Guardian ihelp User manual

User Guide
Professional Monitoring
Contents
What’s in the Box …………................2
iHelp Product Features ……………....3
Charging the Battery ………………....4
Turning On / OFF ………………….….4
3G Mobile Phone Network…………...4
Testing Your Unit ….………………….5
Call Indications …………………..…...6
Answering a Call …………….............6
Hanging Up the Call ………………….6
Emergencies ……………..…………...6
Resetting the iHelp ………………...6
Fall Detection ………………...........7
Medicine Reminder …….………....8
Battery Status Indicator …….……..8
How to Hold for Best Audio …….…9
Wearing Your iHelp ………………..9
Safety Precautions ……………….10
Terms and Conditions ……….......11
Page 1
© 2020. Guardian Safety Pendants. All Rights Reserved

What’s in the Box
1) iHelp with pre-installed
rechargeable battery
5) 1x Charging Cradle
2) 1x Wall Power Adapter
6a) Belt Clip
3) 1x Charging Cable
OR
6b) Wristband
4) 1x Cotton or Nylon Neck Lanyard
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© 2020. Guardian Safety Pendants. All Rights Reserved

Product Features
Feature
Description
One-Touch
Press and hold the SOS button for 2-3 seconds to contact the
Operation
Monitoring Company
Lightweight
45 grams - comfortable to carry or wear.
Small in Size
63 mm x 46 mm x 17 mm
Loud
Crystal clear audio quality - Loudest volume is the default,
though use the up and down side keys to adjust as needed.
Voice Prompts
Tell you what’s happening, what it’s doing for you, and what
you should do.
Realtime GPS
Combines 3 technologies to determine location on Google
Location
Maps: GPS satellites, cell signal triangulation, and WiFi.
38 Hour Battery
Many factors determine how long a battery will last between
Charge
charges. It is recommended to charge the iHelp daily.
3G Mobile
Take it wherever you go.
Network
Battery Status
Visual and audio indicator of battery status. When the battery
Indicator
is low, the pendant will announce that the battery is low.
Battery Charging
The blue light flashes on the unit when it is in the charging
Indicator
cradle properly. The blue light then becomes solid (not
flashing) when fully charged.
Water resistant
(IP67)
Water may be splashed on it.
The iHelp is showerproof but NOT chemical proof. Care
must be taken while showering.
(see page 10)
Fall Detection
Automatically notifies the Monitoring Company if a fall is
detected (see page 7).
Medicine
Voice prompts announce when it’s time for medication.
Reminder
Belt clip or Wrist
Held in a rubberised frame so it won’t fall out.
strap
Page 3
© 2020. Guardian Safety Pendants. All Rights Reserved

Charging the Battery
Plug in charging cradle
The blue charging
The unit is fully
and place pendant into
lights will flash every 5
charged when the
the cradle for 2-3 hours.
seconds when charging.
blue lights stay on.
Recharge your iHelp daily. It should last between 26-38 hours between charges.
Turning the Device ON/OFF
To turn on the device:
Placing the iHelp into the charging cradle turns the unit on.
If the iHelp is off, it can also be turned on by pressing the
SOS button for about 10 seconds. Release the button when
the blue light appears. In a few seconds, you will hear a
distinctive tone. While Wi-Fi is not necessary, if you have
Wi-Fi, you will hear a separate, different tone as well.
To turn off the device:
Using any mobile phone, send the
following text to the iHelp’s mobile number:
PROG,1234,shutdown
3G Mobile Phone Network
Your Safety Pendant relies on a connection to the 3G Mobile network to operate.
Note: Telstra has stated that the 3G network will continue to work until around mid 2024.
The iHelp is not affected by the NBN as it is independent of your existing phone(s).
Page 4
© 2020. Guardian Safety Pendants. All Rights Reserved

Testing Your Unit
It’s recommended you test your iHelp every 1-3 months.
Quick Start User Guide
Your Guardian Safety Pendant has been programmed
and is ready to use. We also highly recommend you read
the ‘Quick Start User Guide’ to become familiar with your
unit before performing the test. It would be helpful to have
one of your contacts read it with you.
Performing the Test
1) Press and hold the emergency button for 2-3
seconds until it announces that your location is being
determined.
2) A message will be sent to the Monitoring Company
letting them know you need help, providing a Google
Maps link to your location.
3) Your device will ring the Monitoring Company and you
will be able to have 2-way communication with them.
4) Make sure that you can hear them and that they can
hear you.
5) Confirm whether or not you have authorised them to
call an ambulance on your behalf.
6) When finished, briefly press the SOS button twice to
hang up.
Page 5
© 2020. Guardian Safety Pendants. All Rights Reserved

