Guardian ROVA User manual

User Guide
CONTENTS
Guardian
SAFETY PENDANTS
Your Device.......... ...................2
Turning ON/OFF............ ... .. ..2
Charging the Battery.......... ...2
LED Indicators...........................3
Product Features.......................4
Emergencies/Phone Calls.......5
Testing Your Device...................6
Fall Detection............................7
Troubleshooting....................8
Safety Precautions....................9
Terms and Conditions.............10
Legal Disclaimer.......................11

© 2021. Guardian Safety Pendants. All rights reserved
Press and hold the On/Off Button (see Figure above; Device Feature 2) for 2-3 seconds until
the device vibrates. You will also know the device will be turning on when the Power LED
flashes a few times. If the device is on and you are turning it off, the Power LED (nor any of the
other LEDs) will not flash at all.
• Connect the Wall Plug, extended from the back of the
Charging Cradle (pictured to the right), into a power
point, ensuring the power point is turned on.
• Insert the Rova into the Charging Cradle.
• A red light will appear on the Charging Cradle indicating
the Rova is successfully charging.
CHARGING THE BATTERY
TURNING THE DEVICE ON/OFF
Your Device
1. Loudspeaker
2. On/Off Button
3. SOS Button
4. SIM Tray (do not touch)
5. Cell Signal LED
6. GPS Signal LED
7. WiFi Signal LED
8. Power LED
4.
5. 6. 7. 8.
1.
2.
3.
Note: Please disregard the micro-USB port on the side of the Charging Cradle as this is to be
used only by Guardian SP staff in our office.
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© 2021. Guardian Safety Pendants. All rights reserved
LED Indicators
3. WiFi
4. Power
2. GPS Signal
1. Cell Signal Off
Off
Off
Flashing
Off
Solid Red (while off charger)
Solid Orange (while on charger)
Flashing Orange (while on charger)
Solid Light
Quick Flash (1 flash every second)
Quick Flash (1 flash every second)
Slow Flash (1 flash every 3 seconds)
Slow Flash (1 flash every 3 seconds)
In sleep mode to save battery
In sleep mode to save battery
Searching for GPS signal
GPS signal aquired successfully
In sleep mode to save battery
Using WiFi to help aquire GPS location
Battery is between 30-100%
Battery is below 30%
Battery is being charged
Battery is fully charged
Searching for cell signal OR on call
Operating on the 4G Network
Operating on the 3G Network
FEATURE DESCRIPTION
1 4
2 3
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© 2021. Guardian Safety Pendants. All rights reserved
Product Features
One Touch Operation
Uses the 4G Network
Excellent Cell
Signal Strength
Robust
Water Resistant
(IP 65)
Answering Calls
Loud
GPS Location
Fall Detection
Press the SOS button for 2-3 seconds until you feel it vibrate.
The Rova works indoors and outside wherever a mobile
phone works.
The Rova’s superior antenna provides a cell signal comparable
to that of a large mobile.
75 grams, durable, and sturdy.
Splashes of water are OK but you must use a Guardian Shower
Bag if worn while showering or bathing.
(Refer to Key Points on page 9)
Incoming calls can be programmed to:
1) Automatically answer OR
2) Answer by pressing the SOS button.
Crystal clear audio quality.
Shows your location to your contacts using Google Maps.
After 20 seconds, an alarm sounds indicating a fall has been
detected. Once triggered, cancel with a quick press of the SOS
button. See page 7 for more info.
FEATURE DESCRIPTION
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© 2021. Guardian Safety Pendants. All rights reserved
Emergencies/Phone Calls
In an Emergency
In an emergency, press and hold the SOS button for 2-3
seconds until it vibrates. The Rova will initially send a text to
all emergency contacts simultaneously letting them know
that help is needed. The Rova will then call each contact,
one at a time, until someone answers. Once answered, no
further calls will be made.
The*calling sequence will be cancelled if:
One of the emergency contacts answers the phone
The call goes to voicemail. This should only happen if
the emergency contact’s phone is off or if they manually
decline the call. The Rova gives each contact 10 seconds to
answer an incoming call to avoid getting stuck in voicemail.
The User presses the SOS button IMMEDIATELY AFTER
the Rova has vibrated following the SOS activation.
*Note: Once the SOS button is pressed and activated,
the Rova will not be able to abort the text messages from
being sent to the emergency contacts.
Hanging Up
To end a phone call, briefly press the SOS button. Hanging
up during the emergency sequence will stop the Rova from
calling other emergency contacts. As with a normal phone
call, either the contact or the Pendant User can hang up
on a call.
Important Tip: It is vital that every call be hung up by either
the user or the contact to avoid additional call charges.
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© 2021. Guardian Safety Pendants. All rights reserved
BEFORE YOU TEST
Performing the Test
1. Inform the emergency contacts that the Rova is being tested.
2. Press the SOS button for 2-3 seconds until it vibrates.
3. A call will be made to Contact Number 1 within a few seconds (and the text
messages with GPS location will shortly thereafter be sent to all emergency contacts).
