Guardian LINGO User manual

User Guide
Contents
Guardian
SAFETY PENDANTS
Your Device.......... ...................2
Turning the Device On/Off . ..2
Charging the Battery.......... ...2
LED Indicators...........................3
Product Features.......................4
Emergencies/Phone Calls.......5
Testing Your Device...................6
Fall Detection............................7
Troubleshooting....................8
Safety Precautions....................9
Terms and Conditions.............10
Legal Disclaimer.......................11

© 2021. Guardian Safety Pendants. All rights reserved
Turning On: Press and hold the On Button (see Figure above) until you feel a slight vibration
(about 5 seconds), then let go. Within a minute, the device will announce, “Your Guardian is
turning on”.
Turning Off: Press and hold the On Button AND the SOS Button (see Figure above) at the
same time until the device announces, “Your Guardian is turning off”. Then release both buttons.
Connect the USB end of the special charging cord to the wall plug and
the wall plug to the power point, ensuring the power point is switched
on. Connect the other end of the special cord to the back of the Lingo
(see images to the right) . When connected properly, the voice prompt,
“Your alarm is charging” will be heard. A red light on the Lingo should
be solid.
Connect the USB end of the special charging cord to the wall plug and
the wall plug to the power point, ensuring the power point is switched
on. Connect the other end of the special cord to the back of the Lingo
(see images to the right.)
Charging the Battery
Default Programming
Turning the Device On/Off
Your Device
1. Microphone
2. GPS Signal and Power LED
3. Cell Signal LED
4. SOS Button
5. On Button
6. Speaker
1.
2.
4.
5.
6.
3.
2
When connected properly, the voice prompt, “Your alarm is charging” will be heard.
A red light on the Lingo should be solid.
Your device comes with automatic fall detection, whitelisting (blocks unknown callers),
and automatic answering turned on. If you would like any of these features changed,
please call us on 08 6336 9448.

© 2021. Guardian Safety Pendants. All rights reserved
LED Indicators
Cell Signal
Power
GPS Signal
Blue
Red
Green
Off
Off (while device is charging)
Off
On for 1 second every few seconds
Quick Flash every 3 seconds
Blinking Fast
Blinking fast with Red Light
Quick Flash every 3 seconds
On (while device is charging)
Blinking fast with Blue Light
On for 1 second every few seconds
In sleep mode to save battery
Battery is fully charged
Battery is charging
Battery is low
When pressing the On Button, if a
voice prompt sounds the battery is at
10% or less
In sleep mode to save battery
No Cell Signal is being received
Cell Signal is received
Device is preparing to turn on
Battery is low
GPS signal acquired successfully
Searching for GPS signal
Feature Description
3
GreenBlue OR Red

© 2021. Guardian Safety Pendants. All rights reserved
Product Features
4
One Touch Operation
Voice Prompts in
Any Language
GPS Location
3G or 4G
Water Resistant
Fall Detection
Auto Answer
Reminder Messages
Press and hold the SOS button (for 2-3 seconds) until
vibration is felt. The same button also cancels an alert,
cancels fall detection, and ends a call.
Clear, audible voice prompts announce what the Lingo is
doing and what the Pendant User can or should do.
Shows your location to your contacts using Google Maps.
The Lingo works indoors and outside, wherever a mobile
phone works.
Wearable in any weather conditions. If worn while
showering, use the Guardian Shower Bag.
A voice prompt announces that a fall has been detected
and how to cancel the alarm. After 3 announcements the
emergency contacts (or the Monitoring Company) are
then notified.
Incoming calls are automatically answered (the default) OR
the device can be made to manually answer by pressing
the SOS button.
Voice prompts announcing when to get up, when to take
medicine and when to go to bed can be programmed to
sound any time of the user's choice. Multiple settings options
allow the user to choose different settings on different days.
Feature Description

© 2021. Guardian Safety Pendants. All rights reserved
Emergencies/Phone Calls
5
In an Emergency
In an emergency, press and hold the SOS button for 2 seconds until
it vibrates and beeps. A voice prompt will announce: “Your alarm
has been activated. Cancel by pressing the SOS button.” Briefly
press the SOS to hear, “Your alarm has been cancelled”.
If the alarm is not cancelled, then this voice prompt will be heard:
“Calling Contact Number 1”. The Lingo will call as announced. The
contact has 30 seconds to answer the call. If the call is not answered
in 30 seconds, it will automatically disconnect and the next person
in the sequence will be called.
The calling sequence will be cancelled if:
• The Contact presses 1 on their phone keypad as prompted OR
• The User presses the SOS button AFTER the Alarm has been
initiated.
Speed dialing a particular emergency contact (if family
monitored)
To call a specific contact: After pressing the SOS button, firmly press
the side button the number of times (up to 5) matching the Contact
Number to be called. If Contact Number 2 is to called, press the
side button twice. For Contact Number 3, press the side button three
times; and so on. The voice prompt will announce “Contact
Number # is being called”.
Hanging Up
To end a phone call, briefly press the SOS button. Hanging up
during the emergency sequence will stop the Lingo from calling
other emergency contacts. As with a normal phone call, either the
contact or the User can hang up on a call.
Important Tip: It is vital that every call be hung up by either the
user or the contact to avoid additional call charges.