Call Indications
When activating the SOS function, the green
lights around the SOS button means your alert is
in progress.
If an alert is attempted and there is no cell
signal, the unit will announce “No wireless
coverage, call cannot be placed.”
Answering a Call
Since you have chosen professional monitoring, the pendant will
automatically answer calls from them.
Hanging Up a Call
Briefly press the SOS button twice to hang up.
Resetting the iHelp
Press and hold the SOS button and the volume down button
together until the blue light appears (in about 10 seconds). This
action will reset the iHelp (turning it off and then back on).
Page 6
© 2020. Guardian Safety Pendants. All Rights Reserved

Fall Detection
Automatic fall detection will measure your orientation and impact with a
surface. Generally, the device needs to drop at least 100cm then remain
still for 2-3 seconds to activate. If the unit senses that you may have
fallen, it will announce “falling has been detected” on repeat for
approximately 20 seconds. During this announcement, you may cancel
the alert messages before the Monitoring Company is notified.
To cancel, either:
1) Briefly press the SOS button. The voice prompt will announce that you
have cancelled the fall alert (RECOMMENDED)
OR
2) Hold the iHelp in a vertical position. This will automatically cancel the
alarm without having to press the button.
Fall detection can be turned on/off remotely.
Call us and we’ll make the change for you.
It is NOT recommended that you test the fall alert function while
wearing the device. If fall detection is on and you want to hear what
happens when a fall alert is triggered, hold the device just at
CHEST HEIGHT over a soft surface (e.g. a carpeted area) and drop the
device. The announcement will then begin after a brief delay.
DO NOT throw the device.
Most of the time, when someone falls, they are not unconscious.
While this may happen, it’s always best to press the SOS button in the
event of a fall to be assured that the Monitoring Company will be
notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur.
It’s also possible that a fall may not be detected.
Page 7
© 2020. Guardian Safety Pendants. All Rights Reserved

Medicine Reminder
If this function has been programmed, you will hear the same reminder twice
in succession at the same time each day.
Up to 8 reminder times can be programmed.
NOTE: If the device is used in a state with daylight savings time, the time
zone must be changed accordingly.
Battery Status Indicator
When battery capacity decreases to 20%, an
audio voice prompt will notify the user:
“Battery is low. Please charge as soon as
possible.”
When the battery capacity decreases to 10%, an
audio voice prompt will notify the user:
“Battery is very low, please charge now.”
When the battery capacity decreases to 5%, an
audio voice prompt will notify the user:
“Battery is drained. Unit cannot call. Unit is
turning off.”
To check to see if your unit is on, quickly tap the SOS
button on your pendant one time, and release. If
there is power, a red light will illuminate around the
button. As battery power gradually drains, fragments
of the red circle will disappear corresponding with the
percentage of battery power remaining (i.e. the less
battery power remaining, the less of the red circle will
be lit).
Page 8
© 2020. Guardian Safety Pendants. All Rights Reserved

How to hold for best audio
The Monitoring Company is able to hear
you if you are wearing the iHelp unit on
your arm, neck, or belt. However, for
optimal audio, it is best to hold the iHelp
approximately 25-30 cm in front of your
mouth.
If your hearing is not what it used to be,
move closer to your ear. The speaker is
above the SOS button.
Wearing your iHelp
Your iHelp should be worn at all times except when sleeping. You
can wear it around your neck, on the belt clip, in the wristband, or
simply carry it in your pocket or purse.
Belt Clip
Wear with our without a belt.
Wristband
Th The silicon base is waterproof
just like the pendant.
Page 9
© 2020. Guardian Safety Pendants. All Rights Reserved