4. The emergency contact must answer within 10 seconds. This will stop the Rova from
*hanging up and calling the nexwt contact.
5. After the emergency contact answers the phone, confirm both parties can hear each
other.
6. While either party can hang up, it is suggested that the Pendant User hang up to reinforce
their memory of how to hang up.
*Note: If an emergency contact’s phone is off or goes straight to voicemail this will prevent the
Rova from calling the next emergency contact because it assumes the voicemail answering
the call is a successful connection with a person.
Testing your Device
This Guardian Safety Pendant has been programmed and is
ready to use. Please read the ‘Quick Start User Guide’ to
become familiar with the unit.
It is recommended to test the Rova every 1-3 months.
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© 2021. Guardian Safety Pendants. All rights reserved
Automatic fall detection will measure the pendant’s orientation and impact with a surface.
Generally, the device needs to drop at least 100cm to activate. Before falling, the Rova must
also have been perpendicular to the ground; as it would customarily hang on a lanyard or in a
belt pouch. In other words, the SOS button would not be facing up or down.
If the Rova senses that the User may have fallen, it will make an alarm sound after about 20
seconds. This alarm will sound for about 10 seconds, after which, the SOS calling sequence
will begin. While the alarm is sounding, if the SOS button is briefly pressed the alarm sound
will cease and the Rova will cancel the emergency sequence. Additionally, if the User thinks
the Rova may have detected a fall, they may press the SOS button briefly to cancel the alarm
before it sounds.
DO NOT throw the device.
It is NOT recommended to test the fall alert function when the device is worn. If fall detection is
on and you want to hear what happens when a fall alert is triggered, hold the device at CHEST
HEIGHT over a soft surface (e.g. a carpeted area) and drop it. Wait approximately 20 seconds
for the alarm to sound.
The Fall Detection works best when the Rova is worn on a lanyard. Most of the time, when
someone falls, they are not unconscious. While this may happen, it is always best to press the
SOS button in the event of a fall to be assured that the emergency contacts are notified.
Fall detection is particularly useful for those prone to blackouts or epileptic seizures. It’s easy to
turn fall detection off or on. Call us and we’ll make the change for you.
Fall Detection
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
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© 2021. Guardian Safety Pendants. All rights reserved
Troubleshooting
GPS location is
not accurate
1. There are obstructions (e.g. roof,
trees, clouds) between the Rova and
the satellites.
2. The GPS may not have had sufficient
time to wake up.
1. The Wall plug is not attached properly.
2. The Rova is not sitting in the Charging
Cradle properly.
The Rova’s Fall Detection activates only
when specific criteria occurs:
-The Rova may not have been at a right
angle (perpendicular) to the ground.
-Variabilities infallsdo notalwaystrigger the
sequential commonalities of a typical fall.
Be aware that fall detection is a developing
technology and is NOT foolproof.
TIP: If you fall and need help, press and
hold the SOS button immediately. Do not
wait for the fall alarm to sound.
If the Rova senses what may have been a
fall, the alarm will sound within 20 seconds
of the fall. It’s possible that the movement of
the Rova simulated a fall.
The device is in sleep mode and battery
is above 30%.
While a fall alert warning can
easily be aborted, if the warning
sound is triggering too frequently
just by wearing the device, the
sensitivity may be adjusted by us
remotely so please give us a call.
Briefly press (do not hold) the
SOS button and you will see the
LED lights come on to let you
know it’s on. See page 3 for
information on the lights.
1. GPS works best when there is a
direct line in every direction to the
skyline.
2. Request the location a 2nd
time after GPS has awoken.
1. The Wall Plug must be sitting
all the way into the power point
and the power point must be on.
2. Check that the Rova is sitting
all the way into the Charging
Cradle. The charging points on
the back of the Rova must align
with the charging points on the
Charging Cradle.
The sensitivity of fall detection
can be changed. Call us to
change the sensitivity setting for
you if you need assistance.
TIP: If there is NO fall alert alarm
sound within 20 seconds of a fall,
press and hold the SOS button
for help.
The Rova won’t
charge
Fall Detection did
not activate
Fall Detection
activated without
a fall occurring
No Lights are on
ISSUE COMMONLY KNOWN
CAUSES
POTENTIAL
SOLUTIONS
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© 2021. Guardian Safety Pendants. All rights reserved
This Guardian Safety Pendant (GSP) is reliant on the cell phone service provider’s network
coverage to make phone calls, to send SMS text messages and to transmit information
regarding GPS positioning. These services may vary between providers and locations
throughout the world. GPS location is often not available when the Guardian Rova is
inside a building. Also, outdoor location performance can sometimes deliver inaccurate
coordinates if the device is unable to get a fix on a minimum number of satellites. The
accuracy of GPS positioning is determined by the availability of unobstructed line of sight
to the available satellites.
It is highly recommended that the user periodically test their unit every 1-3 months by
pressing the SOS button. Warn contacts first. It is the user’s responsibility to assure that
their phone service provider is notified before their credit or debit card expires or if credit
needs to be added to the SIM card used in their Guardian Safety Pendant.