© 2021. Guardian Safety Pendants. All rights reserved
Performing the Test
Family Monitored: Inform the contacts of the test.
Professionally Monitored: Move to step 2.
Press and hold the SOS button until it vibrates and beeps. A voice prompt will
then announce the activation.
Family Monitored: A call will be made to Contact Number 1.
Professionally Monitored: A call will be made to the Monitoring Company.
Move to step 5.
The contact must press 1 on their phone keypad within 30 seconds of
answering. This will stop the Lingo from hanging up and calling the next
contact.
Family Monitored: After the call is connected, confirm both parties can hear
each other.
Professionally Monitored: Confirm you can hear each other and let them
know you’re performing a test.
Either party can end the call but when testing, the pendant user should hang
up with a short press of the SOS button.
Testing Your Device
It is recommended to test the Lingo every 1-3 months.
6
1.
2.
3.
4.
5.
6.
Acquiring Location
Text 0000,A00 to the Lingo’s phone number. Automated return texts will read:
Location,010919,9:00,A,14,0Km/h,50%,https://maps.google.com/
maps?q=xxx (A=Current Location)
Location,010919,9:00,V,14,0Km/h,50%,https://maps.google.com/
maps?q=xxx (V=Last Known Location. This is sometimes given when the device
is indoors or in areas with poor GPS signal.)

© 2021. Guardian Safety Pendants. All rights reserved
Automatic fall detection will measure the pendant’s orientation and impact with a
surface. Generally, the device needs to drop at least 100cm to activate.
If the Lingo senses that the User may have fallen, it will announce: “A fall has been
detected. Cancel by briefly pressing the SOS button.” This voice prompt will sound
3 times, after which, the calling sequence will begin. Anytime before the third voice
prompt, if the SOS button is briefly pressed, this voice prompt will be heard: “Fall
alert has been cancelled”.
DO NOT throw the device.
It is NOT recommended to test the fall alert function when the device is worn. If fall
detection is on and you want to hear what happens when a fall alert is triggered,
hold the device at CHEST HEIGHT over a soft surface (e.g. a carpeted area) and
drop it. The voice prompt will be heard after a brief delay .
The Fall Detection works best when the Lingo is worn on a lanyard. Most of the time,
when someone falls, they are not unconscious. While this may happen, it is always
best to press the SOS button in the event of a fall to be assured that the emergency
contacts (or the Monitoring Company) are/is notified.
Fall detection is particularly useful for those prone to blackouts or epileptic seizures.
It’s easy to turn fall detection off or on. Call us and we’ll make the change for you.
Fall Detection
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
7

© 2021. Guardian Safety Pendants. All rights reserved
Troubleshooting
8
GPS
Location
is not
accurate
The device
won't
charge
Fall
Detection
did not
activate
No lights
are on
1. There are obstructions (e.g.
roof, trees, clouds) between
the Lingo and the satellites.
2. The GPS may need more
times to acquire a fix on the
satellites.
1. The charging cord is not
attached properly.
2. Power may not be switched on
at the wall socket.
The Lingo’s fall detection
activates only when specific
criteria occurs. This includes the
distance and speed of a fall
and the orientation of the Lingo.
This is normal. The Lingo is in
sleep mode to save battery
power.
1. With the sky overhead,
turn the device off and on.
Wait 2 minutes.
2. Request the location a
second time.
1. The charging cord must
point in the same direction as
the side button.
2. Confirm cord is firmly
plugged in and wall socket is
switched on.
Fall detection sensitivity has 3
settings. If it does not activate
when it should or goes off
too easily, call us to make an
adjustment for you. TIP: If you
fall and the alert does not
activate, press and hold the
SOS button for help.
Wake the Lingo by briefly
pressing either button. If lights
appear, the unit is on. If no
lights appear, recharge the
device for 1-2 hours.
Issue Commonly
Known Causes
Potential
Solutions

© 2021. Guardian Safety Pendants. All rights reserved
This Guardian Safety Pendant (GSP) is reliant on the cell phone service provider’s network
coverage to make phone calls, to send SMS text messages and to transmit information
regarding GPS positioning. These services may vary between providers and locations
throughout the world. GPS location is often not available when the Guardian Lingo is
inside a building. Also, outdoor location performance can sometimes deliver inaccurate
coordinates if the device is unable to get a fix on a minimum number of satellites. The
accuracy of GPS positioning is determined by having a clear line of sight to the available
satellites.
It is highly recommended that the user test their unit every 1-3 months by pressing and
holding the SOS button. Warn contacts first. It is the user’s responsibility to assure that their
phone service provider is notified before their credit or debit card expires or if credit needs
to be added to the SIM card used in their Guardian Safety Pendant.
KEY POINTS
• It is NOT RECOMMENDED to wear with the lanyard while sleeping.
• Care must be taken with the Lingo while showering because soap or shampoo can infiltrate and
damage the electronics. We recommend using a Guardian Shower Bag which will eliminate the
possibility that chemicals used while bathing could disable your Lingo and void it’s Warranty.
• Switch off your Lingo when instructed to turn off all mobile phones on commercial aircraft.
• Avoid using a damaged power cable. This may cause overheating or a potential fire hazard.
• Never use any chemical or detergent to clean the Lingo. This may erode its surface.
• In order to eliminate the risk of electric shock, do not touch the ends of the power cable,
charging plug or the metal parts on the inside of the charging cradle with wet or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to negate the potential
of over-heating the battery, which may cause damage.
• A pacemaker and any personal alarm should always be separated by at least 15
centimetres. Your GSP can be worn with a longer lanyard, on a wrist strap or belt pouch.
Visit your GP for specific advice.
Safety Precautions
9