Safety Precautions
A minimum separation of 15 cm should ALWAYS be maintained between your iHelp and
an implantable medical device (i.e., pacemaker) for two reasons: (1) to avoid potential
interference with the iHelp’s wireless functionality, and (2) to avoid the strong magnetic
forces of the rare earth magnet contained within the iHelp. The potential for harm exists
regardless of whether the iHelp is ON or OFF.
Those who have such devices should:
• Not carry the iHelp in a breast pocket.
• Use the ear opposite the implantable medical device to minimize interference.
• Should follow the directions from the manufacturer of your implantable medical device.
If you have any questions about using your iHelp with an implantable medical device,
consult your medical specialist.
No other power source may be used for this product other than the one specifically
supplied by Guardian Safety Pendants (Guardian SP). Use of any other power source will
void all warranties, and could also damage your unit and cause serious safety issues
including personal injury, property damage, and cause the unit to malfunction resulting in
the failure to obtain medical attention. If you have any questions about using your iHelp
with an implantable medical device, consult your health care provider.
It is the sole responsibility of the User to charge the iHelp when necessary to ensure that
the batteries and other functions / features are working properly. See the Instructions
for how to perform these tests. It is advised to charge the iHelp 3G daily until fully
charged.
Care must be taken with the Guardian iHelp while showering because soap or shampoo
can infiltrate and damage the electronics. However, if you decide to take it into the
shower, we recommend you hang it on a hook or place it onto a low ledge above drain
level where you can easily reach it. Be aware that chemical infiltration (e.g.
soap/shampoo), even soapy water, may permanently disable this product and void your
warranty.
The iHelp should be unplugged from an electrical outlet before attempting to clean it. A
damp, soft cloth can be used to clean/wipe down the unit if it becomes dirty. Use of liquids
or cleaning agents on the device for cleaning purposes will void the warranty.
Do not attempt to repair the unit.
Please return the entire unit to us for warranty service or replacement as outlined in the
warranty section.
Page 10
© 2020. Guardian Safety Pendants. All Rights Reserved

Terms and Conditions
Operation of the iHelp is the sole responsibility of the User. It is the User’s exclusive
responsibility to test all functions and ensure the equipment is in good working condition.
Guardian SP is not responsible for misuse or improper operation of the unit. Before using,
test the iHelp to determine the effectiveness of the unit’s operation at the location(s)
where it will be used. Failing to test the unit may mean the user is at risk of not receiving
necessary medical attention. The information in this User Guide is not a substitute for
advice from medical or health professionals.
Guardian SP is not responsible for the reliability or quality of the cell phone service with
which its products are used. It is the User’s sole responsibility to determine where the iHelp
will operate. It is understood by both User and Purchaser that any signals transmitted are
totally beyond the control of Guardian SP. Such telecommunication systems and
equipment are not owned, operated, maintained, leased and are not controlled, inspected,
or reviewed by Guardian SP.
Furthermore, Guardian SP cannot and will not be responsible for any injury, death or
property damage that results from telecommunication equipment not supplied by
Guardian SP that fails to transmit signals from the unit to the Monitoring Company.
User and Purchaser both understand and acknowledge that the iHelp requires AC power
and Cell Phone Service. It is User’s responsibility to provide electrical service in order for
the iHelp to recharge and function.
Guardian SP neither warrants nor represents that the iHelp will prevent any damage, injury,
or loss to either person or property, or that the iHelp will always provide the full protection
for which it is intended. Both the Purchaser and User fully understand and acknowledge
that Guardian SP is not an insurer, and that the User assumes any and all risk of loss or
injury to the User’s property or person. No representation or warranties express or implied
are made by Guardian SP other than those expressed herein.
Guardian SP warrants this product and all parts, thereof, only to the original purchaser to
be free from defective materials and workmanship from the date of the original purchase
for the period of one year. If your product is found to be defective within the warranty
period, Guardian SP will repair or replace defective parts with new or rebuilt equivalents
at no charge to the original owner. Parts used for replacement are warrantied only for the
remainder of the Warranty Period. If your product is found to be defective, please contact
the business you purchased your product from for warranty repair instructions.
Page 11
© 2020. Guardian Safety Pendants. All Rights Reserved

Thank you for choosing
Guardian Safety Pendants
3A Devon Court, Warwick, WA 6024
Phone
Email
Website
[phone]
[e-mail]
www.GuardianSP.com.au
Page 12
© 2020. Guardian Safety Pendants. All Rights Reserved