KEY POINTS
• It is NOT RECOMMENDED to wear with the lanyard while sleeping.
• Care must be taken with the Rova while showering because soap or shampoo can infiltrate and
damage the electronics. We recommend using a Guardian Shower Bag which will eliminate the
possibility that chemicals used while bathing could disable your Rova and void it’s Warranty.
• Switch off your Rova when instructed to turn off all mobile phones on commercial aircraft.
• Avoid using a damaged power cable. This may cause overheating or a potential fire hazard.
• Never use any chemical or detergent to clean the Rova. This may erode its surface.
• In order to eliminate the risk of electric shock, do not touch the ends of the power cable,
charging plug or the metal parts on the inside of the charging cradle with wet or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to negate the potential
of over-heating the battery, which may cause damage.
Safety Precautions
9

© 2021. Guardian Safety Pendants. All rights reserved
Operation of the Rova is the sole responsibility of the User. It is the User’s exclusive responsibility
to test all functions and ensure the equipment is in good working condition. Guardian Safety
Pendants Pty Ltd (GSP Pty Ltd) is not responsible for misuse or improper operation of the unit.
Before using, test the Rova to determine the effectiveness of the unit’s operation at the location(s)
where it will be used. Failing to test the unit may mean the user is at risk of not receiving necessary
medical attention. The information in this User Guide is not a substitute for advice from medical
or health professionals.
GSP Pty Ltd is not responsible for the reliability or quality of the cell phone service with which its
products are used. It is the User’s sole responsibility to determine where the Rova will operate.
It is understood by both User and Purchaser that any signals transmitted are totally beyond
the control of GSP Pty Ltd. Such telecommunication systems and equipment are not owned,
operated, maintained, leased and are not controlled, inspected, or reviewed by GSP Pty Ltd.
Furthermore, GSP Pty Ltd cannot and will not be responsible for any injury, death or property
damage that results from telecommunication equipment not supplied by GSP Pty Ltd that fails to
transmit signals from the unit to User’s emergency contacts.
User and Purchaser both understand and acknowledge that the Rova requires AC power and
Cell Phone Service. It is User’s responsibility to provide electrical service in order for the Rova
to recharge and function.
GSP Pty Ltd neither warrants nor represents that the Rova will prevent any damage, injury, or
loss to either person or property, or that the Rova will always provide the full protection for
which it is intended. Both the Purchaser and User fully understand and acknowledge that GSP
Pty Ltd is not an insurer, and that the User assumes any and all risk of loss or injury to the User’s
property or person. No representation or warranties express or implied are made by GSP Pty
Ltd other than those expressed herein.
GSP Pty Ltd warrants this product and all parts, thereof, only to the original purchaser to be
free from defective materials and workmanship from the date of the original purchase for the
period of one year. If your product is found to be defective within the warranty period, GSP
Pty Ltd will repair or replace defective parts with new or rebuilt equivalents at no charge to
the original owner. Parts used for replacement are warrantied only for the remainder of the
Warranty Period. If your product is found to be defective, please contact the business you
purchased your product from for warranty repair instructions.
Terms and Conditions
10

Legal Disclaimer
The Rova is designed for communication. GSP Pty Ltd and/or its distributors assumes no
responsibility for the accuracy, reliability, or completeness of the information of its products or
services, whether express or implied. To the maximum extent permissible by applicable law, GSP
Pty Ltd and/or its distributors shall in no event be liable for any direct, indirect, punitive, personal
injury or death, incidental, special, consequential damages or any damages whatsoever including,
without limitation, damages for loss of use arising out of or in any way connected with the use or
performance of the GSP Pty Ltd and/or the phone service providers used in conjunction with GSP
Pty Ltd If you are dissatisfied with the GSP Pty Ltd and/or any related services, or with any of these
terms of use, your sole and exclusive remedy is to discontinue using product.
Warranty
The Rova is warrantied for 1 year from the date of purchase when used under normal conditions
and appropriately cared for and maintained. At the discretion of GSP Pty Ltd, repair or replacement
may include new and/or refurbished parts to at least the value of the replaced unit.
The warranty does not apply if there is:
• Evidence of water infiltration;
• Damage to the recharge insertion point due to the charging cord being forcibly and/or
incorrectly inserted and/or recklessly removed;
• Damage caused by accident, abuse ,misuse ,flood, fire, earthquake.
Use of the Rova indicates that you have read, understood and you agree to the conditions as
stated in the Disclaimer & Warranty Policy.
Return / Refund Policy - 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and receive a full
refund minus the cost of SIM card credit, postage and programming ($50) or if you prefer you can
exchange it for another model of the same value. Exceptions apply under extreme circumstances.
Call your local support office for additional information.
GUARDIAN SAFETY PENDANTS PTY LTD.
6/26 DUGDALE STREET, WARWICK, WA, 6024
Phone: [phone] Email: [e-mail]
Website: guardiansp.com.au
© 2021. Guardian Safety Pendants. All rights reserved
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