© 2021. Guardian Safety Pendants. All rights reserved
Operation of the Lingo is the sole responsibility of the User. It is the User’s exclusive responsibility
to test all functions and ensure the equipment is in good working condition. Guardian Safety
Pendants Pty Ltd (GSP Pty Ltd) is not responsible for misuse or improper operation of the unit.
Before using, test the Lingo to determine the effectiveness of the unit’s operation at the location(s)
where it will be used. Failing to test the unit may mean the user is at risk of not receiving necessary
medical attention. The information in this User Guide is not a substitute for advice from medical
or health professionals.
GSP Pty Ltd is not responsible for the reliability or quality of the cell phone service with which its
products are used. It is the User’s sole responsibility to determine where the Lingo will operate.
It is understood by both User and Purchaser that any signals transmitted are totally beyond
the control of GSP Pty Ltd. Such telecommunication systems and equipment are not owned,
operated, maintained, leased and are not controlled, inspected, or reviewed by GSP Pty Ltd.
Furthermore, GSP Pty Ltd cannot and will not be responsible for any injury, death or property
damage that results from telecommunication equipment not supplied by GSP Pty Ltd that fails to
transmit signals from the unit to User’s emergency contacts.
User and Purchaser both understand and acknowledge that the Lingo requires AC power and
Cell Phone Service. It is User’s responsibility to provide electrical service in order for the Lingo
to recharge and function.
GSP Pty Ltd neither warrants nor represents that the Lingo will prevent any damage, injury, or
loss to either person or property, or that the Lingo will always provide the full protection for
which it is intended. Both the Purchaser and User fully understand and acknowledge that GSP
Pty Ltd is not an insurer, and that the User assumes any and all risk of loss or injury to the User’s
property or person. No representation or warranties express or implied are made by GSP Pty
Ltd other than those expressed herein.
GSP Pty Ltd warrants this product and all parts, thereof, only to the original purchaser to be
free from defective materials and workmanship from the date of the original purchase for the
period of one year. If your product is found to be defective within the warranty period, GSP
Pty Ltd will repair or replace defective parts with new or rebuilt equivalents at no charge to
the original owner. Parts used for replacement are warrantied only for the remainder of the
Warranty Period. If your product is found to be defective, please contact the business you
purchased your product from for warranty repair instructions.
Terms and Conditions
10

Legal Disclaimer
The Lingo is designed for communication. GSP Pty Ltd and/or its distributors assumes no
responsibility for the accuracy, reliability, or completeness of the information of its products or
services, whether express or implied. To the maximum extent permissible by applicable law, GSP
Pty Ltd and/or its distributors shall in no event be liable for any direct, indirect, punitive, personal
injury or death, incidental, special, consequential damages or any damages whatsoever including,
without limitation, damages for loss of use arising out of or in any way connected with the use or
performance of the GSP Pty Ltd and/or the phone service providers used in conjunction with GSP
Pty Ltd. If you are dissatisfied with the GSP Pty Ltd and/or any related services, or with any of these
terms of use, your sole and exclusive remedy is to discontinue using the product.
Warranty
The Lingo is warrantied for 1 year from the date of purchase when used under normal conditions
and appropriately cared for and maintained. At the discretion of GSP Pty Ltd, repair or replacement
may include new and/or refurbished parts to at least the value of the replaced unit.
The warranty does not apply if there is:
• Evidence of water infiltration;
• Damage to the recharge insertion point due to the charging cord being forcibly and/or
incorrectly inserted and/or recklessly removed;
• Damage caused by accident, abuse, misuse, flood, fire, earthquake.
Use of the Lingo indicates that you have read, understood and you agree to the conditions as
stated in the Disclaimer & Warranty Policy.
Return / Refund Policy - 30 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and receive a full
refund minus the cost of SIM card credit, postage and programming ($50) or if you prefer you can
exchange it for another model of the same value. Exceptions apply under extreme circumstances.
Call your local support office for additional information.
Guardian Safety Pendants Pty Ltd.
6/26 Dugdale Street, Warwick WA 6024
Phone: [phone] Email: [e-mail]
Website: GuardianSP.com.au
© 2021. Guardian Safety Pendants. All rights reserved
11