Guardian Safety Pendants MediFone User manual

MediFone
User Guide
Contents
What’s in the box…………………….2
Testing Your Device……………....6
MediFone Product Features….……3
Fall Detection……………………...7
Your Device…………………………..4
Useful Codes……..………………..8
Charging the Battery………………...4
Troubleshooting………..……….…9
Turning the Device ON/OFF………..4
Safety Precautions……….………10
Emergencies/ Phone Calls………....5
Terms and Conditions…….……..11
Page 1
© 2019. Guardian Safety Pendants. All Rights Reserved

What’s in the Box
1) MediFone with pre-installed 5) 1x Charging Cradle
rechargeable battery
2) 1x Wall Power Adapter
3) 1x Charging Cable
4) 1x Black Lanyard (lanyard may look different from the ones shown here)
Page 2
© 2019. Guardian Safety Pendants. All Rights Reserved

MediFone Product Features
Feature
Description
Emergency Operation
Press the big (SOS) button for 2-3 seconds to call/text
your emergency contacts.
Fall Detection
Automatically notifies contacts if a fall is detected.
Cancelling the SOS/Fall
Alert
Press both Side Buttons at the same time to stop the
calls/texts from occurring.
Speed-dial any of 8
Contacts
Press the Top Side Button for 2-3 seconds to see
contacts’names. Scroll down by pressing the Bottom
Side Button or scroll up by pressing the Top Side
Button. Call the selected contact by pressing the SOS
Button.
Volume Control
During a call, press the Top Side Button to increase
the volume or the Bottom Side Button to decrease the
volume
Size and Weight
65mm x 48mm x 19mm; 56grams
Realtime GPS Location
Shows your location to your contacts using Google
Maps.
Long Standby Time
Unless the MediFone is frequently used for phone
calls, the battery should last up to 7 days between
charges.
3G & 4G
The MediFone will find the strongest network to use.
Works indoors and outside, wherever a mobile phone
works.
Waterproof (IP67)
Water may be splashed on it but it’s best to use with
care when in the shower (see pg 10 - KEY POINTS)
Blocking unknown
numbers
The MediFone can be made to receive calls from
anyone (the default) OR only from those who are listed
as contacts.
Auto Answer
Incoming calls are automatically answered (the
default) OR the device can be made to manually
answer with the press of a button.
Battery Charging
Indicator
An image of a battery will appear on the device’s
screen indicating it is charging.
Page 3
© 2019. Guardian Safety Pendants. All Rights Reserved

Your Device
Charging the Battery
Connect the smaller end of the charging cable to the port at
the back of the cradle, and the larger end of the charging
cable to the Power Adapter.
Lie the MediFone flat onto the cradle.
An image of a battery will appear on the MediFone’s screen
indicating it is charging.
Turning the Device ON/OFF
To turn on the device: Press and hold the Bottom Side Button
for 2-3 seconds. The unit will vibrate briefly and beep. The word
“Guardian”will appear on the screen followed by “GSM Init Now”
until it’s finished powering on.
To turn off the device: Press and
hold the Bottom Side Button for 4
seconds. The unit will vibrate and
beep. “POWER OFF NOW”is
momentarily shown on the screen.
Page 4
© 2019. Guardian Safety Pendants. All Rights Reserved

Emergencies / Phone Calls
In an Emergency
In an emergency, press the SOS button for 3
seconds and release when you feel it vibrate.
The screen will display “SOS”. A call will first
be made to Contact #1. The contact will hear
a message to press button 1 on their keypad.
If Contact #1 presses this button, the MediFone
will not call anyone else and there will be no time
limit in their conversation with the user. After the
call, they will receive a text message with a link to
Google Maps identifying the location of the user. This occurs whether the
contact presses on on their keypad or not. The MediFone user can hang
up/end the call sequence by pressing the SOS button.
When calling any of the 8 emergency contacts
Press the Top Side Button for 2-3 seconds to see
the contacts’names. Scroll down by pressing the
Bottom Side Button or scroll up by pressing the
Top Side Button. Call the selected contact by
pressing the SOS Button. When the person you
want to call is highlighted, press the SOS button to
call that person. The screen will then show “Call out
(name of the contact you selected)”, for example
“Call out Mary”.
Hanging Up
If you want to end the phone call at any time, press the SOS button just
once briefly (DON’T hold it down). Hanging up during an emergency
sequence will stop the MediFone from calling the other emergency
contacts.
Receiving Calls (default setting)
Calls can be received on your MediFone from any number. It will ring
once then automatically answer.
Page 5
© 2019. Guardian Safety Pendants. All Rights Reserved

