Hatco CDW-3N Series User manual

P/N 07.04.469.00 © 2018 Hatco Corporation
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Convected Drawer Warmer
Tiroirs chauffants à convection
CDW-3N Series/Série
Installation and Operating Manual
Manuel d’installation et d’utilisation
Do not operate this equipment unless you
have read and understood the contents
of this manual! Failure to follow the
instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
English = p 2
WARNING
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en
este manual puede resultar en un serio
lesión o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted
no puede entender el contenido de
este manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.
ADVERTENCIA
Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel ! Le
non-respect des instructions contenues
dans ce manuel peut entraîner de
graves blessures ou la mort. Ce manuel
contient des informations importantes
concernant l’entretien, l’utilisation et le
fonctionnement de ce produit. Si vous ne
comprenez pas le contenu de ce manuel,
veuillez le signaler à votre supérieur.
Conservez ce manuel dans un endroit
sûr pour pouvoir vous y référer plus tard.
Français = p 11
AVERTISSEMENT

Form No. CDWM-0418
2
English
CONTENTS
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to personal
injury.
INTRODUCTION
The Hatco Convected Drawer Warmer is designed to keep
foods at optimum serving temperatures without affecting
quality. It is built for tough kitchen duty with rugged stainless
steel construction, heavy-duty hardware, stainless steel slides,
and positive-closing drawers. The Convected Drawer Warmer’s
unique air-flow forces warm air throughout the unit, creating a
blanket-effect of dry heat around the food product.
The Convected Drawer Warmer is a product of extensive
research and field testing. The materials used were selected
for maximum durability, attractive appearance, and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.
This manual provides the installation, safety, and operating
instructions for the Convected Drawer Warmer. Hatco
recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or
operation of the unit.
Important Owner Information..............................................2
Introduction...........................................................................2
Important Safety Information ..............................................3
Model Description ................................................................4
Model Designation ...............................................................4
Specifications .......................................................................4
Plug Configurations .............................................................4
Electrical Rating Chart.........................................................5
Dimensions..........................................................................5
Installation.............................................................................5
General................................................................................5
Installing Casters.................................................................6
Operation...............................................................................6
General................................................................................6
Changing the Setpoint Temperature....................................7
Locking/Unlocking the Digital Temperature
Controller...........................................................................7
Maintenance..........................................................................7
General................................................................................7
Daily Cleaning .....................................................................7
Troubleshooting Guide ........................................................8
Options and Accessories ....................................................9
Limited Warranty ................................................................10
Authorized Parts Distributors ...........................Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and purchase
date of the unit in the spaces below (specification label located
on the back of the unit). Please have this information available
when calling Hatco for service assistance.
Model No. ________________________________________
Serial No._________________________________________
Voltage___________________________________________
Date of Purchase___________________________________
Register your unit!
Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Support pull-down menu,
and click on “Warranty”.
Business
Hours: 7:00 am to 5:00 pm
Central Standard Time (CST)
(Summer Hours: June to September –
7:00 am to 5:00 pm CST Monday through Thursday
7:00 am to 4:00 pm CST Friday)
Telephone: [phone]
E-mail: [email protected]
24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at
www.hatcocorp.com.

Form No. CDWM-0418 3
English IMPORTANT SAFETY INFORMATION
WARNING
Make sure food product has been heated to the proper
food-safe temperature before placing in unit. Failure to
heat food product properly may result in serious health
risks. This unit is for holding preheated food product only.
Make sure all operators have been instructed on the safe
and proper use of the unit.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them
away from the unit.
This unit has no “user-serviceable” parts. If service
is required on this unit, contact an Authorized Hatco
Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.
CAUTION
BURN HAZARD:
• Some exterior surfaces on the unit will get hot. Use
caution when touching these areas.
• Use caution when opening drawer. Hot air escapes
when drawer is open.
Locate unit in an area that is convenient for use. The
location should be level and strong enough to support the
weight of the unit and contents.
NOTICE
Do not lay unit on front or back side. Damage to unit could
occur.
Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring its
appearance and making it susceptible to soil accumulation.
Do not locate unit in area with excessive air movement
around unit. Avoid areas that may be subject to active air
movements or currents (i.e., near exhaust fans/hoods, air
conditioning ducts, and exterior doors).
WARNING
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install proper voltage and
size electrical receptacle.
• Turn OFF power switch, unplug power cord, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
• Unit is not weatherproof. Locate unit indoors where the
ambient air temperature is a minimum of 70°F (21°C).
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use
jet-clean spray to clean this unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged
power cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.
• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
FIRE HAZARD:
 • Locateunitaminimumof1″(25mm)fromcombustible
walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
• Do not use harsh chemicals such as bleach
(or cleaners containing bleach), oven cleaners, or
flammable cleaning solutions to clean this unit.
Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.

