Sonova Dicsover Moxi Fit 9 User manual

Moxi Fit
behind-the-ear (BTE)
hearing aid guide
A Sonova brand

Thank you
Thank you for choosing these hearing aids.
Unitron is a hearing solution company that
believes people should feel really good about
the entire hearing experience, start to nish.
Our ingenious products, technologies, services
and programs oer a level of personalization
you can’t get anywhere else. Get ready to
Love the experience.
™
Your hearing aids
Hearing care professional: ____________________
___________________________________________
Telephone: _________________________________
Model: ____________________________________
Serial number: ______________________________
Battery size: 312
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase:____________________________
This user guide applies to the following models:
Year of introduction: 
DX Moxi™Fit 
DX Moxi™Fit 
DX Moxi™Fit 
DX Moxi™Fit 

Quick reference
2 beeps every
30 minutes
Low battery warning Battery size
312
On/O
Multi-function button
Your hearing aids at a glance ..................................................... 2
Warnings .................................................................................... 4
Tinnitus masker ........................................................................12
Putting your hearing aids on your ears......................................15
Turning your hearingaids onando ........................................17
Battery information.................................................................. 18
Operating instructions..............................................................21
Pairing your mobile phone with your hearing aids............ 24
Phone calls with a mobile phone ...................................... 26
Using your mobile phone with your hearing aids .............. 27
Adjusting volume balance between mobile phone
calls and your environment ............................................... 29
TV Connector ..................................................................... 30
Tinnitus masker ..................................................................31
Flight mode .............................................................................. 32
Connectivity overview.............................................................. 34
Caring for your hearing aids ..................................................... 35
Accessories .............................................................................. 39
Troubleshooting guide ..............................................................41
Information and explanation of symbols................................. 46
Compliance information........................................................... 50
Your feedback .......................................................................... 54
Additional notes....................................................................... 55
Table of contents
On O Open

2 3
Your hearing aids at a glance
1 Wire - connects the speaker unit to your
hearingaids
2 Microphones - sound enters your hearing aids
through the microphones
3 Multi-function button - switches between
listening programs, changes the volume level,
and accepts or rejects mobile phone calls
depending on your customized tting
4 Battery door (on & o) - close the door to turn on
your hearing aids, partly open the door to turn
o your hearing aids. Opening the door all the
way gives you access to change the battery
5 Dome - holds the speaker unit in place in your
ear canal
6 Retention piece - helps prevent the dome and
speaker unit from moving out of the ear canal
7 Speaker unit - amplies the sound and sends it
directly into the ear canal
8 Custom mold - holds the hearing aids in place
DX Moxi Fit BTE hearing aids
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8
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Warnings
The intended use of hearing aids is to
amplify and transmit sound to the ears and
hereby compensate for impaired hearing.
The hearing aids (specially programmed for
each hearing loss) must only be used by the
intended person. They should not be used
by any other person as they could damage
hearing.
Hearing aids should only be used as
directed by your physician or hearing care
professional.
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing care professional and contact your
physician.
In the unlikely case that any parts remain in
the ear canals aer the removal of the
hearing aids, contact a physician immediately.
The following is only applicable for persons
with active implantable medical devices (i.e.
pacemakers, debrillators, etc.):
- Keep the wireless hearing aids at least 15
cm (6 inches) away from the active implant.
- If you experience any interference, do not
use the wireless hearing aids and contact
the manufacturer of the active implant.
Please note that interference can also
be caused by power lines, electrostatic
discharge, airport metal detectors etc.
Special medical or dental examination
including radiation described below, may
adversely aect the correct functioning of
your hearing aids. Remove and keep them
outside the examination room/area before
undergoing:
- Medical or dental examination with X-ray
(also CT scan).
- Medical examinations with MRI/NMRI scans,
generating magnetic elds.

