Grandstream Networks UCM6 series User manual

Grandstream Networks, Inc.
UCM6xxx Series
SIP Presence Guide

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Table of Contents
SUPPORTED DEVICES .................................................................................................4
INTRODUCTION.............................................................................................................5
OVERVIEW.....................................................................................................................6
SETTING YOUR PRESENCE STATUS..........................................................................7
Setting Presence Status via Admin Web Interface ................................................................................7
Setting Presence Status via User Portal................................................................................................9
Setting Presence Status via Feature Code............................................................................................9
MONITORING PRESENCE STATUS............................................................................ 11
Using VMPKs.......................................................................................................................................11
Using Extension Boards and MPKs.....................................................................................................15

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Table of Figures
Figure 1 : SIP Presence Feature...................................................................................................................6
Figure 2 : Presence Status............................................................................................................................7
Figure 3: Custom Presence Status...............................................................................................................8
Figure 4 : Extensions Presence Status.........................................................................................................8
Figure 5 : Presence Status in User Portal.....................................................................................................9
Figure 6 : Presence Status Feature Code ..................................................................................................10
Figure 7 : Account Status............................................................................................................................11
Figure 8 : VMPKs Configuration .................................................................................................................12
Figure 9 : VMPKs with Presence Watcher..................................................................................................12
Figure 10 : Presence DND Status on GXP21XX ........................................................................................13
Figure 11: Presence Chat Status on GXP17XX..........................................................................................13
Figure 12 : Ext Presence Status .................................................................................................................15
Table of Tables
Table 1: SIP Presence Status .......................................................................................................................7
Table 2: Presence Watcher P Value............................................................................................................12
Table 3: VPK Icon Indications on GXP21XX, GRP261x and GRP2624/GRP2634 phones .......................14
Table 4: VPK Icon Indications on GXP17XX phones..................................................................................14
Table 5: MPKs LED States..........................................................................................................................15

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SUPPORTED DEVICES
Model
Supported
Firmware
Using VPK
(Visual Status)
Using MPK
(LED Status)
Using EXT board
(LED Status)
GXP21XX Series
GXP2130
Yes
Yes
No
1.0.9.25 or higher
GXP2140
Yes
No
Yes
1.0.9.25 or higher
GXP2160
Yes
Yes
No
1.0.9.25 or higher
GXP2135
Yes
No
No
1.0.9.25 or higher
GXP2170
Yes
No
Yes
1.0.9.25 or higher
GXP17XX Series
GXP1760
Yes
No
No
1.0.1.28 or higher
GXP1780
Yes
No
No
1.0.1.28 or higher
GXP1782
Yes
No
No
1.0.1.28 or higher
GXP16XX Series
GXP1610/GXP1615
No
Yes
No
1.0.4.67 or higher
GXP1625/1620
No
Yes
No
1.0.4.67 or higher
GXP1630/1628
No
Yes
No
1.0.4.67 or higher
GRP260X Series
GRP2604
Yes
Yes
No
1.0.1.18 or higher
GRP261X Series
GRP2624
Yes
No
Yes
1.0.5.48 or higher
GRP2634
Yes
Yes
Yes
1.0.5.48 or higher
GRP2612
Yes
No
Yes
1.0.0.16 or higher
GRP2613
Yes
No
Yes
1.0.0.16 or higher
GRP2614
Yes
Yes
Yes
1.0.0.16 or higher
GRP2615
Yes
No
Yes
1.0.0.16 or higher
GRP2616
Yes
Yes
Yes
1.0.0.16 or higher

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INTRODUCTION
The UCM6XXX is now offering the ability to subscribe to extensions state, and to be informed about the
current presence status of a coworker phone extension. So far, the users can use the BLF (Busy Lamp
Field) to check the phone communication state, and will be advertised of every state change (Idle / Ringing
/ Connected), the added value of SIP Presence is to keep the user advertised on the monitored extension’s
current general state as well (Available / Busy / DND …).
SIP Presence is one of the new added features on the UCM6XXX series, allowing a user to publish his/her
presence state, this state can be predefined and known state (Available / Busy / Unavailable ..), or a custom
state that can take any format, and can be customized by the user. The monitoring extension can subscribe
to the presence status and be updated about any status change.
This guide describes the utility and steps for configuring the SIP Presence on UCM6xxx, as a main feature
when the user wants to be informed about other extensions’status.
Note: UCM6xxx includes UCM620x, UCM630x and UCM630xA series and UCM6510.