Form No. CDWM-0418
4
English
MODEL DESCRIPTION
All Models
Hatco Convected Drawer Warmers are designed to keep
foods hot, flavor-fresh, and crisp until served. They are non-
humidified, single cavity/single temperature controlled units
that provide even, dry heat for food product that does not
require humidity or moisture. Convected Drawer Warmers are
constructed of rugged stainless steel with durable nylon rollers,
12-gauge stainless steel slides, and heavy-duty hardware.
The insulated top and sides of the drawer warmers provide
maximum energy efficiency.
NOTE: Refer to the OPTIONS AND ACCESSORIES section
for additional available features.
Model CDW-3N
The CDW-3N model has three individual drawers that each hold
a full-size food pan up to 6″ (152 mm) deep (pans included).
It features a digital temperature controller and a POWER ON/
OFF (I/O) switch that control the temperature and power for
the entire unit.
Model CDW-3N2
The CDW-3N2 model has six individual drawers that each
hold a full-size food pan up to 2-1/2″ (64 mm) deep (pans not
included). It features a digital temperature controller and a
POWER ON/OFF (I/O) switch that control the temperature and
power for the entire unit.
Digital
Temperature
Controller
POWER ON/OFF (I/O) Switch
Model CDW-3N
Plug Configurations
Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the applications.
WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage,
size, and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install proper voltage and size electrical receptacle.
NOTE: Specification label located on the back of the unit. See
label for serial number and verification of unit electrical
information.
NEMA 5-15P
CEE 7/7 Schuko
BS-1363
AS 3112
Plug Configurations
NOTE: Receptacle not supplied by Hatco.
MODEL DESIGNATION
SPECIFICATIONS
C D W - x N 2
Convected Drawer Warmer
Quantity of Full-Size Drawers Narrow Width Unit
No Character = Full-Size Drawers
2 = Split Drawers

Form No. CDWM-0418 5
English
Model Voltage Watts Amps Plug Configuration Shipping Weight
CDW-3N 120 1015 8.5 NEMA 5-15P 179 lbs. (81 kg)
230 933 4.1 CEE 7/7 Schuko, AS 3112, BS-1363 179 lbs. (81 kg)
CDW-3N2 120 1015 8.5 NEMA 5-15P 179 lbs. (81 kg)
230 933 4.1 CEE 7/7 Schuko, AS 3112, BS-1363 179 lbs. (81 kg)
SPECIFICATIONS
Model Width (A) Depth (B) Height (C)
CDW-3N 16-5/8
″
(
420 mm)
30-1/2
″
(774 mm)
30
″
(
762 mm)
CDW-3N2 16-5/8
″
(
420 mm)
30-1/2
″
(774 mm)
30
″
(
762 mm)
INSTALLATION
Electrical Rating Chart
Dimensions
A
C
B
Front View Side View
General
The Convected Drawer Warmer is shipped with most
components pre-assembled. Casters must be installed on
location. Care should be taken when unpacking the shipping
carton to avoid damage to unit and the components enclosed.
WARNING
ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate the unit indoors where the ambient air temperature
is a minimum of 70°F (21°C).
FIREHAZARD:Locateunitaminimumof1″(25mm)from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
NOTE: The unit must be transported in the upright position.
1. Remove the unit from the carton.
NOTE: To prevent delay in obtaining warranty coverage,
complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.
2. Remove tape and protective packaging from all surfaces
of the unit
3. Install the casters onto the unit. Refer to the installation
procedure in this section.
4. Place the unit in the desired location.
• Locate the unit in an area where the ambient air
temperature is constant and a minimum of 70°F
(21°C). Avoid areas that may be subject to active air
movements or currents (i.e., near exhaust fans/hoods,
air conditioning ducts, and exterior doors).
• Make sure the unit is located on solid, level flooring.
• Make sure the unit is at the proper height in an area
convenient for use.