Testing Your Device
It is recommended your MediFone be tested every 1-3 months.
The SIM card registrant should periodically check the credit on
your SIM card, topping it up when it drops below $3.00.
Performing the Test
1. Let your emergency contacts know you are testing the
unit.
2. Press and hold the SOS button for 2-3 seconds until
‘SOS’is shown on the screen and the device beeps.
3. Texts will be sent to your emergency contacts after
each call letting them know you need help, providing a
Google Maps link to your location.
4. Contact #1 will be called first. When they answer,
confirm that they can hear you and you can hear them.
5. The contact must press 1 on their keypad within 30
seconds after answering their phone. This tells the
MediFone that a real person has answered instead of a
machine, eliminates the time limit on the call, and
ceases calls to the other contacts. The MediFone will
proceed to call the next contact if number 1 isn’t
pressed by the emergency contact.
Page 6
© 2019. Guardian Safety Pendants. All Rights Reserved

Fall Detection
Automatic fall detection will measure your orientation and impact with a
surface. Generally, the MediFone must drop at least 50cm, then stop
suddenly to activated. If the unit senses what may have been a fall, it
will beep 9 times in 15 seconds.During this warning period, you may
cancel the Fall Alert before the call sequence begins. To cancel the
alarm, firmly press BOTH Side Buttons at the same time until the
screen displays “Fall Alert Cancelled”.
Fall detection is particularly useful for those prone to blackouts or
epileptic seizures. It’s easy to turn fall detection off or on. Refer to the
Useful Codes (pg 8) or call us and we’ll make the change for you.
It is NOT recommended that you test the fall alert function while
wearing the device. If fall detection is on and you want to hear what
happens when a fall alert is triggered, hold the device just above waist
height over a soft surface (e.g. a carpeted area) and drop the device.
The tune will then play after a brief delay. When the beeps are
heard,firmly press BOTH Side Buttons at the same time to cancel the
calls and texts before they’re sent. DO NOT throw the device.
The fall alert works best when the MediFone is worn on a lanyard.
Most of the time when someone falls they are not unconscious. If you
are conscious, don’t wait for the beeps to be heard. Press and hold
the SOS button to be assured that your emergency contacts are
notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may
occur. It’s also possible that a fall may not be detected.
Page 7
© 2019. Guardian Safety Pendants. All Rights Reserved

Useful Codes
By sending the following ‘codes’in a text message to the MediFone, you can
make the following changes or receive important information.
Code
Response
F
LOCATING
DEVICE
Click the link on the incoming text to open Google Maps and see the user’s location. An
example return text will read:
GPS OK! Date: dd/mm/yy Time: (24 hour time) Speed: km/h
Battery Level: %
maps.google.com/maps?q=xxx
Ax,y,z
PROGRAM
EMERGENCY
CONTACTS
Use this code to (re)program emergency
contacts one at a time.
- Replace x with the contact number
(i.e. 1-8)
- Replace y with the phone number of the
contact
- Replace z with the name of the contact
For example, to reprogram emergency
contact 1, text:
A1,0411111111,John
To reprogram emergency contact 2, text:
A2,0422222222,Mary e t c .
To delete an emergency contact,
Replace x with the contact number
(i.e. 1-8)
Replace y with the letter D (must be
capitalised)
For example, to delete emergency contact 1,
text:
A1,D
KL,xxx
FALL
DETECTION
The default is that Fall Detection is on and set at sensitivity 050.
(KL,001 = least sensitive, KL,255 = most sensitive)
Sensitivity can be adjusted by replacing xxx with any number from 001 –255.
For example, text: To turn off Fall Detection, text:
KL,060 KL,000
L5,xx:x x
DAILY
ALARM
Use this code to set a daily alarm.
Replace xx:xx with a time of day using 24 hour time.
For example, for the alarm to be at 9:30am, text:
L5,09:30
For the alarm to be at 9:30pm, text:
L5,21:30
NOTE: Only 1 alarm
may be
programmed into
the device. When
the alarm goes off,
press the SOS
button once to stop
it from beeping.
Q2,x
WHITELISTING
Whitelisting means only the emergency contacts can call the MediFone.
Replacing x with 0turns on whitelist (only contacts can call); 1turns off whitelist (anyone
can call)
For example, to allow anyone to call the MediFone (whitelisting off), text:
Q2,1
Q3,x
AUTOANSWER
Auto answer means the MediFone will ring once when called and then automatically
answer. Replacing x with 0turns on auto answer (which is the default setting); 1turns off
auto answer (anyone can call). If auto answer is switched off, then the user must press
the Top Side Button to answer the call.
For example, to allow only contacts to call the MediFone (whitelisting on), text:
Q2,0
Page 8
© 2019. Guardian Safety Pendants. All Rights Reserved

