Cisco 7800 Series User manual

Cisco IP Phone 7800 Series
Quick Start Guide
August 19, 2019
Helion Rev. 2.0
Your Phone
Handset and Handset light strip
2
Feature (left) and Session (right) buttons
3
Softkeys
4
Navigation Bar and Round Select Button
5
Hold/Resume, Transfer and Conference
6
Speakerphone, Headset and Mute
7
Messages/Voicemail, Applications and
Contacts/Directory
8
Volume button
Feature & Session Buttons
Feature Buttons (left side) –used for features such as
Speed Dial or Call Pickup, and to view your status on
another line.
Session or Line Buttons (right side) –used to answer a
call or resume a held call.
Buttons illuminate to indicate status:
x Green, steady: Active call
x Green, flashing: Held call
x Amber, steady: Private line in use
x Amber, flashing: Incoming call
x Red, steady: Remote line in use
x Red, flashing: Remote line on hold
Make a Call
Enter a number and pick up the handset
Answer a Call
Press the flashing amber line button, pick up the handset or
push the Answer softkey.
Put a Call on Hold
1. Press Hold .
2. To resume a held call, press Hold again
Call History
1. Press the Applications button.
2. Select Call History. (Use the Navigation bar and
round Select button to scroll and select).
3. Select a line to view.
4. To view details for a call, scroll to the call and press
the More softkey, then press Details.
5. To return to your call history, press the Back
softkey. To exit the Applications menu, press the
Applications button.
View your missed calls only
1. View your call history
2. Press the Missed softkey
View your placed calls only
Press the up arrow on the Navigation bar when the
phone is idle, with all menus closed.
Contacts/Directory
1. Press the Contacts button.
2. Select a directory. (Use the Navigation bar and round
Select button to scroll and select).
3. Use the keypad to input search criteria
4. Press the Submit softkey.
5. To dial, scroll to a listing and press the Dial softkey
Transfer a Call to Another Person
1. From a call that is not on hold, press Transfer .
2. Enter the other person’s phone number.
3. Press Transfer again.
Conference
1. From a connected call that is not on hold, press
Conference .
2. Make a new call.
3. Press the Conference button or the Conference
softkey (before or after the party answers)
▪The conference begins and the phone
displays “Conference”
4. Repeat these steps to add more participants.
Conference across lines
You can combine two calls on two lines into a conference.
1. From a connected call that is not on hold, press
Conference .
2. Press Active calls to select a held call.
3. Press Conference again.

Cisco IP Phone 7800 Series
Quick Start Guide
August 19, 2019
Helion Rev. 2.0
Make a Call with a Headset
1. Plug in a headset.
2. Enter a number using the keypad.
3. Press Headset .
Make a Call with the Speakerphone
1. Enter a number using the keypad.
2. Press Speakerphone .
Mute Your Audio
1. Press Mute .
2. Press Mute again to turn mute off.
Listen to Your Voice Messages
Press the Messages button and follow the voice
prompts. To check messages for a specific line, press the
line button first.
Forward All Calls
1. Select a line and press Forward All softkey
2. Dial the number that you want to forward to, or
press Messages/Voicemail
3. To receive calls again, press Forward Off softkey.
Adjust the Volume in a Call
Press Volume up or down to adjust the handset,
headset, or speakerphone volume when the phone is in
use.
Adjust the Ringtone Volume
Press Volume up or down to adjust the ringer volume
when the phone is not in use.
Change the Ringtone
1. Press the Applications button.
2. Select Preferences. (Use the Navigation bar and
round Select button to scroll and select).
3. Select Ringtone.
4. Select a line.
5. Scroll through the list of ringtones and press Play to
hear a sample.
6. Press Set and Apply softkeys to save a selection.
Screen Contrast
1. Press the Applications button.
2. Select Preferences. (Use the Navigation bar and
round Select button to scroll and select).
3. Select Contrast.
4. Press the Navigation bar up or down.
5. Press the Save softkey.
Softkeys
Located below the phone screen, gives you access to the
function displayed on the screen above the softkey. The
softkeys change depending on what you are doing at the
time. The More…softkey shows you that more functions are
available.
Examples of some of the softkey functions available during
different phone operations:
1. When the phone is on the hook (idle)
▪Redial
▪New Call
▪HLOG –log in and out of hunt groups
▪Pick Up –if part of a pickup group, you can
answer a call that rings on another phone
within your call pickup group
▪Mobility –the ability to sign into a different
phone on the network and have it act the
same as your phone
2. When Connected (active call)
▪Hold
▪End Call
▪Transfer
▪Park –ability to park an active call and then
retrieve the call from your phone or another
phone (i.e. coworkers’ desk or conference
room)
▪Conference
3. When On Hold (actively holding a call)
▪Resume
▪New Call
4. When Off Hook (handset is picked up)
▪Redial
▪End Call
▪Forward All
▪Pick Up