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OVERVIEW
The SIP Presence feature improves the users monitoring on the UCM6xxx and extends the MPKs utility on
end points. A Busy Lamp is limited in its usability to phone line status, it can provide line connectivity and
calling status, but something more informative is required.
SIP Presence can provide ability to be informed about user’s extension when it’s offline / online like a Busy
Lamp, but that’s just the basis. Users can also use Presence to share their status, and tell the others that
they are out of office / On Chat / Do not Want to Be Disturbed, and so on.
This guide will be explicating the SIP Presence feature, and the user should have the UCM6xxx and end
points supporting Presence Watcher features:
Figure 1 : SIP Presence Feature
The prerequisites in our scenario are as follow:
UCM6xxx with firmware version 1.0.14.23 or higher.
A phone supporting presence watcher feature see [SUPPORTED DEVICES] section.
SUBSCRIBE
NOTIFY

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SETTING YOUR PRESENCE STATUS
Setting Presence Status via Admin Web Interface
The SIP Presence feature on UCM6xxx includes six available statuses, users can access to the UCM Web
GUIExtension/TrunkExtensionsFeatures and list the different statuses:
Figure 2 : Presence Status
The above screenshot shows the available statuses, user can select a status depending on their availability
and preferences. Once done, a NOTIFY message will be sent to the subscribers announcing the new
defined status.
The above available statuses are explained in the following table:
Table 1: SIP Presence Status
Available
The contact is online and can participate in conversations/phone calls.
Away
The contact is currently away (ex: for lunch break).
Chat
The contact has limited conversation flexibility and can only be reached
via chat.
Do Not Disturb
The Contact is on DND (Do Not Disturb) mode.
Custom Presence Status
Please enter the presence status for this mode on the web GUI.
Unavailable
The contact is unreachable for the moment, please try to contact later.

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The default status among the listed ones above is ‘Available’, changing it will generate a NOTIFY message
that will be sent to all the subscribed presence watchers.
Users can also set a new custom state under the “Custom Presence Status” tab, following figure shows
a new custom presence status named “InMeeting”:
Figure 3: Custom Presence Status
To simplify the status viewing, a new column was added to the main Extensions page, listing all the
extensions Presence Statuses, as displayed in the following figure:
Figure 4 : Extensions Presence Status

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Setting Presence Status via User Portal
Users can also login to their portal to view and edit their Presence Status, this feature is available when
accessing to the user portal and navigating to Basic InformationExtensionsFeatures.
The same six statuses are also available, and user can select any status as displayed in the following
screenshot:
Figure 5 : Presence Status in User Portal
Setting Presence Status via Feature Code
If the user is not havingWeb Access, the Presence feature can be accessible using feature code, and users
can dial this code to get the corresponding voice prompt with various options in order to choose which
presence status they want to put themselves into then follow the instructions to confirm the setting.
The default used feature code for Presence feature is *48, users can access / edit this case from Web
GUICall FeaturesFeature Codes:

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Figure 6 : Presence Status Feature Code
When dialing Presence feature code, users have also six available states, below is the order you get on
voice prompt when dialing the feature code:
1- Unavailable: Press ‘1’to set the Available state.
2- Available: Press ‘2’to set Available state.
3- Away: Press ‘3’to set Away state.
4- Chat: Press ‘4’to set Chat state.
5- DND: Press ‘5’to set DND state.
6- Custom Presence Status: Press ‘6’to set the Custom state.
Note: When pressing ‘6’, the extension will use the custom status. See [Custom Presence Status]