6 7
- Hearing aids don’t need to be removed
when passing security gates (airports etc.).
If X-ray is used at all, it will be in very low
doses, and will not aect the hearing aids.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing care
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Your hearing aids operate in the frequency
range of . GHz–.8 GHz. When flying
please check if flight operator requires
devices to be switched into flight mode.
Battery warning
WARNING: Device batteries are hazardous and
can cause serious injuries if they are swallowed
or placed inside any part of the body, whether
the battery is used or new! Keep out of the
reach of children, individuals with cognitive
impairment, or pets. If you suspect that a battery
was swallowed or placed inside any part of
the body, immediately consult your physician
without any delay!
Note to hearing care professional
Domes should never be tted on clients with
perforated eardrums, exposed middle ear
cavities, or surgically altered ear canals. In
the case of such a condition, we recommend
to use a customized earmold.
Precautions
The use of hearing aids is only part of
hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.
In most cases, infrequent use of hearing
aids does not provide full benet. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all
day.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such
as digital mobile phones can create

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interference (a buzzing sound) in hearing
aids. If you experience interference from a
mobile phone being used close by, you can
minimize this interference in a number of
ways. Switch your hearing aids to another
program, turn your head in a dierent
direction or locate the mobile phone and
move away from it.
Protect hearing aids from heat (never
leave near a window or in the car). Never
use a microwave or other heating devices
to dry your hearing aids (due to risk of
re or explosion). Ask your hearing care
professional about suitable drying methods.
The dome should be changed every three
months or when it becomes sti or brittle.
This is to prevent the dome from detaching
from the tube spout during insertion into or
removal from the ear.
Do not drop your hearing aids. Dropping
onto a hard surface can damage your
hearing aids.
Labeling
The serial number and year of manufacture are
located under the colored hearing aid marking.

10 11
The performance of the individual hearing
aids may vary with individual mobile phones.
Therefore, please try these hearing aids with
your mobile phone or, if you are purchasing a
new phone, please be sure to try it with your
hearing aids prior to purchase.
Mobile phone compatibility rating
Some hearing aid users have reported a buzzing
sound in their hearing aids when they are using
mobile phones, indicating that the mobile
phone and hearing aids may not be compatible.
According to the ANSI C63.19 standard (ANSI
C63.19-2011 American National Standard
Methods of Measurement of Compatibility
Between Wireless Communications Devices and
Hearing Aids), the compatibility of particular
hearing aids and a mobile phone can be
predicted by adding the rating for the hearing
aid immunity to the rating for the mobile phone
emissions. For example, the sum of the hearing
aid rating of 4 (M4) and a telephone rating of 3
(M3) would result in a combined rating of . Any
combined rating that equals at least would
provide “normal use”; a combined rating of 6 or
greater would indicate “excellent performance.”
The immunity of these hearing aids is at least
M4. The equipment performance measurements,
categories and system classications are based
upon the best information available but cannot
guarantee that all users will be satised.

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Tinnitus masker
Tinnitus masker uses broadband noise to
provide temporary relief of tinnitus.
Tinnitus masker warnings
The tinnitus masker is a broadband sound
generator. It provides a means of sound
enrichment therapy that can be used as
part of a personalized tinnitus management
program to provide temporary relief from
tinnitus.
The underlying principle of sound
enrichment is to provide supplementary
noise stimulation which can help defocus
your attention from your tinnitus and avoid
negative reactions. Sound enrichment,
coupled with instructional counseling, is an
established approach to managing tinnitus.
Air conduction hearing aids with the tinnitus
masker are to be tted by a hearing care
professional familiar with the diagnosis and
management of tinnitus.
Should you develop any side eects
while using the tinnitus masker, such as
headaches, nausea, dizziness or heart
palpitations or experience a decrease
in auditory function such as decreased
loudness tolerance, worsening of tinnitus, or
speech not as clear, you should discontinue
use of the device and seek medical
attention.
The volume of the tinnitus masker can be
set to a level which could lead to permanent
hearing damage when used for a prolonged
period of time. Should the tinnitus masker
be set to such a level in your hearing aids,
your hearing care professional will advise
you of the maximum amount of time per
day you should use the tinnitus masker. The
tinnitus masker should never be used at
uncomfortable levels.