Form No. CDWM-0418
6
English
INSTALLATION
OPERATION
Digital Temperature Controller POWER ON/OFF (I/O) Switch
CDW-3N Control Panel
Caster Plate
Mounting
Bracket
Bolt
Installing Casters
5. Repeat steps 3 and 4 for the remaining three casters.
6. Return the unit to the upright position (requires two
people).
Installing Casters
Use the following procedure to install casters onto the bottom
of the unit.
NOTICE
Do not lay unit on the front or back side or damage to the
unit could occur.
1. Remove any pans from the drawers of the unit.
2. Carefully lay the unit on its left or right side (requires two
people).
3. Align the four holes on the caster plate with the four holes
in the unit mounting bracket at one corner of the unit
4. Install a bolt through each of the holes in the caster plate
and into the unit mounting bracket. Tighten securely.
General
Use the following procedures to operate a Convected Drawer
Warmer.
WARNING
Read all safety messages in the IMPORTANT SAFETY
INFORMATION section before operating this equipment.
1. Plug the unit into an electrical receptacle of the
correct voltage, size, and plug configuration. See the
SPECIFICATIONS section for details.
2. Move the POWER ON/OFF (I/O) switch to the ON (I)
position. The switch will illuminate.
• The digital temperature controller will energize and
the current temperature of the unit will appear on the
display.
• The phrase “out 1” will appear in the upper left corner of
the display to show that the unit is in heat mode.
CAUTION
BURN HAZARD:
• Some exterior surfaces on unit will get hot. Use caution
when touching these areas.
• Use caution when opening drawer. Hot air escapes
when drawer is open.
3. Press and release the key on the digital temperature
controller to verify the setpoint temperature.
• The setpoint temperature will be shown for 15
seconds. After 15 seconds, the display will revert
to the current temperature of the unit. To change the
setpoint temperature, refer to “Changing the Setpoint
Temperature” in this section.
Down Arrow
Key Up Arrow
Key
“out 1” Fahrenheit
Symbol
SET
Key
Digital Temperature Controller
NOTE: The digital temperature controller is pre-set to a setpoint
temperature of 195°F (91°C) at the factory. Once the
setpoint temperature is changed, the new setpoint
temperature will remain in memory until it is changed
again. The maximum setpoint temperature is 195°F
(91°C).
4. Allow the unit 15–20 minutes to reach operating
temperature before loading preheated food product.

Form No. CDWM-0418 7
English OPERATION
MAINTENANCE
Changing the Setpoint Temperature
Use the following procedure to change the setpoint temperature
of the unit.
1. Press and release the key. The current setpoint
temperature will be shown on the display and ”out 1” will
flash in the upper left corner.
2. Press the key or key within 15 seconds to
change the setpoint temperature. If no key is pressed
within 15 seconds, the display will revert to the current
temperature of the unit.
3. Press the key or wait 15 seconds to lock in the new
setpoint temperature.
Locking/Unlocking the Digital Temperature
Controller
The keys on the digital temperature controller can be locked to
prevent unauthorized changes to the settings.
To lock the keys of the digital temperature controller:
• Press and hold both the key and key at the
same time for over two seconds. The message “Loc” will
appear on the display.
To unlock the keys of the digital temperature controller:
• Press and hold both the key and key at the
same time until the message “UnL” appears on the display.
General
The Hatco Convected Drawer Warmer is designed for maximum
durability and performance with minimum maintenance.
WARNING
ELECTRIC SHOCK HAZARD:
• Turn OFF power switch, unplug power cord, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use
jet-clean spray to clean this unit.
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
This unit has no “user-serviceable” parts. If service
is required on this unit, contact an Authorized Hatco
Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.
Daily Cleaning
To preserve the finish of the unit as well as maintain
performance, it is recommended that the unit be cleaned daily.
1. Turn off the unit, unplug the power cord, and allow the unit
to cool.
2. Remove and wash all food pans.
3. Wipe down all stainless steel surfaces using a damp
cloth. Stubborn stains may be removed with a good non-
abrasive cleaner. Hard to reach areas should be cleaned
with a small brush and mild soap.
NOTICE
Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring its
appearance and making it susceptible to soil accumulation.
4. Wipe dry the entire unit using a dry, non-abrasive cloth.