Troubleshooting
Issue
Commonly known cause
Potential Solution
False SOS alert
or unwanted
activation
occurred
User accidentally pressed the SOS
button when leaning against
something, holding an object up to
the chest or was trying to turn device
off and did so incorrectly.
Perhaps adjust how the
device is being worn -
shorten the length of the
lanyard so the device sits
higher on your chest.
Fall Detection
was activated by
mistake
The MediFone may trigger the fall
alert when it senses what may have
been a fall. If the fall alert warning
sound is easily activated by accident,
it’s likely that a setting adjustment is
needed. Refer to page 8 to learn how
to adjust the fall detection’s
sensitivity level.
When you hear the fall
detection sound, press
BOTH Side Buttons at the
same time. This will cancel
the calls and texts from
being sent.
User fell but Fall
Detection did not
activate
The MediFone’s fall detection
triggers only when certain criteria of
its sequential algorithm is met. The
technology is inherently accurate
approximately 90% of the time.
The sensitivity of the fall
detection can be changed -
refer to page 8 in this
guide or simply call us. By
wearing the device closer
to your body, the device
can better pick up a fall.
GPS location is
incorrect on
Google map
1) GPS was not in ‘search mode’at
the time of activation
2) GPS could not see the satellites at
the time (e.g. in a rural area)
3) User is likely indoors
GPS works best outside
where there is a direct line
view to the satellites. If
greater GPS consistency is
needed, the GPS can be
programmed to be on all
the time. More frequent
recharging of the
MediFone would be
necessary in this case.
The device does
not seem to be
charging or the
charge is not
lasting as long
1) Device isn’t being placed in the
charging cradle properly. The battery
shows on the screen when charging.
2) Standby time gradually becomes
less as the battery ages.
1) Ensure cradle red light is
lit and the MediFone is
displaying the battery
charging symbol.
2) The battery should last
for up to 10 years.
Page 9
© 2019. Guardian Safety Pendants. All Rights Reserved

Safety Precautions
This Guardian Safety Pendant (Guardian SP) is reliant on the cell phone service
provider’s network coverage to make phone calls, to send SMS text messages and
to transmit information regarding GPS positioning. These services may vary between
providers and locations throughout the world. GPS location is often not available
when the Guardian MediFone is inside a building. Also, outdoor location
performance can sometimes deliver inaccurate coordinates if the device is unable to
get a fix on a minimum number of satellites. The accuracy of GPS positioning is
determined by the availability of unobstructed line of sight to the available satellites.
It is highly recommended that the user periodically test their unit every 1-3 months by
pressing the SOS button. Warn contacts first. It is the user’s responsibility to assure
that their phone service provider is notified before their credit or debit card expires or
if credit needs to be added to the SIM card used in their Guardian SP.
KEY POINTS
•It is NOT RECOMMENDED to wear with the lanyard while sleeping.
•The Guardian MediFone is built to wear while showering but is not submersible.
However if you do decide to take it into the shower, we recommend you place it into a
zip-lock bag. Otherwise, hang it on a hook or place it onto a low ledge above drain
level where you can easily get to it. Be aware that water infiltration, particularly
soapy water, may permanently disable or destroy this product.
•Switch off your MediFone when instructed to turn off all mobile phones on
commercial aircraft.
•Avoid using a damaged power cable. This may cause overheating or a potential
fire hazard.
•Never use any chemical or detergent to clean the Guardian SP. This may erode its
surface.
•In order to eliminate the risk of electric shock, do not touch the ends of the power
cable, charging plug or the metal parts on the inside of the charging cradle with wet or
damp hands.
•Avoid direct prolonged exposure to sunlight and high temperatures to negate the
potential of over-heating the battery, which may cause damage.
Page 10
© 2019. Guardian Safety Pendants. All Rights Reserved