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Important information
The tinnitus masker generates sounds that are
used as part of your personalized temporary
tinnitus management program to provide relief
from tinnitus. It should always be used as
prescribed by a hearing care professional who
is familiar with the diagnosis and treatment of
tinnitus.
Good health practice requires that a person
reporting tinnitus have a medical evaluation by
a licensed ear physician before using a sound
generator. The purpose of such an evaluation
is to ensure that medically treatable conditions,
which may be causing tinnitus, are identied
and treated prior to using a sound generator.
The tinnitus masker is intended for adults 18
years of age or older who have both hearing
loss and tinnitus.
Putting your hearing aids on your ears
Your hearing aids will be color-coded with a
marking on the outside of the hearing aid:
red = right ear; blue = le ear.
Hearing aids with domes
1. Place the hearing aid over
the top of your ear.
2. Hold the wire where it
attaches to the dome and
gently push the dome into
your ear canal. The wire
should lie flush against
your head and not stick out.
3. If there is a retention piece,
place it in your ear so it
rests at the bottom of the
opening of your ear canal.
2.
3.
1.

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Hearing aids with custom molds
1. Hold the custom mold
between your thumb and
index nger. The opening
should be pointing in
towards your ear canal with
the hearing aid resting
above your ear.
2. Carefully insert the custom
mold into your ear. The
mold should t into your
ear snugly and comfortably.
3. Place the hearing aid over
the top of your ear.
1.
2.
3.
Turning your hearingaids onando
The battery door acts as an on and o switch.
1. On: Close the battery door
fully.
It may take ve seconds before
the hearing aids turn on. Your
hearing care professional can
increase the start up delay if
required.
2. O: Partially open the battery
door
3. Open: Fully open the battery
door to access and change
the battery.
When turning your hearing aids
on and o while they are on the
ear, grasp the top and bottom
of the device with your index
nger and thumb. Use the index
nger of your opposite hand to
open and close the battery door.
1.
2.
3.

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Battery information
Low battery warning
Two long beeps indicate the hearing aid battery
is low. Aer the low battery warning, sounds
may not be as clear. This is normal and can be
xed by changing the batteries.
If you can’t hear the low battery warning, your
hearing care professional can change its pitch
or loudness. If you prefer, it can be turned o
entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore, it
is recommended that the batteries are replaced
as soon as possible once you hear the low
battery warning.
Replacing the battery
1. Gently swing out the battery
door with your ngernail.
2. Push the battery with your
ngernail towards the open
side, and remove.
3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
battery indicator on the battery
door. This will ensure that the
battery door closes properly.
If the battery is inserted
incorrectly, the hearing aids will
not turn on.
4. Close the battery door.
1.
2.
3.
4.

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Caring for batteries
• Always discard batteries in a safe and
environmentally friendly way.
• To prolong battery life, remember to turn your
hearing aids o when not in use, especially
when asleep.
• Remove the batteries and keep the battery
door open while hearing aids are not being
worn, especially when asleep. This will allow
internal moisture to evaporate.
Operating instructions
Your hearing aids come with a multi-function
button that allows you to further adjust them.
You may also use the multi-function button to
accept and reject calls to your paired mobile
phone. You may also use the optional Remote
Control or Remote Plus app to control your
hearing aids.
These instructions describe the default
multi-function button settings. Your hearing
care professional may change the functionality
of the buttons. See your hearing care
professional for more information.
Multi-function button
The multi-function button on your
hearing aids can be both a volume
control and a program control.

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Program control
Each time you push the upper part of the button
on either hearing aid for longer than 2 seconds,
you will move to the next hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program setting Beeps
Program 1 (e.g. automatic program) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. Telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Please see the front of this booklet for a listing
of your personalized programs.
Volume control
To adjust the volume of your environment:
• Push the upper part of the button on the
hearing aid to increase the volume, and
• Push the lower part of the button on the
hearing aid to decrease the volume
As you change the volume, your hearing aids
will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps

24 25
Pairing your mobile phone with your
hearing aids
1. On your phone, go to your settings menu to
ensure Bluetooth®is on and to search for
Bluetooth enabled devices.
2. Turn your hearing aids on by
closing the battery door. Your
hearing aids will remain in
pairing mode for minutes.
3. Your phone will show a list of found
Bluetooth enabled devices. Select your
hearing aid from the list to simultaneously
pair both hearing aids. You will hear
a melody when your phone has been
successfully paired to your hearing aids.
It is only necessary to perform the pairing
procedure once with each Bluetooth enabled
phone.
Consult your phone user guide for instructions
on pairing a Bluetooth device with your phone.
Bluetooth®is a registered trademark owned by the Bluetooth SIG, Inc.
and used under license by Unitron.
Connecting to your mobile phone
Aer your hearing aids have been paired to your
phone, they will automatically connect again
when your phone and hearing aids are turned
on and in range. This can take up to 2 minutes.
The connection will be maintained as long as
the phone remains ON and within a range of
up to 10 m (30 ).
To switch a call between your hearing aids and
the speaker on your mobile phone, select the
audio source you would like from your phone.
If you are not sure how to do this, consult the
instruction manual that came with your mobile
phone.