Form No. CDWM-0418
8
English
Symptom Probable Cause Corrective Action
Unit too hot. Setpoint temperature too high. Change the setpoint temperature to a lower setting.
Unit connected to incorrect power supply. Verify with qualified personnel that power supply
matches unit specification.
Digital temperature controller is defective. Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Unit not hot enough. Unit not allowed enough time to preheat. Allow unit 15–20 minutes to reach operating
temperature.
Setpoint temperature too low. Change the setpoint temperature to a higher setting.
Drawer(s) not closed completely. Make sure all drawers are closed completely.
Digital temperature controller is defective. Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Unit not working at all. Unit not plugged in. Plug unit into proper power supply.
Unit not turned on. Move POWER ON/OFF (I/O) switch to the ON (I)
position.
Circuit breaker tripped. Reset circuit breaker.
POWER ON/OFF (I/O) switch defective. Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Digital temperature controller is defective. Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Heating element burned out. Contact an Authorized Hatco Service Agent or Hatco
for assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at:
Telephone: [phone] or 414-671-6350
e-mail: [email protected]

Form No. CDWM-0418 9
English OPTIONS AND ACCESSORIES
Food Pans
Accessory stainless steel food pans are available in various
sizes.
ST PAN 2.......... Full size stainless steel pan at 2-1/2″ (64 mm)
deep — 12-3/4″W x 20-3/4″D x 2-1/2″H
(324 x 527 x 64 mm)
ST PAN 4.......... Full size stainless steel pan at 4″ (102 mm)
deep — 12-3/4″W x 20-3/4″D x 4″H
(324 x 527 x 102 mm)
HDW6″PAN .... Full size stainless steel pan at 6″ (152 mm)
deep — 12-3/4″W x 20-3/4″D x 6″H
(324 x 527 x 152 mm)
Full Pan,
2-1/2″ (64 mm) Deep Full Pan,
4″ (102 mm) Deep
Full Pan, 6″ (152 mm) Deep
Stainless Steel Food Pans
Trivets
Accessory stainless steel or nickel-plated trivets are available
in various sizes.
TRIVET (1/2)SS.....Half-size stainless steel trivet —
10-3/16″W x 7-5/8″D (259 x 194 mm)
TRIVET SS............Full size stainless steel trivet —
10-1/8″W x 18″D (257 x 457 mm)
TRIVET (1/2) .........Half-size nickel-plated trivet —
10-3/16″W x 7-5/8″D (259 x 194 mm)
TRIVET..................Full size nickel-plated trivet —
10-1/8″W x 18″D (257 x 457 mm)
1/2 Trivet
Full Trivet
Trivets

Form No. CDWM-0418
10
English
LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the “Products”)
to be free from defects in materials and workmanship, under
normal use and service, for a period of one (1) year from the
date of purchase when installed and maintained in accordance
with Hatco’s written instructions or 18 months from the date
of shipment from Hatco. Buyer must establish the Product’s
purchase date by registering the Product with Hatco or by other
means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1) Additional
Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements—HW and HWB Series
(metal sheathed)
b) Two (2) Year Parts and Labor Warranty:
Induction Ranges
c) One (1) Year Parts and Labor PLUS Four (4) Years
Parts-Only Warranty:
3CS and FR Tanks
d) One (1) Year Parts and Labor PLUS Nine (9) Years
Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
e) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND
IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE OR PATENT OR OTHER
INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without
limiting the generality of the foregoing, SUCH WARRANTIES
DO NOT COVER: Coated incandescent light bulbs, fluorescent
lights, heat lamp bulbs, coated halogen light bulbs, halogen
heat lamp bulbs, xenon light bulbs, LED light tubes, glass
components, and fuses; Product failure in booster tank, fin
tube heat exchanger, or other water heating equipment caused
by liming, sediment buildup, chemical attack, or freezing;
or Product misuse, tampering or misapplication, improper
installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder will
be limited solely, at Hatco’s option, to repair or replacement
using new or refurbished parts or Product by Hatco or a Hatco-
authorized service agency (other than where Buyer is located
outside of the United States, Canada, United Kingdom, or
Australia, in which case Hatco’s liability and Buyer’s exclusive
remedy hereunder will be limited solely to replacement of part
under warranty) with respect to any claim made within the
applicable warranty period referred to above. Hatco reserves
the right to accept or reject any such claim in whole or in part. In
the context of this Limited Warranty, “refurbished” means a part
or Product that has been returned to its original specifications
by Hatco or a Hatco-authorized service agency. Hatco will not
accept the return of any Product without prior written approval
from Hatco, and all such approved returns shall be made
at Buyer’s sole expense. HATCO WILL NOT BE LIABLE,
UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED
TO LABOR COSTS OR LOST PROFITS RESULTING FROM
THE USE OF OR INABILITY TO USE THE PRODUCTS OR
FROM THE PRODUCTS BEING INCORPORATED IN OR
BECOMING A COMPONENT OF ANY OTHER PRODUCT OR
GOODS.