pur-
chaser's site are unreasonably high.
c) The warranty periods are:
- two years: for devices for private use (natural per-
sons)
- one year: for devices for industrial or commercial use
(companies)
- two years: for all DVGW-certified devices, also for
industrial or commercial use within the framework of
the liability agreement with the ZVSHK.
after delivery/acceptance. This excludes electrical parts
and parts which are subject to wear and tear. The war-
ranty period shall only apply if the operating instruc-
tions are observed meticulously, if the device is mount-
ed, commissioned, operated and maintained properly,
and/or if a maintenance contract is made within six
months. If these requirements are not met, the warran-
ty shall be void. The warranty shall be void if the pur-
chaser uses dosing agents or chemicals supplied by other
manufacturers and if the quality and composition
of such dosing agents or chemicals is beyond Grünbeck's
control. Grünbeck shall not be liable for defects or dam-
age resulting from inept handling or operation.
d) Grünbeck shall only be liable if the Customer performs
the maintenance work as stated in the operating instruc-
tions or has the maintenance work performed in such a
way and if the Customer uses spare parts supplied or
recommended by Grünbeck.
e) Grünbeck shall not be liable for damage resulting from
frost, water or electrical over-voltage or from parts
which are subject to wear and tear. This applies in par-
ticular to electrical parts.
f) The claims of the Purchaser are limited to repair or
replacement, as the case may be, at the discretion of
Grünbeck. Grünbeck shall have the right to several at-
tempts to repair. If Grünbeck fails to repair or re-place
the defective delivery within a reasonable time, the cus-
tomer shall have the right to either cancel the contract
or demand an appropriate reduction of the purchase
price.
g) In case of complaints with regard to systems that are not
installed in Germany, the warranty claim will be settled
by the local technical service authorised by Grünbeck. If
no technical service is designated in the specific country,
the assignment of Grünbeck’s technical service shall end
at the German border. All additional cost, apart from the
material required, shall be borne by the customer.
. . . . . . . .
3 | How to use this operation manual
This operation manual is intended for the operators of our systems.
It is divided into several chapters (a letter is assigned to each of
them) which are listed in the “Table of contents” on page 1 in al-
phabetical order. In order to find the specific information you are
looking for, check for the corresponding chapter on page 1.
The headers and page numbers with chapter information make it
easier to find your way around in the manual. In case of larger
chapters, first check out page 1 of said chapter (e. g. H-1) where
you will find more information on the contents of this chapter.