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Phone calls with a mobile phone
Your hearing aids allow direct communication
with Bluetooth enabled phones. When paired
and connected to a phone, you will hear the
caller’s voice directly in your hearing aids. Your
hearing aids pick up your voice through their
own microphones.
You do not need to hold your mobile phone close
to your mouth, your voice is transmitted through
the hearing aids to your mobile phone.
Caller’s voice
Your voice
Le Right
Using your mobile phone with your
hearing aids
Making a phone call
Start a call on your paired mobile phone as you
normally would. You will hear the audio through
your hearing aids. Your hearing aids pick up your
voice through their own microphones.
Accepting a mobile phone call
When receiving a call, an incoming call
notication will be heard in the hearing aids.
The call can be accepted by a short push of less
than 2 seconds on either the upper or lower part
of the button on either hearing aid. Alternatively,
accept the call on your phone as you normally
would.
short push
< 2 sec

28 29
Ending a phone call
End a call by holding down the upper or lower
part of the button on either hearing aid for more
than 2 seconds. Alternatively, end the call on
your phone as you normally would.
Rejecting a phone call
An incoming call can be rejected by holding
down the upper or lower part of the button
on either hearing aid for more than 2 seconds.
Alternatively, reject the call on your phone as
you normally would.
Le Right
long push
> 2 sec
Adjusting volume balance between mobile
phone calls and your environment
During a call using a paired mobile phone:
• Push the upper part of the hearing aid
button to increase the call volume and
decrease the volume of sounds in your
environment
• Push the lower part of the hearing aid
button to decrease the call volume and
increase the volume of sounds in your
environment
Le Right
Call volume up
Call volume down

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TV Connector
Adjusting volume balance between the TV and
the sounds in your environment
While listening to TV sound through the
TV Connector accessory:
• Push the upper part of the hearing aid
button to increase the TV volume and
decrease the volume of sounds in your
environment
• Push the lower part of the hearing aid
button to decrease the TV volume and
increase the volume of sounds in your
environment
Le Right
TV volume down
TV volume up
Tinnitus masker
If your hearing care professional has congured
a tinnitus masker program, you can adjust
the tinnitus masker level while you are in the
tinnitus masker program. To adjust the noise
level:
• Push the upper part of the hearing aid
button to increase the tinnitus masker, and
• Push the lower part of the hearing aid
button to decrease the tinnitus masker
Remote Plus app:
• Tap the arrow to move to the second screen
where you can adjust the tinnitus masker
volume up or down
As you change the level, your hearing aids will
beep.

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Flight mode
Your hearing aids operate in the frequency
range of . GHz–.8 GHz. When flying, some
airlines require all devices to be switched into
flight mode. Entering flight mode will not disable
normal hearing aid functionality, only the
Bluetooth connectivity functions.
Entering flight mode
To disable the Bluetooth wireless function and
enter flight mode:
1. Open the battery door.
2. With the hearing aid turned
o, hold down the lower
push button on the hearing
aid while closing the
battery door, and keep the
button pushed down for 
seconds.
2.
1.
Exiting flight mode
To enable the Bluetooth wireless
function and to exit flight mode:
1. Open the battery door.
2. Close the battery door.
1.
2.

34 35
Connectivity overview
The illustration below shows the connectivity
options available for your hearing aids.
The TV Connector can be connected to any audio
source such as a TV, stereo system, computer
and other audio sources.
The PartnerMic can be worn by a conversation
partner to stream their voice directly to your
hearing aids.
Mobile phone
TV
Connector
connected
to TV
Caring for your hearing aids
Protecting your hearing aids
• Open the battery doors when not in use.
• Always remove your hearing aids when
using hair care products. The hearing aids
can become clogged and cease to function
properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, remove the batteries and
allow your hearing aids to dry naturally for
24hours.
• Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
• Ensure you do not twist or squeeze the wires
when your hearing aids are placed in their
case.
PartnerMic