Terms and Conditions
Operation of the MediFone is the sole responsibility of the User. It is the User’s
exclusive responsibility to test all functions and ensure the equipment is in good
working condition. Guardian SP is not responsible for misuse or improper operation of
the unit. Before using, test the MediFone to determine the effectiveness of the unit’s
operation at the location(s) where it will be used. Failing to test the unit may mean the
user is at risk of not receiving necessary medical attention. The information in this User
Guide is not a substitute for advice from medical or health professionals.
Guardian SP is not responsible for the reliability or quality of the cell phone service
with which its products are used. It is the User’s sole responsibility to determine where
the MediFone will operate. It is understood by both User and Purchaser that any
signals transmitted are totally beyond the control of Guardian SP. Such
telecommunication systems and equipment are not owned, operated, maintained,
leased and are not controlled, inspected, or reviewed by Guardian SP.
Furthermore, Guardian SP cannot and will not be responsible for any injury, death or
property damage that results from telecommunication equipment not supplied by
Guardian SP that fails to transmit signals from the unit to User’s emergency contacts.
User and Purchaser both understand and acknowledge that the MediFone requires
AC power and Cell Phone Service. It is User’s responsibility to provide electrical
service in order for the MediFone to recharge and function.
Guardian SP neither warrants nor represents that the MediFone will prevent any
damage, injury, or loss to either person or property, or that the MediFone will always
provide the full protection for which it is intended. Both the Purchaser and User fully
understand and acknowledge that Guardian SP is not an insurer, and that the User
assumes any and all risk of loss or injury to the User’s property or person. No
representation or warranties express or implied are made by Guardian SP other than
those expressed herein.
Guardian SP warrants this product and all parts, thereof, only to the original purchaser
to be free from defective materials and workmanship from the date of the original
purchase for the period of one year. If your product is found to be defective within the
warranty period, Guardian SP will repair or replace defective parts with new or rebuilt
equivalents at no charge to the original owner. Parts used for replacement are
warrantied only for the remainder of the Warranty Period. If your product is found to be
defective, please contact the business you purchased your product from for warranty
repair instructions.
Page 11
© 2019. Guardian Safety Pendants. All Rights Reserved

Legal Disclaimer
The MediFone is designed for communication and GPS tracking. Guardian SP
and/or its distributors assumes no responsibility for the accuracy, reliability, or
completeness of the information of its products or services, whether express or
implied. To the maximum extent permissible by applicable law, Guardian SP
and/or its distributors shall in no event be liable for any direct, indirect, punitive,
personal injury or death, incidental, special, consequential damages or any
damages whatsoever including, without limitation, damages for loss of use
arising out of or in any way connected with the use or performance of the
Guardian SP and/or the phone service providers used in conjunction with the
Guardian SP. If you are dissatisfied with the Guardian SP and/or any related
services, or with any of these terms of use, your sole and exclusive remedy is to
discontinue using the Guardian SP.
Warranty
The MediFone is warrantied for 1 year from the date of purchase when used
under normal conditions and appropriately cared for and maintained. At the
discretion of Guardian SP, repair or replacement may include new and/or
refurbished parts to at least the value of the replaced unit.
The warranty does not apply if there is:
1. evidence of water infiltration;
2. damage to the recharge insertion point stemming from the likelihood that the
charging cord was forcibly and incorrectly inserted and/or recklessly
removed;
3. damage caused by accident, abuse, misuse, flood, fire, earthquake.
Use of the MediFone indicates that you have read, understood and you agree to
the conditions as stated in the Disclaimer & Warranty Policy.
Return / Refund Policy
If for any reason you are not happy with your purchase you can return it to us
and receive a full refund minus the cost of SIM card credit, postage and
programming ($60) or if you prefer you can exchange it for another model to the
same value. Exceptions apply under extreme circumstances. Call your local
support office for additional information.
Thank you for choosing
Page 12
© 2019. Guardian Safety Pendants. All Rights Reserved
Phone
[phone]
Email
[e-mail]
Website
www.GuardianSP.com.au
Guardian Safety Pendants
3A Devon Court,
Warwick, WA 6024